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Cisco Home Agent Service Manager

Cisco Home Agent Service Manager 4.1

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GENERAL

Q. What is Cisco® Home Agent Service Manager 4.1?
A. Cisco Home Agent Service Manager is a feature-rich application that provides Mobile IP provisioning and troubleshooting functionality to efficiently activate services and maximize network reliability. Integrated with CiscoWorks LAN Management Solution (LMS), Cisco Home Agent Service Manager provides a GUI interface that is similar to other CiscoWorks applications and interacts with the CiscoWorks Common Services Job Browser to provide a powerful tool for bidirectional device interaction and status. Furthermore, the Cisco Home Agent Service Manager console is intuitive and allows the user to easily navigate through the different configuration and troubleshooting tasks in a familiar environment.
Q. What are the essential features and benefits of Cisco Home Agent Service Manager 4.1?
A. Table 1 lists the essential features and benefits.

Table 1. Cisco Home Agent Service Manager Features and Benefits

Features

Benefits

Centralized management of Cisco Home Agent configuration
• Reduces complexity of Mobile IP provisioning process by simultaneous interfacing with all installations of Cisco Home Agent.
• Reduces time to add new mobile subscribers.

Troubleshooting dashboard
• Improves network serviceability by allowing operators to proactively assess Cisco Home Agent status.
• Enables easier problem identification and troubleshooting.

Multiple-device management
• Provides a unique Mobile IP provisioning scheme that spans all installations of Cisco Home Agent in the server farm.
• Prevents out-of-sync configurations.

CiscoWorks-based GUI
• Improves time to service as operators don't need specialized skills in Cisco IOS® Software to configure Mobile IP profiles.
• Provides all the tools of the CiscoWorks LMS product suite.

Automatic device inventory
• Accelerates time to service as operator avoids manual entry.
• Reduces complexity.

Cisco Home Agent discrepancy analysis
• Helps eliminate misconfigurations.
• Increases productivity by highlighting discrepancies.
• Increases network serviceability.

CiscoWorks LMS interface
• Helps ensure that Cisco Home Agent device configurations are synchronized with Cisco Home Agent Service Manager.
• Increases network reliability by using CiscoWorks RME Job Browser for orderly tasks such as device auditing.

Device configuration display
• Allows operator to focus on mission-critical tasks without being overwhelmed by the whole device's configuration.
• Reduces errors by showing only Cisco Home Agent-related configurations.
• Reduces configuration complexity.

System security and user account management
• Increases system security to restrict potential disruptions to the network or to the application itself.
• Helps maintain system integrity by preventing accidental or malicious operations by unauthorized users.

Q. What equipment is managed by Cisco Home Agent Service Manager 4.1?
A. Cisco Home Agent Service Manager supports the following Cisco Home Agent releases (Table 2):

Table 2. Managed Devices

Supported Device

Cisco IOS Software Release

Cisco Hardware

Cisco Home Agent 2.0

12.3(8)XW or later

Cisco 7206 Router or Cisco 6500/7600 Series Multiprocessor WAN Application Module (MWAM)

Cisco Home Agent 2.1

12.3(11)YF or later

Cisco 7206 Router or Cisco 6500/7600 Series MWAM

Cisco Home Agent 3.0

12.3(14) YX or later

Cisco 7206 Router or Cisco 6500/7600 Series Multiprocessor WAN Application Module (MWAM)

Q. Where can I find additional information about Cisco Home Agent Service Manager 4.1?
A. Information about Cisco Home Agent Service Manager is available at: www.cisco.com/go/mwc-cmx.

INSTALLATION AND COMPATIBILITY

Q. What platforms support Cisco Home Agent Service Manager 4.1?
A. Sun Solaris 9 server supports this application (Table 3).
Q. What are the system requirements for Cisco Home Agent Service Manager 4.1?
A. Tables 3 and 4 list the system requirements for the server, client, and browser.

Table 3. Sun Server System Requirements

Requirement Type

Minimum Requirement

System hardware

Dual processor UltraSPARC IIIi, clock speed 1 GHz, 4 GB RAM

Swap space

8 GB

Disk drives

Dual 80+GB SCSI or FC-AL drives

Network adapter

Suggested 100 MB or more

Operating system

Solaris 2.9

CiscoWorks LMS for coexistence

2.5.1

Table 4. Client Requirements

Requirement Type

Minimum Requirement

System hardware
• At least a 1-GHz single CPU running Windows 2000 Professional or Windows XP
• Sun UltraSPARC IIIi, single CPU 1 GHz or equivalent

Software
• Windows: Internet Explorer 6.0 SP1, Mozilla 1.7
• Solaris: Mozilla 1.7

Memory (RAM)

512 MB

Available disk space

80 GB

Operating environment
• Sun Solaris 2.9
• Windows XP, Windows 2000 Professional, Windows Server 2003

Swap space

Space equal to twice the amount of memory (RAM)

Java Runtime Environment (JRE)

Java Plug-in version 1.4.2_04

Q. Is there a prerequisite application required for Cisco Home Agent Service Manager 4.1?
A. Yes, Cisco Home Agent Service Manager 4.1 requires CiscoWorks LMS 2.5 preinstalled and operational in the same server.

ORDERING AND FULFILLMENT INFORMATION

Q. How do I order Cisco Home Agent Service Manager 4.1?
A. Cisco Home Agent Service Manager 4.1 is available for purchase through regular Cisco sales and distribution channels worldwide.
To place an order, visit the Cisco Ordering Home Page.
Q. Are software-support contracts available and how are they ordered?
A. Yes. You can purchase a one-year Software Application Support (SAS) contract that provides Cisco Technical Assistance Center (TAC) support, access to software maintenance patches on Cisco.com Software Center, and Cisco Home Agent Service Manager minor update releases.
Q. I am a CiscoWorks for Mobile Wireless 3.0 customer. How can I purchase Cisco Home Agent Service Manager 4.1?
A. You can order it through normal Cisco sales channels using part numbers MWCX-HA-4.1-BASE and. MWCX-HA-4.1-RTU or MWCX-HAUP-4.1-RTU, based on your current network.

FOR MORE INFORMATION

For more information about Cisco Home Agent Service Manager, visit www.cisco.com/go/mwc-cmx, contact your local account representative at Cisco Systems®, or send an e-mail to info-mwc@cisco.com.