Cisco Unity Express

Table Of Contents

Release Notes for Cisco Unity Express 3.1

Contents

System Requirements

Hardware Supported for Cisco Unity Express 3.1

Languages Supported for Cisco Unity Express 3.1

Files Included in Cisco Unity Express 3.1

Files for the NME-CUE

Files for the NM-CUE-EC, NM-CUE, and AIM-CUE

Cisco Unity Express Software Licenses and Factory-Set Limits

NME-CUE Software Licenses and System Limits

NM-CUE-EC Software Licenses and System Limits

NM-CUE Software Licenses and System Limits

1-GB AIM-CUE Software Licenses and System Limits

Software Upgrade Overview

Software Compatibility

Determining the Software Version and License

New Features and Enhancements

New Features and Enhancements in Cisco Unity Express 3.1.2

Support for Cisco Unified Communications Manager 4.3(1)

New Features and Enhancements in Cisco Unity Express 3.1.1

New language support:

Support for Automatic Registration with Cisco Unified Messaging Gateway 1.0

Support for Cisco Unified Communications Manager 6.1

Storing of Historical Reporting on Remote Sites

New Voice Mail Subscriber Feature

New CLI Commands

New CLI Commands in Cisco Unity Express 3.1.2

New CLI Commands in Cisco Unity Express 3.1.1

Caveats

Open Caveats—Cisco Unity Express Version 3.1.2

Resolved Caveats—Cisco Unity Express Version 3.1.2

Open Caveats—Cisco Unity Express Version 3.1.1

Resolved Caveats—Cisco Unity Express Version 3.1.1

Additional References

Obtaining Documentation, Obtaining Support, and Security Guidelines

Release Notes for Cisco Unity Express 3.1

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March 11, 2008

Cisco Unity Express 3.1.2

Text Part Number OL-14540-02

These release notes support Cisco Unity Express 3.1 up to and including Cisco Unity Express 3.1.2. These release notes are updated as needed.

We recommend that you read the field notices for this release to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.

Table 1 describes the history of this Cisco Unity Express version.

Table 1 Cisco Unity Express 3.1 History

Cisco Unity Express Version	Released
3.1.1	November 5, 2007
3.1.2	March 11, 2008

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Note The user documentation for Cisco Unity Express refers to this version as 3.1. The 3.1.2 version is the second released version for Cisco Unity Express 3.1.

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Contents

These release notes contain the following sections:

•System Requirements

•New Features and Enhancements

•Caveats

•Additional References

•Obtaining Documentation, Obtaining Support, and Security Guidelines

System Requirements

Hardware and software requirements for Cisco Unity Express 3.1 are in the following sections:

•Hardware Supported for Cisco Unity Express 3.1

•Languages Supported for Cisco Unity Express 3.1

•Files Included in Cisco Unity Express 3.1

•Cisco Unity Express Software Licenses and Factory-Set Limits

–NME-CUE Software Licenses and System Limits

–NM-CUE-EC Software Licenses and System Limits

–NM-CUE Software Licenses and System Limits

–1-GB AIM-CUE Software Licenses and System Limits

•Software Upgrade Overview

•Software Compatibility

•Determining the Software Version and License

Hardware Supported for Cisco Unity Express 3.1

Table 2 lists supported platforms and the minimum Cisco IOS release required to support Cisco Unity Express 3.1 on the NME-CUE, NM-CUE-EC, NM-CUE, and AIM-CUE.

Table 2 Supported Platforms in Cisco Unity Express 3.1 and Minimum Cisco IOS Release Required 

Cisco Platform	Cisco Unity Express Enhanced Network Module (NME-CUE)	Cisco Unity Express Network Module Extended Capacity (NM-CUE-EC)	Cisco Unity Express Network Module (NM-CUE)	Cisco Unity Express AIM-CUE 1
Cisco 2801	—	—	—	12.3(8)T4
Cisco 2811 Cisco 2821 Cisco 2851	12.4(9)T	12.3(11)T5, 12.3(14)T1, 12.4(1)	12.3(8)T4	12.3(8)T4
Cisco 3825 Cisco 3845	12.4(9)T	12.3(11)T5, 12.3(14)T1, 12.4(1)	12.3(11)T	12.3(11)T

1 Only the 1 GB AIM module is supported in version 3.1.

Languages Supported for Cisco Unity Express 3.1

Cisco Unity Express 3.1 supports different languages for the telephony user interface and the VoiceView Express user interface. The GUI pages, CLI commands, and the interface are only available in English.

Multiple languages can be installed on the system at one time. You can install up to five languages at one time on the NME-CUE, NM-CUE-EC, and the NM-CUE. You can install up to two languages on the 1-GB AIM-CUE.

Cisco Unity Express 3.1.1 supports the following languages:

•Chinese (Mandarin)

•Danish

•Dutch

•English (United Kingdom)

•English (United States)

•French (Canada)

•French (Europe)

•German

•Italian

•Japanese

•Korean

•Portuguese (Brazil)

•Spanish (Europe)

•Spanish (Latin America)

•Spanish (Mexico)

•Swedish

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Caution Chinese, Japanese and Korean were not supported in Cisco Unity Express 3.0. If you are upgrading from Cisco Unity Express 2.3.x and these languages are installed, then you must upgrade directly to Cisco Unity Express 3.1.1.

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Files Included in Cisco Unity Express 3.1

This section lists the files available in Cisco Unity Express 3.1. See the following sections:

•Files for the NME-CUE

•Files for the NM-CUE-EC, NM-CUE, and AIM-CUE

Files for the NME-CUE

Table 3 lists the files available in Cisco Unity Express 3.1 for the NME-CUE.

Table 3 NME-CUE Files Included in Cisco Unity Express 3.1 

Filename	Description
cue-vm-k9.nme.3.1.x.pkg1	The main software package file
cue-installer.nme.3.1.x	Helper installer
cue-vm-installer-k9.nme.3.1.x.prt1	Installer payload file
cue-vm-full-k9.nme.3.1.x.prt1	VoiceMail application
CUEEditor3.1.x.exe	Installer for the Script Editor
CUCEHistoricalReportsInstall-3.1.x.exe	Installer for the Cisco Unified Communications Express Historical Reporting Client
cue-ivr-jsp.3.1.x.tar	Installer for the Java Server pages, Servlet, and VoiceXML web application development kit for Cisco Unity Express applications using the Interactive Voice Response feature
Language Packages
cue-vm-langpack.nme.3.1.x.pkg1	Language package file
cue-vm-en_US-langpack.nme.3.1.x.prt1	English (US) language package
cue-vm-zh_CN-langpack.nme.3.1.x.prt1	Chinese language package
cue-vm-da_DK-langpack.nme.3.1.x.prt1	Danish language package
cue-vm-nl_NL-langpack.nm+aim.3.1.x.prt1	Dutch language package
cue-vm-en_GB-langpack.nme.3.1.x.prt1	British English (UK) language package
cue-vm-fr_FR-langpack.nme.3.1.x.prt1	French (European) language package
cue-vm-fr_CA-upg-langpack.nme.3.1.x	French (Canada) language package
cue-vm-de_DE-langpack.nme.3.1.x.prt1	German (European) language package
cue-vm-it_IT-langpack.nme.3.1.x.prt1	Italian language package
cue-vm-ja_JP-langpack.nme.3.1.x.prt1	Japanese language package
cue-vm-ko_KR-langpack.nme.3.1.x.prt1	Korean language package
cue-vm-pt_BR-langpack.nme.3.1.x.prt1	Portuguese (Brazilian) language package
cue-vm-es_ES-langpack.nme.3.1.x.prt1	Spanish (European) language package
cue-vm-es_CO-langpack.nme.3.1.x.prt1	Spanish (Latin American) language package
cue-vm-es_MX-langpack.nme.3.1.xprt1	Spanish (Mexico) language package
cue-vm-sv_SE-langpack.nme.3.1.x.prt1	Swedish language package
License Packages for Cisco Unified Communications Manager
cue-vm-license_12mbx_ccm_3.1.x.pkg	License for 12 mailboxes
cue-vm-license_25mbx_ccm_3.1.x.pkg	License for 25 mailboxes
cue-vm-license_50mbx_ccm_3.1.x.pkg	License for 50 mailboxes
cue-vm-license_100mbx_ccm_3.1.x.pkg	License for 100 mailboxes
cue-vm-license_150mbx_ccm_3.1.x.pkg	License for 150 mailboxes
cue-vm-license_200mbx_ccm_3.1.x.pkg	License for 200 mailboxes
cue-vm-license_250mbx_ccm_3.1.x.pkg	License for 250 mailboxes
License Packages for Cisco Unified Communications Manager Express
cue-vm-license_12mbx_cme_3.1.x.pkg	License for 12 mailboxes
cue-vm-license_25mbx_cme_3.1.x.pkg	License for 25 mailboxes
cue-vm-license_50mbx_cme_3.1.x.pkg	License for 50 mailboxes
cue-vm-license_100mbx_cme_3.1.x.pkg	License for 100 mailboxes
cue-vm-license_150mbx_cme_3.1.x.pkg	License for 150 mailboxes
cue-vm-license_200mbx_cme_3.1.x.pkg	License for 200 mailboxes
cue-vm-license_250mbx_cme_3.1.x.pkg	License for 250 mailboxes
Optional Add-on License Packages for Interactive Voice Response (IVR) Support
cue-vm-license_2port_ivr_3.1.x.pkg	License for 2 IVR sessions
cue-vm-license_4port_ivr_3.1.x.pkg	License for 4 IVR sessions
cue-vm-license_8port_ivr_3.1.x.pkg	License for 8 IVR sessions
cue-vm-license_16port_ivr_3.1.x.pkg	License for 16 IVR sessions
cue-vm-license_20port_ivr_3.1.x.pkg	License for 20 IVR sessions
cue-vm-license_2port_ivr_inc_nme_3.1.x.pkg	Upgrade license to add 2 IVR sessions

1 Required to upgrade the software using the online installer.

Files for the NM-CUE-EC, NM-CUE, and AIM-CUE

Table 4 lists the files available in Cisco Unity Express 3.1 for the NM-CUE-EC, NM-CUE and AIM-CUE.

Table 4 NM-CUE-EC, NM-CUE, and AIM-CUE Files Included in Cisco Unity Express 3.1 

Filename	Description
cue-vm-k9.nm-aim.3.1.x.pkg1	The main software package file
cue-installer.nm-aim.3.1.x	Installer image. Also known as the Helper image.
cue-vm-installer-k9.nm-aim.3.1.x.prt1	Installer payload file
cue-vm-full-k9.nm-aim.3.1.x.prt1	Voice-mail application
cue-vm-upgrade-k9.nm-aim.2.3.4_3.1.x.prt1	Package upgrade file from version 2.3.4
CUEEditor3.1.x.exe	Installer for the Script Editor
CUCEHistoricalReportsInstall-3.1.x.exe	Installer for the Cisco Unified Communications Express Historical Reporting Client
cue-ivr-jsp.3.1.x.tar	Installer for the Java Server pages, Servlet, and VoiceXML web application development kit for Cisco Unity Express applications using the Interactive Voice Response feature
Language Packages
cue-vm-langpack.nm-aim.3.1.x.pkg1	Language package file
cue-vm-en_US-langpack.nm-aim.3.1.x.prt1	English (US) language package
cue-vm-en_US-upg-langpack.nm-aim.2.3.4_3.1.x.prt1	Upgrade package from version 2.3.4
cue-vm-zh_CN-langpack.nm+aim.3.1.x.prt1	Chinese language package
cue-vm-zh_CN-upg-langpack.2.3.4_3.1.x.prt1	Upgrade package from release 2.3.4
cue-vm-da_DK-langpack.nm-aim.3.1.x.prt1	Danish language package
cue-vm-da_DK-upg-langpack.nm-aim.2.3.4_3.1.x.prt1	Upgrade package from version 2.3.4
cue-vm-nl_NL-langpack.nm+aim.3.1.x.prt1	Dutch language package
cue-vm-en_GB-langpack.nm-aim.3.1.x.prt1	British English (UK) language package
cue-vm-en_GB-upg-langpack.nm-aim.2.3.4_3.1.x.prt1	Upgrade package from version 2.3.4
cue-vm-fr_FR-langpack.nm-aim.3.1.x.prt1	French (European) language package
cue-vm-fr_FR-upg-langpack.nm-aim.2.3.4_3.1.x.prt1	Upgrade package from version 2.3.4
cue-vm-fr_CA-upg-langpack.nm-aim.3.1.x	French (Canada) language package
cue-vm-fr_CA-upg-langpack.nm-aim.2.3.4_3.1.x.prt1	Upgrade package from version 2.3.4
cue-vm-de_DE-langpack.nm-aim.3.1.x.prt1	German (European) language package
cue-vm-de_DE-upg-langpack.nm-aim.2.3.4_3.1.x.prt1	Upgrade package from version 2.3.4
cue-vm-it_IT-langpack.nm-aim.3.1.x.prt1	Italian language package
cue-vm-it_IT-upg-langpack.nm-aim.2.3.4_3.1.x.prt1	Upgrade package from version 2.3.4
cue-vm-ja_JP-langpack.nm+aim.3.1.x.prt1	Japanese language package
cue-vm-ja_JP-upg-langpack.2.3.4_3.1.x.prt1	Upgrade package from release 2.3.4
cue-vm-ko_KR-langpack.nm+aim.3.1.x.prt1	Korean language package
cue-vm-ko_KR-upg-langpack.2.3.4_3.1.x.prt1	Upgrade package from release 2.3.4
cue-vm-pt_BR-langpack.nm-aim.3.1.x.prt1	Portuguese (Brazilian) language package
cue-vm-pt_BR-upg-langpack.nm-aim.2.3.4_3.1.x.prt1	Upgrade package from version 2.3.4
cue-vm-es_ES-langpack.nm-aim.3.1.x.prt1	Spanish (European) language package
cue-vm-es_ES-upg-langpack.nm-aim.2.3.4_3.1.x.prt1	Upgrade package from version 2.3.4
cue-vm-es_CO-langpack.nm-aim.3.1.x.prt1	Spanish (Latin American) language package
cue-vm-es_CO-upg-langpack.nm-aim.2.3.4_3.1.x.prt1	Upgrade package from version 2.3.4
cue-vm-es_MX-langpack.nm-aim.3.1.xprt1	Spanish (Mexico) language package
cue-vm-es_MX-upg-langpack.nm-aim.2.3.4_3.1.x.prt1	Upgrade package from version 2.3.4
cue-vm-es_MX-langpack.nm+aim.3.1.x.prt1	Spanish (Mexico) language package
cue-vm-es_MX-upg-langpack.2.3.4_3.1.x.prt1	Upgrade package from release 2.3.4
cue-vm-se_SE-langpack.nm+aim.3.1.x.prt1	Swedish language package
License Packages for Cisco Unified Communications Manager
cue-vm-license_12mbx_ccm_3.1.x.pkg	License for 12 mailboxes
cue-vm-license_25mbx_ccm_3.1.x.pkg	License for 25 mailboxes
cue-vm-license_50mbx_ccm_3.1.x.pkg	License for 50 mailboxes
cue-vm-license_100mbx_ccm_3.1.x.pkg	License for 100 mailboxes
cue-vm-license_150mbx_ccm_3.1.x.pkg	License for 150 mailboxes
cue-vm-license_200mbx_ccm_3.1.x.pkg	License for 200 mailboxes
cue-vm-license_250mbx_ccm_3.1.x.pkg	License for 250 mailboxes
License Packages for Cisco Unified Communications Manager Express
cue-vm-license_12mbx_cme_3.1.x.pkg	License for 12 mailboxes
cue-vm-license_25mbx_cme_3.1.x.pkg	License for 25 mailboxes
cue-vm-license_50mbx_cme_3.1.x.pkg	License for 50 mailboxes
cue-vm-license_100mbx_cme_3.1.x.pkg	License for 100 mailboxes
cue-vm-license_150mbx_cme_3.1.x.pkg	License for 150 mailboxes
cue-vm-license_200mbx_cme_3.1.x.pkg	License for 200 mailboxes
cue-vm-license_250mbx_cme_3.1.x.pkg	License for 250 mailboxes
Optional Add-on License Packages for Interactive Voice Response (IVR) Support
cue-vm-license_2port_ivr_3.1.x.pkg	License for 2 IVR sessions
cue-vm-license_4port_ivr_3.1.x.pkg	License for 4 IVR sessions
cue-vm-license_8port_ivr_3.1.x.pkg	License for 8 IVR sessions
cue-vm-license_16port_3.1.x.pkg	License for 16 IVR sessions
cue-vm-license_20port_ivr_3.1.x.pkg	License for 20 IVR sessions
cue-vm-license_2port_ivr_inc_3.1.x.pkg	Upgrade license to add 2 IVR sessions

1 Required to upgrade the software using the online installer.

Cisco Unity Express Software Licenses and Factory-Set Limits

Factory-set system limits are determined by the ordered license and are different for each network module type. See the following sections for the software licenses and factory-set limits supported for each network module type:

•NME-CUE Software Licenses and System Limits

•NM-CUE-EC Software Licenses and System Limits

•NM-CUE Software Licenses and System Limits

•1-GB AIM-CUE Software Licenses and System Limits

NME-CUE Software Licenses and System Limits

To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express at:

http://www.cisco.com/pcgi-bin/tablebuild.pl?topic=278535672

In Cisco Unity Express 3.1, the NME-CUE supports up to 5 languages to be installed concurrently.

This section describes the software licenses and system limits for the NME-CUE:

•Cisco Unity Express Licenses Supported on NME-CUE, Table 5

•NME-CUE System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage, Table 7

•NME-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members, Table 7

•NME-CUE System Capacities for Scripts, Prompts, and Triggers, Table 8

•NME-CUE System Capacities for IVR HTTP Triggers and Database Profiles, Table 9

•NME-CUE Maximum Number of Documents and Applications, Table 10

Table 5 lists the Cisco Unity Express 3.1 licenses supported on the NME-CUE.

Table 5 Cisco Unity Express Licenses Supported on NME-CUE 

License Type	Supported Licenses
Cisco Unified Communications Manager:	Voice Mail and Auto-Attendant: •SCUE-LIC-12CCM-3.1.x — 12 mailboxes •SCUE-LIC-25CCM-3.1.x — 25 mailboxes •SCUE-LIC-50CCM-3.1.x — 50 mailboxes •SCUE-LIC-100CCM-3.1.x — 100 mailboxes •SCUE-LIC-150CCM-3.1.x — 150 mailboxes •SCUE-LIC-200CCM-3.1.x — 200 mailboxes •SCUE-LIC-250CCM-3.1.x — 250 mailboxes
Cisco Unified Communications Manager Express	Voice-Mail and Auto-Attendant: •SCUE-LIC-12CME-3.1.x — 12 mailboxes •SCUE-LIC-25CME-3.1.x — 25 mailboxes •SCUE-LIC-50CME-3.1.x — 50 mailboxes •SCUE-LIC-100CME-3.1.x — 100 mailboxes •SCUE-LIC-150CME-3.1.x — 150 mailboxes •SCUE-LIC-200CME-3.1.x — 200 mailboxes •SCUE-LIC-250CME-3.1.x — 250 mailboxes
Interactive Voice Response (requires purchase of an additional license)	•SCUE-IVR-S2-3.1.x — 2 IVR sessions •SCUE-IVR-S4-3.1.x — 4 IVR sessions •SCUE-IVR-S8-3.1.x — 8 IVR sessions •SCUE-IVR-S16-3.1.x — 16 IVR sessions •SCUE-IVR-S20-3.1.x — 20 IVR sessions •SCUE-IVRUPG-S2=1 — 2 IVR session upgrade for 2-14 sessions •SCUE-IVRUPG-S2V2 — 2 IVR session upgrade if running a license of 16 sessions or higher

1 This upgrade license adds 2 IVR sessions. See Table 24 for the maximum number of IVR sessions supported for each specific Cisco Unity Express mailbox license. 2 Supported on NME-CUE only.

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Note Depending on the Cisco Unity Express mailbox license installed, only selected Interactive Voice Response licenses can be installed. Table 9 shows the Interactive Voice Response licenses that are compatible with specific Cisco Unity Express mailbox licenses on the NME-CUE.

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Table 6 lists the system capacities for mailboxes, ports, storage hours, and historical reporting storage for the NME-CUE.

Table 6 NME-CUE System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage 

Cisco Unity Express License/Software SKU	Total Mailbox Storage (Hrs)	Default Mailbox Size (Sec)1	No. of Concurrent Voice Mail (VM), Auto-Attendant (AA) and Interactive Voice Response (IVR) Ports/Sessions2	No. of Attachments per E-mail	Email/fax Max Queue Size	No. of Days of Historical Reporting Data Stored	No. of Historical Reporting Clients Supported
SCUE-LIC-12CCM SCUE-LIC-12CME	300	63529	24 —VM/AA only 24 — 2 VM/AA,   22 IVR	5	500	365	2
SCUE-LIC-25CCM SCUE-LIC-25CME	300	36000	24 —VM/AA only 24 — 2 VM/AA,   22 IVR	5	500	365	2
SCUE-LIC-50CCM SCUE-LIC-50CME	300	16115	24 —VM/AA only 24 — 4 VM/AA,   20 IVR	5	500	365	2
SCUE-LIC-100CCM SCUE-LIC-100CME	300	9000	24 —VM/AA only 24 — 6 VM/AA,   18 IVR	5	500	365	2
SCUE-LIC-150CCM SCUE-LIC-150CME	300	6171	24 —VM/AA only 24 —10 VM/AA,    14 IVR	5	500	365	2
SCUE-LIC-200CCM SCUE-LIC-200CME	300	4800	24 —VM/AA only 24 —10 VM/AA,  14 IVR	5	500	365	2
SCUE-LIC-250CCM SCUE-LIC-250CME	300	3297	24 —VM/AA only 24 —12 VM/AA,   12 IVR	5	500	365	2

1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs). 2 The first number shown is for systems running VM and AA only. The second set of numbers shown is for systems with the optional IVR license installed. On these systems, ports are dedicated to either VM/AA, or IVR. The number of VM/AA and IVR ports is fixed, and unused VM/AA ports cannot be used for IVR, and unused IVR ports cannot be used for VM/AA.

Table 7 lists the maximum number of mailboxes, users, groups, owners and members supported on the NME-CUE.

Table 7 NME-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members 

Cisco Unity Express License/Software SKU	Default No. of Personal Mailboxes	Default No. of General Delivery Mailboxes	Total No. of Mailboxes	No.of Users	No. of Public Distribution Lists	No. of Groups	No. of Owners	No. of Members
SCUE-LIC-12CCM SCUE-LIC-12CME	12	5	17	24	25	20	400	880
SCUE-LIC-25CCM SCUE-LIC-25CME	25	10	35	50	25	20	400	1000
SCUE-LIC-50CCM SCUE-LIC-50CME	50	15	65	100	25	30	400	1000
SCUE-LIC-100CCM SCUE-LIC-100CME	100	20	120	200	25	40	400	1000
SCUE-LIC-150CCM SCUE-LIC-150CME	150	25	175	300	25	40	400	1000
SCUE-LIC-200CCM SCUE-LIC-200CME	200	25	225	300	25	40	400	1000
SCUE-LIC-250CCM SCUE-LIC-250CME	250	25	275	300	25	40	400	1000

Table 8 lists the system capacities for scripts, prompts, and triggers supported on the NME-CUE.

Table 8 NME-CUE System Capacities for Scripts, Prompts, and Triggers 

Cisco Unity Express License/Software SKU	No.of Custom Scripts	Custom Prompt Capacity per Installed Language1	No. of VoiceXML Web Apps	No. of Triggers	No. of Custom HTTP Triggers
SCUE-LIC-12CCM SCUE-LIC-12CME	8	250 minutes	8	8 SIP 8 JTAPI	8
SCUE-LIC-25CCM SCUE-LIC-25CME	8	250 minutes	8	8 SIP 8 JTAPI	8
SCUE-LIC-50CCM SCUE-LIC-50CME	8	250 minutes	8	8 SIP 8 JTAPI	8
SCUE-LIC-100CCM SCUE-LIC-100CME	8	250 minutes	8	8 SIP 8 JTAPI	8
SCUE-LIC-150CCM SCUE-LIC-150CME	8	250 minutes	8	8 SIP 8 JTAPI	8
SCUE-LIC-200CCM SCUE-LIC-200CME	8	250 minutes	8	8 SIP 8 JTAPI	8
SCUE-LIC-250CCM SCUE-LIC-250CME	8	250 minutes	8	8 SIP 8 JTAPI	8

1 In releases prior to Cisco Unity Express 3.0, the number of custom prompts supported was a fixed number based on the type of hardware. Beginning with Cisco Unity Express 3.0, any number of custom prompts is supported for up to 250 minutes per installed language.

Table 9 shows the NME-CUE system capacities for IVR HTTP Triggers and Database profiles, and the optional IVR license software SKUs that are compatible with the Cisco Unity Express license software SKUs. The compatibility is enforced when installing the IVR licenses. If you attempt to install an IVR license that supports more IVR sessions than the Cisco Unity Express license allows, then the IVR installation will be unsuccessful. These combinations of software licenses are marked "Installation Not Supported."

Depending on the maximum number of IVR sessions supported for the Cisco Unity Express mailbox license, the license upgrade supporting 2 additional IVR sessions may be installed.

Table 9 NME-CUE System Capacities for IVR HTTP Triggers and Database Profiles 

Cisco Unity Express License/Software SKU	IVR License Software/SKU	Max Sessions of HTTP Triggers1	No. of Database Profiles	No. of Database Connections/Profile2
SCUE-LIC-12CCM SCUE-LIC-12CME	SCUE-IVR-S2	2	8	4
SCUE-LIC-12CCM SCUE-LIC-12CME	SCUE-IVR-S4	4	8	8
SCUE-LIC-12CCM SCUE-LIC-12CME	SCUE-IVR-S8	8	8	16
SCUE-LIC-12CCM SCUE-LIC-12CME	SCUE-IVR-S16	16	8	32
SCUE-LIC-12CCM SCUE-LIC-12CME	SCUE-IVR-S20	20	8	40
SCUE-LIC-25CCM SCUE-LIC-25CME	SCUE-IVR-S2	2	8	4
SCUE-LIC-25CCM SCUE-LIC-25CME	SCUE-IVR-S4	4	8	8
SCUE-LIC-25CCM SCUE-LIC-25CME	SCUE-IVR-8	8	8	16
SCUE-LIC-25CCM SCUE-LIC-25CME	SCUE-IVR-S16	16	8	32
SCUE-LIC-25CCM SCUE-LIC-25CME	SCUE-IVR-S20	20	8	40
SCUE-LIC-50CCM SCUE-LIC-50CME	SCUE-IVR-S2	2	8	4
SCUE-LIC-50CCM SCUE-LIC-50CME	SCUE-IVR-S4	4	8	8
SCUE-LIC-50CCM SCUE-LIC-50CME	SCUE-IVR-S8	8	8	16
SCUE-LIC-50CCM SCUE-LIC-50CME	SCUE-IVR-S16	16	8	32
SCUE-LIC-50CCM SCUE-LIC-50CME	SCUE-IVR-S20	20	8	40
SCUE-LIC-100CCM SCUE-LIC-100CME	SCUE-IVR-S2	2	8	4
SCUE-LIC-100CCM SCUE-LIC-100CME	SCUE-IVR-S4	4	8	8
SCUE-LIC-100CCM SCUE-LIC-100CME	SCUE-IVR-S8	8	8	16
SCUE-LIC-100CCM SCUE-LIC-100CME	SCUE-IVR-S16	16	8	32
SCUE-LIC-100CCM SCUE-LIC-100CME	SCUE-IVR-S20	Installation Not Supported
SCUE-LIC-150CCM SCUE-LIC-150CME	SCUE-IVR-S2	2	8	4
SCUE-LIC-150CCM SCUE-LIC-150CME	SCUE-IVR-S4	4	8	8
SCUE-LIC-150CCM SCUE-LIC-150CME	SCUE-IVR-S8	8	8	16
SCUE-LIC-150CCM SCUE-LIC-150CME	SCUE-IVR-S16	Installation Not Supported
SCUE-LIC-150CCM SCUE-LIC-150CME	SCUE-IVR-S20	Installation Not Supported
SCUE-LIC-200CCM SCUE-LIC-200CME	SCUE-IVR-S2	2	8	4
SCUE-LIC-200CCM SCUE-LIC-200CME	SCUE-IVR-S4	4	8	8
SCUE-LIC-200CCM SCUE-LIC-200CME	SCUE-IVR-S8	8	8	16
SCUE-LIC-200CCM SCUE-LIC-200CME	SCUE-IVR-S16	Installation Not Supported
SCUE-LIC-200CCM SCUE-LIC-200CME	SCUE-IVR-S20	Installation Not Supported
SCUE-LIC-250CCM SCUE-LIC-250CME	SCUE-IVR-S2	2	8	4
SCUE-LIC-250CCM SCUE-LIC-250CME	SCUE-IVR-S4	4	8	8
SCUE-LIC-250CCM SCUE-LIC-250CME	SCUE-IVR-S8	8	8	16
SCUE-LIC-250CCM SCUE-LIC-250CME	SCUE-IVR-S16	Installation Not Supported
SCUE-LIC-250CCM SCUE-LIC-250CME	SCUE-IVR-S20	Installation Not Supported

1 The maximum number of sessions of HTTP triggers is determined by the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of HTTP trigger sessions is 6. If the number of IVR sessions is upgraded, then the number of HTTP trigger sessions supported will increase by the same amount.For the maximum number of IVR sessions supported on each license, see the No. of Concurrent Voice Mail, Auto-Attendant, and Interactive Voice Response Ports/Sessions column in Table 6. 2 The maximum number of database connections per profile is twice the number of sessions supported in the IVR license installed. For example, if a 6 session IVR license is installed, then the maximum number of database connections per profile supported is 12. If the number of IVR sessions is upgraded, then the number of database connections per profile supported will increase.

Table 10 shows the maximum number of documents and applications supported on the NME-CUE.

Table 10 NME-CUE Maximum Number of Documents and Applications 

Cisco Unity Express License/Software SKU	Max Size Template Docs	Max Size Tiff Docs	Max Size Generic Docs	No. of Template Documents (Per Installed Language)	No. of Tiff Documents (Per Installed Language)	No. of Generic Documents (Per Installed Language)	No. of Custom AA Apps	No. of Custom IVR Apps
SCUE-LIC-12CCM SCUE-LIC-12CME	8 KB	512 KB	512 KB	50	25	25	4	8
SCUE-LIC-25CCM SCUE-LIC-25CME	8 KB	512 KB	512 KB	50	25	25	4	8
SCUE-LIC-50CCM SCUE-LIC-50CME	8 KB	512 KB	512 KB	50	25	25	4	8
SCUE-LIC-100CCM SCUE-LIC-100CME	8 KB	512 KB	512 KB	50	25	25	4	8
SCUE-LIC-150CCM SCUE-LIC-150CME	8 KB	512 KB	512 KB	50	25	25	4	8
SCUE-LIC-200CCM SCUE-LIC-200CME	8 KB	512 KB	512 KB	50	25	25	4	8
SCUE-LIC-250CCM SCUE-LIC-250CME	8 KB	512 KB	512 KB	50	25	25	4	8

NM-CUE-EC Software Licenses and System Limits

To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express at:

http://www.cisco.com/pcgi-bin/tablebuild.pl?topic=278535672

In Cisco Unity Express 3.1, the NM-CUE-EC supports up to 5 languages to be installed concurrently.

This section describes system limits for the NM-CUE-EC:

•Cisco Unity Express Licenses Supported on NM-CUE-EC, Table 11

•NM-CUE-EC System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage, Table 12

•NM-CUE-EC Maximum Number of Mailboxes, Users, Groups, Owners, and Members, Table 13

•NM-CUE-EC System Capacities for Scripts, Prompts and Triggers, Table 14

•NM-CUE-EC System Capacities for IVR HTTP Triggers and Database Profiles, Table 15

•NM-CUE-EC Maximum Number of Documents and Applications, Table 16

Table 11 lists the Cisco Unity Express 3.1 licenses supported on the NM-CUE-EC.

Table 11 Cisco Unity Express Licenses Supported on NM-CUE-EC

License Type	Supported Licenses
Cisco Unified Communications Manager:	Voice-Mail and Auto-Attendant: •SCUE-LIC-12CCM-3.1.x — 12 mailboxes •SCUE-LIC-25CCM-3.1.x — 25 mailboxes •SCUE-LIC-50CCM-3.1.x — 50 mailboxes •SCUE-LIC-100CCM-3.1.x — 100 mailboxes •SCUE-LIC-150CCM-3.1.x — 150 mailboxes •SCUE-LIC-200CCM-3.1.x — 200 mailboxes •SCUE-LIC-250CCM-3.1.x — 250 mailboxes
Cisco Unified Communications Manager Express	Voice-Mail and Auto-Attendant: •SCUE-LIC-12CME-3.1.x — 12 mailboxes •SCUE-LIC-25CME-3.1.x — 25 mailboxes •SCUE-LIC-50CME-3.1.x — 50 mailboxes •SCUE-LIC-100CME-3.1.x — 100 mailboxes •SCUE-LIC-150CME-3.1.x — 150 mailboxes •SCUE-LIC-200CME-3.1.x — 200 mailboxes •SCUE-LIC-250CME-3.1.x — 250 mailboxes
Interactive Voice Response (requires purchase of an additional license)	•SCUE-IVR-S2-3.1.x — 2 IVR sessions •SCUE-IVR-S4-3.1.x — 4 IVR sessions •SCUE-IVR-S8-3.1.x — 8 IVR sessions •SCUE-IVRUPG-S2=1 — 2 IVR session upgrade

1 This upgrade license adds 2 IVR sessions. See Table 24 for the maximum number of IVR sessions supported for each specific Cisco Unity Express mailbox license.

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Note Depending on the Cisco Unity Express mailbox license installed, only selected Interactive Voice Response licenses can be installed. Table 15 shows the Interactive Voice Response licenses that are compatible with specific Cisco Unity Express mailbox licenses on the NM-CUE-EC.

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Table 12 lists the system capacities for mailboxes, ports, storage hours, and historical reporting storage for the NM-CUE-EC.

Table 12 NM-CUE-EC System Capacities for Mailboxes, Ports, Storage Hours and Historical Reporting Storage 

Cisco Unity Express License/Software SKU	Total Mailbox Storage (Hrs)	Default Mailbox Size (Sec)1	No. of Concurrent Voice Mail (VM), Auto-Attendant (AA), and Interactive Voice Response (IVR) Ports/Sessions2	No. of Attachments per Email	Email/fax Max Queue Size	No. of Days of Historical Reporting Data Stored	No. of Historical Reporting Clients Supported
SCUE-LIC-12CCM SCUE-LIC-12CME	300	63529	16 —VM/AA only 16 — 2 VM/AA,      14 IVR	5	500	365	2
SCUE-LIC-25CCM SCUE-LIC-25CME	300	36000	16 —VM/AA only 16 — 2 VM/AA,   14 IVR	5	500	365	2
SCUE-LIC-50CCM SCUE-LIC-50CME	300	16115	16 — VM/AA only 16 — 4 VM/AA,   12 IVR	5	500	365	2
SCUE-LIC-100CCM SCUE-LIC-100CME	300	9600	16 — VM/AA only 16 — 6 VM/AA,   10 IVR	5	500	365	2
SCUE-LIC-150CCM SCUE-LIC-150CME	300	6171	16 — VM/AA only 16 — 10 VM/AA,   6 IVR	5	500	365	2
SCUE-LIC-200CCM SCUE-LIC-200CME	300	4800	16 — VM/AA only 16 — 10 VM/AA,   6 IVR	5	500	365	2
SCUE-LIC-250CCM SCUE-LIC-250CME	300	3297	16 — VM/AA only 16 — 12 VM/AA,   4 IVR	5	500	365	2

1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs). 2 The first number shown is for systems running VM and AA only. The second set of numbers shown is for systems with the optional IVR license installed. On these systems, ports are dedicated to either VM/AA, or IVR. The number of VM/AA and IVR ports is fixed, and unused VM/AA ports cannot be used for IVR, and unused IVR ports cannot be used for VM/AA.

Table 13 lists the maximum number of mailboxes, users, groups, owners and members supported on the NM-CUE-EC.

Table 13 NM-CUE-EC Maximum Number of Mailboxes, Users, Groups, Owners, and Members 

Cisco Unity Express License/Software SKU	Default No. of Personal Mailboxes	Default No. of General Delivery Mailboxes	Total No. of Mailboxes	No.of Users	No. of Public Distribution Lists	No. of Groups	No. of Owners	No. of Members
SCUE-LIC-12CCM SCUE-LIC-12CME	12	5	17	24	25	20	400	880
SCUE-LIC-25CCM SCUE-LIC-25CME	25	10	35	50