Table Of Contents
Release Notes for Cisco Unity Express 3.1
Hardware Supported for Cisco Unity Express 3.1
Languages Supported for Cisco Unity Express 3.1
Files Included in Cisco Unity Express 3.1
Files for the NM-CUE-EC, NM-CUE, and AIM-CUE
Cisco Unity Express Software Licenses and Factory-Set Limits
NME-CUE Software Licenses and System Limits
NM-CUE-EC Software Licenses and System Limits
NM-CUE Software Licenses and System Limits
1-GB AIM-CUE Software Licenses and System Limits
Determining the Software Version and License
New Features and Enhancements in Cisco Unity Express 3.1.2
Support for Cisco Unified Communications Manager 4.3(1)
New Features and Enhancements in Cisco Unity Express 3.1.1
Support for Automatic Registration with Cisco Unified Messaging Gateway 1.0
Support for Cisco Unified Communications Manager 6.1
Storing of Historical Reporting on Remote Sites
New Voice Mail Subscriber Feature
New CLI Commands in Cisco Unity Express 3.1.2
New CLI Commands in Cisco Unity Express 3.1.1
Open Caveats—Cisco Unity Express Version 3.1.2
Resolved Caveats—Cisco Unity Express Version 3.1.2
Open Caveats—Cisco Unity Express Version 3.1.1
Resolved Caveats—Cisco Unity Express Version 3.1.1
Obtaining Documentation, Obtaining Support, and Security Guidelines
Release Notes for Cisco Unity Express 3.1
March 11, 2008
Cisco Unity Express 3.1.2
Text Part Number OL-14540-02
These release notes support Cisco Unity Express 3.1 up to and including Cisco Unity Express 3.1.2. These release notes are updated as needed.
We recommend that you read the field notices for this release to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.
Table 1 describes the history of this Cisco Unity Express version.
Table 1 Cisco Unity Express 3.1 History
Cisco Unity Express Version Released3.1.1
November 5, 2007
3.1.2
March 11, 2008
Note
The user documentation for Cisco Unity Express refers to this version as 3.1. The 3.1.2 version is the second released version for Cisco Unity Express 3.1.
Contents
These release notes contain the following sections:
•
New Features and Enhancements
•
Obtaining Documentation, Obtaining Support, and Security Guidelines
System Requirements
Hardware and software requirements for Cisco Unity Express 3.1 are in the following sections:
•
Hardware Supported for Cisco Unity Express 3.1
•
Languages Supported for Cisco Unity Express 3.1
•
Files Included in Cisco Unity Express 3.1
•
Cisco Unity Express Software Licenses and Factory-Set Limits
–
NME-CUE Software Licenses and System Limits
–
NM-CUE-EC Software Licenses and System Limits
–
NM-CUE Software Licenses and System Limits
–
1-GB AIM-CUE Software Licenses and System Limits
•
Determining the Software Version and License
Hardware Supported for Cisco Unity Express 3.1
Table 2 lists supported platforms and the minimum Cisco IOS release required to support Cisco Unity Express 3.1 on the NME-CUE, NM-CUE-EC, NM-CUE, and AIM-CUE.
Table 2 Supported Platforms in Cisco Unity Express 3.1 and Minimum Cisco IOS Release Required
Cisco Platform Cisco Unity Express Enhanced Network Module (NME-CUE) Cisco Unity Express Network Module Extended Capacity (NM-CUE-EC) Cisco Unity Express Network Module (NM-CUE) Cisco Unity Express AIM-CUE 1Cisco 2801
—
—
—
12.3(8)T4
Cisco 2811
Cisco 2821
Cisco 285112.4(9)T
12.3(11)T5, 12.3(14)T1, 12.4(1)
12.3(8)T4
12.3(8)T4
Cisco 3825
Cisco 384512.4(9)T
12.3(11)T5, 12.3(14)T1, 12.4(1)
12.3(11)T
12.3(11)T
1 Only the 1 GB AIM module is supported in version 3.1.
Languages Supported for Cisco Unity Express 3.1
Cisco Unity Express 3.1 supports different languages for the telephony user interface and the VoiceView Express user interface. The GUI pages, CLI commands, and the interface are only available in English.
Multiple languages can be installed on the system at one time. You can install up to five languages at one time on the NME-CUE, NM-CUE-EC, and the NM-CUE. You can install up to two languages on the 1-GB AIM-CUE.
Cisco Unity Express 3.1.1 supports the following languages:
•
Chinese (Mandarin)
•
Danish
•
Dutch
•
English (United Kingdom)
•
English (United States)
•
French (Canada)
•
French (Europe)
•
German
•
Italian
•
Japanese
•
Korean
•
Portuguese (Brazil)
•
Spanish (Europe)
•
Spanish (Latin America)
•
Spanish (Mexico)
•
Swedish
CautionChinese, Japanese and Korean were not supported in Cisco Unity Express 3.0. If you are upgrading from Cisco Unity Express 2.3.x and these languages are installed, then you must upgrade directly to Cisco Unity Express 3.1.1.
Files Included in Cisco Unity Express 3.1
This section lists the files available in Cisco Unity Express 3.1. See the following sections:
•
Files for the NM-CUE-EC, NM-CUE, and AIM-CUE
Files for the NME-CUE
Table 3 lists the files available in Cisco Unity Express 3.1 for the NME-CUE.
Table 3 NME-CUE Files Included in Cisco Unity Express 3.1
Filename Descriptioncue-vm-k9.nme.3.1.x.pkg1
The main software package file
cue-installer.nme.3.1.x
Helper installer
cue-vm-installer-k9.nme.3.1.x.prt1
Installer payload file
cue-vm-full-k9.nme.3.1.x.prt1
VoiceMail application
CUEEditor3.1.x.exe
Installer for the Script Editor
CUCEHistoricalReportsInstall-3.1.x.exe
Installer for the Cisco Unified Communications Express Historical Reporting Client
cue-ivr-jsp.3.1.x.tar
Installer for the Java Server pages, Servlet, and VoiceXML web application development kit for Cisco Unity Express applications using the Interactive Voice Response feature
Language Packagescue-vm-langpack.nme.3.1.x.pkg1
Language package file
cue-vm-en_US-langpack.nme.3.1.x.prt1
English (US) language package
cue-vm-zh_CN-langpack.nme.3.1.x.prt1
Chinese language package
cue-vm-da_DK-langpack.nme.3.1.x.prt1
Danish language package
cue-vm-nl_NL-langpack.nm+aim.3.1.x.prt1
Dutch language package
cue-vm-en_GB-langpack.nme.3.1.x.prt1
British English (UK) language package
cue-vm-fr_FR-langpack.nme.3.1.x.prt1
French (European) language package
cue-vm-fr_CA-upg-langpack.nme.3.1.x
French (Canada) language package
cue-vm-de_DE-langpack.nme.3.1.x.prt1
German (European) language package
cue-vm-it_IT-langpack.nme.3.1.x.prt1
Italian language package
cue-vm-ja_JP-langpack.nme.3.1.x.prt1
Japanese language package
cue-vm-ko_KR-langpack.nme.3.1.x.prt1
Korean language package
cue-vm-pt_BR-langpack.nme.3.1.x.prt1
Portuguese (Brazilian) language package
cue-vm-es_ES-langpack.nme.3.1.x.prt1
Spanish (European) language package
cue-vm-es_CO-langpack.nme.3.1.x.prt1
Spanish (Latin American) language package
cue-vm-es_MX-langpack.nme.3.1.xprt1
Spanish (Mexico) language package
cue-vm-sv_SE-langpack.nme.3.1.x.prt1
Swedish language package
License Packages for Cisco Unified Communications Managercue-vm-license_12mbx_ccm_3.1.x.pkg
License for 12 mailboxes
cue-vm-license_25mbx_ccm_3.1.x.pkg
License for 25 mailboxes
cue-vm-license_50mbx_ccm_3.1.x.pkg
License for 50 mailboxes
cue-vm-license_100mbx_ccm_3.1.x.pkg
License for 100 mailboxes
cue-vm-license_150mbx_ccm_3.1.x.pkg
License for 150 mailboxes
cue-vm-license_200mbx_ccm_3.1.x.pkg
License for 200 mailboxes
cue-vm-license_250mbx_ccm_3.1.x.pkg
License for 250 mailboxes
License Packages for Cisco Unified Communications Manager Expresscue-vm-license_12mbx_cme_3.1.x.pkg
License for 12 mailboxes
cue-vm-license_25mbx_cme_3.1.x.pkg
License for 25 mailboxes
cue-vm-license_50mbx_cme_3.1.x.pkg
License for 50 mailboxes
cue-vm-license_100mbx_cme_3.1.x.pkg
License for 100 mailboxes
cue-vm-license_150mbx_cme_3.1.x.pkg
License for 150 mailboxes
cue-vm-license_200mbx_cme_3.1.x.pkg
License for 200 mailboxes
cue-vm-license_250mbx_cme_3.1.x.pkg
License for 250 mailboxes
Optional Add-on License Packages for Interactive Voice Response (IVR) Supportcue-vm-license_2port_ivr_3.1.x.pkg
License for 2 IVR sessions
cue-vm-license_4port_ivr_3.1.x.pkg
License for 4 IVR sessions
cue-vm-license_8port_ivr_3.1.x.pkg
License for 8 IVR sessions
cue-vm-license_16port_ivr_3.1.x.pkg
License for 16 IVR sessions
cue-vm-license_20port_ivr_3.1.x.pkg
License for 20 IVR sessions
cue-vm-license_2port_ivr_inc_nme_3.1.x.pkg
Upgrade license to add 2 IVR sessions
1 Required to upgrade the software using the online installer.
Files for the NM-CUE-EC, NM-CUE, and AIM-CUE
Table 4 lists the files available in Cisco Unity Express 3.1 for the NM-CUE-EC, NM-CUE and AIM-CUE.
Table 4 NM-CUE-EC, NM-CUE, and AIM-CUE Files Included in Cisco Unity Express 3.1
Filename Descriptioncue-vm-k9.nm-aim.3.1.x.pkg1
The main software package file
cue-installer.nm-aim.3.1.x
Installer image. Also known as the Helper image.
cue-vm-installer-k9.nm-aim.3.1.x.prt1
Installer payload file
cue-vm-full-k9.nm-aim.3.1.x.prt1
Voice-mail application
cue-vm-upgrade-k9.nm-aim.2.3.4_3.1.x.prt1
Package upgrade file from version 2.3.4
CUEEditor3.1.x.exe
Installer for the Script Editor
CUCEHistoricalReportsInstall-3.1.x.exe
Installer for the Cisco Unified Communications Express Historical Reporting Client
cue-ivr-jsp.3.1.x.tar
Installer for the Java Server pages, Servlet, and VoiceXML web application development kit for Cisco Unity Express applications using the Interactive Voice Response feature
Language Packagescue-vm-langpack.nm-aim.3.1.x.pkg1
Language package file
cue-vm-en_US-langpack.nm-aim.3.1.x.prt1
English (US) language package
cue-vm-en_US-upg-langpack.nm-aim.2.3.4_3.1.x.prt1
Upgrade package from version 2.3.4
cue-vm-zh_CN-langpack.nm+aim.3.1.x.prt1
Chinese language package
cue-vm-zh_CN-upg-langpack.2.3.4_3.1.x.prt1
Upgrade package from release 2.3.4
cue-vm-da_DK-langpack.nm-aim.3.1.x.prt1
Danish language package
cue-vm-da_DK-upg-langpack.nm-aim.2.3.4_3.1.x.prt1
Upgrade package from version 2.3.4
cue-vm-nl_NL-langpack.nm+aim.3.1.x.prt1
Dutch language package
cue-vm-en_GB-langpack.nm-aim.3.1.x.prt1
British English (UK) language package
cue-vm-en_GB-upg-langpack.nm-aim.2.3.4_3.1.x.prt1
Upgrade package from version 2.3.4
cue-vm-fr_FR-langpack.nm-aim.3.1.x.prt1
French (European) language package
cue-vm-fr_FR-upg-langpack.nm-aim.2.3.4_3.1.x.prt1
Upgrade package from version 2.3.4
cue-vm-fr_CA-upg-langpack.nm-aim.3.1.x
French (Canada) language package
cue-vm-fr_CA-upg-langpack.nm-aim.2.3.4_3.1.x.prt1
Upgrade package from version 2.3.4
cue-vm-de_DE-langpack.nm-aim.3.1.x.prt1
German (European) language package
cue-vm-de_DE-upg-langpack.nm-aim.2.3.4_3.1.x.prt1
Upgrade package from version 2.3.4
cue-vm-it_IT-langpack.nm-aim.3.1.x.prt1
Italian language package
cue-vm-it_IT-upg-langpack.nm-aim.2.3.4_3.1.x.prt1
Upgrade package from version 2.3.4
cue-vm-ja_JP-langpack.nm+aim.3.1.x.prt1
Japanese language package
cue-vm-ja_JP-upg-langpack.2.3.4_3.1.x.prt1
Upgrade package from release 2.3.4
cue-vm-ko_KR-langpack.nm+aim.3.1.x.prt1
Korean language package
cue-vm-ko_KR-upg-langpack.2.3.4_3.1.x.prt1
Upgrade package from release 2.3.4
cue-vm-pt_BR-langpack.nm-aim.3.1.x.prt1
Portuguese (Brazilian) language package
cue-vm-pt_BR-upg-langpack.nm-aim.2.3.4_3.1.x.prt1
Upgrade package from version 2.3.4
cue-vm-es_ES-langpack.nm-aim.3.1.x.prt1
Spanish (European) language package
cue-vm-es_ES-upg-langpack.nm-aim.2.3.4_3.1.x.prt1
Upgrade package from version 2.3.4
cue-vm-es_CO-langpack.nm-aim.3.1.x.prt1
Spanish (Latin American) language package
cue-vm-es_CO-upg-langpack.nm-aim.2.3.4_3.1.x.prt1
Upgrade package from version 2.3.4
cue-vm-es_MX-langpack.nm-aim.3.1.xprt1
Spanish (Mexico) language package
cue-vm-es_MX-upg-langpack.nm-aim.2.3.4_3.1.x.prt1
Upgrade package from version 2.3.4
cue-vm-es_MX-langpack.nm+aim.3.1.x.prt1
Spanish (Mexico) language package
cue-vm-es_MX-upg-langpack.2.3.4_3.1.x.prt1
Upgrade package from release 2.3.4
cue-vm-se_SE-langpack.nm+aim.3.1.x.prt1
Swedish language package
License Packages for Cisco Unified Communications Managercue-vm-license_12mbx_ccm_3.1.x.pkg
License for 12 mailboxes
cue-vm-license_25mbx_ccm_3.1.x.pkg
License for 25 mailboxes
cue-vm-license_50mbx_ccm_3.1.x.pkg
License for 50 mailboxes
cue-vm-license_100mbx_ccm_3.1.x.pkg
License for 100 mailboxes
cue-vm-license_150mbx_ccm_3.1.x.pkg
License for 150 mailboxes
cue-vm-license_200mbx_ccm_3.1.x.pkg
License for 200 mailboxes
cue-vm-license_250mbx_ccm_3.1.x.pkg
License for 250 mailboxes
License Packages for Cisco Unified Communications Manager Expresscue-vm-license_12mbx_cme_3.1.x.pkg
License for 12 mailboxes
cue-vm-license_25mbx_cme_3.1.x.pkg
License for 25 mailboxes
cue-vm-license_50mbx_cme_3.1.x.pkg
License for 50 mailboxes
cue-vm-license_100mbx_cme_3.1.x.pkg
License for 100 mailboxes
cue-vm-license_150mbx_cme_3.1.x.pkg
License for 150 mailboxes
cue-vm-license_200mbx_cme_3.1.x.pkg
License for 200 mailboxes
cue-vm-license_250mbx_cme_3.1.x.pkg
License for 250 mailboxes
Optional Add-on License Packages for Interactive Voice Response (IVR) Supportcue-vm-license_2port_ivr_3.1.x.pkg
License for 2 IVR sessions
cue-vm-license_4port_ivr_3.1.x.pkg
License for 4 IVR sessions
cue-vm-license_8port_ivr_3.1.x.pkg
License for 8 IVR sessions
cue-vm-license_16port_3.1.x.pkg
License for 16 IVR sessions
cue-vm-license_20port_ivr_3.1.x.pkg
License for 20 IVR sessions
cue-vm-license_2port_ivr_inc_3.1.x.pkg
Upgrade license to add 2 IVR sessions
1 Required to upgrade the software using the online installer.
Cisco Unity Express Software Licenses and Factory-Set Limits
Factory-set system limits are determined by the ordered license and are different for each network module type. See the following sections for the software licenses and factory-set limits supported for each network module type:
•
NME-CUE Software Licenses and System Limits
•
NM-CUE-EC Software Licenses and System Limits
•
NM-CUE Software Licenses and System Limits
•
1-GB AIM-CUE Software Licenses and System Limits
NME-CUE Software Licenses and System Limits
To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express at:
http://www.cisco.com/pcgi-bin/tablebuild.pl?topic=278535672
In Cisco Unity Express 3.1, the NME-CUE supports up to 5 languages to be installed concurrently.
This section describes the software licenses and system limits for the NME-CUE:
•
Cisco Unity Express Licenses Supported on NME-CUE, Table 5
•
NME-CUE System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage, Table 7
•
NME-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members, Table 7
•
NME-CUE System Capacities for Scripts, Prompts, and Triggers, Table 8
•
NME-CUE System Capacities for IVR HTTP Triggers and Database Profiles, Table 9
•
NME-CUE Maximum Number of Documents and Applications, Table 10
Table 5 lists the Cisco Unity Express 3.1 licenses supported on the NME-CUE.
Table 5 Cisco Unity Express Licenses Supported on NME-CUE
License Type Supported LicensesCisco Unified Communications Manager:
Voice Mail and Auto-Attendant:
•
SCUE-LIC-12CCM-3.1.x — 12 mailboxes
•
SCUE-LIC-25CCM-3.1.x — 25 mailboxes
•
SCUE-LIC-50CCM-3.1.x — 50 mailboxes
•
SCUE-LIC-100CCM-3.1.x — 100 mailboxes
•
SCUE-LIC-150CCM-3.1.x — 150 mailboxes
•
SCUE-LIC-200CCM-3.1.x — 200 mailboxes
•
SCUE-LIC-250CCM-3.1.x — 250 mailboxes
Cisco Unified
Communications Manager ExpressVoice-Mail and Auto-Attendant:
•
SCUE-LIC-12CME-3.1.x — 12 mailboxes
•
SCUE-LIC-25CME-3.1.x — 25 mailboxes
•
SCUE-LIC-50CME-3.1.x — 50 mailboxes
•
SCUE-LIC-100CME-3.1.x — 100 mailboxes
•
SCUE-LIC-150CME-3.1.x — 150 mailboxes
•
SCUE-LIC-200CME-3.1.x — 200 mailboxes
•
SCUE-LIC-250CME-3.1.x — 250 mailboxes
Interactive Voice Response (requires purchase of an additional license)
•
SCUE-IVR-S2-3.1.x — 2 IVR sessions
•
SCUE-IVR-S4-3.1.x — 4 IVR sessions
•
SCUE-IVR-S8-3.1.x — 8 IVR sessions
•
SCUE-IVR-S16-3.1.x — 16 IVR sessions
•
SCUE-IVR-S20-3.1.x — 20 IVR sessions
•
SCUE-IVRUPG-S2=1 — 2 IVR session upgrade for 2-14 sessions
•
SCUE-IVRUPG-S2V2 — 2 IVR session upgrade if running a license of 16 sessions or higher
1 This upgrade license adds 2 IVR sessions. See Table 24 for the maximum number of IVR sessions supported for each specific Cisco Unity Express mailbox license.
2 Supported on NME-CUE only.
Note
Depending on the Cisco Unity Express mailbox license installed, only selected Interactive Voice Response licenses can be installed. Table 9 shows the Interactive Voice Response licenses that are compatible with specific Cisco Unity Express mailbox licenses on the NME-CUE.
Table 6 lists the system capacities for mailboxes, ports, storage hours, and historical reporting storage for the NME-CUE.
Table 6 NME-CUE System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage
Cisco Unity Express License/Software SKU Total Mailbox Storage (Hrs) Default Mailbox Size (Sec)1 No. of Concurrent Voice Mail (VM),
Auto-Attendant (AA) and Interactive Voice Response (IVR) Ports/Sessions2 No. of Attachments per E-mail Email/fax Max Queue Size No. of Days of Historical Reporting Data Stored No. of Historical Reporting Clients SupportedSCUE-LIC-12CCM
SCUE-LIC-12CME300
63529
24 —VM/AA only
24 — 2 VM/AA,
22 IVR5
500
365
2
SCUE-LIC-25CCM
SCUE-LIC-25CME300
36000
24 —VM/AA only
24 — 2 VM/AA,
22 IVR5
500
365
2
SCUE-LIC-50CCM
SCUE-LIC-50CME300
16115
24 —VM/AA only
24 — 4 VM/AA,
20 IVR5
500
365
2
SCUE-LIC-100CCM
SCUE-LIC-100CME300
9000
24 —VM/AA only
24 — 6 VM/AA,
18 IVR5
500
365
2
SCUE-LIC-150CCM
SCUE-LIC-150CME300
6171
24 —VM/AA only
24 —10 VM/AA,
14 IVR5
500
365
2
SCUE-LIC-200CCM
SCUE-LIC-200CME300
4800
24 —VM/AA only
24 —10 VM/AA,
14 IVR5
500
365
2
SCUE-LIC-250CCM
SCUE-LIC-250CME300
3297
24 —VM/AA only
24 —12 VM/AA,
12 IVR5
500
365
2
1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).
2 The first number shown is for systems running VM and AA only. The second set of numbers shown is for systems with the optional IVR license installed. On these systems, ports are dedicated to either VM/AA, or IVR. The number of VM/AA and IVR ports is fixed, and unused VM/AA ports cannot be used for IVR, and unused IVR ports cannot be used for VM/AA.
Table 7 lists the maximum number of mailboxes, users, groups, owners and members supported on the NME-CUE.
Table 8 lists the system capacities for scripts, prompts, and triggers supported on the NME-CUE.
Table 8 NME-CUE System Capacities for Scripts, Prompts, and Triggers
Cisco Unity Express License/Software SKU No.of Custom Scripts Custom Prompt Capacity per Installed Language1 No. of VoiceXML Web Apps No. of Triggers No. of Custom HTTP TriggersSCUE-LIC-12CCM
SCUE-LIC-12CME8
250 minutes
8
8 SIP
8 JTAPI8
SCUE-LIC-25CCM
SCUE-LIC-25CME8
250 minutes
8
8 SIP
8 JTAPI8
SCUE-LIC-50CCM
SCUE-LIC-50CME8
250 minutes
8
8 SIP
8 JTAPI8
SCUE-LIC-100CCM
SCUE-LIC-100CME8
250 minutes
8
8 SIP
8 JTAPI8
SCUE-LIC-150CCM
SCUE-LIC-150CME8
250 minutes
8
8 SIP
8 JTAPI8
SCUE-LIC-200CCM
SCUE-LIC-200CME8
250 minutes
8
8 SIP
8 JTAPI8
SCUE-LIC-250CCM
SCUE-LIC-250CME8
250 minutes
8
8 SIP
8 JTAPI8
1 In releases prior to Cisco Unity Express 3.0, the number of custom prompts supported was a fixed number based on the type of hardware. Beginning with Cisco Unity Express 3.0, any number of custom prompts is supported for up to 250 minutes per installed language.
Table 9 shows the NME-CUE system capacities for IVR HTTP Triggers and Database profiles, and the optional IVR license software SKUs that are compatible with the Cisco Unity Express license software SKUs. The compatibility is enforced when installing the IVR licenses. If you attempt to install an IVR license that supports more IVR sessions than the Cisco Unity Express license allows, then the IVR installation will be unsuccessful. These combinations of software licenses are marked "Installation Not Supported."
Depending on the maximum number of IVR sessions supported for the Cisco Unity Express mailbox license, the license upgrade supporting 2 additional IVR sessions may be installed.
Table 9 NME-CUE System Capacities for IVR HTTP Triggers and Database Profiles
Cisco Unity Express License/Software SKU IVR License Software/SKU Max Sessions of HTTP Triggers1 No. of Database Profiles No. of Database Connections/Profile2SCUE-LIC-12CCM
SCUE-LIC-12CMESCUE-IVR-S2
2
8
4
SCUE-LIC-12CCM
SCUE-LIC-12CMESCUE-IVR-S4
4
8
8
SCUE-LIC-12CCM
SCUE-LIC-12CMESCUE-IVR-S8
8
8
16
SCUE-LIC-12CCM
SCUE-LIC-12CMESCUE-IVR-S16
16
8
32
SCUE-LIC-12CCM
SCUE-LIC-12CMESCUE-IVR-S20
20
8
40
SCUE-LIC-25CCM
SCUE-LIC-25CMESCUE-IVR-S2
2
8
4
SCUE-LIC-25CCM
SCUE-LIC-25CMESCUE-IVR-S4
4
8
8
SCUE-LIC-25CCM
SCUE-LIC-25CMESCUE-IVR-8
8
8
16
SCUE-LIC-25CCM
SCUE-LIC-25CMESCUE-IVR-S16
16
8
32
SCUE-LIC-25CCM
SCUE-LIC-25CMESCUE-IVR-S20
20
8
40
SCUE-LIC-50CCM
SCUE-LIC-50CMESCUE-IVR-S2
2
8
4
SCUE-LIC-50CCM
SCUE-LIC-50CMESCUE-IVR-S4
4
8
8
SCUE-LIC-50CCM
SCUE-LIC-50CMESCUE-IVR-S8
8
8
16
SCUE-LIC-50CCM
SCUE-LIC-50CMESCUE-IVR-S16
16
8
32
SCUE-LIC-50CCM
SCUE-LIC-50CMESCUE-IVR-S20
20
8
40
SCUE-LIC-100CCM
SCUE-LIC-100CMESCUE-IVR-S2
2
8
4
SCUE-LIC-100CCM
SCUE-LIC-100CMESCUE-IVR-S4
4
8
8
SCUE-LIC-100CCM
SCUE-LIC-100CMESCUE-IVR-S8
8
8
16
SCUE-LIC-100CCM
SCUE-LIC-100CMESCUE-IVR-S16
16
8
32
SCUE-LIC-100CCM
SCUE-LIC-100CMESCUE-IVR-S20
Installation Not Supported
SCUE-LIC-150CCM
SCUE-LIC-150CMESCUE-IVR-S2
2
8
4
SCUE-LIC-150CCM
SCUE-LIC-150CMESCUE-IVR-S4
4
8
8
SCUE-LIC-150CCM
SCUE-LIC-150CMESCUE-IVR-S8
8
8
16
SCUE-LIC-150CCM
SCUE-LIC-150CMESCUE-IVR-S16
Installation Not Supported
SCUE-LIC-150CCM
SCUE-LIC-150CMESCUE-IVR-S20
Installation Not Supported
SCUE-LIC-200CCM
SCUE-LIC-200CMESCUE-IVR-S2
2
8
4
SCUE-LIC-200CCM
SCUE-LIC-200CMESCUE-IVR-S4
4
8
8
SCUE-LIC-200CCM
SCUE-LIC-200CMESCUE-IVR-S8
8
8
16
SCUE-LIC-200CCM
SCUE-LIC-200CMESCUE-IVR-S16
Installation Not Supported
SCUE-LIC-200CCM
SCUE-LIC-200CMESCUE-IVR-S20
Installation Not Supported
SCUE-LIC-250CCM
SCUE-LIC-250CMESCUE-IVR-S2
2
8
4
SCUE-LIC-250CCM
SCUE-LIC-250CMESCUE-IVR-S4
4
8
8
SCUE-LIC-250CCM
SCUE-LIC-250CMESCUE-IVR-S8
8
8
16
SCUE-LIC-250CCM
SCUE-LIC-250CMESCUE-IVR-S16
Installation Not Supported
SCUE-LIC-250CCM
SCUE-LIC-250CMESCUE-IVR-S20
Installation Not Supported
1 The maximum number of sessions of HTTP triggers is determined by the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of HTTP trigger sessions is 6. If the number of IVR sessions is upgraded, then the number of HTTP trigger sessions supported will increase by the same amount.For the maximum number of IVR sessions supported on each license, see the No. of Concurrent Voice Mail, Auto-Attendant, and Interactive Voice Response Ports/Sessions column in Table 6.
2 The maximum number of database connections per profile is twice the number of sessions supported in the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of database connections per profile supported is 12. If the number of IVR sessions is upgraded, then the number of database connections per profile supported will increase.
Table 10 shows the maximum number of documents and applications supported on the NME-CUE.
NM-CUE-EC Software Licenses and System Limits
To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express at:
http://www.cisco.com/pcgi-bin/tablebuild.pl?topic=278535672
In Cisco Unity Express 3.1, the NM-CUE-EC supports up to 5 languages to be installed concurrently.
This section describes system limits for the NM-CUE-EC:
•
Cisco Unity Express Licenses Supported on NM-CUE-EC, Table 11
•
NM-CUE-EC System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage, Table 12
•
NM-CUE-EC Maximum Number of Mailboxes, Users, Groups, Owners, and Members, Table 13
•
NM-CUE-EC System Capacities for Scripts, Prompts and Triggers, Table 14
•
NM-CUE-EC System Capacities for IVR HTTP Triggers and Database Profiles, Table 15
•
NM-CUE-EC Maximum Number of Documents and Applications, Table 16
Table 11 lists the Cisco Unity Express 3.1 licenses supported on the NM-CUE-EC.
Table 11 Cisco Unity Express Licenses Supported on NM-CUE-EC
License Type Supported LicensesCisco Unified
Communications Manager:Voice-Mail and Auto-Attendant:
•
SCUE-LIC-12CCM-3.1.x — 12 mailboxes
•
SCUE-LIC-25CCM-3.1.x — 25 mailboxes
•
SCUE-LIC-50CCM-3.1.x — 50 mailboxes
•
SCUE-LIC-100CCM-3.1.x — 100 mailboxes
•
SCUE-LIC-150CCM-3.1.x — 150 mailboxes
•
SCUE-LIC-200CCM-3.1.x — 200 mailboxes
•
SCUE-LIC-250CCM-3.1.x — 250 mailboxes
Cisco Unified
Communications Manager ExpressVoice-Mail and Auto-Attendant:
•
SCUE-LIC-12CME-3.1.x — 12 mailboxes
•
SCUE-LIC-25CME-3.1.x — 25 mailboxes
•
SCUE-LIC-50CME-3.1.x — 50 mailboxes
•
SCUE-LIC-100CME-3.1.x — 100 mailboxes
•
SCUE-LIC-150CME-3.1.x — 150 mailboxes
•
SCUE-LIC-200CME-3.1.x — 200 mailboxes
•
SCUE-LIC-250CME-3.1.x — 250 mailboxes
Interactive Voice Response (requires purchase of an additional license)
•
SCUE-IVR-S2-3.1.x — 2 IVR sessions
•
SCUE-IVR-S4-3.1.x — 4 IVR sessions
•
SCUE-IVR-S8-3.1.x — 8 IVR sessions
•
SCUE-IVRUPG-S2=1 — 2 IVR session upgrade
1 This upgrade license adds 2 IVR sessions. See Table 24 for the maximum number of IVR sessions supported for each specific Cisco Unity Express mailbox license.
Note
Depending on the Cisco Unity Express mailbox license installed, only selected Interactive Voice Response licenses can be installed. Table 15 shows the Interactive Voice Response licenses that are compatible with specific Cisco Unity Express mailbox licenses on the NM-CUE-EC.
Table 12 lists the system capacities for mailboxes, ports, storage hours, and historical reporting storage for the NM-CUE-EC.
Table 12 NM-CUE-EC System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage
Cisco Unity Express License/Software SKU Total Mailbox Storage (Hrs) Default Mailbox Size (Sec)1 No. of Concurrent Voice Mail (VM),
Auto-Attendant (AA), and Interactive Voice Response (IVR) Ports/Sessions2 No. of Attachments per Email Email/fax Max Queue Size No. of Days of Historical Reporting Data Stored No. of Historical Reporting Clients SupportedSCUE-LIC-12CCM
SCUE-LIC-12CME300
63529
16 —VM/AA only
16 — 2 VM/AA,
14 IVR5
500
365
2
SCUE-LIC-25CCM
SCUE-LIC-25CME300
36000
16 —VM/AA only
16 — 2 VM/AA,
14 IVR5
500
365
2
SCUE-LIC-50CCM
SCUE-LIC-50CME300
16115
16 — VM/AA only
16 — 4 VM/AA,
12 IVR5
500
365
2
SCUE-LIC-100CCM
SCUE-LIC-100CME300
9600
16 — VM/AA only
16 — 6 VM/AA,
10 IVR5
500
365
2
SCUE-LIC-150CCM
SCUE-LIC-150CME300
6171
16 — VM/AA only
16 — 10 VM/AA,
6 IVR5
500
365
2
SCUE-LIC-200CCM
SCUE-LIC-200CME300
4800
16 — VM/AA only
16 — 10 VM/AA,
6 IVR5
500
365
2
SCUE-LIC-250CCM
SCUE-LIC-250CME300
3297
16 — VM/AA only
16 — 12 VM/AA,
4 IVR5
500
365
2
1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).
2 The first number shown is for systems running VM and AA only. The second set of numbers shown is for systems with the optional IVR license installed. On these systems, ports are dedicated to either VM/AA, or IVR. The number of VM/AA and IVR ports is fixed, and unused VM/AA ports cannot be used for IVR, and unused IVR ports cannot be used for VM/AA.
Table 13 lists the maximum number of mailboxes, users, groups, owners and members supported on the NM-CUE-EC.


