> Call-Home Configuration Mode
> The Call-Home Configuration Mode sets parameters for the Smart Call Home feature. Smart Call Home is a contracted service that sends real-time alerts, remediation, and personalized web-based reports to the Cisco Technical Assistance Center (TAC) and other configured receivers.
> activate
> Activates the Cisco Smart Call Home service.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> activate
> default activate
> no activate
> default
> Configures the call-home service back to default settings.
> no
> Disables the call-home services.
> activate
> Enables the call-home services.
> Usage
> Use this command to enable the call-home services.
> Example
> The following command disables the call-home service:
> no activate
> alert-group
> Enables or disables the Smart Call Home alert-group.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ default | no ] alert-group { all | configuration | crashinfo | diagnostic | environment | inventory | syslog }
> default
> Configures the alert-group back to default settings. The default is enabled.
> no
> Disables the alert-groups.
> alert-group all
> Enables an alert group for all categories.
> alert-group configuration
> Enables an alert group related to configuration.
> alert-group crashinfo
> Enables an alert group related to crashes.
> alert-group diagnostics
> Enables an alert group related to diagnostics.
> alert-group environment
> Enables an alert group related to environment. These typically include events related to power, fan, and temperature alarms.
> alert-group inventory
> Enables an alert group related to inventory. This is a non-critical event that could include notifications when cards are inserted or removed, or when the system is cold-booted.
> alert-group syslog
> Enables an alert group related to syslog. This includes events generated by the syslog PORT facility.
> Usage
> An alert group is a predefined subset of Smart Call Home alerts that are supported on this device. Alert groups allow you to select the set of Smart Call Home alerts that you want to send to a predefined or custom destination profile.
> Example
> The following command enables alerts for all of the preconfigured Smart Call Home alerts:
> alert-group all
> contact-email-addr
> Sets the e-mail address of the person identified as the prime contact for this system.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ no ] contact-email-addr email_addr
> no
> Removes the contact e-mail address.
> contact-email-addr email_addr
> Specifies the information for prime contact as an alphanumeric string in the format local-part@domain, where domain can be made up of a number of labels, each separated by a period and between 1 and 63 characters in length. The local-part can be 1-64 characters. The domain-label can be 1-63 characters. The domain can be 1 through 135 characters. The entire alphanumeric string can be a no larger than 200 characters.
> Usage
> Use this command to set up the e-mail address for the person identified as the contact person for this device.
> Important: You can enter any valid e-mail address. You cannot use spaces.
> Example
> The following command specifies e-mail address for the entity notity.TAC@NOCservices.net:
> contact-email-addr notity.TAC@NOCservices.net
> contract-id
> Configures the system’s contract-identifier for Cisco AutoNotify.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ default | no ] contract-id contractID
> default
> Configures the call-home contract-id back to default settings.
> no
> Removes the call-home contract-id.
> contract-id contractID
> Specifies the call-home contract-id as an alphanumeric string of 1 through 64 characters that is case sensitive. If you include spaces in this string, you must enclose it in double quotation marks.
> Usage
> Use this command to enter this system’s AutoNotify contract ID.
> Example
> The following command specifies the contract-id as Contract1234_ID:
> contract-id Contract1234_ID
> customer-id
> Configures the system’s customer-identifier for Cisco AutoNotify.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ default | no ] customer-id customerID
> default
> Configures the call-home customer-id back to default settings.
> no
> Removes the call-home customer-id.
> customer-id customerID
> Specifies the call-home customer-id as an alphanumeric string of 1 through 64 characters that is case sensitive. If you include spaces in the string, you must enclose it in double quotation marks.
> Usage
> Use this command to set up the system’s customer ID for Cisco’s AutoNotify.
> Example
> The following command specifies the customer-id as CustID_1234:
> customer-id CustID_1234
> end
> Exits the current configuration mode and returns to the Exec mode.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> end
> Usage
> Use this command to return to the Exec mode.
> exit
> Exits the current mode and returns to the parent configuration mode.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> exit
> Usage
> Use this command to return to the parent configuration mode.
> mail-server
> Configures the Smart Call Home mail-server.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ no ] mail-server server_name priority priority_num
> no
> Removes the call-home mail-server.
> mail-server server_name
> Identifies the mail server as an alphanumeric string of 1 through 64 characters. The server ID can take the form of a host name (DNS) or an IPv4 address in dotted-decimal notation.
> priority
> Sets the mail server priority order as an integer from 1 (highest) to 100 (lowest).
> Usage
> Use this command to set up the mail server for Smart Call Home. This configuration is mandatory when the user profile is configured to only send out e-mail messages.
> Example
> The following command specifies the mail-server as 10.2.3.4 with a priority of 1:
> mail-server 10.2.3.4 priority 1
> phone-number
> Enables or disables the phone-number for the Smart Call Home contact person.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ no | default ] phone-number phone-number-string
> default
> Configures the phone number back to default settings. The default is enabled.
> no
> Removes the call-home phone number.
> phone-number phone-number-string
> Specifies the phone number for the contact person for this system as an alphanumeric string that can only contain: + (plus sign), - (dash) and numbers. The total length of the string is 12 to 16 characters. If you include spaces, you must enclose the string in double quotation marks.
> Usage
> Use this command to set up the phone number for Smart Call Home contact.
> Example
> The following command specifies the phone number as +866-111-2234:
> phone-number 866-111-2234
> profile
> Creates the Smart Call Home profile.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ no ] profile profile_name
> no
> Removes the call-home profile.
> profile profile_name
> Creates or modifies the profile name for this system as an alphanumeric string of 1 through 31 characters.
> Usage
> Use this command to create a new profile or modify an existing profile. This command moves you to the Call-Home Profile Configuration mode.
> Example
> The following command creates a profile named Profile_1:
> profile Profile_1
> rate-limit
> Enables or disables the message rate-limit for Smart Call Home features.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ no | default ] rate-limit message_count
> default
> Sets the rate limit back to the default of 20 messages per minute.
> no
> Removes the call-home rate-limit.
> rate-limit message_count
> Sets the rate limit in messages per minute. message_count is an integer from 1 to 60. Default: 20
> Usage
> Use this command to configure the call-home message rate limit per minute. The default is 20 messages per minute.
> Example
> The following command sets the call-home rate limit to 10:
> rate-limit 10
> sender
> Specifies the Smart Call Home e-mail settings for the “from” address and “reply-to” address.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ no | default ] sender { from email_address | to email_address }
> default
> Sets the sender back to the default.
> from email_address
> Sets the sender’s reply from address.
> no
> Removes the call-home sender.
> to email_address
> Sets the sender’s reply-to address.
> email_address
> This is an alphanumeric string in the format local-part@domain, where domain can be made up of a number of labels, each separated by a period and between 1 and 63 characters in length. The local-part can be 1-64 characters. The domain-label can be 1-63 characters. The domain can be 1 through 135 characters. The entire alphanumeric string can be a no larger than 200 characters.
> Usage
> Use this command to specify the e-mail settings for the sender. This command sets the “to” and “from” fields in the e-mail.
> Example
> The following command sets the from address to notity.TAC@NOCservices.net and the reply-to address to support@cisco.com:
> semder from notity.TAC@NOCservices.net to support@cisco.com
> site-id
> Specifies the Smart Call Home site identifier for this system.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ default | no ] site-id siteID
> default
> Sets the site-id back to the default.
> no
> Removes the call-home site-id.
> site-id siteID
> Specifies the site ID as an alphanumeric string of 1 through 200 characters. If you include spaces, then you must enclose your entry in quotes.
> Usage
> Use this command to specify the Smart Call Home site identifier for this system.
> Example
> The following command sets the site-id to NOC_Services_site_1011:
> site id NOC_Services_site_1011
> street-address
> Specifies the Smart Call Home street address for the system.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ default | no ] street-address streetADR
> default
> Sets the street-address back to the default.
> no
> Removes the call-home street-address.
> street-address streetADR
> Specifies e Smart Call Home street-address as an alphanumeric string of 1 through 200 characters. You can include the street address, City, State, and ZIP Code. If you include spaces, then you must enclose the string in double quotation marks.
> Usage
> Use this command to set up the street address for the system.
> Example
> The following command sets the street address to 123 Main St., Chicago, IL 60000:
> street-address “123 Main St., Chicago, IL 60000”

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