Table Of Contents
Release Notes for Cisco Unity Express 7.2
Last Updated: May 17, 2010
Cisco Unity Express 7.2.x
Text Part Number OL-21818-02
These release notes support Cisco Unity Express 7.2.x and are updated as needed.
We recommend that you read the field notices for this version to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.
Table 1 describes the history of this Cisco Unity Express version.
Table 1 Cisco Unity Express 7.2.x History
Cisco Unity Express Version Released
March 5, 2010
May 6, 2010
These release notes contain the following sections:
Hardware and software requirements for Cisco Unity Express 7.2.x are in the following sections:
Hardware Supported for Cisco Unity Express 7.2.x
Table 2 lists the supported platforms and the minimum Cisco IOS release required to support Cisco Unity Express 7.2.x.
Table 2 Supported Platforms in Cisco Unity Express 7.2.x and Minimum Cisco IOS Release Required
Cisco Platform Cisco Unity Express AIM-CUE1
1 Only the 1GB AIM-CUE is supported in Cisco Unity Express 7.2. The AIM2-CUE is not supported. See Cisco Unity Express 8.0 for AIM-2-CUE support.
Languages Supported for Cisco Unity Express 7.2.x
Cisco Unity Express 7.2.x supports different languages for the telephony user interface and the VoiceView Express user interface. The GUI pages, commands, and the Internet Message Access Protocol (IMAP) interface are only available in English.
Multiple languages can be installed on the system at one time. You can install up to two languages on the advanced-integration-module (AIM-CUE).
Cisco Unity Express 7.2.x supports the following languages:
•English (United Kingdom)
•English (United States)
•Spanish (Latin America)
Files Included in Cisco Unity Express 7.2
For the list of files included in Cisco Unity Express 7.2.x, see the Cisco Unity Express 7.1 Installation and Upgrade Guide.
Cisco Unity Express Software Licenses and Factory-Set Limits
This section describes the software licenses and system limits for Cisco Unity Express. The sessions such as Mailboxes, Voice Ports and IVR are licensed in Cisco Unity Express. Table 3 describes the types of licenses supported, count for each license, and the maximum count for resource.
* Licenses with - NR-are licenses that are installed in the factory or licenses that are issued as a replacement for legacy licenses.
Note You do not need to purchase IVR session licenses if you are only planning on using voicemail and auto attendant with basic IVR applications. IVR session licenses are only required if your application contains advanced IVR features such as email, fax, database access or VXML scripts.
Each IVR session consumes one port and thus reduces the number of ports available for use by voicemail and auto-attendant. If the number of IVR session licenses is greater than or equal to the number of ports, then voicemail and auto-attendant will be disabled due to the lack of available ports. Please carefully consider how many IVR sessions you need and only install or activate licenses for that number of IVR sessions.
Factory-set system limits are different for each network module type. See the following tables for the factory-set limits supported for each network module type.
Table 4 Cisco Unity Express Voicemail Limits
Voicemail Limits AIM
Total Mailbox Storage (Hrs)
14 or 81
Number of Users
Number of IMAP sessions
Number of VoiceView sessions
Number of Groups
Number of Group Owners
Number of Group Members
Number of Public Distribution Lists
Maximum List Members
Maximum Remote Users
Maximum Remote Locations
Maximum Cached Users
Number of Languages Supported
Number of SIP/JTAPI Triggers
Number of Custom Scripts
Number of Custom AA Applications
Custom Prompts Capacity
(Meg2 /minute) per Installed Language
Number of days of Historical Data Stored
Number of Simultaneous Historical Reporting Clients Supported
1 With historical reporting or multiple languages.
2 Meg is for engineering use.
Cisco Unity Express Software License Activation
Cisco Unity Express requires that the software be activated using the Cisco Software Licensing (CSL) process. For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.
Note When you upgrade to version 7.2 from any version prior to 7.1, you must replace your pre-CSL licenses with CSL licenses. You are required to migrate your licenses for mailbox features and port features. If you have purchased the optional IVR features, you should also migrate your licenses for the IVR features.
Software Upgrade Overview
Depending on the Cisco Unity Express version you are upgrading from, different software upgrade methods are available. The following methods are supported to upgrade to Cisco Unity Express 7.2.x:
•A "clean" installation process upgrade using the online installer with the software install clean command. For specific procedures, see the "Upgrading to Cisco Unity Express Using Clean Install" section in the Cisco Unity Express 7.1 Installation and Upgrade Guide.
•Upgrade using the online installer with the software install upgrade command. For specific procedures, see the "Upgrading Cisco Unity Express Using Software Install Upgrade" section in the Cisco Unity Express 7.1 Installation and Upgrade Guide.
•A "clean" installation process upgrade using the boot helper. For specific procedures, see the "Reinstalling a Cisco Unity Express Image Using the Boot Helper" section in the Cisco Unity Express 7.1 Installation and Upgrade Guide. We recommend using this upgrade process only if the other methods are unsuccessful.
Table 6 provides matrixes of the upgrade processes available for the different software versions for the AIM-CUE. If you upgrade using either of the "clean" installation processes, the existing configuration files on the system are not preserved. Any voice mail, greetings, or passwords configured on the system are lost.
To preserve your configuration, you must first back up the existing configuration files and restore them after performing the upgrade. If the configuration files are not backed up before performing the upgrade, then Cisco Unity Express must be reconfigured.
Table 6 Cisco Unity Express Software 7.2.x Upgrade Process Matrix
Upgrade For CUE on AIM-CUE From Release To 7.2.x
soft inst. upgrade
soft inst. clean
soft inst. clean
When planning your software upgrade, consider the following:
•If you upgrade the software using the online installer, downgrading to an earlier software version is not supported.
•If your system is using an AIM-CUE module with 512 MB compact flash, you must upgrade to the AIM-CUE module with 1 GB compact flash before upgrading the software to Cisco Unity Express 7.2.x.
•Downgrading to a license with support for fewer personal mailboxes is not supported. If you want to change the system to support fewer mailboxes, and you cannot restore any previous backups on the larger system, then you must purchase a new license and perform a new installation.
Cisco Unity Express is compatible with different versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. For information about Cisco Unity Express 7.2.x compatibility, see the Cisco Unity Express Compatibility Matrix.
Determining the Software Version and License
To determine the software version of Cisco Unity Express and the license being used, perform the following steps:
Step 1 Open a Telnet session.
Step 2 Telnet to the router by entering telnet ip-address.
Step 3 Enter the user ID and password of the router.
Step 4 Enter the following command to enter the Cisco Unity Express command environment:
service-module service-engine slot/port session
Step 5 Enter Cisco Unity Express EXEC mode by entering the following command:
Step 6 Enter the following command to display the Cisco Unity Express software version:
show software versions
Step 7 Enter the following command to display the Cisco Unity Express software license:
New Features and Enhancements
This section describes new features and enhancements in Cisco Unity Express 7.2.x, and is divided into the following sections:
New Features and Enhancements in Cisco Unity Express 7.2.2
New Features and Enhancements in Cisco Unity Express 7.2.1
Cisco Unity Express 7.2.1 is supported only on the AIM-CUE. This release adds support for interoperability with:
•Cisco Unified Communications Manager 8.0
•Cisco Unified Communications Manager Express 8.0
For information about Cisco Unity Express 7.2.x compatibility, see the Cisco Unity Express Compatibility Matrix.
New and Modified CLI Commands
Note For more information on CLI commands, see the Cisco Unity Express Command Reference for 3.0 and Later Versions.
Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats. Only selected severity 3 and above caveats are included in the caveats document.
This section contains open and resolved caveats for the current Cisco Unity Express version.
The following information is provided for each caveat:
•Symptoms—a description of what is observed when the caveat occurs.
•Conditions—the conditions under which the caveat has been known to occur.
•Workaround—solutions, if available, to counteract the caveat.
Note If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. Enter the following URL in your web browser: http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
To find the latest Cisco Unity Express DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select the Cisco Unity Express Network Module.
This section lists the following caveats:
Resolved Caveats—Cisco Unity Express Version 7.2.2CSCtf40221
Symptom: Over time, calls to a Cisco Unity Express module will experience dead air. JTAPI will show registered, and calls connect, but the caller never hears audio.
Conditions: The messages.log file contains the following "open failed" messages:Mar 24 15:23:55 localhost j9: ERROR javautil.udppacer client.jni open could not allocate a queueMar 24 15:23:55 localhost ccn: INFO ccn server output IOException: java.io.IOException: UdpPacer: open failedMar 24 15:23:55 localhost ccn: INFO ccn server output java.io.IOException: UdpPacer: open failedMar 24 15:23:55 localhost ccn: INFO ccn server output com.cisco.aesop.util.UdpPacer.<init> (UdpPacer.java:52)
Workaround: Reload the Cisco Unity Express module to restore the proper condition.CSCtf67139
Symptom: An unwanted prompt "press 1" is played when reviewing the message recipients by pressing 1-4 after addressing and recording the message.
Conditions: This condition appears in Cisco Unity Express versions 7.1.5 and 7.2.1
Symptom: Transfer to Cisco Unity Express AA fails.
Conditions: The transfer fails under the following scenario:
1. Phone 1 (CUCM) -> Phone 2 (CUCM) -> phone 2 answers the call
2. Phone 2 (CUCM) -> transfer -> CUE AA
3. Phone 1 stays connected but there is no audio (don't hear the CUE AA prompt)
The show ccn status ccm-manager CLI command shows that the jtapi version is 8.0(0.38000)-18.
Workaround: None. Cisco Unity Express needs to be updated.
Resolved Caveats—Cisco Unity Express Version 7.2.1CSCtd99666
Symptom: CUE stops working every 2 hours or so.
Conditions: The issue occurs when transfer is attempted to an extension and the extension is busy. This seems to lock up a port. Eventually all ports get locked, resulting in CUE stopping to work completely.
1. Add a delay step with 2-3 seconds just before the terminate step in the aef script
2. Change transfer mode under ccn subsystem sip from semi-attended to blind transfer.ccn subsystem sipgateway address "xxx.xxx.xxx.xxx"dtmf-relay sip-notifytransfer-mode semi-attended <-- change to blindend subsystemCSCsz50043
Symptom: When retrieving mailbox information through SNMP (number of new voicemails, number of saved messages), the OID is used as a reference for the mailbox. However, the OID for existing mailboxes changes each time a new mailbox is added or when CUE is reloaded. As such, the OID which was used previously now points to a different mailbox.
Symptom: ERROR sysdb misc allocation messages are output to console.
Conditions: ERROR sysdb misc allocation messages are output to the console after the CUE module has been up for an extended period of time. The show hardware command does not output hardware details. This problem occurs with CUE 7.1.1.
Symptom: The SRE install of CUE 7.1.2 and AXP 1.5.1 fails the first time with "corrupted Netboot Image detected error".
Conditions: This happens when the IP address and subnet mask, TFTP server and Gateway are all different in Bootloader then the setting on IOS.
Workaround: Set the IP address and subnet mask correctly in the bootloader before issuing the install CLI on IOS, or let the install continue the second time the install succeeds.CSCtc77633
Symptom: Occasionally, after upgrade or clean install with restore, CUE ended up in a non-operational state. This happens when upgrading from a CUE 3.1.x system.
Conditions: The backup files had inconsistency between the version indicated in the files and the schema in them. The version shows 1018, whereas the schema it contains is for version 1019. Because of this inconsistency in the database, any upgrade or a clean install of a newer version with restore of this backup could result in a non-operation CUE.
Workaround: Fix the backup database manually by engineering and restore it on the system.CSCtd28882
Symptom: Unable to add HTTP trigger from CUCE GUI.
Conditions: From CUCE Admin GUI go to IVR->HTTP Triggers->Add Error: Number of sessions exceeds system limit.
Workaround: Add the HTTP trigger from the CLI by entering config mode and entering the ccn trigger http urlname command.
Further Problem Description: The IVR license must be installed.CSCtd56585
Symptom: Software upgrade of CUE fails with the following error message: Error: Required Subsystem ID e2497725-368d-48b5-a7d5-7f87d889a608 was not found either on Installed or Candidate list.
1) CUE was shipped from Cisco with version 7.0.1 or later.
2) One of the following upgrades is done:
•7.0.x -> 7.1.x
•7.1.x -> 8.0.x
•7.0.x -> 8.0.x.
Workaround: The workaround is to first remove a dummy subsystem using the following CLI command in exec mode, allow the system to reboot, and then do the upgrade: "software uninstall uid-list 26bd663c-3e5a-43d9-a6c3-5441ce44941b".
For related documentation, see Cisco Unity Express Documentation, All Versions.
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
Use this document in conjunction with the documents listed in the Additional References section.
DISCLAIMER FOR RECORDING A CONVERSATION
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal, state and/or local laws. Legal advice should be sought prior to implementing any practice that monitors or records any phone conversation. Some laws require some form of notification to all parties to a phone conversation, such as by using a beep tone or other notification method or requiring the consent of all parties to the phone conversation, prior to monitoring or recording the phone conversation. Some of these laws incorporate strict penalties. In cases where local laws require a periodic beep while a conversation is being recorded, the Cisco Unity Express voice-mail system provides a user with the option of activating "the beep." Prior to activating the Cisco Unity Express live record function, check the laws of all applicable jurisdictions. This is not legal advice and should not take the place of obtaining legal advice from a lawyer. IN ADDITION TO THE GENERAL DISCLAIMER THAT ACCOMPANIES THIS CISCO UNITY EXPRESS PRODUCT, CISCO ADDITIONALLY DISCLAIMS ANY AND ALL LIABILITY, BOTH CIVIL AND CRIMINAL, AND ASSUMES NO RESPONSIBILITY FOR THE UNAUTHORIZED AND/OR ILLEGAL USE OF THIS CISCO UNITY EXPRESS PRODUCT. THIS DISCLAIMER OF LIABILITY INCLUDES, BUT IS NOT NECESSARILY LIMITED TO, THE UNAUTHORIZED AND/OR ILLEGAL RECORDING AND MONITORING OF TELEPHONE CONVERSATIONS IN VIOLATION OF APPLICABLE FEDERAL, STATE AND/OR LOCAL LAWS.
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