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Release Notes for Cisco Unity Express 3.1

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Table Of Contents

Release Notes for Cisco Unity Express 3.1

Contents

System Requirements

Hardware Supported for Cisco Unity Express 3.1

Languages Supported for Cisco Unity Express 3.1

Files Included in Cisco Unity Express 3.1

Files for the NME-CUE

Files for the NM-CUE-EC, NM-CUE, and AIM-CUE

Cisco Unity Express Software Licenses and Factory-Set Limits

NME-CUE Software Licenses and System Limits

NM-CUE-EC Software Licenses and System Limits

NM-CUE Software Licenses and System Limits

1-GB AIM-CUE Software Licenses and System Limits

Software Upgrade Overview

Software Compatibility

Determining the Software Version and License

New Features and Enhancements

New Features and Enhancements in Cisco Unity Express 3.1.2

Support for Cisco Unified Communications Manager 4.3(1)

New Features and Enhancements in Cisco Unity Express 3.1.1

New language support:

Support for Automatic Registration with Cisco Unified Messaging Gateway 1.0

Support for Cisco Unified Communications Manager 6.1

Storing of Historical Reporting on Remote Sites

New Voice Mail Subscriber Feature

New CLI Commands

New CLI Commands in Cisco Unity Express 3.1.2

New CLI Commands in Cisco Unity Express 3.1.1

Caveats

Open Caveats—Cisco Unity Express Version 3.1.2

Resolved Caveats—Cisco Unity Express Version 3.1.2

Open Caveats—Cisco Unity Express Version 3.1.1

Resolved Caveats—Cisco Unity Express Version 3.1.1

Additional References

Obtaining Documentation, Obtaining Support, and Security Guidelines


Release Notes for Cisco Unity Express 3.1

March 11, 2008

Cisco Unity Express 3.1.2

Text Part Number OL-14540-02

These release notes support Cisco Unity Express 3.1 up to and including Cisco Unity Express 3.1.2. These release notes are updated as needed.

We recommend that you read the field notices for this release to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.

Table 1 describes the history of this Cisco Unity Express version.

Table 1 Cisco Unity Express 3.1 History

Cisco Unity Express Version
Released

3.1.1

November 5, 2007

3.1.2

March 11, 2008


Note The user documentation for Cisco Unity Express refers to this version as 3.1. The 3.1.2 version is the second released version for Cisco Unity Express 3.1.

Contents

These release notes contain the following sections:

•System Requirements

•New Features and Enhancements

•Caveats

•Additional References

•Obtaining Documentation, Obtaining Support, and Security Guidelines

System Requirements

Hardware and software requirements for Cisco Unity Express 3.1 are in the following sections:

•Hardware Supported for Cisco Unity Express 3.1

•Languages Supported for Cisco Unity Express 3.1

•Files Included in Cisco Unity Express 3.1

•Cisco Unity Express Software Licenses and Factory-Set Limits

–NME-CUE Software Licenses and System Limits

–NM-CUE-EC Software Licenses and System Limits

–NM-CUE Software Licenses and System Limits

–1-GB AIM-CUE Software Licenses and System Limits

•Software Upgrade Overview

•Software Compatibility

•Determining the Software Version and License

Hardware Supported for Cisco Unity Express 3.1

Table 2 lists supported platforms and the minimum Cisco IOS release required to support Cisco Unity Express 3.1 on the NME-CUE, NM-CUE-EC, NM-CUE, and AIM-CUE.

Table 2 Supported Platforms in Cisco Unity Express 3.1 and Minimum Cisco IOS Release Required 

Cisco Platform
Cisco Unity Express Enhanced Network Module (NME-CUE)
Cisco Unity Express Network Module Extended Capacity (NM-CUE-EC)
Cisco Unity Express Network Module (NM-CUE)
Cisco Unity Express AIM-CUE 1

Cisco 2801

—

—

—

12.3(8)T4

Cisco 2811
Cisco 2821
Cisco 2851

12.4(9)T

12.3(11)T5, 12.3(14)T1, 12.4(1)

12.3(8)T4

12.3(8)T4

Cisco 3825
Cisco 3845

12.4(9)T

12.3(11)T5, 12.3(14)T1, 12.4(1)

12.3(11)T

12.3(11)T

1 Only the 1 GB AIM module is supported in version 3.1.


Languages Supported for Cisco Unity Express 3.1

Cisco Unity Express 3.1 supports different languages for the telephony user interface and the VoiceView Express user interface. The GUI pages, CLI commands, and the interface are only available in English.

Multiple languages can be installed on the system at one time. You can install up to five languages at one time on the NME-CUE, NM-CUE-EC, and the NM-CUE. You can install up to two languages on the 1-GB AIM-CUE.

Cisco Unity Express 3.1.1 supports the following languages:

•Chinese (Mandarin)

•Danish

•Dutch

•English (United Kingdom)

•English (United States)

•French (Canada)

•French (Europe)

•German

•Italian

•Japanese

•Korean

•Portuguese (Brazil)

•Spanish (Europe)

•Spanish (Latin America)

•Spanish (Mexico)

•Swedish

Caution Chinese, Japanese and Korean were not supported in Cisco Unity Express 3.0. If you are upgrading from Cisco Unity Express 2.3.x and these languages are installed, then you must upgrade directly to Cisco Unity Express 3.1.1.

Files Included in Cisco Unity Express 3.1

This section lists the files available in Cisco Unity Express 3.1. See the following sections:

•Files for the NME-CUE

•Files for the NM-CUE-EC, NM-CUE, and AIM-CUE

Files for the NME-CUE

Table 3 lists the files available in Cisco Unity Express 3.1 for the NME-CUE.

Table 3 NME-CUE Files Included in Cisco Unity Express 3.1 

Filename
Description

cue-vm-k9.nme.3.1.x.pkg1

The main software package file

cue-installer.nme.3.1.x

Helper installer

cue-vm-installer-k9.nme.3.1.x.prt1

Installer payload file

cue-vm-full-k9.nme.3.1.x.prt1

VoiceMail application

CUEEditor3.1.x.exe

Installer for the Script Editor

CUCEHistoricalReportsInstall-3.1.x.exe

Installer for the Cisco Unified Communications Express Historical Reporting Client

cue-ivr-jsp.3.1.x.tar

Installer for the Java Server pages, Servlet, and VoiceXML web application development kit for Cisco Unity Express applications using the Interactive Voice Response feature

Language Packages

cue-vm-langpack.nme.3.1.x.pkg1

Language package file

cue-vm-en_US-langpack.nme.3.1.x.prt1

English (US) language package

cue-vm-zh_CN-langpack.nme.3.1.x.prt1

Chinese language package

cue-vm-da_DK-langpack.nme.3.1.x.prt1

Danish language package

cue-vm-nl_NL-langpack.nm+aim.3.1.x.prt1

Dutch language package

cue-vm-en_GB-langpack.nme.3.1.x.prt1

British English (UK) language package

cue-vm-fr_FR-langpack.nme.3.1.x.prt1

French (European) language package

cue-vm-fr_CA-upg-langpack.nme.3.1.x

French (Canada) language package

cue-vm-de_DE-langpack.nme.3.1.x.prt1

German (European) language package

cue-vm-it_IT-langpack.nme.3.1.x.prt1

Italian language package

cue-vm-ja_JP-langpack.nme.3.1.x.prt1

Japanese language package

cue-vm-ko_KR-langpack.nme.3.1.x.prt1

Korean language package

cue-vm-pt_BR-langpack.nme.3.1.x.prt1

Portuguese (Brazilian) language package

cue-vm-es_ES-langpack.nme.3.1.x.prt1

Spanish (European) language package

cue-vm-es_CO-langpack.nme.3.1.x.prt1

Spanish (Latin American) language package

cue-vm-es_MX-langpack.nme.3.1.xprt1

Spanish (Mexico) language package

cue-vm-sv_SE-langpack.nme.3.1.x.prt1

Swedish language package

License Packages for Cisco Unified Communications Manager

cue-vm-license_12mbx_ccm_3.1.x.pkg

License for 12 mailboxes

cue-vm-license_25mbx_ccm_3.1.x.pkg

License for 25 mailboxes

cue-vm-license_50mbx_ccm_3.1.x.pkg

License for 50 mailboxes

cue-vm-license_100mbx_ccm_3.1.x.pkg

License for 100 mailboxes

cue-vm-license_150mbx_ccm_3.1.x.pkg

License for 150 mailboxes

cue-vm-license_200mbx_ccm_3.1.x.pkg

License for 200 mailboxes

cue-vm-license_250mbx_ccm_3.1.x.pkg

License for 250 mailboxes

License Packages for Cisco Unified Communications Manager Express

cue-vm-license_12mbx_cme_3.1.x.pkg

License for 12 mailboxes

cue-vm-license_25mbx_cme_3.1.x.pkg

License for 25 mailboxes

cue-vm-license_50mbx_cme_3.1.x.pkg

License for 50 mailboxes

cue-vm-license_100mbx_cme_3.1.x.pkg

License for 100 mailboxes

cue-vm-license_150mbx_cme_3.1.x.pkg

License for 150 mailboxes

cue-vm-license_200mbx_cme_3.1.x.pkg

License for 200 mailboxes

cue-vm-license_250mbx_cme_3.1.x.pkg

License for 250 mailboxes

Optional Add-on License Packages for Interactive Voice Response (IVR) Support

cue-vm-license_2port_ivr_3.1.x.pkg

License for 2 IVR sessions

cue-vm-license_4port_ivr_3.1.x.pkg

License for 4 IVR sessions

cue-vm-license_8port_ivr_3.1.x.pkg

License for 8 IVR sessions

cue-vm-license_16port_ivr_3.1.x.pkg

License for 16 IVR sessions

cue-vm-license_20port_ivr_3.1.x.pkg

License for 20 IVR sessions

cue-vm-license_2port_ivr_inc_nme_3.1.x.pkg

Upgrade license to add 2 IVR sessions

1 Required to upgrade the software using the online installer.


Files for the NM-CUE-EC, NM-CUE, and AIM-CUE

Table 4 lists the files available in Cisco Unity Express 3.1 for the NM-CUE-EC, NM-CUE and AIM-CUE.

Table 4 NM-CUE-EC, NM-CUE, and AIM-CUE Files Included in Cisco Unity Express 3.1 

Filename
Description

cue-vm-k9.nm-aim.3.1.x.pkg1

The main software package file

cue-installer.nm-aim.3.1.x

Installer image. Also known as the Helper image.

cue-vm-installer-k9.nm-aim.3.1.x.prt1

Installer payload file

cue-vm-full-k9.nm-aim.3.1.x.prt1

Voice-mail application

cue-vm-upgrade-k9.nm-aim.2.3.4_3.1.x.prt1

Package upgrade file from version 2.3.4

CUEEditor3.1.x.exe

Installer for the Script Editor

CUCEHistoricalReportsInstall-3.1.x.exe

Installer for the Cisco Unified Communications Express Historical Reporting Client

cue-ivr-jsp.3.1.x.tar

Installer for the Java Server pages, Servlet, and VoiceXML web application development kit for Cisco Unity Express applications using the Interactive Voice Response feature

Language Packages

cue-vm-langpack.nm-aim.3.1.x.pkg1

Language package file

cue-vm-en_US-langpack.nm-aim.3.1.x.prt1

English (US) language package

cue-vm-en_US-upg-langpack.nm-aim.2.3.4_3.1.x.prt1

Upgrade package from version 2.3.4

cue-vm-zh_CN-langpack.nm+aim.3.1.x.prt1

Chinese language package

cue-vm-zh_CN-upg-langpack.2.3.4_3.1.x.prt1

Upgrade package from release 2.3.4

cue-vm-da_DK-langpack.nm-aim.3.1.x.prt1

Danish language package

cue-vm-da_DK-upg-langpack.nm-aim.2.3.4_3.1.x.prt1

Upgrade package from version 2.3.4

cue-vm-nl_NL-langpack.nm+aim.3.1.x.prt1

Dutch language package

cue-vm-en_GB-langpack.nm-aim.3.1.x.prt1

British English (UK) language package

cue-vm-en_GB-upg-langpack.nm-aim.2.3.4_3.1.x.prt1

Upgrade package from version 2.3.4

cue-vm-fr_FR-langpack.nm-aim.3.1.x.prt1

French (European) language package

cue-vm-fr_FR-upg-langpack.nm-aim.2.3.4_3.1.x.prt1

Upgrade package from version 2.3.4

cue-vm-fr_CA-upg-langpack.nm-aim.3.1.x

French (Canada) language package

cue-vm-fr_CA-upg-langpack.nm-aim.2.3.4_3.1.x.prt1

Upgrade package from version 2.3.4

cue-vm-de_DE-langpack.nm-aim.3.1.x.prt1

German (European) language package

cue-vm-de_DE-upg-langpack.nm-aim.2.3.4_3.1.x.prt1

Upgrade package from version 2.3.4

cue-vm-it_IT-langpack.nm-aim.3.1.x.prt1

Italian language package

cue-vm-it_IT-upg-langpack.nm-aim.2.3.4_3.1.x.prt1

Upgrade package from version 2.3.4

cue-vm-ja_JP-langpack.nm+aim.3.1.x.prt1

Japanese language package

cue-vm-ja_JP-upg-langpack.2.3.4_3.1.x.prt1

Upgrade package from release 2.3.4

cue-vm-ko_KR-langpack.nm+aim.3.1.x.prt1

Korean language package

cue-vm-ko_KR-upg-langpack.2.3.4_3.1.x.prt1

Upgrade package from release 2.3.4

cue-vm-pt_BR-langpack.nm-aim.3.1.x.prt1

Portuguese (Brazilian) language package

cue-vm-pt_BR-upg-langpack.nm-aim.2.3.4_3.1.x.prt1

Upgrade package from version 2.3.4

cue-vm-es_ES-langpack.nm-aim.3.1.x.prt1

Spanish (European) language package

cue-vm-es_ES-upg-langpack.nm-aim.2.3.4_3.1.x.prt1

Upgrade package from version 2.3.4

cue-vm-es_CO-langpack.nm-aim.3.1.x.prt1

Spanish (Latin American) language package

cue-vm-es_CO-upg-langpack.nm-aim.2.3.4_3.1.x.prt1

Upgrade package from version 2.3.4

cue-vm-es_MX-langpack.nm-aim.3.1.xprt1

Spanish (Mexico) language package

cue-vm-es_MX-upg-langpack.nm-aim.2.3.4_3.1.x.prt1

Upgrade package from version 2.3.4

cue-vm-es_MX-langpack.nm+aim.3.1.x.prt1

Spanish (Mexico) language package

cue-vm-es_MX-upg-langpack.2.3.4_3.1.x.prt1

Upgrade package from release 2.3.4

cue-vm-se_SE-langpack.nm+aim.3.1.x.prt1

Swedish language package

License Packages for Cisco Unified Communications Manager

cue-vm-license_12mbx_ccm_3.1.x.pkg

License for 12 mailboxes

cue-vm-license_25mbx_ccm_3.1.x.pkg

License for 25 mailboxes

cue-vm-license_50mbx_ccm_3.1.x.pkg

License for 50 mailboxes

cue-vm-license_100mbx_ccm_3.1.x.pkg

License for 100 mailboxes

cue-vm-license_150mbx_ccm_3.1.x.pkg

License for 150 mailboxes

cue-vm-license_200mbx_ccm_3.1.x.pkg

License for 200 mailboxes

cue-vm-license_250mbx_ccm_3.1.x.pkg

License for 250 mailboxes

License Packages for Cisco Unified Communications Manager Express

cue-vm-license_12mbx_cme_3.1.x.pkg

License for 12 mailboxes

cue-vm-license_25mbx_cme_3.1.x.pkg

License for 25 mailboxes

cue-vm-license_50mbx_cme_3.1.x.pkg

License for 50 mailboxes

cue-vm-license_100mbx_cme_3.1.x.pkg

License for 100 mailboxes

cue-vm-license_150mbx_cme_3.1.x.pkg

License for 150 mailboxes

cue-vm-license_200mbx_cme_3.1.x.pkg

License for 200 mailboxes

cue-vm-license_250mbx_cme_3.1.x.pkg

License for 250 mailboxes

Optional Add-on License Packages for Interactive Voice Response (IVR) Support

cue-vm-license_2port_ivr_3.1.x.pkg

License for 2 IVR sessions

cue-vm-license_4port_ivr_3.1.x.pkg

License for 4 IVR sessions

cue-vm-license_8port_ivr_3.1.x.pkg

License for 8 IVR sessions

cue-vm-license_16port_3.1.x.pkg

License for 16 IVR sessions

cue-vm-license_20port_ivr_3.1.x.pkg

License for 20 IVR sessions

cue-vm-license_2port_ivr_inc_3.1.x.pkg

Upgrade license to add 2 IVR sessions

1 Required to upgrade the software using the online installer.


Cisco Unity Express Software Licenses and Factory-Set Limits

Factory-set system limits are determined by the ordered license and are different for each network module type. See the following sections for the software licenses and factory-set limits supported for each network module type:

•NME-CUE Software Licenses and System Limits

•NM-CUE-EC Software Licenses and System Limits

•NM-CUE Software Licenses and System Limits

•1-GB AIM-CUE Software Licenses and System Limits

NME-CUE Software Licenses and System Limits

To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express at:

http://www.cisco.com/pcgi-bin/tablebuild.pl?topic=278535672

In Cisco Unity Express 3.1, the NME-CUE supports up to 5 languages to be installed concurrently.

This section describes the software licenses and system limits for the NME-CUE:

•Cisco Unity Express Licenses Supported on NME-CUE, Table 5

•NME-CUE System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage, Table 7

•NME-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members, Table 7

•NME-CUE System Capacities for Scripts, Prompts, and Triggers, Table 8

•NME-CUE System Capacities for IVR HTTP Triggers and Database Profiles, Table 9

•NME-CUE Maximum Number of Documents and Applications, Table 10

Table 5 lists the Cisco Unity Express 3.1 licenses supported on the NME-CUE.

Table 5 Cisco Unity Express Licenses Supported on NME-CUE 

License Type
Supported Licenses

Cisco Unified Communications Manager:

Voice Mail and Auto-Attendant:

•SCUE-LIC-12CCM-3.1.x — 12 mailboxes

•SCUE-LIC-25CCM-3.1.x — 25 mailboxes

•SCUE-LIC-50CCM-3.1.x — 50 mailboxes

•SCUE-LIC-100CCM-3.1.x — 100 mailboxes

•SCUE-LIC-150CCM-3.1.x — 150 mailboxes

•SCUE-LIC-200CCM-3.1.x — 200 mailboxes

•SCUE-LIC-250CCM-3.1.x — 250 mailboxes

Cisco Unified
Communications Manager Express

Voice-Mail and Auto-Attendant:

•SCUE-LIC-12CME-3.1.x — 12 mailboxes

•SCUE-LIC-25CME-3.1.x — 25 mailboxes

•SCUE-LIC-50CME-3.1.x — 50 mailboxes

•SCUE-LIC-100CME-3.1.x — 100 mailboxes

•SCUE-LIC-150CME-3.1.x — 150 mailboxes

•SCUE-LIC-200CME-3.1.x — 200 mailboxes

•SCUE-LIC-250CME-3.1.x — 250 mailboxes

Interactive Voice Response (requires purchase of an additional license)

•SCUE-IVR-S2-3.1.x — 2 IVR sessions

•SCUE-IVR-S4-3.1.x — 4 IVR sessions

•SCUE-IVR-S8-3.1.x — 8 IVR sessions

•SCUE-IVR-S16-3.1.x — 16 IVR sessions

•SCUE-IVR-S20-3.1.x — 20 IVR sessions

•SCUE-IVRUPG-S2=1 — 2 IVR session upgrade for 2-14 sessions

•SCUE-IVRUPG-S2V2 — 2 IVR session upgrade if running a license of 16 sessions or higher

1 This upgrade license adds 2 IVR sessions. See Table 24 for the maximum number of IVR sessions supported for each specific Cisco Unity Express mailbox license.

2 Supported on NME-CUE only.


Note Depending on the Cisco Unity Express mailbox license installed, only selected Interactive Voice Response licenses can be installed. Table 9 shows the Interactive Voice Response licenses that are compatible with specific Cisco Unity Express mailbox licenses on the NME-CUE.

Table 6 lists the system capacities for mailboxes, ports, storage hours, and historical reporting storage for the NME-CUE.

Table 6 NME-CUE System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage 

Cisco Unity Express License/Software SKU
Total Mailbox Storage (Hrs)
Default Mailbox Size (Sec)1
No. of Concurrent Voice Mail (VM),
Auto-Attendant (AA) and Interactive Voice Response (IVR) Ports/Sessions2
No. of Attachments per E-mail
Email/fax Max Queue Size
No. of Days of Historical Reporting Data Stored
No. of Historical Reporting Clients Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

300

63529

24 —VM/AA only

24 — 2 VM/AA,
  22 IVR

5

500

365

2

SCUE-LIC-25CCM
SCUE-LIC-25CME

300

36000

24 —VM/AA only

24 — 2 VM/AA,
  22 IVR

5

500

365

2

SCUE-LIC-50CCM
SCUE-LIC-50CME

300

16115

24 —VM/AA only

24 — 4 VM/AA,
  20 IVR

5

500

365

2

SCUE-LIC-100CCM
SCUE-LIC-100CME

300

9000

24 —VM/AA only

24 — 6 VM/AA,
  18 IVR

5

500

365

2

SCUE-LIC-150CCM
SCUE-LIC-150CME

300

6171

24 —VM/AA only

24 —10 VM/AA,
   14 IVR

5

500

365

2

SCUE-LIC-200CCM
SCUE-LIC-200CME

300

4800

24 —VM/AA only

24 —10 VM/AA,
 14 IVR

5

500

365

2

SCUE-LIC-250CCM
SCUE-LIC-250CME

300

3297

24 —VM/AA only

24 —12 VM/AA,
  12 IVR

5

500

365

2

1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).

2 The first number shown is for systems running VM and AA only. The second set of numbers shown is for systems with the optional IVR license installed. On these systems, ports are dedicated to either VM/AA, or IVR. The number of VM/AA and IVR ports is fixed, and unused VM/AA ports cannot be used for IVR, and unused IVR ports cannot be used for VM/AA.


Table 7 lists the maximum number of mailboxes, users, groups, owners and members supported on the NME-CUE.

Table 7 NME-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members 

Cisco Unity Express License/Software SKU
Default No. of Personal Mailboxes
Default No. of General Delivery Mailboxes
Total
No. of
Mailboxes
No.of Users
No. of Public Distribution Lists
No. of Groups
No. of Owners
No. of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

25

20

400

880

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

25

20

400

1000

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

25

30

400

1000

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

20

120

200

25

40

400

1000

SCUE-LIC-150CCM
SCUE-LIC-150CME

150

25

175

300

25

40

400

1000

SCUE-LIC-200CCM
SCUE-LIC-200CME

200

25

225

300

25

40

400

1000

SCUE-LIC-250CCM
SCUE-LIC-250CME

250

25

275

300

25

40

400

1000


Table 8 lists the system capacities for scripts, prompts, and triggers supported on the NME-CUE.

Table 8 NME-CUE System Capacities for Scripts, Prompts, and Triggers 

Cisco Unity Express License/Software SKU
No.of Custom Scripts
Custom Prompt Capacity per Installed Language1
No. of VoiceXML Web Apps
No. of Triggers
No. of Custom HTTP Triggers

SCUE-LIC-12CCM
SCUE-LIC-12CME

8

250 minutes

8

8 SIP
8 JTAPI

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

8

250 minutes

8

8 SIP
8 JTAPI

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

8

250 minutes

8

8 SIP
8 JTAPI

8

SCUE-LIC-100CCM
SCUE-LIC-100CME

8

250 minutes

8

8 SIP
8 JTAPI

8

SCUE-LIC-150CCM
SCUE-LIC-150CME

8

250 minutes

8

8 SIP
8 JTAPI

8

SCUE-LIC-200CCM
SCUE-LIC-200CME

8

250 minutes

8

8 SIP
8 JTAPI

8

SCUE-LIC-250CCM
SCUE-LIC-250CME

8

250 minutes

8

8 SIP
8 JTAPI

8

1 In releases prior to Cisco Unity Express 3.0, the number of custom prompts supported was a fixed number based on the type of hardware. Beginning with Cisco Unity Express 3.0, any number of custom prompts is supported for up to 250 minutes per installed language.


Table 9 shows the NME-CUE system capacities for IVR HTTP Triggers and Database profiles, and the optional IVR license software SKUs that are compatible with the Cisco Unity Express license software SKUs. The compatibility is enforced when installing the IVR licenses. If you attempt to install an IVR license that supports more IVR sessions than the Cisco Unity Express license allows, then the IVR installation will be unsuccessful. These combinations of software licenses are marked "Installation Not Supported."

Depending on the maximum number of IVR sessions supported for the Cisco Unity Express mailbox license, the license upgrade supporting 2 additional IVR sessions may be installed.

Table 9 NME-CUE System Capacities for IVR HTTP Triggers and Database Profiles 

Cisco Unity Express License/Software SKU
IVR License Software/SKU
Max Sessions of HTTP Triggers1
No. of Database Profiles
No. of Database Connections/Profile2

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S16

16

8

32

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S20

20

8

40

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-8

8

8

16

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S16

16

8

32

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S20

20

8

40

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S16

16

8

32

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S20

20

8

40

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S16

16

8

32

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S20

Installation Not Supported

1 The maximum number of sessions of HTTP triggers is determined by the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of HTTP trigger sessions is 6. If the number of IVR sessions is upgraded, then the number of HTTP trigger sessions supported will increase by the same amount.For the maximum number of IVR sessions supported on each license, see the No. of Concurrent Voice Mail, Auto-Attendant, and Interactive Voice Response Ports/Sessions column in Table 6.

2 The maximum number of database connections per profile is twice the number of sessions supported in the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of database connections per profile supported is 12. If the number of IVR sessions is upgraded, then the number of database connections per profile supported will increase.


Table 10 shows the maximum number of documents and applications supported on the NME-CUE.

Table 10 NME-CUE Maximum Number of Documents and Applications 

Cisco Unity Express License/Software SKU
Max Size Template Docs
Max Size Tiff Docs
Max Size Generic Docs
No. of Template Documents (Per Installed Language)
No. of Tiff Documents (Per Installed Language)
No. of Generic Documents (Per Installed Language)
No. of Custom AA Apps
No. of Custom IVR Apps

SCUE-LIC-12CCM
SCUE-LIC-12CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-100CCM
SCUE-LIC-100CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-150CCM
SCUE-LIC-150CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-200CCM
SCUE-LIC-200CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-250CCM
SCUE-LIC-250CME

8 KB

512 KB

512 KB

50

25

25

4

8


NM-CUE-EC Software Licenses and System Limits

To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express at:

http://www.cisco.com/pcgi-bin/tablebuild.pl?topic=278535672

In Cisco Unity Express 3.1, the NM-CUE-EC supports up to 5 languages to be installed concurrently.

This section describes system limits for the NM-CUE-EC:

•Cisco Unity Express Licenses Supported on NM-CUE-EC, Table 11

•NM-CUE-EC System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage, Table 12

•NM-CUE-EC Maximum Number of Mailboxes, Users, Groups, Owners, and Members, Table 13

•NM-CUE-EC System Capacities for Scripts, Prompts and Triggers, Table 14

•NM-CUE-EC System Capacities for IVR HTTP Triggers and Database Profiles, Table 15

•NM-CUE-EC Maximum Number of Documents and Applications, Table 16

Table 11 lists the Cisco Unity Express 3.1 licenses supported on the NM-CUE-EC.

Table 11 Cisco Unity Express Licenses Supported on NM-CUE-EC

License Type
Supported Licenses

Cisco Unified
Communications Manager:

Voice-Mail and Auto-Attendant:

•SCUE-LIC-12CCM-3.1.x — 12 mailboxes

•SCUE-LIC-25CCM-3.1.x — 25 mailboxes

•SCUE-LIC-50CCM-3.1.x — 50 mailboxes

•SCUE-LIC-100CCM-3.1.x — 100 mailboxes

•SCUE-LIC-150CCM-3.1.x — 150 mailboxes

•SCUE-LIC-200CCM-3.1.x — 200 mailboxes

•SCUE-LIC-250CCM-3.1.x — 250 mailboxes

Cisco Unified
Communications Manager Express

Voice-Mail and Auto-Attendant:

•SCUE-LIC-12CME-3.1.x — 12 mailboxes

•SCUE-LIC-25CME-3.1.x — 25 mailboxes

•SCUE-LIC-50CME-3.1.x — 50 mailboxes

•SCUE-LIC-100CME-3.1.x — 100 mailboxes

•SCUE-LIC-150CME-3.1.x — 150 mailboxes

•SCUE-LIC-200CME-3.1.x — 200 mailboxes

•SCUE-LIC-250CME-3.1.x — 250 mailboxes

Interactive Voice Response (requires purchase of an additional license)

•SCUE-IVR-S2-3.1.x — 2 IVR sessions

•SCUE-IVR-S4-3.1.x — 4 IVR sessions

•SCUE-IVR-S8-3.1.x — 8 IVR sessions

•SCUE-IVRUPG-S2=1 — 2 IVR session upgrade

1 This upgrade license adds 2 IVR sessions. See Table 24 for the maximum number of IVR sessions supported for each specific Cisco Unity Express mailbox license.


Note Depending on the Cisco Unity Express mailbox license installed, only selected Interactive Voice Response licenses can be installed. Table 15 shows the Interactive Voice Response licenses that are compatible with specific Cisco Unity Express mailbox licenses on the NM-CUE-EC.

Table 12 lists the system capacities for mailboxes, ports, storage hours, and historical reporting storage for the NM-CUE-EC.

Table 12 NM-CUE-EC System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage 

Cisco Unity Express License/Software SKU
Total Mailbox Storage (Hrs)
Default Mailbox Size (Sec)1
No. of Concurrent Voice Mail (VM),
Auto-Attendant (AA), and Interactive Voice Response (IVR) Ports/Sessions2
No. of Attachments per Email
Email/fax Max Queue Size
No. of Days of Historical Reporting Data Stored
No. of Historical Reporting Clients Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

300

63529

16 —VM/AA only

16 — 2 VM/AA,
     14 IVR

5

500

365

2

SCUE-LIC-25CCM
SCUE-LIC-25CME

300

36000

16 —VM/AA only

16 — 2 VM/AA,
  14 IVR

5

500

365

2

SCUE-LIC-50CCM
SCUE-LIC-50CME

300

16115

16 — VM/AA only

16 — 4 VM/AA,
  12 IVR

5

500

365

2

SCUE-LIC-100CCM
SCUE-LIC-100CME

300

9600

16 — VM/AA only

16 — 6 VM/AA,
  10 IVR

5

500

365

2

SCUE-LIC-150CCM
SCUE-LIC-150CME

300

6171

16 — VM/AA only

16 — 10 VM/AA,
  6 IVR

5

500

365

2

SCUE-LIC-200CCM
SCUE-LIC-200CME

300

4800

16 — VM/AA only

16 — 10 VM/AA,
  6 IVR

5

500

365

2

SCUE-LIC-250CCM
SCUE-LIC-250CME

300

3297

16 — VM/AA only

16 — 12 VM/AA,
  4 IVR

5

500

365

2

1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).

2 The first number shown is for systems running VM and AA only. The second set of numbers shown is for systems with the optional IVR license installed. On these systems, ports are dedicated to either VM/AA, or IVR. The number of VM/AA and IVR ports is fixed, and unused VM/AA ports cannot be used for IVR, and unused IVR ports cannot be used for VM/AA.


Table 13 lists the maximum number of mailboxes, users, groups, owners and members supported on the NM-CUE-EC.

Table 13 NM-CUE-EC Maximum Number of Mailboxes, Users, Groups, Owners, and Members 

Cisco Unity Express License/Software SKU
Default No. of Personal Mailboxes
Default No. of General Delivery Mailboxes
Total
No. of
Mailboxes
No.of Users
No. of Public Distribution Lists
No. of Groups
No. of Owners
No. of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

25

20

400

880

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

25

20

400

1000

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

25

30

400

1000

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

20

120

200

25

40

400

1000

SCUE-LIC-150CCM
SCUE-LIC-150CME

150

25

175

300

25

40

400

1000

SCUE-LIC-200CCM
SCUE-LIC-200CME

200

25

225

300

25

40

400

1000

SCUE-LIC-250CCM
SCUE-LIC-250CME

250

25

275

300

25

40

400

1000


Table 14 lists the system capacities for scripts, prompts, and triggers supported on the NM-CUE-EC.

Table 14 NM-CUE-EC System Capacities for Scripts, Prompts and Triggers 

Cisco Unity Express License/Software SKU
No.of Custom Scripts
Custom Prompt Capacity per Installed Language1
No. of VoiceXML Web Apps
No. of Triggers
No. of Custom HTTP Triggers

SCUE-LIC-12CCM
SCUE-LIC-12CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-25CCM
SCUE-LIC-25CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-50CCM
SCUE-LIC-50CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-100CCM
SCUE-LIC-100CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-150CCM
SCUE-LIC-150CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-200CCM
SCUE-LIC-200CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-250CCM
SCUE-LIC-250CME

8

250 minutes

4

8 SIP
8 JTAPI

4

1 In releases prior to Cisco Unity Express 3.0, the number of custom prompts supported was a fixed number based on the type of hardware. Beginning with Cisco Unity Express 3.0, any number of custom prompts is supported for up to 250 minutes per installed language.


Table 15 shows the NM-CUE-EC system capacities for IVR HTTP Triggers and Database profiles, and the optional IVR license software SKUs that are compatible with the Cisco Unity Express license software SKUs. The compatibility is enforced when installing the IVR licenses. If you attempt to install an IVR license that supports more IVR sessions than the Cisco Unity Express license allows, then the IVR installation will be unsuccessful. These combinations of software licenses are marked "Installation Not Supported."

Depending on the maximum number of IVR sessions supported for the Cisco Unity Express mailbox license, the license upgrade supporting 2 additional IVR sessions may be installed.

Table 15 NM-CUE-EC System Capacities for IVR HTTP Triggers and Database Profiles 

Cisco Unity Express License/Software SKU
IVR License Software/SKU
Max Sessions of HTTP Triggers1
No. of Database Profiles
No. of Database Connections/Profile2

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S16

16

8

32

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S20

20

8

40

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-8

8

8

16

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S16

16

8

32

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S20

20

8

40

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S2

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S8

8

8

16

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-IVR-S20

Installation Not Supported

1 The maximum number of sessions of HTTP triggers is determined by the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of HTTP trigger sessions is 6. If the number of IVR sessions is upgraded, then the number of HTTP trigger sessions supported will increase by the same amount.For the maximum number of IVR sessions supported on each license, see the No. of Concurrent Voice Mail, Auto-Attendant, and Interactive Voice Response Ports/Sessions column in Table 12.

2 The maximum number of database connections per profile is twice the number of sessions supported in the IVR license installed. For example, if a 6 session IVR licenses is installed, then the maximum number of database connections per profile supported is 12. If the number of IVR sessions is upgraded, then the number of database connections per profile supported will increase.


Table 16 shows the maximum number of documents and applications supported on the NM-CUE-EC.

Table 16 NM-CUE-EC Maximum Number of Documents and Applications 

Cisco Unity Express License/Software SKU
Max Size Template Docs
Max Size Tiff Docs
Max Size Generic Docs
No. of Template Documents (Per Installed Language)
No. of Tiff Documents (Per Installed Language)
No. of Generic Documents (Per Installed Language)
No. of Custom AA Apps
No. of Custom IVR Apps

SCUE-LIC-12CCM
SCUE-LIC-12CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-100CCM
SCUE-LIC-100CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-150CCM
SCUE-LIC-150CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-200CCM
SCUE-LIC-200CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-250CCM
SCUE-LIC-250CME

8 KB

512 KB

512 KB

50

25

25

4

8


NM-CUE Software Licenses and System Limits

This section describes system limits for the NM-CUE:

•Cisco Unity Express Licenses Supported on NM-CUE, Table 17

•NM-CUE System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage, Table 18

•NM-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members, Table 19

•NM-CUE System Capacities for Scripts, Prompts and Triggers, Table 20

•NM-CUE System Capacities for IVR HTTP Triggers and Database Profiles, Table 21

•NM-CUE Maximum Number of Documents and Applications, Table 22

In Cisco Unity Express 3.1, the NM-CUE supports up to 5 languages to be installed concurrently.

To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express at:

http://www.cisco.com/pcgi-bin/tablebuild.pl?topic=278535672

Table 17 Cisco Unity Express Licenses Supported on NM-CUE

License Type
Supported Licenses

Cisco Unified
Communications Manager:

Voice-Mail and Auto-Attendant:

•SCUE-LIC-12CCM-3.1.x — 12 mailboxes

•SCUE-LIC-25CCM-3.1.x — 25 mailboxes

•SCUE-LIC-50CCM-3.1.x — 50 mailboxes

•SCUE-LIC-100CCM-3.1.x — 100 mailboxes

Cisco Unified
Communications Manager Express

Voice-Mail and Auto-Attendant:

•SCUE-LIC-12CME-3.1.x — 12 mailboxes

•SCUE-LIC-25CME-3.1.x — 25 mailboxes

•SCUE-LIC-50CME-3.1.x — 50 mailboxes

•SCUE-LIC-100CME-3.1.x — 100 mailboxes

Interactive Voice Response (requires purchase of an additional license)

•SCUE-IVR-S2-3.1.x — 2 IVR sessions

•SCUE-IVR-S4-3.1.x — 4 IVR sessions

•SCUE-IVRUPG-S2=1 — 2 IVR session upgrade

1 This upgrade license adds 2 IVR sessions. See Table 24 for the maximum number of IVR sessions supported for each specific Cisco Unity Express mailbox license.


Note Depending on the Cisco Unity Express mailbox license installed, only selected Interactive Voice Response licenses can be installed. Table 21 shows the Interactive Voice Response licenses that are compatible with specific Cisco Unity Express mailbox licenses on the NM-CUE.

Table 18 lists the system capacities for mailboxes, ports, storage hours, and historical reporting storage for the NM-CUE.

Table 18 NM-CUE System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage 

Cisco Unity Express License/Software SKU
Total Mailbox Storage (Hrs)
Default Mailbox Size (Sec)1
No. of Concurrent Voice-Mail (VM),
Auto-Attendant (AA) and Interactive Voice Response (IVR) Ports/Sessions2
No. of Attachments per E-mail
Email/fax Max Queue Size
No. of Days of Historical Reporting Data Stored
No. of Historical Reporting Clients Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

100

21120

8 — VM/AA only

8 — 2 VM/AA,
  6 IVR

5

500

365

2

SCUE-LIC-25CCM
SCUE-LIC-25CME

100

10260

8 — VM/AA only

8 — 2 VM/AA,
  6 IVR

5

500

365

2

SCUE-LIC-50CCM
SCUE-LIC-50CME

100

5520

8 — VM/AA only

8 — 4 VM/AA,
  4 IVR

5

500

365

2

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

3000

8 — VM/AA only

8 — 6 VM/AA,
  2 IVR

5

500

365

2

1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).

2 The first number shown is for systems running VM and AA only. The second set of numbers shown is for systems with the optional IVR license installed. On these systems, ports are dedicated to either VM/AA, or IVR. The number of VM/AA and IVR ports is fixed, and unused VM/AA ports cannot be used for IVR, and unused IVR ports cannot be used for VM/AA.


Table 19 lists the maximum number of mailboxes, users, groups, owners and members supported on the NM-CUE.

Table 19 NM-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members 

Cisco Unity Express License/Software SKU
Default No. of Personal Mailboxes
Default No. of General Delivery Mailboxes
Total
No. of
Mailboxes
No.of Users
No. of Public Distribution Lists
No. of Groups
No. of Owners
No. of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

15

20

400

880

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

15

20

400

1000

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

15

30

400

1000

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

20

120

200

15

40

400

1000


Table 20 lists the system capacities for scripts, prompts, and triggers supported on the NM-CUE.

Table 20 NM-CUE System Capacities for Scripts, Prompts and Triggers 

Cisco Unity Express License/Software SKU
No.of Custom Scripts
Custom Prompt Capacity per Installed Language1
No. of VoiceXML Web Apps
No. of Triggers
No. of Custom HTTP Triggers

SCUE-LIC-12CCM
SCUE-LIC-12CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-25CCM
SCUE-LIC-25CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-50CCM
SCUE-LIC-50CME

8

250 minutes

4

8 SIP
8 JTAPI

4

SCUE-LIC-100CCM
SCUE-LIC-100CME

8

250 minutes

4

8 SIP
8 JTAPI

4

1 In releases prior to Cisco Unity Express 3.0, the number of custom prompts supported was a fixed number based on the type of hardware. Beginning with Cisco Unity Express 3.0, any number of custom prompts is supported for up to 250 minutes per installed language.


Table 21 shows the NM-CUE system capacities for IVR HTTP Triggers and Database profiles, and the optional IVR license software SKUs that are compatible with the Cisco Unity Express license software SKUs. The compatibility is enforced when installing the IVR licenses. If you attempt to install an IVR license that supports more IVR sessions than the Cisco Unity Express license allows, then the IVR installation will be unsuccessful. These combinations of software licenses are marked "Installation Not Supported."

Depending on the maximum number of IVR sessions supported for the Cisco Unity Express mailbox license, the license upgrade supporting 2 additional IVR sessions may be installed.

Table 21 NM-CUE System Capacities for IVR HTTP Triggers and Database Profiles 

Cisco Unity Express License/Software SKU
IVR License Software/SKU
Max Sessions of HTTP Triggers1
No. of Database Profiles
No. of Database Connections/Profile2

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S4

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-LIC-150 licenses not supported on NM-CUE.

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-LIC-200 licenses not supported on NM-CUE.

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-LIC-250 licenses not supported on NM-CUE.

1 The maximum number of sessions of HTTP triggers is determined by the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of HTTP trigger sessions is 6. If the number of IVR sessions is upgraded, then the number of HTTP trigger sessions supported will increase by the same amount.For the maximum number of IVR sessions supported on each license, see the No. of Concurrent Voice Mail, Auto-Attendant, and Interactive Voice Response Ports/Sessions column in Table 18.

2 The maximum number of database connections per profile is twice the number of sessions supported in the IVR license installed. For example, if a 6 session IVR licenses is installed, then the maximum number of database connections per profile supported is 12. If the number of IVR sessions is upgraded, then the number of database connections per profile supported will increase.


Table 22 shows the maximum number of documents and applications supported on the NM-CUE.

Table 22 NM-CUE Maximum Number of Documents and Applications 

Cisco Unity Express License/Software SKU
Max Size Template Docs
Max Size Tiff Docs
Max Size Generic Docs
No. of Template Documents (Per Installed Language)
No. of Tiff Documents (Per Installed Language)
No. of Generic Documents (Per Installed Language)
No. of Custom AA Apps
No. of Custom IVR Apps

SCUE-LIC-12CCM
SCUE-LIC-12CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-100CCM
SCUE-LIC-100CME

8 KB

512 KB

512 KB

50

25

25

4

8


1-GB AIM-CUE Software Licenses and System Limits

To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express at:

http://www.cisco.com/pcgi-bin/tablebuild.pl?topic=278535672

In Cisco Unity Express 3.1, the 1-GB AIM-CUE supports up to 2 languages to be installed concurrently

This section describes system limits for the 1-GB AIM-CUE:

•Cisco Unity Express Licenses Supported on AIM-CUE, Table 23

•AIM-CUE System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage, Table 24

•AIM-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members, Table 25

•AIM-CUE System Capacities for Scripts, Prompts and Triggers, Table 26

•AIM-CUE System Capacities for IVR HTTP Triggers and Database Profiles, Table 27

•AIM-CUE Maximum Number of Documents and Applications, Table 28

Table 23 Cisco Unity Express Licenses Supported on AIM-CUE 

License Type
Supported Licenses

Cisco Unified
Communications Manager

Voice Mail and Auto-Attendant:

•SCUE-LIC-12CCM-3.1.x -— 12 mailboxes

•SCUE-LIC-25CCM-3.1.x -— 25 mailboxes

•SCUE-LIC-50CCM-3.1.x -— 50 mailboxes

Cisco Unified
Communications Manager Express

Voice Mail and Auto-Attendant:

•SCUE-LIC-12CME-3.1.x -— 12 mailboxes

•SCUE-LIC-25CME-3.1.x -— 25 mailboxes

•SCUE-LIC-50CME-3.1.x -— 50 mailboxes

Interactive Voice Response (requires purchase of an additional license)

•SCUE-IVR-S2-3.1.x — 2 IVR sessions

•SCUE-IVR-S4-3.1.x — 4 IVR sessions

•SCUE-IVRUPG-S2=1 — 2 IVR session upgrade

1 This upgrade license adds 2 IVR sessions. See Table 24 for the maximum number of IVR sessions supported for each specific Cisco Unity Express mailbox license.


Note Depending on the Cisco Unity Express mailbox license installed, only selected Interactive Voice Response licenses can be installed. Table 27 shows the Interactive Voice Response licenses that are compatible with specific Cisco Unity Express mailbox licenses on the AIM-CUE.

Table 24 lists the system capacities for mailboxes, ports, storage hours, and historical reporting storage for the AIM -CUE.

Table 24 AIM-CUE System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage 

Cisco Unity Express License/Software SKU
Total Mailbox Storage (Hours)
Default Mailbox Size (Sec)1
No. of Concurrent Voice Mail,
Auto-Attendant and Interactive Voice Response Ports/Sessions2
No. of Attachments per Email
Email/fax Max Queue Size
No. of
Days of Historical Reporting Data Stored
No. of Historical Reporting Clients Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

8 (with 2 languages installed and historical reporting enabled)

14 (with 1 language installed)

2700

6 —VM/AA only

6 — 2 VM/AA,
  4 IVR

5

500

90

2

SCUE-LIC-25CCM
SCUE-LIC-25CME

8 (with 2 languages installed and historical reporting enabled)

14 (with 1 language installed)

1320

6 — VM/AA

6 — 2 VM/AA,
        4 IVR

5

500

90

2

SCUE-LIC-50CCM
SCUE-LIC-50CME

8 (with 2 languages installed and historical reporting enabled)

14 (with 1 language installed)

720

6 — VM/AA

6 — 2 VM/AA,
    4 IVR

5

500

90

2

1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).

2 The first number shown is for systems running VM and AA only. The second set of numbers shown is for systems with the optional IVR license installed. On these systems, ports are dedicated to either VM/AA, or IVR. The number of VM/AA and IVR ports is fixed, and unused VM/AA ports cannot be used for IVR, and unused IVR ports cannot be used for VM/AA.


Note If the license installed on the AIM-CUE supports only Voice Mail and Auto-Attendant, then historical reporting is disabled by default. If the voice mail usage is more than 8 hours, then you will not be allowed to enable historical reporting. If historical reporting is enabled, then voice-mail usage will be limited to 8 hours, even if historical reporting is disabled later. In this case, you will be required to reinstall the software to increase the voice mail capacity.

If the license installed on the AIM-CUE includes support for Interactive Voice Response, then the voice mail capacity will be reduced to 8 hours. If the voice mail capacity is more than 8 hours when installing the IVR license, then the license installation will fail, and you will be required to reduce the voice mail usage to 8 hours before installing the license.

Table 25 lists the maximum number of mailboxes, users, groups, owners and members supported on the AIM-CUE.

Table 25 AIM-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members 

Cisco Unity Express License/Software SKU
Default No. of Personal Mailboxes
Default No. of General Delivery Mailboxes
Total
No. of
Mailboxes
No.of Users
No. of Public Distribution Lists
No. of Groups
No. of Owners
No. of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

15

20

100

500

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

15

20

100

500

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

15

30

100

500


Table 26 lists the system capacities for scripts, prompts, and triggers supported on the AIM-CUE.

Table 26 AIM-CUE System Capacities for Scripts, Prompts and Triggers 

Cisco Unity Express License/Software SKU
No.of Custom Scripts
Custom Prompt Capacity per Installed Language1
No. of VoiceXML Web Apps
No. of Triggers
No. of Custom HTTP Triggers

SCUE-LIC-12CCM
SCUE-LIC-12CME

4

50 minutes

2

8 SIP
8 JTAPI

2

SCUE-LIC-25CCM
SCUE-LIC-25CME

4

50 minutes

2

8 SIP
8 JTAPI

2

SCUE-LIC-50CCM
SCUE-LIC-50CME

4

50 minutes

2

8 SIP
8 JTAPI

2

1 In releases prior to Cisco Unity Express 3.0, the number of custom prompts supported was a fixed number based on the type of hardware. Beginning with Cisco Unity Express 3.0, any number of custom prompts is supported on the 1-GB AIM-CUE for up to 50 minutes per installed language.


Table 27 shows the AIM-CUE system capacities for IVR HTTP Triggers and Database profiles, and the optional IVR license software SKUs that are compatible with the Cisco Unity Express license software SKUs. The compatibility is enforced when installing the IVR licenses. If you attempt to install an IVR license that supports more IVR sessions than the Cisco Unity Express license allows, then the IVR installation will be unsuccessful. These combinations of software licenses are marked "Installation Not Supported."

Depending on the maximum number of IVR sessions supported for the Cisco Unity Express mailbox license, the license upgrade supporting 2 additional IVR sessions may be installed.

Table 27 AIM-CUE System Capacities for IVR HTTP Triggers and Database Profiles 

Cisco Unity Express License/Software SKU
IVR License Software/SKU
Max Sessions of HTTP Triggers1
No. of Database Profiles
No. of Database Connections/Profile2

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-12CCM
SCUE-LIC-12CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S4

4

8

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-8

Installation Not Supported

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-25CCM
SCUE-LIC-25CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S2

2

8

4

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S4

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S8

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S16

Installation Not Supported

SCUE-LIC-50CCM
SCUE-LIC-50CME

SCUE-IVR-S20

Installation Not Supported

SCUE-LIC-100CCM
SCUE-LIC-100CME

SCUE-LIC-100 licenses not supported on AIM-CUE.

SCUE-LIC-150CCM
SCUE-LIC-150CME

SCUE-LIC-150 licenses not supported on AIM-CUE.

SCUE-LIC-200CCM
SCUE-LIC-200CME

SCUE-LIC-200 licenses not supported on AIM-CUE.

SCUE-LIC-250CCM
SCUE-LIC-250CME

SCUE-LIC-250 licenses not supported on AIM-CUE.

1 The maximum number of sessions of HTTP triggers is determined by the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of HTTP trigger sessions is 6. If the number of IVR sessions is upgraded, then the number of HTTP trigger sessions supported will increase by the same amount.For the maximum number of IVR sessions supported on each license, see the No. of Concurrent Voice Mail, Auto-Attendant, and Interactive Voice Response Ports/Sessions column in Table 24.

2 The maximum number of database connections per profile is twice the number of sessions supported in the IVR license installed. For example, if a 6 session IVR licenses is installed, then the maximum number of database connections per profile supported is 12. If the number of IVR sessions is upgraded, then the number of database connections per profile supported will increase.


Table 28 shows the maximum number of documents and applications supported on the AIM-CUE.

Table 28 AIM-CUE Maximum Number of Documents and Applications 

Cisco Unity Express License/Software SKU
Max Size Template Docs
Max Size Tiff Docs
Max Size Generic Docs
No. of Template Documents (Per Installed Language)
No. of Tiff Documents (Per Installed Language)
No. of Generic Documents (Per Installed Language)
No. of Custom AA Apps
No. of Custom IVR Apps

SCUE-LIC-12CCM
SCUE-LIC-12CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-25CCM
SCUE-LIC-25CME

8 KB

512 KB

512 KB

50

25

25

4

8

SCUE-LIC-50CCM
SCUE-LIC-50CME

8 KB

512 KB

512 KB

50

25

25

4

8


Software Upgrade Overview

Depending on the Cisco Unity Express version you are upgrading from, different software upgrade methods are available. The following methods are supported to upgrade to Cisco Unity Express 3.1:

•A "clean" installation process upgrade using the online installer with the software install clean command. For specific procedures, see the "Upgrading to Cisco Unity Express" section in the Cisco Unity Express 3.1 Installation and Upgrade Guide.

This method is designated as Process "B" in Table 29.

•Upgrade using the online installer with the software install upgrade command. For specific procedures, see the "Upgrading to Cisco Unity Express 3.1 from Cisco Unity Express 2.3.4" section in the Cisco Unity Express 3.1 Installation and Upgrade Guide.

This method is designated as Process "A" in Table 29.

•A "clean" installation process upgrade using the boot helper. For specific procedures, see the "Reinstalling Cisco Unity Express Image Using the Boot Helper" section in the Cisco Unity Express 3.1 Installation and Upgrade Guide.

This method is designated as Process "C" in Table 29.

Table 29 provides a matrix of the upgrade processes available for the different software releases using the following conventions:

•A = Upgrade Using Online Installer

•B = "Clean" Installation Upgrade Using Online Installer

•C = "Clean" Installation Upgrade Using Boot Helper. For software upgrades where other upgrade options are available, we recommend using this upgrade process only if the other methods are unsuccessful.

Caution If you upgrade using either of the "clean" installation processes, the existing configuration files on the system are not preserved. Any voice mail, greetings or passwords configured on the system are lost.

To preserve your configuration, you must first back up the existing configuration files and restore them after performing the upgrade. If the configuration files are not backed up before performing the upgrade, then Cisco Unity Express must be reconfigured.

Table 29 Cisco Unity Express Software Upgrade Process Matrix 

Upgrade From
To:
           
3.1.2
3.1.1
3.0.4
3.0.3
3.0.2
3.0.1
2.3.4
2.3.3
2.3.2
2.3.1
2.2.2
2.2.1
2.1.3

3.1.1

B, C

                       

3.0.4

B, C

B, C

                     

3.0.3

B, C

B, C

B, C

                   

3.0.2

B, C

B, C

B, C

B, C

                 

3.0.1

B, C

B, C

B, C

B, C

B, C

               

2.3.4

A, B, C

A, B, C

B, C

B, C

B, C

A, B, C

             

2.3.3

B, C

B, C

B, C

B, C

B, C

B, C

B, C

           

2.3.2

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

—

—

—

—

—

2.3.1

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

—

—

—

—

2.2.2

B, C

B, C

B, C

B, C

B, C

B, C

A, B, C

A, B, C

A, B, C

B, C

—

—

—

2.2.1

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

—

—

2.1.3

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

A, B, C

—

2.1.2

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

A, B, C

2.1.1

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C

B, C


When planning your software upgrade, consider the following:

•If you upgrade the software using the online installer, downgrading to an earlier software version is not supported.

•When you upgrade, make sure to upgrade to the same type of license. For example, if you are running the license SCUE-LIC-50CME, make sure to upgrade to another SCUE-LIC-xxCME license. You can upgrade to a license that offers support for more personal mailboxes. To increase your mailbox license, you must purchase a new license.

•If your system is using an AIM-CUE module with 512 MB compact flash, you must upgrade to the AIM-CUE module with 1 GB compact flash before upgrading the software to Cisco Unity Express 3.1.

•Downgrading to a license with support for fewer personal mailboxes is not supported. If you want to change the system to support fewer mailboxes, and you cannot restore any previous backups on the larger system, then you must purchase a new license and perform a new installation.

Software Compatibility

Cisco Unity Express is compatible with different versions of Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. For information about Cisco Unity Express 3.1 compatibility, see the Cisco Unity Express Compatibility Matrix.

Determining the Software Version and License

To determine the software version of Cisco Unity Express and the license being used, perform the following steps.

Step 1 Open a Telnet session.

Step 2 Telnet to the router by entering telnet ip-address.

Step 3 Enter the user ID and password of the router.

Step 4 Enter the following command to enter the Cisco Unity Express command environment:

enable

<router password>

service-module service-engine slot/port session

Step 5 Enter Cisco Unity Express EXEC mode by entering the following command:

enable

Step 6 Enter the following command to display the Cisco Unity Express software version:

show software versions

Step 7 Enter the following command to display the Cisco Unity Express software license:

show software licenses

New Features and Enhancements

The following sections describe new features and enhancements:

•New Features and Enhancements in Cisco Unity Express 3.1.2

•New Features and Enhancements in Cisco Unity Express 3.1.1

New Features and Enhancements in Cisco Unity Express 3.1.2

Cisco Unity Express 3.1.2 supports the new feature described in this section:

Support for Cisco Unified Communications Manager 4.3(1)

Cisco Unity Express 3.1.2 supports Cisco Unified Communications Manager 4.3(1).

New Features and Enhancements in Cisco Unity Express 3.1.1

Cisco Unity Express 3.1.1 supports the new features and enhancements described in this section.

New language support:

The following new languages are supported in Cisco Unity Express 3.1.1

•Dutch

•Swedish

The following languages previously supported in Cisco Unity Express 2.3.x but were not supported in Cisco Unity Express 3.0.x, are now supported again in Cisco Unity Express 3.1.1:

•Chinese (Mandarin)

•Korean

•Japanese

Note Language support only applies to the telephony user interface and to the VoiceView Express user interface. The GUI pages, CLI commands, and the IMAP interface are only available in English.

Support for Automatic Registration with Cisco Unified Messaging Gateway 1.0

Cisco Unity Express 3.1 provides interoperability with Cisco Unified Messaging Gateway 1.0, which provides a tool for system administrators to manage large numbers of Cisco Unity Express endpoints in a distributed network. Cisco Unity Express 3.1 supports automatic registration with Cisco Unified Messaging Gateway.

Note Cisco Unity Express nodes running versions prior to 3.1 can be managed by Cisco Unified Messaging Gateway 1.0, but these earlier versions do not support automatic registration with Cisco UMG.

Support for Cisco Unified Communications Manager 6.1

Cisco Unity Express 3.1 provides interoperability with Cisco Unified Communications Manager 6.1.

Storing of Historical Reporting on Remote Sites

In Cisco Unity Express 3.0, the Historical Reporting feature was added to provide information about call activities and application activities on the system. This information could only be stored locally in version 3.0. Beginning with Cisco Unity Express 3.1, the historical reporting information can be stored on remote databases.

For information about using the Historical Reporting Client, see the Cisco Unified Communications Express Historical Reporting Client Configuration Guide.

New Voice Mail Subscriber Feature

Cisco Unity Express 3.1 provides support for the following new voice mail subscriber feature described in this section.

•In environments running Cisco Unified Messaging Gateway 1.0, voice-mail users will have the option of searching a global directory if an extension is not found when addressing a message by name or number.

This feature is only available if the voice-mail system is running in an environment managed by the Cisco Unified Messaging Gateway.

New CLI Commands

The following sections list new CLI commands:

•New CLI Commands in Cisco Unity Express 3.1.2

•New CLI Commands in Cisco Unity Express 3.1.1

For more information on CLI commands, see the Cisco Unity Express 3.1 Command Reference.

New CLI Commands in Cisco Unity Express 3.1.2

None.

New CLI Commands in Cisco Unity Express 3.1.1

The following CLI commands have been added in Cisco Unity Express 3.1.1:

•messaging-gateway directory exchange

•messaging-gateway primary

•messaging-gateway registration

•messaging-gateway secondary

•password

•username

•write memory

Caveats

Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.

This section contains open and resolved caveats for the current Cisco Unity Express version.

The following information is provided for each caveat:

•Symptoms—A description of what is observed when the caveat occurs.

•Conditions—The conditions under which the caveat has been known to occur.

•Workaround—Solutions, if available, to counteract the caveat.

Note If you have an account on Cisco.com, you can use Bug Toolkit to find select caveats of any severity. To reach Bug Toolkit, log in to Cisco.com by clicking the Log In button on the right side, go to the drop down menu on the top bar of the page and select Technical Support: Tools & Utilities: Software Bug Toolkit (under Troubleshooting Tools). Another option is to enter the following URL in your web browser: http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.

To find the latest Cisco Unity Express DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. Once logged in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select the Cisco Unity Express Network Module.

Open Caveats—Cisco Unity Express Version 3.1.2

CSCsk83084

See description for Cisco Unity Express 3.1.1.

Resolved Caveats—Cisco Unity Express Version 3.1.2

None.

Open Caveats—Cisco Unity Express Version 3.1.1

This section describes possibly unexpected behavior by Cisco Unity Express 3.1.1. All the caveats listed in this section are open in Cisco Unity Express 3.1.1. This section describes severity 2 caveats and select severity 3 caveats.

CSCsk83084

Symptom—With Cisco Unity Express (CUE), when the CUE auto-attendant transfers a call to a phone extension that then forwards all or busy to the same CUE system running the voicemail application, if the original called party mailbox selection is used, the call will not arrive at the correct voicemail box.

Conditions—The following example shows this issue:

1. Extension 58933 calls 16898 (CUE Auto Attendant); then dials the 35773 which causes CUE to redirect the call to that extension.

2. The call then forwards (see below for the type) to the CUE (4100) voicemail pilot number.

–Call #1 - Call forward busy - FAILS to reach the 35773 mailbox

–Call #2 - Call forward no answer - CORRECTLY reaches the 35773 mailbox

–Call #3 - call forward all - FAILS to reach the 35773 mailbox

Workaround—None. One potential option is to use the last redirecting number.

Resolved Caveats—Cisco Unity Express Version 3.1.1

CSCsj35706

Symptom—The show run command does not display Cisco Unified Communications Manager JTAPI information.

Conditions—Cisco Unified Communications Manager JTAPI-related information is not visible when you enter the show run command on a system running a CCM license.

Workaround—Use the show ccn subsystem jtapi command.

CSCsj27773

Symptom—Forwarding a NDR (non-delivery receipt) to a remote subscriber (subscriber on a remote networked CUE) results in a new voicemail message with no voice message just an envelope.

Conditions—Forwarding a NDR to a local subscriber (on the same CUE) works as expected. This defect only occurs with NDR messages forwarded to remote subscribers.

Workaround—None.

CSCsj58731

Symptom—Unable to register more than 14 CTI ports for Cisco Unified Communications Manager on NM-CUE-EC and NME-CUE modules.

Conditions—If running CCM license on a NM-CUE-EC, the first 14 CTI ports are registered properly. After you add the 15th and 16th CTI ports, then you receive a "value too big" error message. This condition happens even when a 16-port license is installed.

Workaround—On the NM-CUE-EC, use CTI port numbers that are 7 digits or less. On the NME-CUE, use CTI ports that are 4 digits or less.

CSCsk73870

Symptom—Can't record voice-mail while Cisco Unity Express 3.0(1) is running several days with CCM 6.0(1).

Conditions—Under normal conditions, the UDP port will be locked in Cisco Unity Express.

Workaround—Reload the Cisco Unity Express module.

CSCsk81232

Symptom—Historical data is not getting recorded into the database, and not showing up in historical reports.

Conditions—Historical records do not get recorded into the database after using the following configuration:

ccn reporting historical
enable

Workaround—Reload the module after making the configuration change. Then, historical data will start to be recorded after a reload.

Additional References

Table 30 lists the related documentation available for Cisco Unity Express 3.1.

Table 30 Cisco Unity Express 3.1 Related Documentation 

Title
Description

Cisco Unity Express Documentation, By Version

Provides links to all versions of Cisco Unity Express documentation, as well as links to related documentation for supported hardware and call control products

Cisco Unity Express 3.1 Installation and Upgrade Guide

Describes the set of Cisco Unity Express command-line interface (CLI) commands and graphical user interface (GUI) options for installing and upgrading the Cisco Unity Express software.

Cisco Unity Express Voice-Mail and Auto-Attendant CLI Administrator Guide for 3.0 and Later Versions

Describes the set of Cisco Unity Express command-line interface (CLI) commands and tasks for installing, configuring, managing, and maintaining Cisco Unity Express applications, such as voice mail.

Cisco Unity Express 3.1 GUI Administrator Guide

Introduces the set of graphical interface screens and tasks used for configuring, administering, and maintaining Cisco Unity Express voice mail and auto-attendant applications.

Cisco Unity Express 3.1 Interactive Voice Response (IVR) CLI Administrator Guide

Describes the tasks for configuring the Interactive Voice Response (IVR) application.

Cisco Unity Express Command Reference for 3.0 and Later Versions

Provides an alphabetical reference to all CLI commands supported in Cisco Unity Express 3.1.

Cisco Unity Express 3.1 Guide to Writing and Editing Scripts

Provides an overview of writing auto-attendant and interactive voice response scripts for Cisco Unity Express 3.1 by using the Cisco Unity Express Script Editor and includes a line-by-line description of a sample script, and a script step reference.

Cisco Unified Communications Express Historical Reporting Client Configuration Guide

Provides information on how to install, configure and use the Cisco Unified Communications Express Historical Reporting Client.

Voice-Mail System User Guides:

Cisco Unity Express 3.1 Voice-Mail System Quick Start Guide

Provides quick instructions to voice-mail users for how to set up voice mailboxes, access the system, and manage voice-mail messages.

Cisco Unity Express 3.1 Voice-Mail System User's Guide for Advanced Features

Provides detailed instructions to voice-mail users for how to set up voice mailboxes, access the system, and manage voice-mail messages.

Cisco Unity Express 3.1 VoiceView Express Voice-Mail System Quick Start Guide

Provides quick instructions for how to use VoiceView Express—available on selected Cisco Unified IP Phone screen menus—to set up voice mailboxes, access the system, and manage voice-mail messages.

Cisco Unified Messaging Gateway 1.0 Guides:

 

Release Notes for Cisco Unified Messaging Gateway 1.0

Provides release information about Cisco Unified Communications Messaging Gateway 1.0.

Cisco Unified Messaging Gateway 1.0 Installation and Upgrade Guide

Describes the set of Cisco Unified Communications Messaging Gateway command-line interface (CLI) commands for installing and upgrading the Cisco Unified Communications Messaging Gateway software.

Cisco Unified Messaging Gateway 1.0 CLI Administrator Guide

Describes the set of Cisco Unified Communications Messaging Gateway command-line interface (CLI) commands and tasks for installing, configuring, managing, and maintaining the UMG node.

Cisco Unified Messaging Gateway 1.0 Command Reference

Provides an alphabetical reference to all CLI commands supported in Cisco Unified Communications Messaging Gateway 1.0.


Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Use this document in conjunction with the documents listed in the "Additional References" section.

DISCLAIMER FOR RECORDING A CONVERSATION

The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal, state and/or local laws. Legal advice should be sought prior to implementing any practice that monitors or records any phone conversation. Some laws require some form of notification to all parties to a phone conversation, such as by using a beep tone or other notification method or requiring the consent of all parties to the phone conversation, prior to monitoring or recording the phone conversation. Some of these laws incorporate strict penalties. In cases where local laws require a periodic beep while a conversation is being recorded, the Cisco Unity Express voice-mail system provides a user with the option of activating "the beep." Prior to activating the Cisco Unity Express live record function, check the laws of all applicable jurisdictions. This is not legal advice and should not take the place of obtaining legal advice from a lawyer. IN ADDITION TO THE GENERAL DISCLAIMER THAT ACCOMPANIES THIS CISCO UNITY EXPRESS PRODUCT, CISCO ADDITIONALLY DISCLAIMS ANY AND ALL LIABILITY, BOTH CIVIL AND CRIMINAL, AND ASSUMES NO RESPONSIBILITY FOR THE UNAUTHORIZED AND/OR ILLEGAL USE OF THIS CISCO UNITY EXPRESS PRODUCT. THIS DISCLAIMER OF LIABILITY INCLUDES, BUT IS NOT NECESSARILY LIMITED TO, THE UNAUTHORIZED AND/OR ILLEGAL RECORDING AND MONITORING OF TELEPHONE CONVERSATIONS IN VIOLATION OF APPLICABLE FEDERAL, STATE AND/OR LOCAL LAWS.

Copyright © 2007, Cisco Systems, Inc. All rights reserved.