-
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
-
List of Features
-
Overview of Cisco Unity Express Voice Mail and Auto Attendant
-
Entering and Exiting the Command Environment
-
Configuration Tasks
-
Configuring System Components
-
Configuring Users and Groups
-
Configuring Voicemail
-
Configuring Authentication, Authorization, and Accounting
-
Configuring the Administration via Telephone Application
-
Configuring Auto Attendants
-
Configuring Message Notification
-
Configuring VoiceView Express
-
Configuring Distribution Lists
-
Networking Cisco Unity Express
-
Configuring Security
-
Backing Up and Restoring Data
-
Configuring Language Support
-
Configuring Advanced Voice Mail
-
Advanced Configuration
-
Monitoring the System
-
Configuring SNMP Monitoring
-
Registering Cisco Unity Express Endpoints to Cisco Unified Messaging Gateway 1.0
-
Troubleshooting
-
Configuring Your Cisco IOS Gateway for T.37 On-Ramp and Off-Ramp Fax Support
-
Index
-
Table Of Contents
A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V - W - Z
Index
A
active calls
restore 295
addressing remote messages 260
administration
CLI 34
GU and CLI 41
GUI 34
Administration via Telephone 143
Administration via Telephone system
configuring 197
AIM module
usage 393
wear 393
applications
deleting 89
atrace.log file 424
attended transfer mode 54
auto attendant
AvT 205
configuring 199
deleting a greeting 79, 206, 208
maximum retries 202
maximum sessions 202
operator extension 202
recording a greeting 79, 201, 205, 207
uploading greeting file 78, 80, 205, 207
recording a greeting 205
B
backup
command 290
FTP server 289
numbering scheme 292
offline mode 289
parameters 290
revision number 289
backup category command 292
backup history report 420
backup schedule command 307
blind addressing 260
blind bye-also transfer mode 54
blind refer transfer mode 54
broadcast expiration time parameter 162
broadcast message MWI status parameter 162
broadcast message recording time, configuring 162
bulk provisioning 32
bye-also transfer mode 54
C
call
displaying by application 381
displaying by route 383
implementation ID 386
caller-flow caller-input command 160
caller ID information parameter 162
caller recording prompt parameter 162
capacity
configuring 161
ccn application command 63, 86, 147, 202
ccn call terminate command 386
ccn copy url command 78, 80, 205, 207
ccn delete command 79, 81, 206, 208
ccn rename prompt command 81, 206
ccn reporting historical command 116
ccn subsystem sip command 52
Cisco Unity Express prompt 358
clock timezone command 365
command 164
backup 290
backup category 292
backup schedule 307
caller-flow caller-input 160
ccn application 63, 86, 147, 202
ccn call terminate 386
ccn reporting historical 116
ccn subsystem sip 52
clock timezone 365
continue 292
copy ftp 298
copy running-config 135, 140, 299
copy startup-config 297
copy tftp 299
database local 116
default 86
enable 267
end-date 308
expiration 150
gateway address 52
gateway port 52
groupname
config mode 140
EXEC mode 140
hostname 357
ip domain-name 359
ip name-server 359
mailbox size 150
maxsessions 86, 94, 96, 147, 202
message size 150
mwi refresh 157
network location cache refresh id 418
no ccn application 89
no ccn trigger 89
parameters
voicemail 147
pinless login 156
reload 295
repeat daily 307
repeat every 307
repeat monthly 307
repeat weekly 307
repeat yearly 307
repoeat once 307
restore id 295
script 86
service-module 40
session 40
show backup 290
show backup schedule detail job 308
show backup schedules 308
show ccn application 86, 89, 147, 202
show ccn call application 381
show ccn call route 383
show ccn subsystem sip 53
show clock detail 365
show group detail groupname 140
show groups 140
show hosts 357
show interface ide 0 393
show ip route 359
show logs 424
show ntp configuration 360, 362
show schedule detail job 308
show user detail username 135
show users 135
show voicemail 150
show voicemail conversation caller caller-flow restriction-table 160
show voicemail detail mailbox 160
telnet 40
troubleshooting
log 424
show 424
trace 424
username
config mode 135
EXEC mode 135
voice mailbox unlock 157
voicemail callerid 164
voicemail capacity time 164
voicemail conversation caller caller-flow restriction table 160
voicemail conversation caller recording-prompt 164
voicemail default 164
voicemail default biz-schedule 83
voicemail mailbox copy owner 83
voicemail mailbox delete owner 83
voicemail mailbox owner 150
voicemail mailbox-selection 164
voicemail message expiry 164
voicemail operator telephone 164
voicemail recording time 164
command environment 39
commands
show schedules 308
configuration 422
caller recording prompt 162
running 299
startup 297
TFTP 299
configuration mode
backup commands 289
definition 39
configurations, copying 297
configuring
Administration via Telephone 197
auto attendant 199
broadcast message MWI status 162
broadcast message recording time 162
capacity 161
DNS server 359
expiration time 162
host name 357
language 162
mailbox selection 162
mailbox size 162
message length 162
multiple triggers 99
MWI lights 62
NTP server 360
operator extension 162
recording time 162
time zone 365
voice mail 146
console display, system messages 393
continue command 292
copy ftp command 298
copying configurations 297
copying log files, troubleshooting 422
copy running-config command 135, 140, 299
copy startup-config command 297
copy tftp command 299
D
database local command 116
databases, synchronizing 134
daylight savings time 421
default command 86
default values
system-wide 161
delete a network location 263
deleting applications 89
deleting messages 149
deleting triggers 89
description command 86, 116, 150, 202
differences
disable vCard information 279
distribution lists
everyone 248
recursive 248
DNS server
configuring 359
resolving host name to IP address 360
E
enable command 267
enabling
reporting historical database 116
enabling spoken name support 411
end-date command 308
everyone distribution list 248
EXEC mode, definition 39
expiration command 150
expiration time, configuring 162
expired messages 149
expiry, message 161
expiry timer 149
extension for message storage 166
extension group 139
external syslog server 393
F
file
atrace.log 424
file size
messages.log 424
Flash memory
log and trace 424
flash memory module wear 393
FTP configuration 298
FTP server 32
backup and restore 289
G
gateway address command 52
gateway port command 52
GDM 149
general delivery mailboxes 149
GMS
telephone numbers 197
greetings
group
definition 139
mailbox 139
owner 139
groupname command
config mode 140
EXEC mode 140
groups
extension 139
H
host name 52
hostname command 357
host name configuration 357
I
IMAP
mandatory message expiry 319
implementation ID 386
initialization wizard 41
IP
addressing 421
default-gateway 421
unnumbered 421
ip domain-name command 359
ip name-server command 359
IP network access 32
L
language
configuring 162
last redirected number 162
last-redirect parameter 166
license SKUs 31
Linux software 31
lists
everyone 248
recursive 248
location spoken name, uploading and downloading 269, 275
log files
system 32
login pinless command 156
loop, voice mail 162
lost data, troubleshooting 422
LRD 162
LRU
maximum capacity 280
M
mailbox
mask 163
selection 166
selection, configuring 162
size, configuring 162
zerooutnumber 150
mailboxes 149
expiration time 150
general delivery 149
group 139
limitations 149
message size 150
number supported 134
personal 149
storage size 149
telephones supported 149
types 149
unlocking 157
mailbox size command 150
ManagePrompts privilege 143, 183
ManagePublicList privilege 143, 184
mandatory message expiry 161
IMAP messages 319
mask, mailbox 163
maximum
sessions
maximum retries
auto attendant 202
maximum sessions
auto attendant 202
maximum users
voice mail 146
maxsessions command 86, 94, 96, 147, 202
members of a group
definition 139
message
tutorial 150
message, mandatory expiry 161
message length
configuring 162
message recording time, configuring 162
messages
expired 149
messages.log, file size 424
message size command 150
message storage extension 166
mode
offline 292
modes, EXEC and configuration 39
MWI lights
configuring 62
off extension 63
on extension 63
refreshing 157
troubleshooting 423
mwi refresh command 157
MWI status, broadcast message 162
N
NDR 260
networked configurations 259
network location
delete 263
network location cache refresh id command 418
network module
spare 31
network module card
processor 31
software 31
no ccn application command 89
no ccn trigger command 89
Non Deliver Record 260
NTP server
configuring 360
removing 362
numbering scheme, backup files 292
O
OCN 162
backup commands 289
OIR
troubleshooting 422
operator extension
auto attendant 202
configuring 162
original called number 162
original-called parameter 166
owner of a group 139
P
parameter
broadcast expiration time 162
caller ID 162
caller recording prompt 162
parameters
backup 290
capacity 161
expiration time 162
language 162
last-redirect 166
mailbox selection 162
mailbox size 162
message length 162
operator extension 162
original-called 166
recording time 162
system-wide
configuring 161
parameters command
voicemail 147
passwords
characters allowed 134, 136, 138
personal mailboxes 149
pinging internal address 421
port, implementation ID 386
privilege
prompt
record your message 162
prompt, formation 358
provisioning
bulk 32
proxy server 52
R
rebooting network module 420, 421
recording
AvT 205
recording a greeting 201
recording prompt parameter 162
recording time, configuring 162
record your message prompt 162
recursive distribution list 248
refreshing MWI lights 157
reload command 295
removing an NTP server 362
repeat daily command 307
repeat every command 307
repeat monthly command 307
repeat once command 307
repeat weekly command 307
repeat yearly command 307
reporting historical database enable 116
reports
backup 420
call history 420
CPU usage 420
mailbox 420
mailbox size 420
memory 420
message status 420
restore 420
system 32
system hardware 420
resolving host name to IP address 360
restore
active calls 295
FTP server 289
procedure 295
restore history report 420
restore id command 295
restrictions
S
saving data, troubleshooting 422
script
file size 77
script command 86
script file size 207
semi-attended transfer mode 54
server
syslog 393
service-module command 40
session command 40
setting daylight savings time 421
severity level, system messages 392
show backup command 290
show backup history command 292, 295
show backup schedule detail job command 308
show backup schedules command 308
show backup server command 292, 295
show ccn application command 86, 89, 147, 202
show ccn call application command 381
show ccn call route command 383
show ccn subsystem sip command 53
show ccn trigger command 89, 94, 96
show clock detail command 365
show group detail groupname command 140
show groups command 140
show hosts command 357
show interface ide 0 command 393
show ip route command 359
show logs command 424
show ntp configuration command 360, 362
show ntp status command 360, 362
show schedule detail job command 308
show schedules command 308
show user detail username command 135
show users command 135
show voicemail command 150
show voicemail conversation caller caller-flow restriction-table 160
show voicemail detail mailbox command 160
SIP proxy server 52
hostname 52
ports 52
spare network modules 31
speed of internal line 422
spoken name
distribution list 248
LRU cache 280
recording 270
vCard 278
spoken name support
enabling 411
standards 36
Startup configuration 297
storage extension 166
synchronizing databases 134
syslog server 393
system access using IP network 32
system log files 32
system messages
console display 393
severity 392
system-wide
default values 161
system-wide parameters
configuring 161
T
TCP port 52
telephone number
auto attendant 202
telephone numbers
auto attendant 201
GMS 197
voice mail 146
telephones supported for voice mail 149
telnet command 40
Telnet session 40
terminating a call 386
terminating VoiceView session 243, 246
TFTP configuration 299
time zone
configuring 365
toll fraud prevention 349
transfer mode
attended 54
blind bye-also 54
blind refer 54
semi-attended 54
trigger
triggers
configuring multiple 99
deleting 89
troubleshooting
access to GUI 420
copying log files 422
IP, default-gateway 421
IP address 421
IP unnumbered 421
log files 420
lost data 422
MWI lights 423
OIR 422
opening a session 421
pinging internal address 421
rebooting network module 420, 421
saving data 422
speed of terminal line 422
unknown caller 423
user password 420
user PIN 420
users and groups 420
voice mail 423
TUI
recording a greeting 205
tutorial command 150
U
UDP port 52
unknown caller
troubleshooting 423
unlocking a mailbox 157
usage
flash memory 393
user IDs
characters allowed 134, 136, 138
username command
config mode 135
EXEC mode 135
user password, troubleshooting 420
user PIN, troubleshooting 420
users
adding 134
modifying 134
number supported 134
V
vCard
disable 279
spoken name 278
ViewPrivateList privilege 143, 184
voice mail
configuring 146
conflicting extensions 162
maximum users 146
telephone numbers 146
telephones supported 149
troubleshooting 423
voice mailbox owner command 158, 160
voice mailbox unlock command 157
voicemail callerid command 164
voicemail capacity time command 164
voicemail conversation caller caller-flow restriction table 160
voicemail conversation caller recording-prompt 164
voicemail default biz-schedule command 83
voicemail default command 164
voice mail loop 162
voicemail mailbox copy owner command 83
voicemail mailbox delete owner command 83
voicemail mailbox mask 163
voicemail mailbox owner command 150
voicemail mailbox-selection command 164
voicemail message expiry command 164
voicemail operator telephone command 164
voicemail recording time command 164
Voice Profile for Internet Mail protocol 259
VoiceView
terminating a session 243, 246
VPIM 259
W
wear
flash memory 393
Z
zerooutnumber command 150