Table Of Contents
Release Notes for Cisco Unity Express 7.4
Last Updated: June 17, 2011
Cisco Unity Express 7.4.x
Text Part Number OL-25289-01
These release notes support Cisco Unity Express 7.4.x and are updated as needed.
We recommend that you read the field notices for this version to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.
Table 1 describes the history of this Cisco Unity Express version.
These release notes contain the following sections:
Hardware and software requirements for Cisco Unity Express 7.4.x are described in the following sections:
Hardware Supported for Cisco Unity Express 7.4.x
Table 2 lists the supported platforms and the minimum Cisco IOS release required to support Cisco Unity Express 7.4.x.
Table 2 Supported Platforms in Cisco Unity Express 7.4.x and Minimum Cisco IOS Release Required
Cisco Platform Cisco Unity Express AIM-CUE1
1 Cisco Unity Express 7.4 supports the 1GB AIM-CUE only. The AIM2-CUE is not supported. See Cisco Unity Express 8.6 for AIM-2-CUE support.
Languages Supported for Cisco Unity Express 7.4.x
Cisco Unity Express 7.4.x supports different languages for the telephony user interface and the VoiceView Express user interface. The GUI pages, commands, and the Internet Message Access Protocol (IMAP) interface are only available in English.
Multiple languages can be installed on the system at one time. You can install up to two languages on the advanced-integration-module (AIM-CUE).
Cisco Unity Express 7.4.x supports the following languages:
•English (United Kingdom)
•English (United States)
•Spanish (Latin America)
Files Included in Cisco Unity Express 7.4
For the list of files included in Cisco Unity Express 7.4.x, see the Cisco Unity Express 7.1 Installation and Upgrade Guide.
Cisco Unity Express Software Licenses and Factory-Set Limits
This section describes the software licenses and system limits for Cisco Unity Express. The sessions such as Mailboxes, Voice Ports and IVR are licensed in Cisco Unity Express. Table 3 describes the types of licenses supported, count for each license, and the maximum count for resource.
* Licenses with - NR-are licenses that are installed in the factory or licenses that are issued as a replacement for legacy licenses.
Note You do not need to purchase IVR session licenses if you are only planning on using voicemail and auto attendant with basic IVR applications. IVR session licenses are only required if your application contains advanced IVR features such as email, fax, database access or VXML scripts.
Each IVR session consumes one port and thus reduces the number of ports available for use by voicemail and auto-attendant. If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and auto-attendant will be disabled due to the lack of available ports. Please carefully consider how many IVR sessions you need and only install or activate licenses for that number of IVR sessions.
Factory-set system limits are different for each network module type. See the following tables for the factory-set limits supported for each network module type.
Table 4 Cisco Unity Express Voicemail Limits
Voicemail Limits AIM
Total Mailbox Storage (Hrs)
14 or 81
Number of Users
Number of IMAP sessions
Number of VoiceView sessions
Number of Groups
Number of Group Owners
Number of Group Members
Number of Public Distribution Lists
Maximum List Members
Maximum Remote Users
Maximum Remote Locations
Maximum Cached Users
Number of Languages Supported
Number of SIP/JTAPI Triggers
Number of Custom Scripts
Number of Custom AA Applications
Custom Prompts Capacity
(Meg2 /minute) per Installed Language
Number of days of Historical Data Stored
Number of Simultaneous Historical Reporting Clients Supported
1 With historical reporting or multiple languages.
2 Meg is for engineering use.
When you upgrade to version 7.1 or later, you must replace your pre-CSL licenses with CSL licenses. You are required to migrate your licenses for mailbox features and port features. If you have purchased the optional IVR features, you should also migrate your licenses for the IVR features. For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.
Cisco Unified IP Phone Support
Table 6 lists the Cisco Unified IP Phones supported in Cisco Unity Express 8.6.
Table 6 Cisco Unified IP Phones Supported
Cisco Unified IP Phone Model Supports
Basic Voicemail Calls
1 Does not support the integrated login view of TimeCardView and VoiceView Express (TimecardView plus inbox option).
Cisco Unity Express Software License Activation
Cisco Unity Express requires that the software be activated using the Cisco Software Licensing (CSL) process. For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.
Note When you upgrade to version 7.4 from any version prior to 7.1, you must replace your pre-CSL licenses with CSL licenses. You are required to migrate your licenses for mailbox features and port features. If you have purchased the optional IVR features, you should also migrate your licenses for the IVR features.
Software Upgrade Overview
Depending on the Cisco Unity Express version you are upgrading from, different software upgrade methods are available. The following methods are supported to upgrade to Cisco Unity Express 7.4.x:
•A "clean" installation process upgrade using the online installer with the software install clean command. For specific procedures, see the "Upgrading to Cisco Unity Express Using Clean Install" section in the Cisco Unity Express 7.1 Installation and Upgrade Guide.
•Upgrade using the online installer with the software install upgrade command. For specific procedures, see the "Upgrading Cisco Unity Express Using Software Install Upgrade" section in the Cisco Unity Express 7.1 Installation and Upgrade Guide.
•A "clean" installation process upgrade using the boot helper. For specific procedures, see the "Reinstalling a Cisco Unity Express Image Using the Boot Helper" section in the Cisco Unity Express 7.1 Installation and Upgrade Guide. We recommend using this upgrade process only if the other methods are unsuccessful.
Table 7 provides matrixes of the upgrade processes available for the different software versions for the AIM-CUE. If you upgrade using either of the "clean" installation processes, the existing configuration files on the system are not preserved. Any voice mail, greetings, or passwords configured on the system are lost.
To preserve your configuration, you must first back up the existing configuration files and restore them after performing the upgrade. If the configuration files are not backed up before performing the upgrade, then Cisco Unity Express must be reconfigured.
Table 7 Cisco Unity Express Software 7.4.x Upgrade Process Matrix
Upgrade For CUE on AIM-CUE From Release To 7.4.x
soft inst. upgrade
soft inst. clean
When planning your software upgrade, consider the following:
•If you upgrade the software using the online installer, downgrading to an earlier software version is not supported.
•If your system is using an AIM-CUE module with 512 MB compact flash, you must upgrade to the AIM-CUE module with 1 GB compact flash before upgrading the software to Cisco Unity Express 7.4.x.
•Downgrading to a license with support for fewer personal mailboxes is not supported. If you want to change the system to support fewer mailboxes, and you cannot restore any previous backups on the larger system, then you must purchase a new license and perform a new installation.
Cisco Unity Express is compatible with different versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. For information about Cisco Unity Express 7.4.x compatibility, see the Cisco Unity Express Compatibility Matrix.
Determining the Software Version and License
To determine the software version of Cisco Unity Express and the license being used, perform the following steps:
Step 1 Open a Telnet session.
Step 2 Telnet to the router by entering telnet ip-address.
Step 3 Enter the user ID and password of the router.
Step 4 Enter the following command to enter the Cisco Unity Express command environment:
service-module service-engine slot/port session
Step 5 Enter Cisco Unity Express EXEC mode by entering the following command:
Step 6 Enter the following command to display the Cisco Unity Express software version:
show software versions
Step 7 Enter the following command to display the Cisco Unity Express software license:
New Features and Enhancements
This section describes new features and enhancements in Cisco Unity Express 7.4.x, and is divided into the following sections:
New Features and Enhancements in Cisco Unity Express 7.4.1
Cisco Unity Express 7.4.1 is supported only on the AIM-CUE. This release adds support for interoperability with:
•Cisco Unified Communications Manager 8.6
•Cisco Unified Communications Manager Express 8.6
For information about Cisco Unity Express 7.4.x compatibility, see the Cisco Unity Express Compatibility Matrix.
New and Modified CLI Commands
Note For more information on CLI commands, see the Cisco Unity Express Command Reference for 3.0 and Later Versions.
Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats. Only selected severity 3 and above caveats are included in the caveats document.
This section contains open and resolved caveats for the current Cisco Unity Express version.
The following information is provided for each caveat:
•Symptoms—a description of what is observed when the caveat occurs.
•Conditions—the conditions under which the caveat has been known to occur.
•Workaround—solutions, if available, to counteract the caveat.
Note If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. Enter the following URL in your web browser: http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
To find the latest Cisco Unity Express DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select the Cisco Unity Express Network Module.
This section lists the following caveats:
Open Caveats—Cisco Unity Express Version 7.4.1CSCth96879
Symptom: When a SIP phone transfers a call to CUE there is no voice path after the transfer completes. This is regardless of whether the transferee is a SIP or SCCP phone.
Workaround: Configure voice class sip-profiles as below and apply this "voice-class sip profile 1" to the voip dial-peer towards CUE.voice class sip-profiles 1request REINVITE sdp-header Audio-Attribute modify "sendonly" "sendrecv"
After applying this sip-profiles setting to the voip dial-peer towards to CUE, there is audio path.CSCte59995
Symptom: When Cisco phone 7975 is configured for Japanese locale, then "broadcast message > local location" menu on VoiceView Express shows "XML error  parse error".
Conditions: It only occurs with Japanese locale.
For related documentation, see Cisco Unity Express Documentation, All Versions.
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
Use this document in conjunction with the documents listed in the Additional References section.
DISCLAIMER FOR RECORDING A CONVERSATION
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal, state and/or local laws. Legal advice should be sought prior to implementing any practice that monitors or records any phone conversation. Some laws require some form of notification to all parties to a phone conversation, such as by using a beep tone or other notification method or requiring the consent of all parties to the phone conversation, prior to monitoring or recording the phone conversation. Some of these laws incorporate strict penalties. In cases where local laws require a periodic beep while a conversation is being recorded, the Cisco Unity Express voice-mail system provides a user with the option of activating "the beep." Prior to activating the Cisco Unity Express live record function, check the laws of all applicable jurisdictions. This is not legal advice and should not take the place of obtaining legal advice from a lawyer. IN ADDITION TO THE GENERAL DISCLAIMER THAT ACCOMPANIES THIS CISCO UNITY EXPRESS PRODUCT, CISCO ADDITIONALLY DISCLAIMS ANY AND ALL LIABILITY, BOTH CIVIL AND CRIMINAL, AND ASSUMES NO RESPONSIBILITY FOR THE UNAUTHORIZED AND/OR ILLEGAL USE OF THIS CISCO UNITY EXPRESS PRODUCT. THIS DISCLAIMER OF LIABILITY INCLUDES, BUT IS NOT NECESSARILY LIMITED TO, THE UNAUTHORIZED AND/OR ILLEGAL RECORDING AND MONITORING OF TELEPHONE CONVERSATIONS IN VIOLATION OF APPLICABLE FEDERAL, STATE AND/OR LOCAL LAWS.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
Copyright © 2011, Cisco Systems, Inc. All rights reserved.