> Call-Home Configuration Mode
> The Call-Home Configuration Mode is used to manage configuration parameters for the Smart Call Home feature. Smart Call Home is a service that sends real-time alerts, remediation, and personalized web-based reports to the Technical Assistance Center (TAC) and other configured profiles.
> activate
> Use this command to activate the call-home service.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> activate
> default activate
> no activate
> default
> Configures the call-home service back to default settings.
> no
> Disables the call-home services.
> Usage
> Use this command to enable the call-home services.
> Example
> The following command disables the call-home service :
> no activate
> alert-group
> This command enables or disables the alert-group.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ default | no ] alert-group { all | configuration | crashinfo | diagnostic | environment | inventory | syslog }
> all
> Enables an alert group for all categories.
> configuration
> Enables an alert group related to configuration.
> crashinfo
> Enables an alert group related to crashes.
> default
> Configures the alert-group back to default settings. The default is enabled.
> diagnostics
> Enables an alert group related to diagnostics.
> environment
> Enables an alert group related to environment. These typically include events related to power, fan, and temperature alarms.
> inventory
> Enables an alert group related to inventory. This is a non-critical event that could include notifications when cards are inserted or removed or when the system is cold-booted.
> no
> Disables the alert-groups.
> syslog
> Enables an alert group related to syslog. This includes events generated by the syslog PORT facility.
> Usage
> An alert group is a predefined subset of Smart Call Home alerts that are supported on this device. Alert groups allow you to select the set of Smart Call Home alerts that you want to send to a predefined or custom destination profile.
> Example
> The following command enables alerts for all of the preconfigured Smart Call Home alerts:
> alert-group all
> chassis-serial-number
> This command sets the serial number for the chassis.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [no] chassis-serial-number
> no
> Removes the chassis-serial-number.
> Usage
> Use this command to set the chassis serial number. The maximum number of characters to use is 11. If you include spaces, then you must enclose your entry in quotes.
> Example
> The following command sets the chassis serial number to chassis 1:
> chassis-serial-number “chassis 1”
> The following command sets the chassis serial number to chassis12:
> chassis-serial-number chassis12
> contact-email-addr
> This command sets the e-mail address of person identified as the contact for this unit.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ no ] contact-email-addr
> no
> Removes the contact email address.
> Usage
> Use this command to set up the email address for the person identified as the contact person for this device.
> The e-mail address is of the form local-part@domain where domain can be made up of a number of labels, each separated by a period and between 1 and 63 characters in length. The local-part can be 1-64 characters. The domain-label can be 1-63 characters. The domain can be 1-135 characters. The entire string can be a no larger than 200 characters.
> Important: You can use any valid e-mail address. You cannot use spaces.
> Example
> The following command specifies the contact person’s email address:
> contact-email-addr contact.name@domain.com
> contract-id
> This command configures the system’s contract-identifier for Cisco’s AutoNotify.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ default | no ] contract-id
> default
> Configures the call-home contract-id back to default settings.
> no
> Removes the call-home contract-id.
> Usage
> Use this command to set up the system’s contract ID for Cisco’s AutoNotify.
> The contract-id can be between 1 and 64 alpha and/or numeric characters and is case sensitive. If you include spaces in the contract-id, you must enclose it in quotes.
> Example
> The following command specifies the contract-id as Contract1234_ID:
> contract-id Contract1234_ID
> customer-id
> This command configures the system’s customer-identifier for Cisco’s AutoNotify.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ default | no ] customer-id
> default
> Configures the call-home customer-id back to default settings.
> no
> Removes the call-home customer-id.
> Usage
> Use this command to set up the system’s customer ID for Cisco’s AutoNotify.
> The customer-id can be between 1 and 64 alpha and/or numeric characters and is case sensitive. If you include spaces in the contract-id, you must enclose it in quotes.
> Example
> The following command specifies the customer-id as CustID_1234:
> customer-id CustID_1234
> end
> Exits the current configuration mode and returns to the Exec mode.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> end
> Usage
> Use this command to return to the Exec mode.
> exit
> Exits the current mode and returns to the parent configuration mode.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> exit
> Usage
> Use this command to return to the parent configuration mode.
> mail-server
> This command configures the call-home mail-server.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ no ] mail-server server_name priority priority_num
> no
> Removes the call-home mail-server.
> priority
> Sets the mail server priority order. The priority can be set from 1- 100.
> Usage
> Use this command to set up the mail server for Smart Call Home.
> Specifies and configure the various mail servers using an IPv4 address. This configuration is mandatory when the user profile is configured to only send out email messages.
> Example
> The following command specifies the mail-server as 1.2.3.4 with a priority of 1:
> mail-server 1.2.3.4 priority 1
> phone-number
> This command enables or disables the phone-number for the call-home contact person.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ no | default ] phone-number phone-number-string
> default
> Configures the phone number back to default settings. The default is enabled.
> no
> Removes the call-home phone number.
> phone-number phone-number-string
> Specifies the phone number for the contact person for this system.
> Usage
> Use this command to set up the phone number for Smart Call Home. The phone number must start with + and can only contain numbers. The total length is 12-16 characters. If you include spaces, then you must enclose your entry in quotes.
> Example
> The following command specifies the phone number as +866-111-2234:
> phone-number +866-111-2234
> profile
> This command creates the call-home profile.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ no ] profile profile_name
> no
> Removes the call-home profile.
> profile profile_name
> Creates or modifies the profile name for this system.
> Usage
> Use this command to create a new profile or modify an existing profile. This command creates the call-home-profile configuration mode.
> Example
> The following command creates a profile named Profile_1 :
> profile Profile_1
> rate-limit
> This command enables or disables the rate-limit for the call-home features.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ no | default ] rate-limit message_count
> default
> Sets the rate limit back to the default of 20 messages per minute.
> no
> Removes the call-home rate-limit.
> Usage
> Use this command to configure the call-home message rate limit per minute. The default is 20 messages per minute.
> Example
> The following command sets the call-home rate limit to 10 :
> rate-limit 10
> sender
> This command specifies the call-home email settings for the from address and reply-to address.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ no | default ] sender { from email_address | to email_address }
> default
> Sets the sender back to the default.
> from email_address
> Sets the sender’s reply from address.
> no
> Removes the call-home sender.
> to email_address
> Sets the sender’s reply-to address.
> Usage
> Use this specify the email settings for sender. This command sets the to and from fields.
> Email addresses use the form local-part@domain where the domain can be made up of a number of labels, each separated by a period and between 1 and 63 characters in length. Size limitations - local-part: 1-64 characters; domain-label: 1-63; domain: 1-135 characters - string of size 1 to 200.
> Example
> The following command sets the reply-to address to support@cisco.com:
> semder to support@cisco.com
> site-id
> This command specifies the call-home site id string for the system..
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ default | no ] site-id id_string
> default
> Sets the site-id back to the default.
> no
> Removes the call-home site-id.
> Usage
> Use this command to specifies the call-home site id string for the system. If you include spaces, then you must enclose your entry in quotes.
> Example
> The following command sets the site-id to site_1 :
> site id site_1
> street-address
> This command specifies the call-home street address for the system.
> Product
> All
> Privilege
> Security Administrator, Administrator
> Syntax
> [ default | no ] street-address site_1
> default
> Sets the street-address back to the default.
> no
> Removes the call-home street-address.
> Usage
> Use this command to set up the street address for the system. You can include the street address, City, State, and ZIP Code. If you include spaces, then you must enclose your entry in quotes.
> Example
> The following command sets the street address to “123 Main Chicago, IL 60000”:
> street-address “123 Main Chicago, IL 60000”

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