Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions - Configuring the Administration via Telephone Application [Cisco Unity Express]

Table Of Contents

Configuring the Administration via Telephone Application

Configuring Triggers

Configuring the Administration via Telephone Application

Last Updated: June 21, 2007

The Administration via Telephone (AvT) application is a telephony-based interface that allows Cisco Unity Express that offers the following capabilities:

•Administrators can record new audio prompts or delete existing custom audio prompts without using a PC or sound-editing software, such as with the telephone user interface (TUI). These prompts can then be used in various Cisco Unity Express application scripts, such as the Welcome prompt in the default auto-attendant. The Emergency Alternate Greeting (EAG) is an option within the AvT that allows subscribers to record, modify, and enable or disable a special greeting to be played before the regular greeting, notifying callers of some temporary event or message.

•Administrators can rerecord existing prompts.

•Administrators can send broadcast messages. Subscribers who have the broadcast privilege can access a limited set of AvT capabilities.

•Administrators can record spoken names for remote locations and remote subscribers.

The Cisco Unity Express module installation automatically configures the AvT application.

Only users with administrative (superuser) privileges or prompt management (ManagePrompt) privileges have access to the AvT. (See "Adding and Modifying a Group" on page 139 for information about assigning privileges.) When a caller dials the AvT number, the AvT authenticates the caller by requesting the caller's extension and PIN. The AvT disconnects the caller if the caller does not have administrative authority.

To configure the AvT access telephone number, see "Configuring SIP Triggers for the Applications" on page 93 or "Configuring JTAPI Triggers for the Applications (Cisco Unified Communications Manager Only)" on page 96.

Configuring Triggers

After you configure the AvT application, you must configure the system must to start the AvT application when a specific signal, or trigger, is invoked. The trigger is a telephone number and can be configure for either the SIP or JTAPI subsystems. When a caller dials a specified telephone number, the SIP or JTAPI subsystem starts the AvT application. To configure SIP and JTAPI triggers for the AvT application, see "Managing Triggers" on page 92.

Cisco Unity Express supports a maximum of 8 SIP triggers for all applications combined. This applies to the ISM-SRE-300-K9, NM-CUE-EC, NM-CUE, and the AIM-CUE/AIM2-CUE. See "Advanced Configuration" on page 357 for procedures to configure multiple triggers for an application.

This configuration is required for Cisco Unified CME and Cisco Unified Communications Manager (SRST mode).

	Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions
	Configuring the Administration via Telephone Application
Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions List of Features Overview of Cisco Unity Express Voice Mail and Auto Attendant Entering and Exiting the Command Environment Configuration Tasks Configuring System Components Configuring Users and Groups Configuring Voicemail Configuring Authentication, Authorization, and Accounting Configuring the Administration via Telephone Application Configuring Auto Attendants Configuring Message Notification Configuring VoiceView Express Configuring Distribution Lists Networking Cisco Unity Express Configuring Security Backing Up and Restoring Data Configuring Language Support Configuring Advanced Voice Mail Advanced Configuration Monitoring the System Configuring SNMP Monitoring Registering Cisco Unity Express Endpoints to Cisco Unified Messaging Gateway 1.0 Troubleshooting Configuring Your Cisco IOS Gateway for T.37 On-Ramp and Off-Ramp Fax Support Index	Download this chapter Configuring the Administration via Telephone Application Download the complete book Book-length PDF (PDF - 4 MB) Table Of Contents Configuring the Administration via Telephone Application Configuring Triggers Configuring the Administration via Telephone Application Last Updated: June 21, 2007 The Administration via Telephone (AvT) application is a telephony-based interface that allows Cisco Unity Express that offers the following capabilities: •Administrators can record new audio prompts or delete existing custom audio prompts without using a PC or sound-editing software, such as with the telephone user interface (TUI). These prompts can then be used in various Cisco Unity Express application scripts, such as the Welcome prompt in the default auto-attendant. The Emergency Alternate Greeting (EAG) is an option within the AvT that allows subscribers to record, modify, and enable or disable a special greeting to be played before the regular greeting, notifying callers of some temporary event or message. •Administrators can rerecord existing prompts. •Administrators can send broadcast messages. Subscribers who have the broadcast privilege can access a limited set of AvT capabilities. •Administrators can record spoken names for remote locations and remote subscribers. The Cisco Unity Express module installation automatically configures the AvT application. Only users with administrative (superuser) privileges or prompt management (ManagePrompt) privileges have access to the AvT. (See "Adding and Modifying a Group" on page 139 for information about assigning privileges.) When a caller dials the AvT number, the AvT authenticates the caller by requesting the caller's extension and PIN. The AvT disconnects the caller if the caller does not have administrative authority. To configure the AvT access telephone number, see "Configuring SIP Triggers for the Applications" on page 93 or "Configuring JTAPI Triggers for the Applications (Cisco Unified Communications Manager Only)" on page 96. Configuring Triggers After you configure the AvT application, you must configure the system must to start the AvT application when a specific signal, or trigger, is invoked. The trigger is a telephone number and can be configure for either the SIP or JTAPI subsystems. When a caller dials a specified telephone number, the SIP or JTAPI subsystem starts the AvT application. To configure SIP and JTAPI triggers for the AvT application, see "Managing Triggers" on page 92. Cisco Unity Express supports a maximum of 8 SIP triggers for all applications combined. This applies to the ISM-SRE-300-K9, NM-CUE-EC, NM-CUE, and the AIM-CUE/AIM2-CUE. See "Advanced Configuration" on page 357 for procedures to configure multiple triggers for an application. This configuration is required for Cisco Unified CME and Cisco Unified Communications Manager (SRST mode).
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