Cisco Unity Express 3.1 Installation and Upgrade Guide - Installing Cisco Unity Express Software [Cisco Unity Express]

Table Of Contents

Installing Cisco Unity Express Software

Task List

Activating IP Connectivity to Cisco Unity Express Software

Prerequisites

Examples

Adding or Removing Languages

Installing Additional Languages

Prerequisites

Restrictions

Adding a Second Language on the AIM-CUE

Examples

Removing a Language

What to Do Next

Installing Cisco Unity Express Software

Last Updated: November 5, 2007

After ensuring that the prerequisites described in the "Prerequisites for Installing Cisco Unity Express Software" section on page 13 are completed, the Cisco Unity Express software is ready to be configured. This chapter describes the installation procedure and contains the following information and procedures:

•Task List

•Activating IP Connectivity to Cisco Unity Express Software

•Adding or Removing Languages

Task List

Note When you order Cisco Unity Express, Cisco Unity Express software and the purchased license are installed on the module at the factory. Spare modules also ship with the software and license installed.

The following procedures are required to configure a new installation of Cisco Unity Express:

Table 1 Task List for Installing Cisco Unity Express Software on a New System

Checklist

Checkoff

1. Create the Cisco Unity Express administrator username and password and specify the IP addresses for the DNS server and NTP server. This username and password is needed to log in to the initialization wizard. See the Cisco Unity Express 3.1 Voice-Mail and Auto-Attendant CLI Administrator Guide and the Cisco Unity Express 3.1 GUI Administrator Guide.

2. Configure the IP addressing between the module and the router. See the "Activating IP Connectivity to Cisco Unity Express Software" section.

3. Add or remove languages. See the "Adding or Removing Languages" section.

4. Begin configuring the Cisco Unity Express software. See the Cisco Unity Express 3.1 Voice-Mail and Auto-Attendant CLI Administrator Guide and the Cisco Unity Express 3.1 GUI Administrator Guide for the configuration tasks.

Note The Cisco Unity Express 3.1 GUI Administrator Guide describes the procedure for performing initial configuration tasks using the initialization wizard tool, which uses a graphical user interface (GUI). If you want to use CLI commands to perform the configuration tasks covered by the initialization wizard (for example, if you want to use a configuration script), you can skip the initialization wizard by using the web skipinitwizard command in Cisco Unity Express EXEC mode. This command turns off the initialization wizard. You cannot turn it on or restart it unless you reimage the Cisco Unity Express module.

Activating IP Connectivity to Cisco Unity Express Software

Before installing the Cisco Unity Express NM-CUE or AIM-CUE module, activate the Cisco Unified Communications Manager IP communication link between the system and the Cisco Unity Express application.

Prerequisites

The following information is required for activating the software:

•Slot and unit numbers of the Cisco Unity Express module on the Cisco IOS router that hosts Cisco Unity Express.

•IP address and subnet mask of the Cisco IOS router that hosts Cisco Unity Express or the unnumbered interface type and number.

•IP address of the Cisco Unity Express module. This IP address must be on the same subnet as the Cisco IOS router that hosts Cisco Unity Express.

•IP address of the default gateway of the Cisco Unity Express router. This IP address must be the same IP address as the Cisco IOS router that hosts Cisco Unity Express.

SUMMARY STEPS

1. interface service-engine slot/unit
or
interface integrated-service-engine slot/unit

2. ip address router-ip-addr subnet-mask
or
ip unnumbered type number

3. service-module ip address cue-side-ip-addr subnet-mask

4. service-module ip default-gateway gw-ip-addr

5. exit

DETAILED STEPS
Command or Action

Purpose

Step 1

Choose one of the following:
interface service-engine slot/unit
Example:
Router(config)# interface service-engine 2/0
Enters interface configuration mode on the AIM-CUE, NM-CUE, or NM-CUE-EC.
or
interface integrated-service-engine slot/unit
Example:
Router(config)# interface integrated-service-engine 
2/0
Enters interface configuration mode on the NME-CUE.
Step 2
ip address router-ipaddr subnet-mask
Example:
Router(config-if)# ip address 172.16.231.195 
255.255.0.0
or
Router(config-if)# ip unnumbered type number
Example:
Router(config-if)# ip unnumbered FastEthernet 0/0
Specifies the IP address and subnet mask of the Cisco IOS router hosting Cisco Unity Express.
Specifies the interface type and number for the Cisco IOS router hosting Cisco Unity Express.
Step 3
service-module ip address cue-side-ipaddr 
subnet-mask
Example:
Router(config)# service-module ip address 
172.16.231.190 255.255.0.0
Specifies the IP address of the Cisco Unity Express module interface. This IP address must be on the same subnet as the Cisco IOS router that hosts Cisco Unity Express.
Step 4
service-module ip default-gateway gw-ipaddr
Example:
Router(config)# service-module ip default-gateway 
172.16.231.195
Specifies the IP address of the Cisco IOS router that hosts Cisco Unity Express.
Step 5
exit
Example:

Router(config-if)# exit
Exits interface configuration mode.
Examples

The following example illustrates the IP connectivity activation procedure:
Router(config)# interface Service-Engine 1/0
Router(config-if)# ip address 10.0.0.9 255.0.0.0
Router(config-if)# service-module ip address 10.0.0.10 255.0.0.0
Router(config-if)# service-module ip default-gateway 10.0.100.10
Router(config-if)# exit
Adding or Removing Languages

Installing additional languages or removing languages must be done in online mode only. You cannot add or remove languages using the boothelper except when you perform a complete installation of the Cisco Unity Express software.

Installing Additional Languages

Prerequisites

The following information is required for installing languages:

•URL of the FTP server.

Restrictions

•You are limited to 2 concurrent languages with an AIM-CUE module license

To install a second language on the AIM-CUE, you may need to perform some additional steps. See the "Adding a Second Language on the AIM-CUE" section.

•

•You are limited to 5 concurrent languages with an NM-CUE, NM-CUE-EC, or NME-CUE module license

Note See the "Upgrading or Downgrading the Cisco Unity Express License in the Same Version" section on page 39.

SUMMARY STEPS

1. config t

2. software download server url ftp://server-ip-address[/dir] [username username password password]

3. exit

4. software install add cue-vm-langpack.3.1.1.nm-aim.pkg

or

software install add cue-vm-langpack.3.1.1.nme.pkg

DETAILED STEPS

Step 1 Use config t to enter configuration mode.

Step 2 Enter software download server url ftp://server-ip-address[/dir][username username password password] where

–server-ip-address is the URL of the FTP server

–username is the name of the valid user on the FTP server

–password is the username's password to allow access to the FTP server

Step 3 Exit configuration mode.

Step 4 Choose one of the following:

•On the AIM-CUE, NM-CUE, and NM-CUE-EC, enter software install add cue-vm-langpack.3.1.1.nm-aim.pkg.

•On the NME-CUE, enter software install add cue-vm-langpack.3.1.1.nme.pkg.

Adding a Second Language on the AIM-CUE

To install a second language on the AIM-CUE, you may need to perform additional steps. The voicemail capacity must be reduced to 480 minutes before the second language can be installed. Perform the following steps.

SUMMARY STEPS

1. show voicemail limits

2. config t

3. voicemail capacity time 480

DETAILED STEPS

Step 1 In Exec mode, enter the show voicemail limits command to display the voicemail system capacity configured on the AIM-CUE.

If the system capacity on the AIM-CUE is configured to 480 minutes, then no further action is needed. If the system capacity is configured to 840 minutes, then proceed to the next step.

Step 2 Type config t to enter configuration mode.

Step 3 Enter the voicemail capacity time 480 command to reduce the voicemail system capacity to 480 minutes, which will free up enough space to install the second language.

After this step is completed, the second language can be installed on the AIM-CUE.

Examples

The following example illustrates choosing additional languages.
Language add-ons found on the system (1):
Installed   SKU    Name (version)
------------------------------------------------------------------
      *      ENU       CUE Voicemail US English (3.0.0.0)
Maximum 5 language add-ons allowed for this platform.
You may install 4 more language(s) from the following list:
Language Installation Menu:
 #  Selected   SKU     Language Name (version)
----------------------------------------------------------------------
 1             ITA     CUE Voicemail Italian (3.0.0.0)
 2             ESP     CUE Voicemail European Spanish (3.0.0.0)
 3             ENU     CUE Voicemail US English (3.0.0.0)
 4             FRA     CUE Voicemail European French (3.0.0.0)
 5             ESO     CUE Voicemail Latin American Spanish (3.0.0.0)
 6             ESM     CUE Voicemail Mexican Spanish (3.0.0.0)
 7             NLD     CUE Voicemail Dutch (3.0.0.19)
 8             SVE     CUE Voicemail Swedish (3.0.0.19)
 9             FRC     CUE Voicemail Canadian French (3.0.0.0)
10             ENG     CUE Voicemail UK English (3.0.0.0)
11             DEU     CUE Voicemail German (3.0.0.0)
12             DAN     CUE Voicemail Danish (3.0.0.0)
13             PTB     CUE Voicemail Brazilian Portuguese (3.0.0.0)
14             KOR     CUE Voicemail Korean (3.0.0.0)
15             CHS     CUE Voicemail Mandarin Chinese (3.0.0.0)
16             JPN     CUE Voicemail Japanese (3.0.0.0)
----------------------------------------------------------------------
Available commands are:
# - enter the number for the language to select one
r # - remove the language for given #
i # - more information about the language for given #
x - Done with language selection
Enter Command: 11
Language Installation Menu:
#  Selected   SKU     Language Name (version)
----------------------------------------------------------------------
 1             ITA     CUE Voicemail Italian (3.0.0.0)
 2             ESP     CUE Voicemail European Spanish (3.0.0.0)
 3             ENU     CUE Voicemail US English (3.0.0.0)
 4             FRA     CUE Voicemail European French (3.0.0.0)
 5             ESO     CUE Voicemail Latin American Spanish (3.0.0.0)
 6             ESM     CUE Voicemail Mexican Spanish (3.0.0.0)
 7             NLD     CUE Voicemail Dutch (3.0.0.19)
 8             SVE     CUE Voicemail Swedish (3.0.0.19)
 9             FRC     CUE Voicemail Canadian French (3.0.0.0)
10             ENG     CUE Voicemail UK English (3.0.0.0)
11     *       DEU     CUE Voicemail German (3.0.0.0)
12             DAN     CUE Voicemail Danish (3.0.0.0)
13             PTB     CUE Voicemail Brazilian Portuguese (3.0.0.0)
14             KOR     CUE Voicemail Korean (3.0.0.0)
15             CHS     CUE Voicemail Mandarin Chinese (3.0.0.0)
16             JPN     CUE Voicemail Japanese (3.0.0.0)
----------------------------------------------------------------------
Available commands are:
# - enter the number for the language to select one
r # - remove the language for given #
i # - more information about the language for given #
x - Done with language selection
Enter Command:x
ui_install scripts executed successfully.
Starting payload download
Removing a Language

To remove languages, enter the software uninstall command as shown in the following example.
se-10-50-40-125> software uninstall ?
  <cr>         
  uid-list     List of UIDs of Subsystems to be uninstalled
se-10-50-40-125> software uninstall 
Add-On Uninstallation Menu:
 #  Selected         Add-On SSID                               Add-On Name (version)
---------------------------------------------------------------------------------------
 1             27e5e2ab-1622-4c02-8a0a-cfad0d932148       CUE Voicemail US English 
(3.0.0.0)
---------------------------------------------------------------------------------------
Language Installation Menu:
 #  Selected   SKU     Language Name (version)
----------------------------------------------------------------------
 1             ITA     CUE Voicemail Italian (3.0.0.0)
 2             ESP     CUE Voicemail European Spanish (3.0.0.0)
 3             ENU     CUE Voicemail US English (3.0.0.0)
 4             FRA     CUE Voicemail European French (3.0.0.0)
 5             ESO     CUE Voicemail Latin American Spanish (3.0.0.0)
 6             ESM     CUE Voicemail Mexican Spanish (3.0.0.0)
 7             NLD     CUE Voicemail Dutch (3.0.0.19)
 8             SVE     CUE Voicemail Swedish (3.0.0.19)
 9     *       FRC     CUE Voicemail Canadian French (3.0.0.0)
10             ENG     CUE Voicemail UK English (3.0.0.0)
11             DEU     CUE Voicemail German (3.0.0.0)
12             DAN     CUE Voicemail Danish (3.0.0.0)
13             PTB     CUE Voicemail Brazilian Portuguese (3.0.0.0)
14             KOR     CUE Voicemail Korean (3.0.0.0)
15             CHS     CUE Voicemail Mandarin Chinese (3.0.0.0)
16             JPN     CUE Voicemail Japanese (3.0.0.0)
----------------------------------------------------------------------
Available commands are:
# - enter the number for the language to select one
r # - remove the language for given #
i # - more information about the language for given #
x - Done with language selection
Enter Command: r9
Language Installation Menu:
#  Selected   SKU     Language Name (version)
----------------------------------------------------------------------
 1             ITA     CUE Voicemail Italian (3.0.0.0)
 2             ESP     CUE Voicemail European Spanish (3.0.0.0)
 3             ENU     CUE Voicemail US English (3.0.0.0)
 4             FRA     CUE Voicemail European French (3.0.0.0)
 5             ESO     CUE Voicemail Latin American Spanish (3.0.0.0)
 6             ESM     CUE Voicemail Mexican Spanish (3.0.0.0)
 7             NLD     CUE Voicemail Dutch (3.0.0.19)
 8             SVE     CUE Voicemail Swedish (3.0.0.19)
 9             FRC     CUE Voicemail Canadian French (3.0.0.0)
10             ENG     CUE Voicemail UK English (3.0.0.0)
11             DEU     CUE Voicemail German (3.0.0.0)
12             DAN     CUE Voicemail Danish (3.0.0.0)
13             PTB     CUE Voicemail Brazilian Portuguese (3.0.0.0)
14             KOR     CUE Voicemail Korean (3.0.0.0)
15             CHS     CUE Voicemail Mandarin Chinese (3.0.0.0)
16             JPN     CUE Voicemail Japanese (3.0.0.0)
----------------------------------------------------------------------
Available commands are:
# - enter the number for the language to select one
r # - remove the language for given #
i # - more information about the language for given #
x - Done with language selection
Enter Command:x
ui_install scripts executed successfully.
Starting payload download
What to Do Next

After configuring connectivity to the Cisco Unity Express module or changing languages, run the initialization wizard to begin configuring the Cisco Unity Express database. See the Cisco Unity Express 3.1 GUI Administrator Guide.

Note If you want to use CLI commands to perform the configuration tasks covered by the initialization wizard (for example, if you want to use a configuration script), you can skip the initialization wizard by using the web skipinitwizard command in Cisco Unity Express EXEC mode. This command turns off the initialization wizard. You cannot turn it on or restart it unless you reimage the Cisco Unity Express module.