About this Guide


About this Guide
 
 
 
This section contains an overview of the information contained within this document. It lists conventions used and provides information about contacting Starent Networks Corporation.
 
Conventions Used
The following tables describe the conventions used throughout this documentation.
 
 
This typeface represents commands that you enter, for example:show ip access-listThis document always gives the full form of a command in lowercase letters. Commands are not case sensitive.
Text represented as a commandvariable
This typeface represents a variable that is part of a command, for example:show cardslot_numberslot_number is a variable representing the desired chassis slot number.
 
{ keyword or variable }
[ keyword or variable ]
 
Contacting Starent Networks
Use the following information to contact Starent Networks.
Our mailing address is:
30 International Place
Tewksbury, MA, USA 01876
Telephone: 978.851.1100
Facsimile: 978.640.6825
Email: info@starentnetworks.com
Visit us at: http://www.starentnetworks.om
 
Contacting Starent Networks Customer Support
Starent Networks' customer support program is designed to provide innovative customer support and superior service delivery. Our support program is based on the belief that our customers expect their wireless communications equipment vendor to not be merely a part of the vendor community, but also their “trusted partner”. To that end, Starent team members are prepared to listen, participate with you in growing your successful business, and work beside you to resolve any issue that may arise.
You can expect to receive fast, accurate, and professional care every time you contact us.
E-mail us at Support@starentnetworks.com or visit us at https://support.starentnetworks.com/ (a valid user name and password is required to access this site).
Our mailing address is:
30 International Place
Tewksbury, MA, USA 01876
Our shipping address is:
200 Ames Pond Drive
Tewksbury, MA, USA 01876
 
Important: For warranty and repair information, please be sure to include the Return Material Authorization (RMA) tracking number on the outside of the package.
 
Providing Documentation Feedback
At Starent Networks, we take great pride in the overall quality of our user documentation. Our Technical Communication team has strived to ensure the accuracy, completeness, and general usability of our documentation.
As part of our goal to ensure the highest level of quality in our documentation, we welcome customer feedback. Please e-mail us with any questions, comments, or suggestions at TechComm@starentnetworks.com. Should you find an error or omission in our documentation, a request for support can be opened from the Support area of our Internet site- https://support.starentnetworks.com/. (Note that a valid username and password is required in order to access this area.) When requesting support for documentation issues, please ensure that “Documentation Request” is selected as the request type and that you provide all relevant information including document title, part number, revision, document date (if available), and any relevant chapter or page numbers.
We look forward to continually improving the quality of our documentation with your help.
 

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Tel: 408-526-4000
Fax: 408-527-0883