Table Of Contents
Release Notes for Cisco Unity Express 7.1
Hardware Supported for Cisco Unity Express 7.1.x
Languages Supported for Cisco Unity Express 7.1.x
Files Included in Cisco Unity Express 7.1
Cisco Unity Express Software Licenses and Factory-Set Limits
Determining the Software Version and License
New Hardware Supported in Cisco Unity Express 7.1.2
New Features and Enhancements in Cisco Unity Express 7.1.1
Resolved Caveats—Cisco Unity Express Version 7.1.2
Resolved Caveats—Cisco Unity Express Version 7.1.1
Open Caveats—Cisco Unity Express Version 7.1.1
Obtaining Documentation, Obtaining Support, and Security Guidelines
Release Notes for Cisco Unity Express 7.1
Last Updated: October 29, 2009Cisco Unity Express 7.1.x
Text Part Number OL-17015-05
These release notes support Cisco Unity Express 7.1.x and are updated as needed.
We recommend that you read the field notices for this version to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.
Table 1 describes the history of this Cisco Unity Express version.
Table 1 Cisco Unity Express 7.1.x History
7.1.1
August 12, 2009
7.1.2
October 5, 2009
Note
The user documentation for Cisco Unity Express refers to this version as 7.1. The 7.1.2 version is the second released version for Cisco Unity Express 7.1.
Contents
These release notes contain the following sections:
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System Requirements
Hardware and software requirements for Cisco Unity Express 7.1.x are in the following sections:
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Hardware Supported for Cisco Unity Express 7.1.x
Table 2 lists the supported platforms and the minimum Cisco IOS release required to support Cisco Unity Express 7.1.x.
Table 2 Supported Platforms in Cisco Unity Express 7.1.x and Minimum Cisco IOS Release Required
Express AIM2-CUE2Cisco 1861
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12.4(11)XW 12.4(20)T
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Cisco 2600XM
Cisco 2650XM
Cisco 2651XM
Cisco 2691—
12.3(7)T
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—
—
Cisco 2801
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12.3(8)T4
12.4(22)YB4 12.4(24)T
—
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Cisco 2811
Cisco 2821
Cisco 285112.4(9)T
12.3(8)T4
12.4(22)YB4 12.4(24)T
—
—
Cisco 2911
Cisco 2921
Cisco 2951—
—
—
—
15.0(1)M
Cisco 3725
Cisco 374512.4(9)T
12.3(7)T
—
—
—
Cisco 3825
Cisco 384512.4(9)T
12.3(11)T
12.4(22)YB4 12.4(24)T
—
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Cisco 3925
Cisco 3945—
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—
—
15.0(1)M
1 Only the 1 GB AIM module is supported in version 7.1.x.
2 The AIM2-CUE is supported beginning in version 7.1.2.
3 The ISE-CUE module is pre-installed in the 1861 and cannot be removed. The Cisco 1861 ships with the IOS release pre-installed.
4 Cisco Unity Express on the ISM-SRE-300-K9 module is supported beginning in version 7.1.2.
Languages Supported for Cisco Unity Express 7.1.x
Cisco Unity Express 7.1.x supports different languages for the telephony user interface and the VoiceView Express user interface. The GUI pages, CLI commands, and the IMAP interface are only available in English.
Multiple languages can be installed on the system at one time. You can install up to five languages at one time on the NME-CUE and the ISM-SRE-300-K9. You can install up to two languages on the 1-GB AIM-CUE, AIM2-CUE and ISE-CUE.
Cisco Unity Express 7.1.x supports the following languages:
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Files Included in Cisco Unity Express 7.1
For the list of files included in Cisco Unity Express 7.1.x, see the Cisco Unity Express 7.1 Installation and Upgrade Guide.
Cisco Unity Express Software Licenses and Factory-Set Limits
This section describes the software licenses and system limits for Cisco Unity Express. The sessions such as Mailboxes, Voice Ports and IVR are licensed in Cisco Unity Express. Table 3 describes the types of licenses supported, count for each license, and the maximum count for resource.
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* Licenses with - NR-are licenses that are installed in the factory or licenses that are issued as a replacement for legacy licenses. By default, the NME-CUE is installed with 8 Voice ports and the AIM2-CUE/AIM-CUE are installed with 6 voice ports. By default, the ISM-SRE-300-K9 is installed with 2 voice ports.
Note
Factory-set system limits are different for each network module type. See the following tables for the factory-set limits supported for each network module type.
Table 4 describes the various voicemail limits. Table 5 describes the various IVR limits.
Table 4 Cisco Unity Express Voicemail Limits
Total Mailbox Storage (Hrs)
14 or 81
14
300
60
Number of Users
100
100
300
200
Number of IMAP sessions
20
20
50
50
Number of VoiceView sessions
3
3
24
10
Number of Groups
30
30
40
40
Number of Group Owners
100
100
400
400
Number of Group Members
200
200
1000
1000
Number of Public Distribution Lists
15
15
25
25
Maximum List Members
500
500
1000
1000
Maximum Remote Users
20
20
100
100
Maximum Remote Locations
100
100
500
500
Maximum Cached Users
20
20
100
100
Number of Languages Supported
2
2
5
5
Number of SIP/JTAPI Triggers
8
8
8
8
Number of Custom Scripts
12
12
16
16
Number of Custom AA Applications
(non system)4
4
4
4
Custom Prompts Capacity
(Meg2 /minute) per Installed Language25/50
25/50
125/250
125/250
Number of days of Historical Data Stored
90
90
365
365
Number of Simultaneous Historical Reporting Clients Supported
2
2
2
2
1 With historical reporting or multiple languages.
2 Meg is for engineering use.
Table 5 Cisco Unity Express IVR Limits
Max Size Template documents
8 KB
8 KB
8 KB
Max Size Tiff Documents
512 KB
512 KB
512 KB
Max Size Generic Documents
512 KB
512 KB
512 KB
Number of Template Documents (Per Installed Language)
10
50
50
Number of Tiff Documents (Per Installed Language)
5
25
25
Number of Generic Documents (Per Installed Language)
5
25
25
Number of Custom HTTP Triggers
22
82
42
Max Sessions for HTTP Triggers
IVR
IVR
IVR
Number of Custom IVR Applications
4
8
8
Number of Database Profiles
5
8
8
Number of Database Connections/Profile
21 times IVR
22 times IVR
23 times IVR
Number of Attachments per E-mail
5
5
5
E-mail/F ax Max Queue Size
500
500
500
Number of VoiceXML Webapps
2
8
4
1 Not applicable for AIM2.
2 Number of licensed IVR sessions.
3 Number of licensed IVR sessions.
Note
When you upgrade to version 7.1 or later, you must replace your pre-CSL licenses with CSL licenses. You are required to migrate your licenses for mailbox features and port features. If you have purchased the optional IVR features, you should also migrate your licenses for the IVR features. For more information, see Software Activation for Cisco Unity Express 7.1
Software Upgrade Overview
Depending on the Cisco Unity Express version you are upgrading from, different software upgrade methods are available. The following methods are supported to upgrade to Cisco Unity Express 7.1.x:
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Table 6 provides matrixes of the upgrade processes available for the different software versions for the NME-CUE and AIM-CUE. If you upgrade using either of the "clean" installation processes, the existing configuration files on the system are not preserved. Any voice mail, greetings, or passwords configured on the system are lost.
To preserve your configuration, you must first back up the existing configuration files and restore them after performing the upgrade. If the configuration files are not backed up before performing the upgrade, then Cisco Unity Express must be reconfigured.
When planning your software upgrade, consider the following:
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Software Compatibility
Cisco Unity Express is compatible with different versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. For information about Cisco Unity Express 7.1.x compatibility, see the Cisco Unity Express Compatibility Matrix.
Determining the Software Version and License
To determine the software version of Cisco Unity Express and the license being used, perform the following steps.
Step 1
Step 2
Step 3
Step 4
enable
<router password>
service-module service-engine slot/port session
Step 5
enable
Step 6
show software versions
Step 7
show license
New Features and Enhancements
This section describes new features and enhancements in Cisco Unity Express 7.1.x, and is divided into the following sections:
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New Hardware Supported in Cisco Unity Express 7.1.2
Cisco Unity Express 7.1.2 supports the following new hardware platforms:
ISM-SRE-300-K9
The ISM-SRE-300-K9 module is a Services Ready Engine (SRE) module that supports Cisco Unity Express 7.1.2 on the following router models:
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AIM2-CUE-K9
The AIM2-CUE-K9 module is a replacement for the existing AIM-CUE module. Unless otherwise noted, the performance and system capacities are the same on both modules in this release.
Note
New Features and Enhancements in Cisco Unity Express 7.1.1
Release 7.1.1 adds the following features as described in separate sections below:
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Note
Configurable Caller Flow
Beginning in version 7.1, you can customize how the call flow precedes in response to keys pressed by the caller during a call. For each mailbox, the mailbox owner or system administrator can assign one of the following actions to the keys input by the caller:
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These actions can be assigned only to single digit input by the user, such as the numbers zero through nine (0 - 9), the asterisk (*), or the pound sign (#).
You can also optionally restrict the transfers using the caller input feature by configuring the call-flow restriction table.
Scheduled Backups
Beginning in release 7.1, the system allows you to configure one-time or recurring backup jobs.
For recurring backup jobs, you can configure the jobs to repeat:
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You can configure up to five repetitive scheduled backup jobs and five one-time scheduled backup jobs.
Multiple Greetings
Beginning in version 7.1, you can configure multiple greetings. These greeting fall into the following three categories:
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This category includes the following types of greetings:
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This category includes the following types of greetings:
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Announcement-Only Mailboxes
Beginning in version 7.1, you can configure announcement-only mailboxes. These mailboxes can only play the user greeting and disconnect the call; they cannot take any messages from callers or send messages.
Announcement-only mailboxes enable you to:
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Packaging Changes
In version 7.1, AIM-CUE, AIM2-CUE and the NME-CUE modules share a single image. The ISE-CUE module installed on the Cisco 1861 uses a separate image, and Cisco Unity Express on the ISM-SRE-300-K9 module uses a separate image.
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New and Modified CLI Commands
The following CLI commands were added in Cisco Unity Express 7.1:
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Note
Caveats
Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats. Only selected severity 3 and above caveats are included in the caveats document.
This section contains open and resolved caveats for the current Cisco Unity Express version.
The following information is provided for each caveat:
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Note
To find the latest Cisco Unity Express DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select the Cisco Unity Express Network Module.This section lists the following caveats:
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Resolved Caveats—Cisco Unity Express Version 7.1.2
CSCta94504Symptom: When the phone is in Japanese user locale mode and the user logs out of VVE, the phone does not log out the user and an "XML Error 4" appears in the prompt line. No functionality is otherwise lost. The user can simply press the Services button to close the IP Phone services window.
Conditions: Occurs under all conditions,
Workaround: None.
CSCtb30335Symptom: Unable to add mailboxes after restoring Cisco Unity Express 2.2.2 on a Cisco Unity Express 7.x.x system.
Workaround: Complete the following steps to work around this issue on a Cisco Unity Express 7.x.x system:
1.
2.
3.
4.
5.
6.
7.
CSCtb32692Symptom: Under Group configuration in the Cisco Unity Express GUI, the Group ID and the Full Name fields must be identical in order to make changes under the Notifications tab. If they are different, you will not see any values under the Notification tab. The notification functionality will continue to work, but until you make values in those fields identical, you will be unable to make any changes to the configuration for notifications. All other tabs under Group configuration are not affected.
Conditions: The same symptoms occur if a new group is added, or if you make changes an existing group.
Workaround: Make the Group ID and the Full Name identical when configuring groups the Cisco Unity Express GUI.
CSCtb70823Symptom: Backup/Restore fails with "FtpException: 5xx Command not understood" exception when the last modified time (MDTM) command is not supported on FTP server used.
Conditions: The symptoms occur when running Cisco Unity Express version 7.1.1.
Workaround: Use an FTP server that supports MDTM.
CSCtb72050Symptom: By default, the voice mail storage limit is set to 300 hours on a 60-hour system. Because of this default setting, mail boxes are created of a much larger size than normal, which results in the system running out of voice mail storage space before the mailbox is full.
Conditions: This issue is seen on ISM-CUE 7.1.1.
Workaround: The voice mail storage limit can be manually set to 60 hours by using the voicemail capacity time 3600 command.
Resolved Caveats—Cisco Unity Express Version 7.1.1
CSCsq57098Symptom: When you use IMAP clients to retrieve messages, the Cisco Unity Express reboots after the system is up to 6 to 12 months.
Conditions: This issue is seen when you use the IMAP clients such as Outlook Express frequently to login and logout of the mailbox.This occurs only in Cisco Unity Express 3.2.1 release on AIM or NM platforms and also, starts with the Cisco Unity Express 7.0.
Workaround: There is no workaround for this issue. After the system reboots, it will work fine.
CSCsu79632Symptom: When you use the Cisco Unity Express custom script editor software (for version 3.1.2), the Result Digit String variable configured on the Dial-by-Extension Menu step will not be saved.
Conditions: When using the Dial-by-Extension Menu step in a Cisco Unity Express custom script, the Result Digit String variable will not be saved.
Workaround: Perform the following steps:
a.
b.
c.
d.
e.
f.
g.
h.
i.
CSCsv28151Symptom: When the SRTP is enabled, calls to the Cisco Unity Express fails unless you use the SRTP negotiate cisco as the Cisco Unity Express which sends 200 ok with RTP. It should send 488 so that the CME can fallback to RTP.
Workaround: Use the SRTP negotiate cisco.
CSCsw79642Symptom: Backup and Restore operation from Cisco Unity Express devices fails when more number of Cisco Unity Express uses a single FTP server.
Conditions: The problem occurs when there are more number of sub-directories in the FTP server. In a large network of Cisco Unity Express, each Cisco Unity Express creates a sub-folder of its own while using the same FTP server. This results in more number of sub-folders.
Workaround: Use multiple FTP servers instead of a single FTP server.
CSCsw88263Symptom: Cisco 3825 running image c3825-adventerprisek9_ivs-mz.124-22.T.bin with an NM-CUE blade used in conjunction with CUCM and finding that in CiscoVoiceConnectivity MIB, have cvcPortEntry (1.3.6.1.4.1.9.9.393.1.2.1.1) with one entry populated and there is no data for cvcPortAssociation (1.3.6.1.4.1.9.9.393.1.2.1.1.2) and cvcPortMACAddress (1.3.6.1.4.1.9.9.393.1.2.1.1.6).
CSCeh09546Symptom: Timeout of CCM import screen loses Administrator activity.
Conditions: When an administrator while importing CCM users (4.1 in this case), tries to import more users than the allowed license, the select users pop-up menu displays a time out message. The user will have 10 minutes to complete the task.If the user does not complete their tasks within the time frame (10 minutes), the menu option disconnects and forces the user to import again.
Workaround: Speed up any activities on this menu before the 10 minute timeout occurs.
CSCsg33413Symptom: Cisco Unity Express does not record short messages such as "I'm back", "Call me", and "You are hired." The above messages are recorded properly when you use traditional PSTN VM, Cell Phone VM, and even with Cisco Unity.
Conditions: This issue is seen in short voicemail messages.
Workaround: There is no workaround for this issue.
CSCsx30498Symptom:
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This DDTS fixes both Issue 1 and 2 for Cisco Unity Express 7.1. This DDTS fixes Issue 2 for Cisco Unity Express 7.0 (because the create cnf-files command was not implemented in Cisco Unity Express 7.0).
Conditions: These issues are seen on Cisco Unified CME and Cisco Unity Express Voice GateWays installed with any current IOS 12.4T release supporting Cisco Unified CME version 4.1 and later visions, and any appropriate current release of Cisco Unity Express. Consistent Cisco Unified CME and Cisco Unity Express GUI versions are also installed corresponding to the Cisco Unified CME version in use. For example Cisco Unified CME 7.0(x) is supported by IOS 12.4(20)T and later versions with Cisco Unified CME GUI 7.0.x.x and Cisco Unity Express 3.x.
Workaround:
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CSCso31811Symptom: When PIN-less mailbox access is disabled, the system generated message is always played in English irrespective of the language installed or configured.
Conditions: This issue is seen in Cisco Unity Express 3.2.1. release.
Workaround: There is no workaround for this issues.
Further Problem Description: The message is played in English when:
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CSCsq46341Symptom: Cisco Unity Express reboots when the system is heavily loaded with maximum number of voice calls, maximum number of VVE calls, and some IMAP sessions.
Conditions: This issue is seen only in Cisco Unity Express 3.2.1 release. This issue is seen when the techsupport dump javacore command is executed to create javacore. This issue is seen sometimes when Cisco Unity Express is loaded with calls and VVE sessions or IMAP sessions or more number of incoming fax messages.
Workaround: There is no workaround for this issue. Allow the system to reboot when it crashes because of this issue. Create javacore only when the system is not heavily loaded.
CSCsw32879Symptom: NME-CUE - IF-MIB returns no values.
Workaround: There is no workaround for this issue.
CSCsx53908Symptom: The system does not allow to upgrade from 7.0.1 to 7.0.2.x.
Conditions: This is seen during upgrade.
Workaround: There is no workaround for this issue.
Open Caveats—Cisco Unity Express Version 7.1.1
CSCtb70789Symptom: The system displays error messages ERROR sysdb misc allocation in the console screen.
Conditions: When the Cisco Unity Express module is up for an extended period of time, the system displays error messages ERROR sysdb misc allocation in the console screen. The show hardware command does not display the hardware details. This problem occurs with Cisco Unity Express 7.1.1.
Workaround: There is no workaround for this issue.
CSCta07363Symptom: The mailbox report page on the GUI does not allow to sort the fields such as Columns Msgs, New Saved, Deleted, Broadcast, Future Fax, Time, MbxSize, and Used.
Conditions: This issue is seen in Cisco Unity Express 7.1 releases.
Workaround: There is no workaround for this issue.
CSCta11377Symptom: The service module status from IOS for Cisco1861 shows as Cisco 1861uc500.
Conditions: This issue is seen in Cisco Unity Express 7.1.0 and when the Cisco Unity Express is installed on Cisco 1861UC500.
Workaround: Use the show hardware command from CiscoUnity Express to check whether it is uc500 or Cisco 1861.
CSCsx59300Symptom: The system intermittently hangs when you install the foundation software.
Workaround: There is no workaround for this issue.
CSCta38671Symptom: When you apply SRE installation method to switch applications, do not restore the configurations saved from previous application.
Conditions: This issue is seen when you switch application from AXP to Cisco Unity Express.
Workaround: After you switch from AXP to Cisco Unity Express applications, during the post-configuration, type no in the command prompt when the system prompts Do you want to restore saved configuration.
CSCsz36507Symptom: HRC does not connect to the Cisco Unity Express when you use soft install to upgrade.
Conditions: This issue is seen when you use soft install to upgrade the Cisco Unity Express.
Workaround: Perform the following steps:
1.
2.
3.
CSCta28654Symptom: For show backup schedule detail command, "Last Run" parameter displays the "last attempt scheduled time", that is the time the backup schedule starts. For example, in case if backup is delayed the Last Run date will reflect the scheduled time instead of the actual time of the backup.
Workaround: There is no workaround for this issue.
Additional References
For related documentation, see Cisco Unity Express Documentation, All Versions.
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.htm
Use this document in conjunction with the documents listed in the Additional References section.
DISCLAIMER FOR RECORDING A CONVERSATION
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal, state and/or local laws. Legal advice should be sought prior to implementing any practice that monitors or records any phone conversation. Some laws require some form of notification to all parties to a phone conversation, such as by using a beep tone or other notification method or requiring the consent of all parties to the phone conversation, prior to monitoring or recording the phone conversation. Some of these laws incorporate strict penalties. In cases where local laws require a periodic beep while a conversation is being recorded, the Cisco Unity Express voice-mail system provides a user with the option of activating "the beep." Prior to activating the Cisco Unity Express live record function, check the laws of all applicable jurisdictions. This is not legal advice and should not take the place of obtaining legal advice from a lawyer. IN ADDITION TO THE GENERAL DISCLAIMER THAT ACCOMPANIES THIS CISCO UNITY EXPRESS PRODUCT, CISCO ADDITIONALLY DISCLAIMS ANY AND ALL LIABILITY, BOTH CIVIL AND CRIMINAL, AND ASSUMES NO RESPONSIBILITY FOR THE UNAUTHORIZED AND/OR ILLEGAL USE OF THIS CISCO UNITY EXPRESS PRODUCT. THIS DISCLAIMER OF LIABILITY INCLUDES, BUT IS NOT NECESSARILY LIMITED TO, THE UNAUTHORIZED AND/OR ILLEGAL RECORDING AND MONITORING OF TELEPHONE CONVERSATIONS IN VIOLATION OF APPLICABLE FEDERAL, STATE AND/OR LOCAL LAWS.
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