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Table Of Contents
Release Notes for Cisco Unity Express 8.0
Hardware Supported for Cisco Unity Express 8.0
Languages Supported for Cisco Unity Express 8.0
Files Included in Cisco Unity Express 8.0
Cisco Unity Express Software Licenses and Factory-Set Limits
Cisco Unity Express Software License Activation
Determining the Software Version and License
New Features and Enhancements in Cisco Unity Express 8.0.5
New Features and Enhancements in Cisco Unity Express 8.0.2
New Hardware Supported in Cisco Unity Express 8.0.1
New Features and Enhancements in Cisco Unity Express 8.0.1
Support for Cisco Unified Communications Manager 8.0
Support for Cisco Unified Communications Manager Express 8.0
Removal of Support for Cisco Unified Communications Manager Express GUI Functionality
Cisco Unity Express Programmatic XML Interface
User GUI for VoiceMail Subscribers
SIP and JTAPI Wildcard Trigger Patterns
Notification of Scheduled Backup Status
Message Notification Enhancement
AAA User Steps and Custom Variable Setting Through the Telephony User Interface (TUI)
New and Modified CLI Commands in Cisco Unity Express 8.0.5
New and Modified CLI Commands in Cisco Unity Express 8.0.2
New and Modified CLI Commands in Cisco Unity Express 8.0.1
IOS Caveats Related to Cisco Unity Express
Resolved Caveats—Cisco Unity Express Version 8.0.5
Resolved Caveats—Cisco Unity Express Version 8.0.2
Resolved Caveats—Cisco Unity Express Version 8.0.1
Open Caveats—Cisco Unity Express Version 8.0.1
Release Notes for TimeCardView 8.0
Hardware Supported for TimeCardView 8.0
Cisco Unified IP Phones Supporting TimeCardView 8.0
Languages Supported for TimeCardView 8.0
TimeCardView 8.0 Software Licenses and Factory-Set Limits
Files Included in TimeCardView 8.0
TimeCardView 8.0 Software Compatibility
Resolved Caveats — TimeCardView Version 8.0.5
Resolved Caveats — TimeCardView Version 8.0.2
Open Caveats — TimeCardView Version 8.0.1
Obtaining Documentation, Obtaining Support, and Security Guidelines
Release Notes for Cisco Unity Express 8.0
First Published: March 8, 2010Last Updated: March 28, 2011Cisco Unity Express 8.0.x
Text Part Number OL-21790-03
These release notes support Cisco Unity Express 8.0.x and are updated as needed.
We recommend that you read the field notices for this version to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.
Table 1 describes the history of this Cisco Unity Express version.
Table 1 Cisco Unity Express 8.0.x History
8.0.1
March 8, 2010
8.0.2
June 11, 2010
8.0.5
March 24, 2011
Note
The user documentation for Cisco Unity Express refers to this version as 8.0. The 8.0.5 version is the third released version for Cisco Unity Express 8.0.
Contents
These release notes contain the following sections:
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•
System Requirements
Hardware and software requirements for Cisco Unity Express 8.0.x are in the following sections:
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•
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•
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Hardware Supported for Cisco Unity Express 8.0
Table 2 lists the supported platforms and the minimum Cisco IOS release required to support Cisco Unity Express 8.0.
Table 2 Supported Platforms in Cisco Unity Express 8.0 and Minimum Cisco IOS Release Required
Express AIM2-CUECisco 1861
—
—
12.4(11)XW 12.4(20)T
—
—
Cisco 2801
—
12.4(22)YB4 12.4(24)T
—
—
—
Cisco 2811
Cisco 2821
Cisco 285112.4(9)T
12.4(22)YB4 12.4(24)T
—
—
—
Cisco 2901
—
—
—
15.0(1)M
—
Cisco 2911
Cisco 2921
Cisco 295115.0(1)M2
—
—
15.0(1)M
15.0(1)M
Cisco 3725
Cisco 374512.4(9)T
—
—
—
—
Cisco 3825
Cisco 384512.4(9)T
12.4(22)YB4 12.4(24)T
—
—
—
Cisco 3925
Cisco 394515.0(1)M2
—
—
15.0(1)M
15.0(1)M
Cisco 3925E
Cisco 3945E15.1(1)T2
—
—
—
15.1(1)T
1 The ISE-CUE module is pre-installed in the 1861 and cannot be removed. The Cisco 1861 ships with the IOS release pre-installed.
2 The SM-NM-ADPTR is required to install the NME-CUE on the Cisco 29xx and 39xx platforms.
Languages Supported for Cisco Unity Express 8.0
Cisco Unity Express 8.0 supports different languages for the telephony user interface and the VoiceView Express user interface. The GUI pages, command-line-interface (CLI) commands, and the Internet Message Access Protocol (IMAP) interface are only available in English.
Multiple languages can be installed on the system at one time. You can install up to five languages at one time on the NME-CUE, ISM-SRE-300-K9, and SM-SRE-700-K9. You can install up to two languages on the AIM2-CUE and ISE-CUE.
Cisco Unity Express 8.0 supports the following languages:
•
•
•
•
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•
•
•
•
•
•
•
•
•
•
•
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•
•
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Files Included in Cisco Unity Express 8.0
For the list of files included in Cisco Unity Express 8.0, see the Cisco Unity Express 8.0 Installation and Upgrade Guide.
Cisco Unity Express Software Licenses and Factory-Set Limits
This section describes the software licenses and system limits for Cisco Unity Express. The sessions such as Mailboxes, Voice Ports, and Interactive Voice Response (IVR) are licensed in Cisco Unity Express. Table 3 describes the types of licenses supported, count for each license, and the maximum count for resource.
.
Table 3 Cisco Unity Express Supported License in Mailboxes
AIM2
NME
CUE on ISM-SRE-300-K9
CUE on SM-SRE-
700-K9Mailboxes
FL-CUE-MBX-5
FL-CUE-NR-MBX-5*
5
65
275
100
500
Voice Ports
FL-CUE-PORT-2
FL-CUE-NR-PORT-2*
2
6
24
10
32
IVR Sessions
FL-CUE-IVR-2
FL-CUE-NR-IVR-2*
2
6
24
10
32
TimeCardView Users1
FL-TCV-USER-1
FL-TCV-NR-USER-1*
1
65
275
100
500
1 TimeCardView is an add-on application that enables you to track time and attendance. For more information, see Release Notes for TimeCardView 8.0.
* Licenses with - NR-are licenses that are installed in the factory or licenses that are issued as a replacement for legacy licenses.
Note
Each IVR session consumes one port and thus reduces the number of ports available for use by voicemail and auto-attendant. If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and auto-attendant will be disabled due to the lack of available ports. Please carefully consider how many IVR sessions you need and only install or activate licenses for that number of IVR sessions.Table 4 lists the number of voice ports that are installed by default.
Table 4 Default Voice Ports Installed
SM-SRE-700-K9
4
ISM-SRE-300-K9
2
NME-CUE
8
AIM2-CUE
6
Note
Factory-set system limits are different for each network module type. See the following tables for the factory-set limits supported for each network module type.
Table 5 describes the various voicemail limits. Table 6 describes the various IVR limits.
Table 5 Cisco Unity Express 8.0 Voicemail Limits
Total Mailbox Storage (Hrs)
14 or 81
14
300
60
600
Number of Users
100
100
300
200
500
Number of IMAP sessions
20
20
50
50
250
Number of VoiceView sessions
4
3
24
10
32
Number of Groups
30
30
40
40
40
Number of Group Owners
100
100
400
400
400
Number of Group Members
200
200
1000
1000
1000
Number of Public Distribution Lists
15
15
25
25
25
Maximum List Members
500
500
1000
1000
1000
Maximum Remote Users
20
20
100
100
100
Maximum Remote Locations
100
100
500
500
500
Maximum Cached Users
20
20
100
100
100
Number of Languages Supported
2
2
5
5
5
Number of SIP/JTAPI Triggers
8
8
16
16
16
Number of Custom Scripts
12
12
16
16
16
Number of Custom AA Applications
(non system)4
4
8
8
8
Custom Prompts Capacity
(Meg2 /minute) per Installed Language25/50
25/50
125/250
125/250
125/250
Number of days of Historical Data Stored
90
90
365
365
365
Number of Simultaneous Historical Reporting Clients Supported
2
2
2
2
2
1 With historical reporting or multiple languages.
2 Meg is for engineering use.
Table 6 Cisco Unity Express IVR Limits
Max Size Template documents
8 KB
8 KB
8 KB
8 KB
Max Size Tiff Documents
512 KB
512 KB
512 KB
512 KB
Max Size Generic Documents
512 KB
512 KB
512 KB
512 KB
Number of Template Documents
(Per Installed Language)10
50
50
50
Number of Tiff Documents
(Per Installed Language)5
25
25
25
Number of Generic Documents
(Per Installed Language)5
25
25
25
Number of Custom HTTP Triggers
22
82
42
82
Max Sessions for HTTP Triggers
IVR
IVR
IVR
IVR
Number of Custom IVR Applications1
4
8
8
8
Number of Database Profiles
5
8
8
8
Number of Database Connections/Profile
NA
22 times IVR
21 times IVR
21 times IVR
Number of Attachments per E-mail
5
5
5
5
E-mail/F ax Max Queue Size
500
500
500
500
Number of VoiceXML Webapps
2
8
4
8
1 The Cisco 1861 platform with the ISE-CUE module installed does not support IVR.
2 Number of licensed IVR sessions.
Cisco Unity Express Software License Activation
Cisco Unity Express requires that the software be activated using the Cisco Software Licensing (CSL) process. For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.
Note
Software Upgrade Overview
Depending on the Cisco Unity Express version you are upgrading from, different software upgrade methods are available. The following methods are supported to upgrade to Cisco Unity Express 8.0.x:
•
•
•
Table 7 provides matrixes of the upgrade processes available for the different software versions for the NME-CUE. If you upgrade using either of the "clean" installation processes, the existing configuration files on the system are not preserved. Any voice mail, greetings, or passwords configured on the system are lost.
To preserve your configuration, you must first back up the existing configuration files and restore them after performing the upgrade. If the configuration files are not backed up before performing the upgrade, then Cisco Unity Express must be reconfigured.
When planning your software upgrade, consider the following:
•
•
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Software Compatibility
Cisco Unity Express is compatible with different versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. For information about Cisco Unity Express 8.0.x compatibility, see the Cisco Unity Express Compatibility Matrix. See also the Cisco Unity Express Guide to Hardware Migration and Software Upgrades.
Determining the Software Version and License
To determine the software version of Cisco Unity Express and the license being used, perform the following steps:
Step 1
Step 2
Step 3
Step 4
enable
<router password>
•
service-module service-engine slot/port session
•
service-module ism slot/port session
•
service-module sm slot/port session
Step 5
enable
Step 6
show software versions
Step 7
show license
New Features and Enhancements
This section describes new features and enhancements in Cisco Unity Express 8.0.x, and is divided into the following sections:
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New Features and Enhancements in Cisco Unity Express 8.0.5
None.
New Features and Enhancements in Cisco Unity Express 8.0.2
None.
New Hardware Supported in Cisco Unity Express 8.0.1
Cisco Unity Express 8.0.1 supports the following new hardware:
SM-SRE-700-K9
Cisco Unity Express 8.0 adds support for the SM-SRE-700-K9 module. This module is a Services Ready Engine (SRE) module supported on the following router models:
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New Features and Enhancements in Cisco Unity Express 8.0.1
Cisco Unity Express 8.0.1 supports the following new features and enhancements:
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•
Note
Support for Cisco Unified Communications Manager 8.0
Cisco Unity Express 8.0 provides support for Cisco Unified Communications Manager 8.0.
Support for Cisco Unified Communications Manager Express 8.0
Cisco Unity Express 8.0 provides support for Cisco Unified Communications Manager Express 8.0.
Removal of Support for Cisco Unified Communications Manager Express GUI Functionality
Beginning with Cisco Unity Express 8.0, the Cisco Unity Express GUI no longer provides functionality for configuring Cisco Unified Communications Manager Express. Cisco recommends using Cisco Configuration Professional (CCP) to configure Cisco Unified Communications Manager Express.
Cisco Unity Express Programmatic XML Interface
The Cisco Unity Express Programmatic Interface (PI) provides a set of well-defined application PI (API) and data structures which external software systems can invoke to perform configurations on the Cisco Unity Express system.
The Cisco Unity Express PI is implemented as a web service. Like most web services, it uses HTTP as the communication protocol and XML documents for exchanging information between client and server. The service is based on Representational State Transfer (REST) architecture and uses JAX-RS specifications for implementation.
The Cisco Unity Express PI provides access for configuration purpose only and does not cover the following functionality:
•
•
•
•
•
For more information, see the Cisco Unity Express Programmatic Interface Service Programming Guide.
User GUI for VoiceMail Subscribers
Beginning with Cisco Unity Express 8.0, a separate user GUI is available for voicemail subscribers to configure subscriber settings. Functions available through the user GUI include:
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•
•
•
•
•
Auto Configuration
When the system boots initially after a clean installation, the administrator is prompted whether to configure the system. If no response is provided within 120 seconds, and there is no configuration or startup configuration, the system automatically configures Cisco Unity Express to the following settings:
•
•
•
•
SIP and JTAPI Wildcard Trigger Patterns
Beginning with Cisco Unity Express 8.0, you can configure a trigger to specify a number pattern instead of a single number. Incoming calls targeted to a number that matches the pattern cause the associated script to be invoked. The script determines which number was dialed by inspecting the called number attribute associated with the call. Cisco Unity Express supports a limit of 32 characters in the trigger pattern. Wildcard patterns are supported for both SIP and JTAPI triggers.
Stored Caller Name
Cisco Unity Express 8.0 adds support for storing the caller's name if the caller is a non-subscriber. When Cisco Unity Express receives the calling party name for a subscriber or non-subscriber in the SIP or JTAPI signaling, Cisco Unity Express 8.0 stores the calling party name, the calling party number and the message itself.
For new voicemails being deposited through the TUI, Cisco Unity Express now stores the calling party name along with the message if the name is present in the call signaling. For fax messages received by Cisco Unity Express through SMTP, the system stores the display name present in the RFC 5322 From header field along with the fax message.
For messages received through VPIM, Cisco Unity Express now stores the display name present in the From header field along with the message. When a sender name is available for a message, the system includes that name (in textual form) in IMAP, VVE, Web voicemail, message notifications and in SIP MWI notifications containing message envelope information.
Notification of Scheduled Backup Status
This feature enables an administrator to configure the system to notify users about the success or failure of a scheduled backup. Because scheduled backups generally run late at night or at odd hours, this feature enables the administrator to be remotely notified about the status of the scheduled backup. The administrator can set the notification to be sent through email, e-page, or a voice message delivered to the voice mailbox.
Message Notification Enhancement
Cisco Unity Express 8.0 adds an enhancement to the system-wide message notification. The following two options have been added in this release:
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AAA User Steps and Custom Variable Setting Through the Telephony User Interface (TUI)
Cisco Unity Express Script Editor supports four new AAA user steps:
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•
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IMAP Access from iPhone
Cisco Unity Express 8.0 adds support for IMAP access from the iPhone.
New and Modified CLI Commands
The following sections described new and modified commands in Cisco Unity Express 8.0:
•
•
•
New and Modified CLI Commands in Cisco Unity Express 8.0.5
None.
New and Modified CLI Commands in Cisco Unity Express 8.0.2
The following CLI command was modified in Cisco Unity Express 8.0.2
•
The crypto keyword for this command was replaced by the encrypted keyword. No other functionality changes were made.
New and Modified CLI Commands in Cisco Unity Express 8.0.1
The following CLI commands were added in Cisco Unity Express 8.0.1:
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Note
Caveats
Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats. Only selected severity 3 and above caveats are included in the caveats document.
This section contains open and resolved caveats for the current Cisco Unity Express version.
The following information is provided for each caveat:
•
•
•
Note
To find the latest Cisco Unity Express DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select the Cisco Unity Express Network Module.This section lists the following caveats:
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IOS Caveats Related to Cisco Unity Express
The following open IOS caveat affects the ISM-SRE-300-K9 and SM-SRE-700-K9 supported in Cisco Unity Express 8.0. For information about the related IOS releases, see the Release Notes for Cisco IOS Release 15.0M. See also CSCtg04677 in the "Open Caveats—Cisco Unity Express Version 8.0.1" section.
CSCtf17799Symptom: The service-module install command may intermittently fail with a "Corrupted TCL file detected" error.
Conditions: When using the service-module install command with an FTP download URL.
Workaround: There is no workaround, other than to reset the module and retry.
Resolved Caveats—Cisco Unity Express Version 8.0.5
CSCtb32586Symptom: The CUE module reloads itself due to a DNS query failure.
Workaround: None.
CSCtf66171Symptom: SM-SRE-700 reloads after running long term 32 port voicemail test.
Conditions: SM-SRE-700 long term 32 port voicemail test. After running the for more than 48 hours, the CUE module may reload.
Workaround: None.
CSCth05608Symptom: CUCE GUI is missing "success" option for scheduled backup notification.
Workaround: Use the CLI to configure backup notification.
CSCth18860Symptom: Editor Express 7.1 script with dial-by-name will not work by default in 8.0.
Conditions: Create custom script using CUE 7.1 that includes Dial by Name action. Download to CUE 8.0 and configure AutoAttendant application to use the script. Script is not executed when AutoAttendant is called.
Workaround: Workaround is to open in Express Editor 8.0 and save it.
CSCth21751Symptom: Notifications are not generated for Once scheduled backups.
Conditions:
mycue# show schedule detail job tetest1Job Name tetest1Application backupDescriptionSchedule Once on 06/08/2010 at 03:00Last Run NEVERNext Run Jun 8, 2010 03:00Active from Jun 7, 2010 until INDEFINITE DisabledNotifications voicemail: isecme_us(always)Workaround: None.
CSCth38324Symptom: Custom and system script sizes are larger with CUE 8.0.
Conditions: show ccn scripts
Workaround: None.
CSCth63444Symptom: While recording the personnel greeting, it cuts off after 10 seconds.Then once the call is hung up re-tried calling the voicemail once again to rerecord personal greeting, while rerecording the greeting, this time it allowed the greeting to be recorded for longer than 10 seconds.
Conditions: Only when all these conditions happen:
•
•
Workaround: Either call back in to record the personal greeting or record the spoken name after the personal greeting.
CSCti70693Symptom: Cisco Unity Express (CUE) SRE-700 or any current CUE module running version 8.x will have problems restoring a backup from an older version.
Conditions: Only when the backup is from a AIM-CUE system running version 7.2.x.
Workaround: None.
CSCti72294Symptom: CUE announcement only mailboxes do not play announcements. The call is disconnected and no tone is played. This works fine with CUE 8.0(1).
Conditions: Mailbox configured for announcement only.
Workaround: N/A
CSCtj12437Symptom: The following configuration goes missing after a reload.
groupname <groupname> email <email address>groupname <groupname> epage <epage address>ccn trigger http urlname test1.htmlidletimeout 7500locale "en_US"ccn enginemaxsteps 500network location cache expiryvoicemail default language en_USno fax enableThe following configuration is changed after a reload as shown below
From:
ccn application aaapp aadescription "just an aa app"maxsessions 9To:
ccn application aaapp aadescription "aaapp"maxsessions 24ccn subsystem jtapiredirect-css cti-port calling-partyredirect-css route-point redirecting-partyccn subsystem jtapiredirect-css route-point calling-partyConditions: None.
Workaround: Configure the system again.
CSCtj13300Symptom: CUE (Cisco Unity Express) loses configuration for command line no voicemail conversation caller recording-prompt on system reboot
Conditions: None.
Workaround:
1. Downgrade to earlier versions, or
2. Reenter the command manually after every reboot.
CSCtj25054Symptom: If an IPhone is used to retrieve messages from CUE and if few message are deleted from Iphone, then any attempt to leave a voicemail message or access the mailbox results in the prompts "There is no mailbox associated with this extension". IMAP, VoiceView also stops working.
Conditions: Iphone is used to delete messages.
Workaround: Reboot the system and stop using Iphone to retrieve messages from CUE.
CSCtj61597Symptom: Incoming offnet call to CUE 8.0.1 integrated with CUCM 8.0 CUCM correctly negotiates G.711 a-law, but then CUE sends G.711 u-law in RTP. As a result, caller gets connected but hears no audio.
Conditions:
SBC------CUBE----------CUCM-------CUE
|<----------G711A--------------> | negotiated
|<------------------------G711u----------->| rtp flowWorkaround: None.
CSCtj89566Symptom: Cannot get "cell phone notification" to work on a Unified Communications Manager Express system - UC560 running Cisco IOS 15.0(1)XA2 and Cisco Unity Express (CUE) software release 8.0.2 when a new voicemail is left for a subscriber. When the cell phone number is used, the device rings once and then the call drops - SIP debugs show that CUE sends a CANCEL.
Conditions: Phone notification works fine if the PSTN phone device is a land line number. The problem is readily reproducible with "smartphones". With smartphoneA the phone keeps on ringing but when answered the call drops immediately. On smartphoneB if you manage to answer the call within the first ring then it works fine.
Workaround:
1.
2.
CSCtl04193Symptom: Subscriber trying to login to their account and put their PIN they get an error stating that the mailbox is in use. Java Traces will show "ERROR ccn LibMedia DBUG EXCEPTION:java.lang.Exception: Version is incorrect".
Conditions: None
Workaround: Mailbox can be temporarily be unlocked from the CLI/GUI, but the reload is needed because there is a deadlock, causing a port to get lost.
CSCtl53894Symptom: While executing an aef script, the initial DTMF digit timeout is always 3 seconds regardless of what is set in the timeout of the "Dial-by-Extension Menu" step.
Conditions: Any aef script that uses the "Dial-by-Extension Menu" step that is running in CUE version 8.0.1 or greater.
Workaround: Use the "Menu" step instead of the "Dial-by-Extension" Menu step. If dial-by-extension anytime is being used in the "Dial-by-Extension Menu" step, to achieve the same functionality with the "Menu" step do the following:
1.
2.
Resolved Caveats—Cisco Unity Express Version 8.0.2
CSCte86295Symptom: The show ntp status command shows that there are no NTP servers configured even though NTP servers are configured.
Conditions: This is seen only on the Cisco 1861 platform.
Workaround: Use the show ntp severs command instead of show ntp status.
CSCtf09947Symptom: Clean install or upgrade of Cisco Unity Express 8.0 fails with the error "Not enough disk space to download necessary files."
Conditions:
1.
2.
3.
–
–
–
–
–
–
Workaround: Backup the configuration and date, clean install using the helper image and then restore the configuration and data.
CSCtf38237Symptom: A User variable can be created in two ways in a script:
1. Name To User step
2. Extension To User step,
When option #2 is used, "Get User Info" is unable resolve the spoken name of the user. Also, this step returns the first name for the full name and vice-versa.
Workaround: Downgrade to 7.x.x.
CSCtf67139Symptom: An unwanted prompt "press 1" is played when reviewing the message recipients by pressing 1-4 after addressing and recording the message.
Conditions: Cisco Unity Express versions 7.1.5 and 7.2.1.
Workaround: None.
CSCtg01686Symptom: Cisco Unity Express 8.0.1 does not failover to the secondary CUCM server.
Conditions: Cisco Unity Express in CUCM mode with primary and secondary CUCM servers configured.
Workaround: None.
CSCtg87604Symptom: During voice-mail recording, the initial portion of the message (initial 8-10 seconds) doesn't get recorded. Sometimes the complete message doesn't get recorded.
Conditions: Happens randomly with Cisco Unity Express 8.0.1.
Workaround: None.
Resolved Caveats—Cisco Unity Express Version 8.0.1
CSCta38671Symptom: When applying the SRE installation method to switch applications, please do not restore the configurations saved from previous application.
Conditions: When switching the application from AXP to Cisco Unity Express.
Workaround: After switching from AXP to Cisco Unity Express applications and during the post-configuration, please answer "no" to the prompt "Do you want to restore saved configuration?"
CSCte64336Symptom: ISM-CUE module is in a reboot loop after connecting to Cisco Unified Communications Manager 7.1.3.
Conditions: Module reboots with the following error: Signature Verified Errors for telephony_infrastructure_manifest: Checksum mismatch on : /usr/wfavvid/jtapi.jar Application level programs verification FAILED! rebooting ...
Workaround: None.
Open Caveats—Cisco Unity Express Version 8.0.1
CSCso35602Symptom: HTTPS or IMAP over SSL is not working.
Conditions: This issue is seen in Cisco Unity Express 3.2.1/8.0.1 and it happens only when these images are installed by upgrading from one of the previous releases.
Workaround: Either generate or import the crypto key again and use the new key.
CSCtd56585Symptom: Software upgrade of Cisco Unity Express fails with the following error message: Error: Required Subsystem ID e2497725-368d-48b5-a7d5-7f87d889a608 was not found either on Installed or Candidate list.
Conditions:
1) Cisco Unity Express was shipped from Cisco with version 7.0.1 or later.
2) One of the following upgrades is done:
–
–
–
Workaround: The workaround is to first remove a dummy subsystem using the following CLI command in exec mode, allow the system to reboot and then do the upgrade "software uninstall uid-list 26bd663c-3e5a-43d9-a6c3-5441ce44941b".
CSCte86295Symptom: The show ntp status command shows that there are no NTP servers configured even though NTP servers are configured.
Conditions: This is seen only on the Cisco 1861 platform.
Workaround: Use the show ntp severs command instead of show ntp status.
CSCtf09947Symptom: Clean install or upgrade of CUE 8.0 fails with the error "Not enough disk space to download necessary files."
Conditions:
1.
2.
3.
–
–
–
–
–
–
Workaround: Back up the configuration and date, clean install using the helper image, and then restore the configuration and data.
CSCtg04677Symptom: IOS gets stuck at installation forever on a high latency low bandwidth link.
Conditions: On a high latency low bandwidth link, RBIP times out, but IOS doesn't receive the abort command.
Workaround: Abort the installation manually. The installation doesn't work on a high latency low-bandwidth link.
Release Notes for TimeCardView 8.0
This section of the release notes covers TimeCardView 8.0, an add-on application to Cisco Unity Express that enables you to track time and attendance.
Note
Hardware and software requirements for TimeCardView are in the following sections:
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Hardware Supported for TimeCardView 8.0
TimeCardView 8.0 is supported on the ISM-SRE-300-K9, SM-SRE-700-K9, AIM2-CUE, NME-CUE, and the Cisco 1861 Integrated Services Router. Because TimeCardView is an add-on to Cisco Unity Express, for the supported platforms and the minimum Cisco IOS release required to support TimeCardView 8.0, see the "Hardware Supported for Cisco Unity Express 8.0" section.
Cisco Unified IP Phones Supporting TimeCardView 8.0
TimeCardView 8.0 is supported on the following Cisco Unified IP phone models:
Languages Supported for TimeCardView 8.0
TimeCardView 8.0 supports only US English for the IP phone interface, the telephone user interface (voice prompts), the GUI pages, and the CLI commands.
TimeCardView 8.0 Software Licenses and Factory-Set Limits
This section describes the software licenses and system limits for Cisco TimeCardView.
Installation of Cisco Unity Express is a prerequisite to install and use TimeCardView, because TimeCardView is an add-on package to Cisco Unity Express. In other words, without Cisco Unity Express, you cannot have TimeCardView.
The number of TimeCardView users cannot exceed the number of mailboxes in the system. For the available TimeCardView licenses and number of mailboxes supported, see Table 3.
Files Included in TimeCardView 8.0
For the NME-CUE and AIM2-CUE module:
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For the ISM-SRE-300-K9 and SM-SRE-700-K9 modules:
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For the Cisco 1861 Integrated Services Router:
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For integration with QuickBooks:
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TimeCardView 8.0 Software Compatibility
TimeCardView 8.0 is compatible with the same versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express as Cisco Unity Express 8.0. For information about Cisco Unity Express compatibility, see the Cisco Unity Express Compatibility Matrix.
TimeCardView 8.0 Caveats
Caveats describe unexpected behavior in TimeCardView software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.
This section contains:
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The following information is provided for each caveat:
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Note
To find the latest TimeCardView DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select TimeCardView.Resolved Caveats — TimeCardView Version 8.0.5
CSCtj90847Symptom: Timesheets cannot be edited on the Timecardview GUI.
Conditions: Normal.
Workaround: Sync to QuickBooks and edit timesheets on the server.
Resolved Caveats — TimeCardView Version 8.0.2
CSCtg46179Symptom: TCVQB connector installer with TCV 8.0 release does not install main program.
Conditions: Normal.
Workaround: Use the TCVQB connector 7.1 installer to install the main program and use the main program with TCV 8.0 installed on Cisco Unity Express.
Open Caveats — TimeCardView Version 8.0.1
CSCtg39258Symptom: TimeCardView users cannot be increased beyond 8 on UC-5xx and 1861 platforms even if the user has purchased an additional paper license.
Conditions: Normal.
Workaround: None.
CSCtg46179Symptom: TCVQB connector installer with TCV 8.0 release does not install main program.
Conditions: Normal.
Workaround: Use the TCVQB connector 7.1 installer to install the main program and use the main program with TCV 8.0 installed on Cisco Unity Express.
Additional References
For related documentation, see Cisco Unity Express Documentation, By Version.
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.htm
Use this document in conjunction with the documents listed in the Additional References section.
DISCLAIMER FOR RECORDING A CONVERSATION
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal, state and/or local laws. Legal advice should be sought prior to implementing any practice that monitors or records any phone conversation. Some laws require some form of notification to all parties to a phone conversation, such as by using a beep tone or other notification method or requiring the consent of all parties to the phone conversation, prior to monitoring or recording the phone conversation. Some of these laws incorporate strict penalties. In cases where local laws require a periodic beep while a conversation is being recorded, the Cisco Unity Express voice-mail system provides a user with the option of activating "the beep." Prior to activating the Cisco Unity Express live record function, check the laws of all applicable jurisdictions. This is not legal advice and should not take the place of obtaining legal advice from a lawyer. IN ADDITION TO THE GENERAL DISCLAIMER THAT ACCOMPANIES THIS CISCO UNITY EXPRESS PRODUCT, CISCO ADDITIONALLY DISCLAIMS ANY AND ALL LIABILITY, BOTH CIVIL AND CRIMINAL, AND ASSUMES NO RESPONSIBILITY FOR THE UNAUTHORIZED AND/OR ILLEGAL USE OF THIS CISCO UNITY EXPRESS PRODUCT. THIS DISCLAIMER OF LIABILITY INCLUDES, BUT IS NOT NECESSARILY LIMITED TO, THE UNAUTHORIZED AND/OR ILLEGAL RECORDING AND MONITORING OF TELEPHONE CONVERSATIONS IN VIOLATION OF APPLICABLE FEDERAL, STATE AND/OR LOCAL LAWS.
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