Cisco Prime™ Collaboration Manager is a comprehensive video service assurance and management system with a set of powerful monitoring, troubleshooting, and reporting capabilities that help ensure end users receive a consistent, high-quality video collaboration experience. Providing superior levels of video quality and availability to users can be an extremely challenging task for service and network operators. Collaboration Manager aids operators in delivering a first-rate end-user experience by:
• Visualizing and monitoring video collaboration sessions in real time, helping provide timely support to end users when issues arise
• Significantly reducing operational costs by dramatically speeding the time required to pinpoint issues that affect service
• Providing detailed video flow path analysis to rapidly isolate areas of service degradation in the session path, including an increased level of visibility if accessing Cisco® medianet-enabled networks
• Helping to enable effective management of key assets through simplified diagnostic and utilization reports and at-a-glance executive summaries
About Cisco Prime
Cisco Prime Collaboration Manager is a product in the Cisco Prime network management portfolio.
The Cisco Prime portfolio of enterprise and service provider management offerings supports integrated lifecycle management of Cisco architectures and technologies based on a service-centered framework. Built on an intuitive workflow-oriented user experience, Cisco Prime products help increase IT productivity and reduce operational costs through innovative management solutions for network services, infrastructure, and endpoints.
Simplified Video Collaboration Management with End-to-End Visualization
Improve Operational Efficiencies with Rapid Problem Resolution
Video collaboration service operators need to manage large service deployments and monitor many concurrent sessions. Cisco Prime Collaboration Manager provides operators with the ability to visualize the service status and topology of all sessions currently in progress. Operators can quickly pinpoint critical sessions as well as locate and address sessions with problems (Figure 1). This built-in visibility helps operators optimize video delivery and reduce operational costs across the organization.
Figure 1. Session Monitoring Dashboard
End-to-End Visibility and Fault Isolation for Improved Troubleshooting
Video collaboration service operators need to quickly isolate the source of any service degradation in the network for all point-to-point and multipoint video sessions in an enterprise. Cisco Prime Collaboration Manager provides a detailed analysis of the end-to-end media path, including specifics about endpoint, service infrastructure, and network-related issues. Its ability to provide detailed visibility into the media path and critical fault and performance statistics facilitates faster isolation and resolution of video problems (Figure 2).
Figure 2. Media Path Visualization
Integrated Troubleshooting with Cisco Medianet
In conjunction with Cisco medianet Cisco Prime Collaboration Manager delivers richer end-to-end information that helps operators more easily identify and isolate video issues. Collaboration Manager uses Cisco medianet to provide enhanced path computation, statistics collection, and synthetic traffic generation.
When network devices are medianet-enabled, Collaboration Manager provides:
• Deeper, flow-related information along the video path using Mediatrace (Figure 3)
• Snapshot views of all traffic at network hot spots using Performance Monitor
• The ability to initiate synthetic video traffic from network devices using the IP service-level agreement (IP SLA) video operations to assess video performance on a network
Figure 3. Network Flow-Based Information Using Mediatrace
Simplified Reports and Executive Summaries
Cisco Prime Collaboration Manager 1.2 provides simple predefined reports as well as at-a-glance executive summaries (Figure 4) that help enable service administrators quickly and easily to view utilization and problem trends as well as critical outages in their video collaboration deployments. In 1.2, these reports can be scheduled, produced in either comma-separated value (CSV) or PDF format, and emailed automatically to administrators. These reports help business decision makers allocate video collaboration resources successfully at ideal locations and increase return on investment (ROI). In addition, being able to instantly view service degradation and problem trends, service operators can help ensure higher system uptime and greater end-user experience.
Cisco Prime Collaboration Manager 1.2 is available as a virtual appliance. A single downloadable open virtual appliance (OVA) image, which contains the Collaboration Manager virtual machine (VM), is provided for installation onto a VMware server with a virtual machine environment matching or exceeding the virtual machine template described below.
A virtual machine template defines the configuration of the virtual machine that includes CPU, memory, disk, and network resources. The configuration of a Collaboration Manager virtual machine must match or exceed the supported virtual machine template defined in Table 3.
Table 3. Virtual Machine Templates
Up to 1000 endpoints
1 GB NIC
More than 1000 endpoints
1 GB NIC
Table 4 outlines the minimum system requirements for the VMware server onto which the Collaboration Manager OVA image will be installed.
Cisco Unified Computing System™ (Cisco UCS™) is recommended, but other servers can also be used.
VMware ESXi 4.1 or 5.0
Table 5 outlines the minimum system requirements for client systems.
Table 5. System Requirements: Client
Mozilla Firefox 6 to 11
Internet Explorer 8.0, 9.0
Adobe Flash Player 10x
1024 x 768 minimum
Licensing and Ordering Information
Cisco Prime Collaboration Manager licensing is based on the scale of Cisco Video deployment and allows customers to add individual device type licenses as they grow their video deployment. For specific details, contact your local Cisco account representative.
Table 6 presents the specifications for each license type based on the variables described below.
Table 6. Endpoint Device Categories
List of Highend Multi-codec Endpoints
List of Highend Single-codec Endpoints
List of Midrange Endpoints
List of Mass Endpoints
Cisco Prime Collaboration Manager 1.2 is available for purchase through regular Cisco sales and distribution channels worldwide. To download software, visit the Cisco Software Center. Table 7 presents ordering information. To order the software license, visit the Cisco Ordering Homepage. The license will be available by eDelivery only.
Table 7. Ordering Information
Cisco Prime Collaboration Manager 1.2 Software
Collaboration Manager Device Licenses Note 1
500 mass endpoint tier license
1000 mass endpoint tier license
2000 mass endpoint tier license
5000 mass endpoint tier license
10,000 mass endpoint tier license
50 midrange endpoint tier license
100 midrange endpoint tier license
200 midrange endpoint tier license
500 midrange endpoint tier license
1000 midrange endpoint tier license
10 high end, endpoint single codec tier license
20 high end, endpoint single codec tier license
50 high end, endpoint single codec tier license
100 high end, endpoint single codec tier license
200 high end, endpoint single codec tier license
1 high end, endpoint multicodec tier license
10 high end, endpoint multicodec tier license
Note 1: The Device License Product Number is required to be configured when ordering to get the license (-LIC) options.
Services from Cisco and Our Partners
Organizations can realize the full business value of their technology investments with smart, personalized services from Cisco and our partners. Backed by deep networking expertise and a broad ecosystem of partners, Cisco Services enable organizations to successfully plan, build, and run their network as a powerful business platform. Whether you are looking to quickly seize new opportunities to meet rising customer expectations, improve operational efficiency to lower costs, mitigate risk, or accelerate growth, Cisco has a service that can help you.
Warranty Coverage and Technical Service Options
Cisco Prime Collaboration Manager comes with the Cisco 90-day software warranty. Purchasing an application support service provides benefits not available with warranty including access to maintenance and minor updates, online resources, and Technical Assistance Center (TAC) support services. Table 8 shows the technical services available for Collaboration Manager 1.2.