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Q & A
General
Q. What is Cisco® Home Agent Service Manager 4.0?
A. Cisco Home Agent Service Manager is a feature-rich application that provides Mobile IP provisioning and troubleshooting functionality to efficiently activate services and maximize network reliability. Integrated with CiscoWorks LAN Management Solution (LMS), Cisco Home Agent Service Manager provides a GUI interface that is similar to other CiscoWorks applications and interacts with the CiscoWorks Common Services Job Browser to provide a powerful tool for bidirectional device interaction and status. Furthermore, the Cisco Home Agent Service Manager console is intuitive and allows the user to easily navigate through the different configuration and troubleshooting tasks in a familiar environment.
Q. What are the essential features and benefits of Cisco Home Agent Service Manager 4.0?
A. Table 1 lists the essential features and benefits.
Table 1. Cisco Home Agent Service Manager Features and Benefits
Q. What equipment is managed by Cisco Home Agent Service Manager 4.0?
A. Cisco Home Agent Service Manager supports the following Cisco Home Agent releases (Table 2):
Table 2. Managed Devices
Q. Where can I find additional information about Cisco Home Agent Service Manager 4.0?
A. Information about Cisco Home Agent Service Manager is available at: www.cisco.com/go/mwc-cmx.
Installation and Compatibility
Q. What platforms support Cisco Home Agent Service Manager 4.0?
A. Sun Solaris 9 server supports this application (Table 3).
Q. What are the system requirements for Cisco Home Agent Service Manager 4.0?
A. Tables 3 and 4 list the system requirements for the server, client, and browser.
Table 3. Sun Server System Requirements
Table 4. Client Requirements
Q. Is there a prerequisite application required for Cisco Home Agent Service Manager 4.0?
A. Yes, Cisco Home Agent Service Manager 4.0 requires CiscoWorks LMS 2.5 preinstalled and operational in the same server.
Ordering and Fulfillment Information
Q. How do I order Cisco Home Agent Service Manager 4.0?
A. Cisco Home Agent Service Manager 4.0 is available for purchase through regular Cisco sales and distribution channels worldwide. To place an order, visit the Cisco Ordering Home Page.
Q. Are software-support contracts available and how are they ordered?
A. Yes. You can purchase a one-year Software Application Support (SAS) contract that provides Cisco Technical Assistance Center (TAC) support, access to software maintenance patches on Cisco.com Software Center, and Cisco Home Agent Service Manager minor update releases.
Q. I am a CiscoWorks for Mobile Wireless 3.0 customer. How can I purchase Cisco Home Agent Service Manager 4.0?
A. You can order it through normal Cisco sales channels using part numbers MWCX-HA4.0-UP.
For More Information
For more information about Cisco Home Agent Service Manager, visit http://www.cisco.com/go/mwc-cmx, contact your local account representative at Cisco Systems®, or send an e-mail to the Customer Support group at cs-mwc@cisco.com.
