Cisco Unity Express 3.2 Installation and Upgrade Guide - Overview of Cisco Unity Express Software Installation [Cisco Unity Express]

Table Of Contents

Overview of Cisco Unity Express Software Installation

Checklist for New Software Installation

Types of Cisco Unity Express Software Upgrades

Software Upgrade Overview

Platforms and Cisco IOS Software Images

Uninterruptible Power Supply Recommendations

Differences Between the AIM-CUE, NM-CUE, and NME-CUE Modules

Software Licenses and Factory-Set Limits

Obtaining Documentation and Submitting a Service Request

Additional References

Documents Related to Cisco Unity Express

MIBs

RFCs

Technical Assistance

Overview of Cisco Unity Express Software Installation

Last updated: September 4, 2009

This guide describes the set of Cisco Unity Express command-line interface (CLI) commands and graphical user interface (GUI) options for installing and upgrading the Cisco Unity Express software.

Use the tasks and procedures in this guide before performing the administrative tasks described in the Cisco Unity Express VoiceMail and Auto Attendant CLI Administrator Guide and Cisco Unity Express 3.2 GUI Administrator Guide.

Note Use this guide for a Cisco Unity Express installation or upgrade. It does not provide information on installation of Cisco routers, Cisco network modules, the Cisco Unified Communications Manager, or the Cisco Unified Communications Manager Express router. For late-breaking information about this version of Cisco Unity Express, see the Release Notes for Cisco Unity Express 3.2.

This chapter contains the following sections:

•Checklist for New Software Installation

•Types of Cisco Unity Express Software Upgrades

•Platforms and Cisco IOS Software Images

•Uninterruptible Power Supply Recommendations

•Differences Between the AIM-CUE, NM-CUE, and NME-CUE Modules

•Software Licenses and Factory-Set Limits

•Additional References

Checklist for New Software Installation

A new Cisco Unity Express installation requires the following procedures:

Table 1 Task List for Cisco Unity Express New Software Installation

Checklist

Checkoff

1. Review the prerequisites for your system to prepare for the Cisco Unity Express installation. See "Prerequisites for Installing Cisco Unity Express Software" on page 9.

2. Follow the instructions to activate the IP link between the Cisco Unity Express module and your call platform. See "Installing Cisco Unity Express Software" on page 17.

3. Run the initialization wizard to populate the Cisco Unity Express database with system-wide parameters and an initial set of subscribers. See the Cisco Unity Express 3.2 GUI Administrator Guide.

4. Configure other components and subscribers. See the Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide, the Cisco Unity Express 3.2 GUI Administrator Guide, and the Cisco Unity Express 3.2 Interactive Voice Response CLI Administrator Guide.

Types of Cisco Unity Express Software Upgrades

Three procedures are available for upgrading Cisco Unity Express software. Your choice depends on your platform, the version you are upgrading from and whether or not you want to erase your existing configuration and voicemail data.

For a complete list of versions and the upgrade processes available for them, see the Release Notes for Cisco Unity Express 3.2.

Software Upgrade Overview

Depending on the Cisco Unity Express version you are upgrading from and your platform, different software upgrade methods are available. The following methods are supported to upgrade to Cisco Unity Express 3.2:

•Upgrade using the online installer with the software install upgrade command. For specific instructions, see "Upgrading Cisco Unity Express Using Software Install Upgrade" on page 32.

•A "clean" installation process upgrade using the online installer with the software install clean command. For specific instructions, see "Upgrading to Cisco Unity Express 3.2 Using Clean Install" on page 26.

•A "clean" installation process upgrade using the boothelper. For specific instructions, see "Reinstalling a Cisco Unity Express Image Using the Boothelper" on page 39.

Caution If you upgrade using either of the "clean" installation processes, the existing configuration files on the system are not preserved. Any voice mail, greetings, or passwords configured on the system are lost.

To preserve your configuration, you must back up the existing configuration files before performing the upgrade and restore them after the upgrade. If you do not back up your configuration files before performing the upgrade, you will have to reconfigure Cisco Unity Express.

Table 27, Cisco Unity Express Software 3.2 and 3.1 Upgrade Process Matrix, and Table 28, Cisco Unity Express Software Upgrade Process Matrix (Cisco 1861) in the Release Notes for Cisco Unity Express 3.2 indicate the upgrade processes available for the different software releases and platforms.

When planning your software upgrade, consider the following:

•If you upgrade the software using the online installer, downgrading to an earlier software version is not supported.

•When you upgrade, make sure to upgrade to the same type of license. For example, if you are running the license SCUE-LIC-50CME, make sure to upgrade to another SCUE-LIC-xxCME license. You can upgrade to a license that offers support for more personal mailboxes. To increase your mailbox license, you must purchase a new license.

•If your system is using an AIM-CUE module with 512 MB compact flash, you must upgrade to the AIM-CUE module with 1 GB compact flash before upgrading the software to Cisco Unity Express 3.2.

•Downgrading to a license with support for fewer personal mailboxes is not supported. If you want to change the system to support fewer mailboxes, and you cannot restore any previous backups on the larger system, then you must purchase a new license and perform a new installation.

Platforms and Cisco IOS Software Images

Cisco Unity Express applications use a set of commands that are similar in structure to Cisco IOS software commands. However, Cisco Unity Express commands do not affect the Cisco IOS configuration.

Cisco Unity Express hardware modules and platforms use the Cisco IOS command-line interface (CLI) commands for their operation.

See the Release Notes for Cisco Unity Express 3.2 for detailed information about the supported Cisco Unity Express software images and hardware platforms.

Uninterruptible Power Supply Recommendations

We highly recommend attaching an uninterruptible power supply (UPS) to the router that houses the Cisco Unity Express module. Any reliable UPS unit provides continuous power to maintain the operation of the router and the Cisco Unity Express module. Consider the unit's capacity and run time because power consumption differs among Cisco platforms. Ideally, a UPS includes a signaling mechanism that directs the router to shut down Cisco Unity Express properly and then powers off the router.

Cisco IOS Release 12.3(4)T supports automatic switchover to the UPS device (connected to aux 0) if the following configuration is added to the router:

Note In the following, slot is the Cisco Unity Express module's slot number.

    line aux 0
    privilege level 15
    modem Dialin
    autocommand service-module service-engine slot/0 shutdown no-confirm

Differences Between the AIM-CUE, NM-CUE, and NME-CUE Modules

Cisco Unity Express is supported on the advanced integration module (AIM-CUE), the network module and extended capacity network module (NM-CUE and NM-CUE-EC), and the enhanced network module (NME-CUE). Cisco Unity Express features work the same way on these modules with the following exceptions:

•Physical differences:

–The AIM-CUE is a 6-port module with 1 GB flash memory that stores a maximum of 50 voice mailboxes and 14 hours of voice messages.

–The NM-CUE is an 8-port module that stores a maximum of 100 voice mailboxes and 100 hours of voice messages.

–The NM-CUE-EC is a 16-port module that stores a maximum of 250 voice mailboxes and 300 hours of voice messages.

–The NME-CUE is a 24-port module that stores a maximum of 250 voice mailboxes and 300 hours of voice messages.

•A trace or log command used on the NM-CUE, NM-CUE-EC, or NME-CUE automatically saves the data to the disk. On the AIM-CUE, the trace and log data are not saved to flash memory. A Cisco Unity Express CLI command is available to save the data to the AIM-CUE flash memory.

•The AIM-CUE, NM-CUE, NM-CUE-EC, and NME-CUE support different capacities for scripts and prompts. See the Release Notes for Cisco Unity Express 3.2 for these capacities.

Software Licenses and Factory-Set Limits

Factory-set system limits are determined by the license you have purchased. Cisco Unity Express supports a maximum of 8 SIP triggers and 8 JTAPI triggers for all applications combined. This applies to NM-CUE, NM-CUE-EC, NME-CUE, and the AIM-CUE modules.

System limits and license information for NM-CUE, NM-CUE-EC, NME-CUE, and the AIM-CUE modules, and information about Interactive Voice Response (IVR) licenses are in the Release Notes for Cisco Unity Express 3.2.

This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/).

Further information about the Cisco Unity Express Software Copyrights and Licenses is provided at: http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/licenses/lic_copy.html

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

Additional References

•Documents Related to Cisco Unity Express

•MIBs

•RFCs

•Technical Assistance

Documents Related to Cisco Unity Express

See Cisco Unity Express Documentation, By Version for links to documents related to Cisco Unity Express.

MIBs

MIBs

MIBs Link

•CISCO-UNITY-EXPRESS-MIB

•CISCO-VOICE-CONNECTIVITY-MIB

•CISCO-VOICE-APPLICATIONS-OID-MIB

•CISCO-PROCESS-MIB

•SNMPv2-MIB

•IF-MIB

•IP-MIB

•SYSAPPL-MIB

To locate and download MIBs for selected platforms, Cisco IOS releases, and feature sets, use Cisco MIB Locator found at the following URL: http://www.cisco.com/go/mibs

RFCs

RFCs

Title

1869

SMTP Service Extensions

1893

Enhanced Mail System Status Codes

2045

Multipurpose Internet Mail Extensions Part One: Format of Internet Message Bodies, RFC

2421

Voice Profile for Internet Mail - Version 2

2821

Simple Mail Transfer Protocol

2833

RTP Payloads for DTMF Digits, Telephony Tones and Telephony Signals

3261

SIP: Session Initiation Protocol

3501

Internet Message Access Protocol - Version 4 rev1

2327

SDP: Session Description Protocol

3263

SIP: Session Initiation Protocol: Locating SIP Servers

3264

Offer/Answer Model With Session Description Protocol

3265

Session Initiation Protocol (SIP)-Specific Event Notification

3515

Session Initiation Protocol (SIP) Refer Method

3842

Message Summary and Message Waiting Indication Event Package for the Session Initiation Protocol (SIP)

3891

Session Initiation Protocol (SIP) "Replaces" Header

3892

Session Initiation Protocol (SIP) Referred-By Mechanism

Technical Assistance

Description

Link

The Cisco Support website provides extensive online resources, including documentation and tools for troubleshooting and resolving technical issues with Cisco products and technologies.

To receive security and technical information about your products, you can subscribe to various services, such as the Product Alert Tool (accessed from Field Notices), the Cisco Technical Services Newsletter, and Really Simple Syndication (RSS) Feeds.

Access to most tools on the Cisco Support website requires a Cisco.com user ID and password.

http://www.cisco.com/techsupport