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Cisco Unity Express Feature Roadmap
Platforms and Cisco IOS Software Images
Cisco Unity Express Feature List by Version
Cisco Unity Express Feature Roadmap
Last Revised: October 20, 2009
This guide introduces you to the set of graphical interface screens and tasks for configuring, administering, and maintaining Cisco Unity Express voice mail and auto attendant applications.
This guide does not require knowledge of command-line interface (CLI) commands.Comparable CLI commands are described in the Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions.
The focus of this guide is the Cisco Unity Express application. It does not provide information on installation of Cisco routers, Cisco network modules, Cisco Unified Communications Manager Express (Cisco Unified CME, formerly known as Cisco Unified CallManager Express), or Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager). For more information about those topics, see "Additional References" on page 25.
Use this guide after the Cisco Unity Express hardware and software are installed. See the Cisco Unity Express 7.1 Installation and Upgrade Guide for the procedures to install Cisco Unity Express.
This chapter contains the following sections:
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Platforms and Cisco IOS Software Images
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Platforms and Cisco IOS Software Images
Cisco Unity Express applications use a set of commands that are similar in structure to Cisco IOS software commands. However, the Cisco Unity Express commands do not affect the Cisco IOS configuration.
The Cisco Unity Express hardware modules and platforms do use the Cisco IOS command-line interface (CLI) commands for their operation.
See the Release Notes for Cisco Unity Express Release 7.1 for detailed information about the Cisco Unity Express hardware and software platforms.
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Cisco Unity Express Feature List by Version
Table 1 lists Cisco Unity Express features by release. Features that are introduced in a particular release are available in that and subsequent releases.Table 1 also describes how to configure each feature using the GUI, where applicable. For information about how to use the GUI, see the online help at:
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Table 1 Cisco Unity Express Features by Version
Support for Cisco Unity Express on ISM-SRE-300-K9 Services Ready Engine (SRE) module
Provides support for Cisco Unity Express on the ISM-SRE-300-K9 Services Ready Engine module for the Cisco 2900 Series and Cisco 3900 Series routers
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Support for AIM2-CUE module.
The AIM2-CUE module is a replacement for the existing AIM-CUE module. Unless otherwise noted, the performance and system capacities are the same on both modules in this release.
Phone and platform support.
Support the use of new phones with VoiceView Express and support for interoperability with new versions of Cisco Unity CME, Cisco Unity Communication Express, Cisco Unity, and Cisco Unity Connection.
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New software activation method
Support for the new Cisco Software Licensing (CSL) paradigm.
For more information, see Software Activation for Cisco Unity Express 7.1 and Later Versions.
Caller input
Enables callers to control how the call flow precedes by pressing keys. For each mailbox, the mailbox owner or system administrator can assign actions to the keys such as:
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Scheduled backups
Enables you to configure up to five recurring scheduled backup jobs and five one-time scheduled backup jobs.
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Announcement-Only mailboxes
Enables you to configure announcement-only mailboxes. These mailboxes can only play the user greeting and disconnect the call; they cannot take any messages from callers or send messages.
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Multiple greetings
Enables users and Administrators to:
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Authentication, Authorization, and Accounting (AAA)
Expands on the authentication and authorization functionality available in previous releases. New features include the ability to configure:
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Centralized Cisco Unity Express
Enables Cisco Unity Express NME to interoperate with up to ten Cisco Unified CME systems.
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Voice mailbox PINless login
Enables subscribers to log in to their mailbox without a PIN. Access can be configured to be allowed from either:
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Nonsubscriber distribution lists
Enables you to add nonsubscribers to distribution lists. This enables the delivery of voice messages to people who do not have a mailbox on the system by using a single address to reference a list of addresses when sending the message.
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Banner support
Enables you to configure a system wide login banner that is displayed to all users when they log in to the CLI or GUI and prompts the user for credentials.
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Inclusion of envelope information in SIP MWI notifications
Enables you to determine whether envelope information is included in SIP MWI notifications
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Support for Cisco Unified Communications Manager 6.1 and 4.3(1)
Cisco Unity Express 3.1.2 supports interoperability with Cisco Unified Communications Manager 4.3(1).
Cisco Unity Express 3.1 provides interoperability with Cisco Unified Communications Manager 6.1.
See the documentation for Cisco Unified Communications Manager 6.1 and 4.3(1).
Support of additional languages
Provides support for several new languages for voice-mail prompts.
See the Release Notes for Cisco Unity Express 3.1 for a list of available languages.
Support for automatic registration with Cisco Unified Messaging Gateway 1.0
Provides automatic registration and interoperability with Cisco Unified Messaging Gateway 1.0, which provides a tool for system administrators to manage large numbers of Cisco Unity Express endpoints in a distributed network.
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3.1
Support for storing historical reports on remote sites
In release 3.0, historical reports about call activities and application activities on the system could only be stored locally. Beginning with release 3.1, the historical reports can be stored on remote databases.
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New voice mail subscriber feature
Provides voice-mail users with the option of searching a global directory if an extension is not found when addressing a message by name or number. This feature is only available if the voice-mail system is running in an environment managed by the Cisco Unified Messaging Gateway.
See the documentation for Cisco Unified Messaging Gateway 1.0.
Fax
Extends the convergence feature set to include fax support. It allows both inbound and outbound faxes. Outbound faxes can be printed to the fax machine.
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Cascading Message Notification
Extends the existing message notification feature that was introduced in 2.3(1). With this feature, you can:
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Live Record
Enables Cisco Unity Express subscribers to record live conversations and store the recording as a message in their mailbox. They can then play it or forward it to another subscriber or group of subscribers.
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3.0
Live Reply
Enables Cisco Unity Express subscribers to make a phone call to a voice message's sender while listening to the message, by pressing 4-4.
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Historical reports
Provides historical reports about call activities and application activities on the system.
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Script Editor Express
Provides a simplified GUI that enables you to create and modify autoattendant scripts that can be opened/viewed on the Cisco Unity Express editor.
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Fixed holidays
Enables you to configure specific dates as fixed or permanent holidays.
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Nonsubscriber message delivery
Enables Cisco Unity Express subscribers to record a voice message and send it to an external number or nonsubscriber. The message can be sent immediately or can be scheduled to be sent in the future, up to 1 year in advance.
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3.0
New method of sending voice mail
Provides Cisco Unity Express script developers with a new step: "Send Voice Message." It enables them to be able to generate a message on the fly by concatenating some prompts and sending it to a Cisco Unity Express subscriber.
No configuration is required for this feature. For more information, see the Cisco Unity Express Guide to Writing and Editing Scripts.
Leaving multiple voice messages in the same session
Enables callers to leave multiple voice messages for the same or different subscriber without having to be transferred to the operator first.
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Use of a voice-mail summary prompt during subscriber login
Provides a system-wide configuration option to enable subscribers to hear a summary of the new messages in the corresponding General Delivery Mailboxes (GDMs) during login.
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Message properties (envelope) customization
Enables you to customize voice mail message playback preferences, such as whether subscribers hear detailed message properties when they retrieve a message using the TUI.
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Default addressing for sending a voice message
Enables you to specify whether voice messages are addressed by name or extension be default at the system level for all features.
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Restriction tables
You can now restrict access to the functionality of these features:
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3.0
Language support
Enables you to install and use more than one language concurrently on the Cisco Unity Express module.
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Backup and restore using SFTP
Enhances the backup and restore functionality to use the Secure File Transfer Protocol (SFTP) for transferring files to and from the backup server. SFTP provides data integrity and confidentiality that is not provided by FTP.
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Backup Server Authentication Using a SSH Host Key
Enables you to authenticate the backup server using the SSH protocol before starting a backup/restore operation.
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Encryption and Signing of Backup Content on the Server
Enables you to protect backed up configuration and data files using signing and encryption before the files are transferred to the backup server.
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Encrypting stored PINs
Before 3.0, PINs were stored as clear text on the Cisco Unity Express module. Now, they are encrypted.
No configuration is required for this feature.
Increased password and PIN protection
Provides both temporary and permanent lockout for passwords and PINs to help prevent security breaches.
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Using HTTPS to access the GUI
You can use HTTPS to secure the transmission of GUI pages between the browser and the Cisco Unity Express system.
No configuration is required for this feature.
3.0
PIN and Password History
Enables the system to track previous PINs and passwords for all users and prevent users from reusing old PINs and passwords.
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Support of additional languages
Provides support for several new languages for voice-mail prompts. For Version 2.3, only one can be installed on the system.
See the Release Notes for Cisco Unity Express 2.3 for a list of available languages.
Increased system capacity
Provides support for increased number of mailboxes, increased number of remote and cached users, larger storage capacity, and larger number of public distribution lists.
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Integrated Messaging
Cisco Unity Express voice-mail subscribers can access and manage their voice messages and e-mail using an e-mail client on a single PC.
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Message Notification
Cisco Unity Express can notify voice-mail subscribers of new voice messages on their cell phones, home phones, work phones, numeric pagers, text pagers, and e-mail inboxes.
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VoiceView Express
Cisco Unity Express voice-mail subscribers can browse, listen, manage, and send voice messages and manage their mailbox options from their Cisco Unified IP phone. VoiceView Express supports only Cisco Unified IP phones 7940, 7941, 7960, 7961, 7970, and 7971.
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Future message delivery
Voice-mail subscribers can schedule messages to be delivered at a future time to subscribers on local or remote systems.
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2.3
Local broadcast privilege
Voice-mail subscribers with this privilege can send broadcast messages only to other voice-mail subscribers on the local system.
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Mailbox selection
This configurable option specifies the mailbox in which a voice message is stored.
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Voice mail box mask
Permits Cisco Unity Express to send a redirected incoming call from Cisco Unified Communications Manager 4.2 to the correct mailbox.
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Consulting call transfers (SIP Call Control only)
Cisco Unity Express permits attended and semiattended call transfer modes in addition to blind transfers.
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DTMF relay (SIP Call Control only)
Handles incoming and outgoing DTMF signals for SIP calls.
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MWI Notifications in Cisco SRST mode
Cisco Unity Express includes the MWI status update capability to SRST mode.
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Mandatory message expiry
Forces the subscriber to delete messages when they expire.
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Cisco Unity Express Script Editor enhancements
Enhanced debugging procedures and two new steps are available.
Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts
Cisco Unity Express GUI enhancements
New configuration screens and options are available through the Cisco Unity Express GUI. These new options as smimilar to most of the new CLI commands.
AvT enhancements
Rerecording existing prompts and returning the status of the alternate greeting are new capabilities for the AvT.
Support for Cisco Unified Communications Manager 4.2 and 5.0
Cisco Unity Express now supports two new versions in addition to Cisco Unified Communications Manager 4.1. Previous versions are not supported.
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Change in AIM-CUE support.
Cisco Unity Express does not support the 512 MB AIM-CUE.
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CISCO-UNITY-EXPRESS-MIB
Monitor the health, conduct performance monitoring, data collection, and trap management for Cisco Unity Express voice mail and auto attendant applications.
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Additional languages support.
Danish, U.K. English, Latin American Spanish, Italian, and Brazilian Portuguese were added as choices for the default language of the telephone user interface (TUI) system prompts and greetings.
Distribution lists.
Create public and private distribution lists of local and remote subscribers for sending messages to more than one subscriber.
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Broadcast messages.
Privileged subscribers can send messages to all subscribers on the network.
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Schedules for holidays and business hours.
Create schedules of holidays and business hours to automatically play alternate auto attendant greetings to callers.
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Voice Mail > Holidays Settings and Voice Mail > Business Hours Settings and the online help.•
Increased security for passwords and PINs.
Set minimum lengths and expiry times for passwords and personal identification numbers (PINs).
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Support for caller ID information in incoming messages.
Permits playing of caller identification information as part of the message envelope for new incoming voice mail messages.
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Addition of remote subscribers to the local directory.
Adds frequently called remote subscribers to the local directory, which permits local subscribers to address voice mail messages to remote subscribers using dial-by-name and to receive spoken name verification of the remote subscriber address.
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Support for vCard information from remote subscribers.
Permits vCard information from remote subscribers to update their directory entries.
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Simple auto-attendant script.
Simple aa_simple.aef script is available for handling alternate, holiday, and business hours greetings.
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Undelete voice messages.
Permits subscribers to restore a voice mail message that was deleted during the current voice message retrieval session.
Restore to factory defaults.
Permits the administrator to reset the entire system to the factory default values.
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Increased port density.
Network modules with 512 MB of SDRAM now support 16 voice ports. Advanced integration modules (AIMs) running at 300 MHz now support 6 ports on new router platforms.
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Repurposing of general delivery mailboxes (GDMs)
GDMs may be repurposed as personal mailboxes, which expands the personal mailbox capacity of each license level.
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Support for multiple languages
Multiple languages are available in the telephone user interface (TUI) and auto-attendant prompts.
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Streamlined software upgrade process
Modified upgrade process to reduce installation time.
Increased storage on the AIM
AIM flash storage capacity can be increased from 512 MB to 1 GB and the 1 GB flash can support 14 hours of voice-mail message storage.
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Housing Cisco Unity Express and Cisco Unified CME software on different routers
Cisco Unity Express software installed on a router communicates with Cisco Unified CME installed on a different router.
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Networking across multiple sites
Voice Profile for Internet Mail version 2 (VPIMv2) support for voice-mail messaging interoperability between Cisco Unity Express sites and between Cisco Unity Express and Cisco Unity with NonDelivery Record (NDR) for networked messages and blind addressing.
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Support for Cisco Unified Communications Manager Version 3.3(3),3.3(4), and 4.0(1)
Capability of auto detecting the Cisco Unified Communications Manager JTAPI version on a remote system for handling call control and user import functionality.
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NTP server configuration support
New commands permit configuration of the NTP server.
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Advanced integration module (AIM) card
AIM card with network connectivity through the PCI interface, and access to Cisco IOS software and the console using back-to-back Ethernet through the parallel interface. No external interfaces or cabling is required.
Custom auto-attendant script creation using the Cisco Unity Express script editor
Script editor creates custom scripts for handling incoming calls to the automated attendant (AA). Activating a custom script deactivates the default auto-attendant script that ships with Cisco Unity Express. The default script cannot be modified. The network module (NM) and the advanced integration module (AIM) support up to four customized autoattendants.
Cisco Unity Express 1.1Guide to Writing Auto-Attendant Scripts
Alternate auto-attendant greetings and prompts
Recording of alternate AA greetings and prompts that can be uploaded or downloaded as needed. These alternate greetings and prompts are in addition to the default greetings and prompts that ship with Cisco Unity Express. The NM supports up to 50 alternate prompts. The AIM supports up to 25 alternate prompts.
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Access to a greeting management system from the telephone user interface (TUI)
Access from the TUI to a greeting management system (GMS) for recording alternate greetings and prompts. Subscribers with administrative privileges have access to the GMS.
Cisco Unity Express Voice Mail System Quick Start Guide
Linux-based software
Linux-based software installed on a module card that is installed in the Cisco Unified Communications Manager router. (See the Note in the "Platforms and Cisco IOS Software Images" section regarding a UPS device.) The software includes the operating system, application software, and ordered license information.
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Network module card
Network module card with access to Cisco IOS software using back-to-back Ethernet and console. No external interfaces or cabling is required.
Orderable license packages
Four orderable license packages. A license must be ordered for each voice-mail system. See Release Notes for Cisco Unity Express 3.0 for the system capacities available with each license.
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Spare modules
Includes factory installed software and license. Upgrades to larger capacity require purchase of a license and download of the license file.
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License upgrades and downgrades
Upgrades or downgrades from one license size to another.
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Two administrative interfaces
Two administrative interfaces.
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Integrated GUI with Cisco Unified CME
An integrated administration GUI for both Cisco Unity Express and Cisco Unified CME. The integrated interface permits configuration of some Cisco Unified CME parameters, such as telephones and extensions.
Bulk provisioning of multiple sites
Bulk provisioning of multiple sites using CLI scripts not provided by Cisco Unity Express. Systems are administered individually.
Cisco Unity Express 1.1 Guide to Writing Auto-Attendant Scripts
System access anywhere in the IP network
Systems accessible anywhere on the IP network. If the Cisco Unity Express installer uses TFTP, the site running the installer must be closely located to the TFTP server. All other functions use FTP, which allows the servers to be anywhere in the IP network.
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Manual backup and restore
Manual backup and restore using an FTP server located anywhere in the customer network.
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System reports and log files for troubleshooting
Reports are available from the Cisco Unity Express GUI screens. All troubleshooting reports and files are available using the Cisco Unity Express CLI commands.
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1 Features that are introduced in a particular version are available in that and subsequent versions.
