Cisco Unity Express

Table Of Contents

Release Notes for TimeCardView 7.0.x

Contents

Introduction

System Requirements

Hardware Supported for TimeCardView 7.0.x

Cisco Unified IP Phones Supporting TimeCardView

Languages Supported for TimeCardView 7.0.x

TimeCardView Factory-Set Limits

TimeCardView System Limits

Software Compatibility

Determining the Software Version and License

Files Included in TimeCardView 7.0.x

Caveats

Open Caveats — TimeCardView Version 7.0.1

Resolved Caveats — TimeCardView Version 7.0.2

Resolved Caveats —TimeCardView Version 7.0.3

Additional References

Related Documentation

Obtaining Documentation and Submitting a Service Request

Release Notes for TimeCardView 7.0.x

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First published: January 26, 2009, OL-17595-01
Revised: August 7, 2009

Contents

•Introduction

•System Requirements

•Files Included in TimeCardView 7.0.x

•Caveats

•Additional References

•Obtaining Documentation and Submitting a Service Request

Introduction

These release notes support TimeCardView 7.0.x up to and including TimeCardView 7.0.2. These release notes are updated as needed.

We recommend that you read the field notices for this version to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.

Table 1 describes the history of this TimeCardView version.

Table 1 TimeCardView 7.0.x History

TimeCardView Version	Released
7.0.1	January 26, 2009
7.0.2	March 17, 2009
7.0.3	August 7, 2009

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Note The user documentation for TimeCardView refers to this version as 7.0.x. The 7.0.1 version is the first released version for TimeCardView 7.0.

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System Requirements

Hardware and software requirements for TimeCardView are in the following sections:

•Hardware Supported for TimeCardView 7.0.x

•Languages Supported for TimeCardView 7.0.x

•TimeCardView Factory-Set Limits

•Software Compatibility

•Determining the Software Version and License

Hardware Supported for TimeCardView 7.0.x

TimeCardView 7.0.x is supported on the NME-CUE network module and the Cisco 1861 Integrated Services Router. Because TimeCardView is an add-on to Cisco Unity Express, for the supported platforms and the minimum Cisco IOS release required to support TimeCardView 7.0.x see the "Hardware Supported" section in the Release Notes for Cisco Unity Express 7.0.

Cisco Unified IP Phones Supporting TimeCardView

TimeCardView is supported on the following Cisco Unified IP phone models:

Table 2 Cisco Unified IP Phones Supporting TimeCardView 

Platform	Description
Cisco 7921
Cisco 7925
Cisco 7931
Cisco 7940	Does not support the integrated login view of TimeCardView and VoiceView Express (TimeCardView plus inbox option)
Cisco 7941
Cisco 7942
Cisco 7945
Cisco 7960	Does not support the integrated login view of TimeCardView and VoiceView Express (TimeCardView plus inbox option)
Cisco 7961
Cisco 7962
Cisco 7965
Cisco 7970
Cisco 7971
Cisco 7975

Languages Supported for TimeCardView 7.0.x

TimeCardView 7.0.x supports only US English for the IP phone interface, the telephone user interface (voice prompts), the GUI pages, and the CLI commands.

TimeCardView Factory-Set Limits

Installation of Cisco Unity Express is a prerequisite to install and use TimeCardView, because TimeCardView is an add-on package to Cisco Unity Express. In other words, without Cisco Unity Express, you cannot have TimeCardView.

•TimeCardView System Limits

TimeCardView System Limits

This section describes the system limits for TimeCardView:

•System Limits: TimeCardView Users and Cisco Unity Express Mailboxes

System Limits: TimeCardView Users and Cisco Unity Express Mailboxes

The number of TimeCardView users cannot exceed the number of mailboxes in the system. Table 3 and Table 4 show how Cisco Unity Express mailboxes relate to TimeCardView users.

Table 3 NME-CUE: Cisco Unity Express Mailbox Licenses Mapped to TimeCardView Users

NME-CUE
Mailboxes	TimeCardView Users
12	12
25	25
50	50
100	100
150	150
200	200
250	250

Table 4 Cisco 1861: Cisco Unity Express Mailbox Licenses Mapped to TimeCardView Users

Cisco 1861
Mailboxes	TimeCardView Users
8	8
15	15

Software Compatibility

TimeCardView 7.0.x is compatible with the same versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express as Cisco Unity Express 7.0. For information about Cisco Unity Express compatibility, see the Cisco Unity Express Compatibility Matrix.

Determining the Software Version and License

To determine the software version of TimeCardView and the license being used, perform the following steps.

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Step 1 Open a Telnet session.

Step 2 Telnet to the router by entering telnet ip-address.

Step 3 Enter the username and password for the router.

Step 4 Enter the following command to enter the Cisco Unity Express command environment:

enable

router password

service-module service-engine slot/port session

Step 5 Enter Cisco Unity Express EXEC mode by entering the following command:

enable

Step 6 Enter the following command to display the TimeCardView software version:

show software versions

Step 7 Enter the following command to display the TimeCardView software license:

show software licenses

Files Included in TimeCardView 7.0.x

For the NME-CUE service module:

•timecardview.nme.7.0.x.pkg — Main package for the TimeCardView application

•timecardview.nme.7.0.x.prt1 — Package payload containing all data and executable files associated with the TimeCardView application

For the Cisco 1861 Integrated Services Router:

•timecardview.ise.7.0.x.pkg — Main package for the TimeCardView application

•timecardview.ise.7.0.x.prt1 — Package payload containing all data and executable files associated with the TimeCardView application

For integration with QuickBooks:

•CUCE-TCVQB-Connector-Installer-7.0.x.exe

For the Cisco Unified Communications Express Historical Reporting Client:

•CUCEHistoricalReportsInstall-7.0.x.exe

Caveats

Caveats describe unexpected behavior in TimeCardView software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.

This section contains:

•Open Caveats — TimeCardView Version 7.0.1

•Resolved Caveats — TimeCardView Version 7.0.2

•Resolved Caveats —TimeCardView Version 7.0.3

The following information is provided for each caveat:

•Symptoms—A description of what is observed when the caveat occurs.

•Conditions—The conditions under which the caveat has been known to occur.

•Workaround—Solutions, if available, to counteract the caveat.

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Note If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. Enter the following URL in your web browser: http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.

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To find the latest TimeCardView DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. After logging in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select TimeCardView.

Open Caveats — TimeCardView Version 7.0.1

CSCsw70541

Problem   Durations appear negative.

Symptom    On the IP phone, review hours shows negative durations.
In the Historical Reporting Client (HRC), the report shows negative durations.
In the GUI, the timesheet shows negative durations.
The weekly work durations shown on the phone may diverge by a minute or more from the sum of the work durations shown in the GUI.

Conditions   When a supervisor overrides an employee's current state and, when entering the time to end this state, selects the first option on the IP phone screen. For example, if an employee started a shift on 12/18/2008 at 10:05 and forgot to change this state, the employee's account will be locked when any of the limit times are exceeded. This will require the supervisor to override the current state by ending it with an appropriate date and time. If the supervisor selects 12/18/2008 at 10:05 (which is the first option on the IP Phone screen for the time to end the state), the result will be a negative duration in the timesheet.

Workaround   When overriding an employee's status:

1. On the IP phone, the supervisor should not select the first option for the End Time. In the above example, the supervisor should not select "12/18/2008, 10:05" as the end time.

2. On the timesheet, the supervisor must use the TimeSheet Review/Approval page to change the negative duration.

Resolved Caveats — TimeCardView Version 7.0.2

CSCsx26599

Problem   When a supervisor tries to overrride a locked employee after a purge, the screen displays a 500 error.

Symptom    The phone screen displays a null pointer exception:Exception in R( /timecardview + /attendanceview/datepicker.do + null))java.lang.NullPointerException

CSCsw70541

Problem   Durations appear negative.

Symptom    On the IP phone, review hours shows negative durations.
In the Historical Reporting Client (HRC), the report shows negative durations.
In the GUI, the timesheet shows negative durations.
The weekly work durations shown on the phone may diverge by a minute or more from the sum of the work durations shown in the GUI.

Conditions   When a supervisor overrides an employee's current state and, when entering the time to end this state, selects the first option on the IP phone screen. For example, if an employee started a shift on 12/18/2008 at 10:05 and forgot to change this state, the employee's account will be locked when any of the limit times are exceeded. This will require the supervisor to override the current state by ending it with an appropriate date and time. If the supervisor selects 12/18/2008 at 10:05 (which is the first option on the IP Phone screen for the time to end the state), the result will be a negative duration in the timesheet.

CSCsx20935

Problem   In the Historical Reporting Client (HRC), the logs display in clear text the admin password used for logging into HRC.

CSCsx17990

Problem   The telephone user interface (TUI) plays out incorrect time for review hours.

Conditions   When using the TUI review hours menu, an employee's accumulated hours are not correct. However, the IP phone interface and the GUI do display the hours correctly.

CSCsx62737

Problem   On the command line interface (CLI), the sync time shows incorrectly in the output for the show timecardview command.

Conditions   When a TimeCardView administrator uses the CLI to schedule a synchronization, the system displays the time of that sync incorrectly in the show timecardview output. However, if the administrator uses the graphical user interface (GUI) to schedule a sync, the time does display correctly in the output.

Resolved Caveats —TimeCardView Version 7.0.3

CSCsy71804

Problem   Payroll server synchronization time is shown incorrectly. The running configuration and the database show different times for payroll synchronization.

Additional References

Related Documentation

TimeCardView 7.0 CLI Administrator Guide: http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/administrator/timecardview/TimeCardView_7.html

TimeCardView 7.0 Command Reference: http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/commands/timecardview/TCV_7_CR.html

TimeCardView 7.0 GUI Guide: https://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/user/guide/timecardview/TCV_7_GUI.html

TimeCardView 7.0 for Users Quick Start Guide: http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/quick/guide/timecardview/TCVQSG.html

Because TimeCardView is an add-on to Cisco Unity Express, see also the documentation for version 7.0 of that product at: Cisco Unity Express Documentation, All Versions: http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/roadmap/cuedocs.html#wp1045408.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

This document is to be used in conjunction with the documents listed in the "Additional References" section.

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