Cisco IP Communications is a complete enterprise-class system that securely integrates voice, video, and collaborative data applications into intelligent network communications solutions. This business communications system—including IP telephony, unified communications, rich-media conferencing, IP video broadcasting, and customer contact solutions—takes full advantage of all of the power, resilience, and flexibility of an organization’s IP network, and boasts an “inherent intelligence” that enables organizations to solve problems, conduct transactions, or complete tasks more automatically. The result is a highly effective and collaborative business environment that significantly improves the way companies interact with their employees, partners, and customers, enabling organizations to set themselves apart from their competitors, while achieving a measurable ROI and enhancing customer service.

Cisco technology partners are innovative third-party companies who provide the broadest selection of IP communications applications and products that give organizations the flexibility and speed to respond to changing market and competitive requirements. Focused on critical business applications such as Personnel Management/Productivity, Customer Care, and Workforce Optimization, as well as specific vertical industry needs, Cisco Technology IP Communication partners offer compelling solutions for every organization and these solutions are as follows:

• Accounting/Billing
  Integrated management, reporting, and billing of IP voice, video and data traffic.
• Application Servers
  All-in-one development and deployment environment to provide access to inter-enterprise integration from a multitude of IP-enabled devices
• Contact Center Applications
  Outbound dialers, workforce mgmt, wallboards, and interactive voice response (IVR) platforms.
• Contact Center
  Multimedia customer interaction management software that allows e-businesses, enterprises, and contact centers to automate business communications. Capabilities include intelligent call routing, automatic call distribution (ACD) functionality, network-to-desktop computer telephony integration (CTI), IVR integration, call queuing, predictive dialing, and consolidated reporting.
• Customer Relationship Management
  Applications used to track dynamic customer issues, manage relationships, and share customer profile information enhancing customer service and support.
• Conferencing and Collaboration (audio, video and data conferencing)
  Enterprise-wide voice and data conferencing and meeting-content management across mixed PSTNs (Public Switched Telephone Networks) and IP networks that improve the ability of employees, partners, and customers to meet and work.
• IP Phone Applications
  Cisco IP Phone Applications bring the power of the Internet to Cisco IP Phones. An integral part of a Cisco AVVID (Architecture for Voice, Video, and Integrated Data) solution, Cisco IP Phone Applications provide accessibility to intelligent network products and provide users with a dynamic and interactive communications tool. Cisco IP Phone Applications can deliver customized content to the Cisco IP Phones which support XML – including Cisco IP Phones 7905G, 7912G, 7940G, 7960G, and 7970G – enhancing employee productivity and unleashing the power of intelligent network products.
• Messaging Applications
  Enterprise communications that include fax and Short Message Service (SMS) messaging applications
• Operations, administration, and management (OAM)
  Management and administration tools for systems and networks providing network fault tolerance and performance information, as well as network assessment and troubleshooting tools such as protocol decoding and analysis products.
• Personnel and Personal Management/Productivity
  Includes presence management, business rules applications, and directory integrations
• Platform/Remote Agents
  Agents that run co-resident on the IP Communications platform or remotely that enable partner products to monitor health and status of the IP Communications application as well as the underlying hardware and operating system
• Rich Media Recording
  Audio, video, data and/or text
• Solution Enablers
  Products/applications have no integration points into the Cisco IP Communications product(s) and thus, no compatibility testing will be required.
• Test Tools
  Tools for evaluating and verifying voice networks. Generally used in lab environments and are specific to bulk call/traffic generation using specific VoIP protocols (SIP, H.323, MGSP, Cisco SCCP).
• Unified Messaging/Voice Mail
  Unified Messaging provides a single mailbox for voice-mail, faxes, and e-mail allowing users to pick their choice of media for reviewing messages.
• Video Communications (endpoints, infrastructure and management/scheduling)
  Integrated solutions for voice, video and Web communications including end points (Cisco VT Advantage and third-party vendors), Conferencing Bridges and Gateways (Cisco IPVC Videoconferencing), Call Control (Cisco CallManager, Cisco IOS Gatekeeper), and Scheduling/Management (Cisco MeetingPlace, Cisco CallManager).
• Voice Endpoints
  Voice communication clients including desktop IP phones, softphone applications, speaker phones, overhead paging systems, operator consoles, and wireless products.