# Call-Home Configuration Mode

The Call-Home Configuration Mode sets parameters for the Smart Call Home feature. Smart Call Home is a contracted service that sends real-time alerts, remediation, and personalized web-based reports to the Cisco Technical Assistance Center (TAC) and other configured receivers.

IMPORTANT:

The commands or keywords/variables that are available are dependent on platform type, product version, and installed license(s).
activate

Activates the Cisco Smart Call Home service.
Platform:

ASR 5000
Product:

All
Privilege:

Security Administrator, Administrator
Syntax

    activate

    default activate

    no activate

default

Configures the call-home service back to default settings.
no

Disables the call-home services.
activate

Enables the call-home services.
Usage:

Use this command to enable the call-home services.
Example:
The following command disables the call-home service:

    no activate

alert-group

Enables or disables the Smart Call Home alert-group.
Platform:

ASR 5000
Product:

All
Privilege:

Security Administrator, Administrator
Syntax

    [ default | no ] alert-group { all | configuration | crashinfo | diagnostic | environment | inventory | syslog }

default

Configures the alert-group back to default settings. The default is enabled.
no

Disables the alert-groups.
alert-group all

Enables an alert group for all categories.
alert-group configuration

Enables an alert group related to configuration.
alert-group crashinfo

Enables an alert group related to crashes.
alert-group diagnostics

Enables an alert group related to diagnostics.
alert-group environment

Enables an alert group related to environment. These typically include events related to power, fan, and temperature alarms.
alert-group inventory

Enables an alert group related to inventory. This is a non-critical event that could include notifications when cards are inserted or removed, or when the system is cold-booted.
alert-group syslog

Enables an alert group related to syslog. This includes events generated by the syslog PORT facility.
Usage:

An alert group is a predefined subset of Smart Call Home alerts that are supported on this device. Alert groups allow you to select the set of Smart Call Home alerts that you want to send to a predefined or custom destination profile.
Example:
The following command enables alerts for all of the preconfigured Smart Call Home alerts:

    alert-group all

contact-email-addr

Sets the e-mail address of the person identified as the prime contact for this system.
Platform:

ASR 5000
Product:

All
Privilege:

Security Administrator, Administrator
Syntax

    [ no ] contact-email-addr email_addr

no

Removes the contact e-mail address.
contact-email-addr email_addr

Specifies the information for prime contact as an alphanumeric string in the format local-part@domain, where domain can be made up of a number of labels, each separated by a period and between 1 and 63 characters in length. The local-part can be 1-64 characters. The domain-label can be 1-63 characters. The domain can be 1 through 135 characters. The entire alphanumeric string can be a no larger than 200 characters.
Usage:

Use this command to set up the e-mail address for the person identified as the contact person for this device.

IMPORTANT:

You can enter any valid e-mail address. You cannot use spaces.
Example:
The following command specifies e-mail address for the entity notity.TAC@NOCservices.net:

    contact-email-addr notity.TAC@NOCservices.net

contract-id

Configures the system’s contract-identifier for Cisco AutoNotify.
Platform:

ASR 5000
Product:

All
Privilege:

Security Administrator, Administrator
Syntax

    [ default | no ] contract-id contractID

default

Configures the call-home contract-id back to default settings.
no

Removes the call-home contract-id.
contract-id contractID

Specifies the call-home contract-id as an alphanumeric string of 1 through 64 characters that is case sensitive. If you include spaces in this string, you must enclose it in double quotation marks.
Usage:

Use this command to enter this system’s AutoNotify contract ID.
Example:
The following command specifies the contract-id as Contract1234_ID:

    contract-id Contract1234_ID

customer-id

Configures the system’s customer-identifier for Cisco AutoNotify.
Platform:

ASR 5000
Product:

All
Privilege:

Security Administrator, Administrator
Syntax

    [ default | no ] customer-id customerID

default

Configures the call-home customer-id back to default settings.
no

Removes the call-home customer-id.
customer-id customerID

Specifies the call-home customer-id as an alphanumeric string of 1 through 64 characters that is case sensitive. If you include spaces in the string, you must enclose it in double quotation marks.
Usage:

Use this command to set up the system’s customer ID for Cisco’s AutoNotify.
Example:
The following command specifies the customer-id as CustID_1234:

    customer-id CustID_1234

end

Exits the current configuration mode and returns to the Exec mode.
Product:

All
Privilege:

Security Administrator, Administrator
Syntax

    end

Usage:

Use this command to return to the Exec mode.
exit

Exits the current mode and returns to the parent configuration mode.
Product:

All
Privilege:

Security Administrator, Administrator
Syntax

    exit

Usage:

Use this command to return to the parent configuration mode.
mail-server

Configures the Smart Call Home mail-server.
Platform:

ASR 5000
Product:

All
Privilege:

Security Administrator, Administrator
Syntax

    [ no ] mail-server server_name priority priority_num

no

Removes the call-home mail-server.
mail-server server_name

Identifies the mail server as an alphanumeric string of 1 through 64 characters. The server ID can take the form of a host name (DNS) or an IPv4 address in dotted-decimal notation.
priority

Sets the mail server priority order as an integer from 1 (highest) to 100 (lowest).
Usage:

Use this command to set up the mail server for Smart Call Home. This configuration is mandatory when the user profile is configured to only send out e-mail messages.
Example:
The following command specifies the mail-server as 10.2.3.4 with a priority of 1:

    mail-server 10.2.3.4
    priority 1

phone-number

Enables or disables the phone-number for the Smart Call Home contact person.
Platform:

ASR 5000
Product:

All
Privilege:

Security Administrator, Administrator
Syntax

    [ no | default ] phone-number phone-number-string

default

Configures the phone number back to default settings. The default is enabled.
no

Removes the call-home phone number.
phone-number phone-number-string

Specifies the phone number for the contact person for this system as an alphanumeric string that can only contain: + (plus sign), - (dash) and numbers. The total length of the string is 12 to 16 characters. If you include spaces, you must enclose the string in double quotation marks.
Usage:

Use this command to set up the phone number for Smart Call Home contact.
Example:
The following command specifies the phone number as +866-111-2234:

    phone-number 866-111-2234

profile

Creates the Smart Call Home profile.
Platform:

ASR 5000
Product:

All
Privilege:

Security Administrator, Administrator
Syntax

    [ no ] profile profile_name

no

Removes the call-home profile.
profile profile_name

Creates or modifies the profile name for this system as an alphanumeric string of 1 through 31 characters.
Usage:

Use this command to create a new profile or modify an existing profile. This command moves you to the Call-Home Profile Configuration mode.
Example:
The following command creates a profile named Profile_1:

    profile Profile_1

rate-limit

Enables or disables the message rate-limit for Smart Call Home features.
Platform:

ASR 5000
Product:

All
Privilege:

Security Administrator, Administrator
Syntax

    [ no | default ] rate-limit message_count

default

Sets the rate limit back to the default of 20 messages per minute.
no

Removes the call-home rate-limit.
rate-limit message_count

Sets the rate limit in messages per minute. message_count is an integer from 1 to 60. Default: 20
Usage:

Use this command to configure the call-home message rate limit per minute. The default is 20 messages per minute.
Example:
The following command sets the call-home rate limit to 10:

    rate-limit 10

sender

Specifies the Smart Call Home e-mail settings for the “from” address and “reply-to” address.
Platform:

ASR 5000
Product:

All
Privilege:

Security Administrator, Administrator
Syntax

    [ no | default ] sender { from email_address  | to email_address }

default

Sets the sender back to the default.
from email_address

Sets the sender’s reply from address.
no

Removes the call-home sender.
to email_address

Sets the sender’s reply-to address.
email_address

This is an alphanumeric string in the format local-part@domain, where domain can be made up of a number of labels, each separated by a period and between 1 and 63 characters in length. The local-part can be 1-64 characters. The domain-label can be 1-63 characters. The domain can be 1 through 135 characters. The entire alphanumeric string can be a no larger than 200 characters.
Usage:

Use this command to specify the e-mail settings for the sender. This command sets the “to” and “from” fields in the e-mail.
Example:
The following command sets the from address to notity.TAC@NOCservices.net and the reply-to address to support@cisco.com:

    semder from notity.TAC@NOCservices.net
    to support@cisco.com

site-id

Specifies the Smart Call Home site identifier for this system.
Platform:

ASR 5000
Product:

All
Privilege:

Security Administrator, Administrator
Syntax

    [ default | no ] site-id siteID

default

Sets the site-id back to the default.
no

Removes the call-home site-id.
site-id siteID

Specifies the site ID as an alphanumeric string of 1 through 200 characters. If you include spaces, then you must enclose your entry in quotes.
Usage:

Use this command to specify the Smart Call Home site identifier for this system.
Example:
The following command sets the site-id to NOC_Services_site_1011:

    site id NOC_Services_site_1011

street-address

Specifies the Smart Call Home street address for the system.
Platform:

ASR 5000
Product:

All
Privilege:

Security Administrator, Administrator
Syntax

    [ default | no ] street-address streetADR

default

Sets the street-address back to the default.
no

Removes the call-home street-address.
street-address streetADR

Specifies e Smart Call Home street-address as an alphanumeric string of 1 through 200 characters. You can include the street address, City, State, and ZIP Code. If you include spaces, then you must enclose the string in double quotation marks.
Usage:

Use this command to set up the street address for the system.
Example:
The following command sets the street address to 123 Main St., Chicago, IL 60000:

    street-address “123
    Main St., Chicago, IL 60000”