Cisco Unity Express 3.2 Installation and Upgrade Guide
Installing Cisco Unity Express Software
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Table Of Contents

Installing Cisco Unity Express Software

Task List

Activating IP Connectivity to Cisco Unity Express Software

Prerequisites

Examples

Adding or Removing Languages

Installing Additional Languages

Prerequisites

Restrictions

Adding a Second Language on the AIM-CUE

Examples

Removing a Language

What to Do Next


Installing Cisco Unity Express Software

Last Updated: September 23, 2009

After ensuring that the prerequisites described in the "Prerequisites for Installing Cisco Unity Express Software" section on page 9 are completed, the Cisco Unity Express software is ready to be configured. This chapter describes the installation procedure and contains the following information and procedures:

•Task List

•Activating IP Connectivity to Cisco Unity Express Software

•Adding or Removing Languages

Task List

Note When you order Cisco Unity Express, Cisco Unity Express software and the purchased license are installed on the module at the factory. Spare modules also ship with the software and license installed.

The following procedures are required to configure a new installation of Cisco Unity Express:

Table 2 Task List for Configuring a New Installation of Cisco Unity Express 

Checklist
Checkoff

1. Create the Cisco Unity Express administrator username and password and specify the IP addresses for the DNS server and NTP server. This username and password is needed to log in to the initialization wizard. See the Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide and the Cisco Unity Express 3.2 GUI Administrator Guide.

2. Configure the IP addressing between the module and the router. See the "Activating IP Connectivity to Cisco Unity Express Software" section.

3. Add or remove languages. See the "Adding or Removing Languages" section.

4. Begin configuring the Cisco Unity Express software. See the Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide and the Cisco Unity Express 3.2 GUI Administrator Guide for the configuration tasks.

Note The Cisco Unity Express 3.2 GUI Administrator Guide describes the procedure for performing initial configuration tasks using the initialization wizard tool, which uses a graphical user interface (GUI). If you want to use CLI commands to perform the configuration tasks covered by the initialization wizard (for example, if you want to use a configuration script), you can skip the initialization wizard by using the web skipinitwizard command in Cisco Unity Express EXEC mode. This command turns off the initialization wizard. You cannot turn it on or restart it unless you reimage the Cisco Unity Express module.

 

Activating IP Connectivity to Cisco Unity Express Software

Before installing the Cisco Unity Express NM-CUE or AIM-CUE module, activate the Cisco Unified Communications Manager IP communication link between the system and the Cisco Unity Express application.

Prerequisites

The following information is required for activating the software:

•Slot and unit numbers of the Cisco Unity Express module on the Cisco IOS router that hosts Cisco Unity Express.

•IP address and subnet mask of the Cisco IOS router that hosts Cisco Unity Express or the unnumbered interface type and number.

•IP address of the Cisco Unity Express module. This IP address must be on the same subnet as the Cisco IOS router that hosts Cisco Unity Express.

•IP address of the default gateway of the Cisco Unity Express router. This IP address must be the same IP address as the Cisco IOS router that hosts Cisco Unity Express.

SUMMARY STEPS

1. interface service-engine slot/unit
or
interface integrated-service-engine slot/unit

2. ip address router-ip-addr subnet-mask
or
ip unnumbered type number

3. service-module ip address cue-side-ip-addr subnet-mask

4. service-module ip default-gateway gw-ip-addr

5. exit

DETAILED STEPS

 
Command or Action
Purpose

Step 1 

Choose one of the following:

 
  
interface service-engine slot/unit
Example: 
Router(config)# interface service-engine 2/0

Enters interface configuration mode on the AIM-CUE, NM-CUE, or NM-CUE-EC.

 

or

 
  
interface integrated-service-engine slot/unit
Example: 
Router(config)# interface integrated-service-engine 
2/0

Enters interface configuration mode on the NME-CUE.

Step 2 

Choose one of the following:

 
  
ip address router-ipaddr subnet-mask
Example: 
Router(config-if)# ip address 172.16.231.195 
255.255.0.0

or 

Router(config-if)# ip unnumbered type number
Example: 
Router(config-if)# ip unnumbered FastEthernet 0/0

Specifies the IP address and subnet mask of the Cisco IOS router hosting Cisco Unity Express.







Specifies the interface type and number for the Cisco IOS router hosting Cisco Unity Express.

Step 3  

service-module ip address cue-side-ipaddr 
subnet-mask
Example: 
Router(config)# service-module ip address 
172.16.231.190 255.255.0.0

Specifies the IP address of the Cisco Unity Express module interface. This IP address must be on the same subnet as the Cisco IOS router that hosts Cisco Unity Express.

Step 4  

service-module ip default-gateway gw-ipaddr
Example: 
Router(config)# service-module ip default-gateway 
172.16.231.195

Specifies the IP address of the Cisco IOS router that hosts Cisco Unity Express.

Step 5  

exit
Example:

Router(config-if)# exit

Exits interface configuration mode.

Examples

The following example illustrates the IP connectivity activation procedure: 

Router(config)# interface Service-Engine 1/0

Router(config-if)# ip address 10.0.0.9 255.0.0.0

Router(config-if)# service-module ip address 10.0.0.10 255.0.0.0

Router(config-if)# service-module ip default-gateway 10.0.100.10

Router(config-if)# exit

Adding or Removing Languages

Installing additional languages or removing languages must be done in online mode only. You cannot add or remove languages using the boothelper except when you perform a complete installation of the Cisco Unity Express software. For instructions on doing this, see "Installing Cisco Unity Express Software".

Installing Additional Languages

Prerequisites

The following information is required for installing languages:

•URL of the FTP server.

Restrictions

•You are limited to 2 concurrent languages with an AIM-CUE module license

•To install a second language on the AIM-CUE, you might need to perform some additional steps. See the "Adding a Second Language on the AIM-CUE" section.

•You are limited to 5 concurrent languages with an NM-CUE, NM-CUE-EC, or NME-CUE module license

Note See the "Upgrading or Downgrading the Cisco Unity Express License in the Same Version" section on page 49.

SUMMARY STEPS

1. config t

2. software download server url ftp://server-ip-address[/dir] [username username password password]

3. exit

4. software install add cue-vm-lang-langpack.plat.ver.pkg (language package file)

The key to the placeholders in the above-mentioned filename is in Table 3.

Table 3 Download File Variable Key 

Placeholder
Explanation

plat

Platform for which the image is built. Examples are nm-aim, nme, and so on.

ver

Package version. Examples are 2.3.1, 3.0.1, 3.1.1, and so on.

lang

Language code. Examples are en_US, fr_FR, it_IT, and so on.


DETAILED STEPS

Step 1 Use config t to enter configuration mode.

Step 2 Enter software download server url ftp://server-ip-address[/dir][username username password password] where

–server-ip-address is the URL of the FTP server

–username is the name of the valid user on the FTP server

–password is the username's password to allow access to the FTP server

Step 3 Enter exit to exit configuration mode.

Step 4 Enter software install add cue-vm-lang-langpack.plat.ver.pkg.

Adding a Second Language on the AIM-CUE

To install a second language on the AIM-CUE, you might need to perform additional steps. You must reduce the voice-mail capacity to 480 minutes before you can install the second language. Perform the following steps.

SUMMARY STEPS

1. show voicemail limits

2. config t

3. voicemail capacity time 480

DETAILED STEPS

Step 1 In EXEC mode, enter the show voicemail limits command to display the voice-mail system capacity configured on the AIM-CUE.

If the system capacity on the AIM-CUE is configured to 480 minutes, then no further action is needed. If the system capacity is configured to 840 minutes, then proceed to the next step.

Step 2 Type config t to enter configuration mode.

Step 3 Enter the voicemail capacity time 480 command to reduce the voice-mail system capacity to 480 minutes, which will free up enough space to install the second language.

After completing this step, you can install the second language on the AIM-CUE.

Examples

The following example illustrates choosing additional languages. 

Language add-ons found on the system (1):

Installed SKU Name (version) 
------------------------------------------------------------------ 
* ENU CUE Voicemail US English (3.2.1.0) 

Maximum 5 language add-ons allowed for this platform. 
You may install 4 more language(s) from the following list: 

Language Installation Menu: 

# Selected SKU Language Name (version) 
---------------------------------------------------------------------- 
1 PTB CUE Voicemail Brazilian Portuguese (3.2.1.0) 
2 RUS CUE Voicemail Russian (3.2.1.0) 
3 DEU CUE Voicemail German (3.2.1.0) 
4 NLD CUE Voicemail Dutch (3.2.1.0) 
5 FRC CUE Voicemail Canadian French (3.2.1.0) 
6 KOR CUE Voicemail Korean (3.2.1.0) 
7 CHS CUE Voicemail Mandarin Chinese (3.2.1.0) 
8 ESO CUE Voicemail Latin American Spanish (3.2.1.0) 
9 ITA CUE Voicemail Italian (3.2.1.0) 
10 ESM CUE Voicemail Mexican Spanish (3.2.1.0) 
11 ESP CUE Voicemail European Spanish (3.2.1.0) 
12 TUR CUE Voicemail Turkish (3.2.1.0) 
13 ENG CUE Voicemail UK English (3.2.1.0) 
14 ARA CUE Voicemail Arabic (3.2.1.0) 
15 SVE CUE Voicemail Swedish (3.2.1.0) 
16 FRA CUE Voicemail European French (3.2.1.0) 
17 DAN CUE Voicemail Danish (3.2.1.0) 
18 JPN CUE Voicemail Japanese (3.2.1.0) 
---------------------------------------------------------------------- 

Available commands are: 
# - enter the number for the language to select one 
r # - remove the language for given # 
i # - more information about the language for given # 
x - Done with language selection 

Enter Command:3 

Language Installation Menu: 

# Selected SKU Language Name (version) 
---------------------------------------------------------------------- 
1 PTB CUE Voicemail Brazilian Portuguese (3.2.1.0) 
2 RUS CUE Voicemail Russian (3.2.1.0) 
3 * DEU CUE Voicemail German (3.2.1.0) 
4 NLD CUE Voicemail Dutch (3.2.1.0) 
5 FRC CUE Voicemail Canadian French (3.2.1.0) 
6 KOR CUE Voicemail Korean (3.2.1.0) 
7 CHS CUE Voicemail Mandarin Chinese (3.2.1.0) 
8 ESO CUE Voicemail Latin American Spanish (3.2.1.0) 
9 ITA CUE Voicemail Italian (3.2.1.0) 
10 ESM CUE Voicemail Mexican Spanish (3.2.1.0) 
11 ESP CUE Voicemail European Spanish (3.2.1.0) 
12 TUR CUE Voicemail Turkish (3.2.1.0) 
13 ENG CUE Voicemail UK English (3.2.1.0) 
14 ARA CUE Voicemail Arabic (3.2.1.0) 
15 SVE CUE Voicemail Swedish (3.2.1.0) 
16 FRA CUE Voicemail European French (3.2.1.0) 
17 DAN CUE Voicemail Danish (3.2.1.0) 
18 JPN CUE Voicemail Japanese (3.2.1.0) 
---------------------------------------------------------------------- 

Available commands are: 
# - enter the number for the language to select one 
r # - remove the language for given # 
i # - more information about the language for given # 
x - Done with language selection 

Enter Command:X ui_install scripts executed successfully. 

Starting payload download

Removing a Language

To remove languages, enter the software uninstall command in EXEC mode as shown in the following example. 


se-10-50-40-125> software uninstall ?

  <cr>         

  uid-list     List of UIDs of Subsystems to be uninstalled

se-10-50-40-125> software uninstall 


Add-On Uninstallation Menu: 

# Selected Add-On SSID Add-On Name (version) 
--------------------------------------------------------------------------------------- 
1 3f968fd0-6598-48e2-be1c-4af6c2e02e02 CUE Voicemail German (3.2.1.0) 
2 27e5e2ab-1622-4c02-8a0a-cfad0d932148 CUE Voicemail US English (3.2.1.0) 
--------------------------------------------------------------------------------------- 

Available commands are: 
r # - remove Add On for given # 
i # - more information about Add On for given # 
c # - clear Add On selection for given # 
x - Done with Add On selection 

Enter Command:r 1 

Add-On Uninstallation Menu: 

# Selected Add-On SSID Add-On Name (version) 
--------------------------------------------------------------------------------------- 
1 * 3f968fd0-6598-48e2-be1c-4af6c2e02e02 CUE Voicemail German (3.2.1.0) 
2 27e5e2ab-1622-4c02-8a0a-cfad0d932148 CUE Voicemail US English (3.2.1.0) 
--------------------------------------------------------------------------------------- 

Available commands are: 
r # - remove Add On for given # 
i # - more information about Add On for given # 
c # - clear Add On selection for given # 
x - Done with Add On selection 

Enter Command:x 
Are you sure? [y/n]: y 
There are add-on subsystems on uninstall list. 
Running Script Processor for ui_uninstall 
ui_uninstall scripts executed successfully. 
Generating the add-on-uninstall work order :  
Validating installed manifests ............. 
.complete. 
::/:sw/installed/manifest/de_DE_lang_manifest.sig:remove 
::/:/usr/wfavvid/Prompts/system/de_DE:remove 
::/:/usr/wfavvid/Prompts/user/de_DE:remove 
::/:/usr/wfavvid/Grammars/system/de:remove 
::/:/usr/wfavvid/Grammars/system/de_DE:remove 
::/:/usr/wfavvid/i18n/com/cisco/prompt/impl/PromptGenerators_de_DE.properties:remove 
::/:/usr/wfavvid/i18n/com/cisco/grammar/impl/DigitRecognitionStrings_de_DE. 
properties:remove 
::/:/usr/tomcat/webapps/voicemail/prompts/DEU:remove 
Starting to uninstall:

What to Do Next

After configuring connectivity to the Cisco Unity Express module or changing languages, run the initialization wizard to begin configuring the Cisco Unity Express database. See the Cisco Unity Express  3.2 GUI Administrator Guide.

Note To use CLI commands to perform the configuration tasks covered by the initialization wizard (for example, to use a configuration script), you can skip the initialization wizard by using the web skipinitwizard command in Cisco Unity Express EXEC mode. This command turns off the initialization wizard. You cannot turn it on or restart it unless you reimage the Cisco Unity Express module.