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Cisco Unity Express 7.0 IVR CLI Administrator Guide
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Cisco Unity Express IVR Features
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Overview of Cisco Unity Express IVR
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Configuring the IVR Enterprise Database Subsystem
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Configuring IVR HTTP Triggers
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Configuring the IVR Document Handling Parameters
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Configuring the IVR Fax Subsystem
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Configuring the IVR Outgoing E-Mail Subsystem Notifications
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Deploying an IVR Web Application
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Index
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Table Of Contents
Overview of Cisco Unity Express Interactive Voice Response
Documents Related to Cisco Unity Express
Obtaining Documentation and Submitting a Service Request
Overview of Cisco Unity Express Interactive Voice Response
Last Updated: January 6, 2009
IVR allows a telephone caller to select options from a voice menu and otherwise interact with the system. After the system plays a prerecorded voice prompt, the caller presses a number on a telephone keypad to select an option.
The Cisco Unity Express IVR applications work with Cisco Unified Communications Manager Express or Cisco Unified Communications Manager to provide small- and medium-sized companies the ability to:
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Enable callers to run queries to gather information from a customer database and to control the information stored in the database.
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Guidelines and procedures for installing and upgrading the Cisco Unity Express software are described in the Cisco Unity Express 7.0 Installation and Upgrade Guide.
The Cisco Unity Express voice-mail and autoattendant applications work with Cisco Unified Communications Manager Express (Cisco Unified CME) or Cisco Unified Communications Manager to provide small- and medium-sized companies with the capability to:
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Guidelines and procedures for installing and upgrading the Cisco Unity Express software are described in the Cisco Unity Express 7.0 Installation and Upgrade Guide.
Contents
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Software Licenses
For details on obtaining a license for Cisco Unity Express optional add-on license packages for Interactive Voice Response (IVR) Support, see the Release Notes for Cisco Unity Express 7.0.
Administration Interfaces
Cisco Unity Express offers two administration interfaces:
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The GUI is targeted for administrators who are familiar with web-based applications and who have little or no experience with Cisco IOS command structure. See the Cisco Unity Express 7.0 GUI Administrator Guide for the configuration procedures using the GUI menus and screens.
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The CLI is targeted for installers, resellers, support personnel, and others familiar with Cisco IOS command structure and routers. For them, accessing the system using the CLI may be easier than using the GUI, especially for troubleshooting, scripting, and bulk provisioning of many sites.
The Cisco Unity Express CLI commands have a structure similar to Cisco IOS CLI commands. However, the Cisco Unity Express CLI commands do not affect Cisco IOS configurations. After you have logged in to the Cisco Unity Express module, the command environment is no longer the Cisco IOS environment.
Error messages in Cisco Unity Express are not always the same as error messages in the Cisco IOS environment.
The GUI and CLI are accessible from a PC or server anywhere in the IP network. To access the GUI, use Microsoft Internet Explorer 6.0 or a later version. Cisco Unity Express does not support any other browser. To access the CLI, Telnet to the router, and then use the service-module command.
Additional References
The following sections provide references related to Cisco Unity Express.
Documents Related to Cisco Unity Express
Related Cisco IOS Documents
Cisco IOS configuration
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Cisco IOS voice troubleshooting information
MIBs
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To locate and download MIBs for selected platforms, Cisco IOS releases, and feature sets, use Cisco MIB Locator found at the following URL: http://www.cisco.com/go/mibs
RFCs
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.