Automated Attendant—The Cisco Unity Express software application that provides messages and prompts that guide callers to appropriate extensions.
Application
A completed script.
AvT
Administration via Telephone—A telephony-based interface that allows Cisco Unity Express administrators to record new audio prompts or delete existing custom audio prompts without using a PC or sound-editing software.
C
CCM
Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager)— Software extends enterprise telephony features and capabilities to packet telephony network devices such as IP phones, media processing devices, VoIP gateways, and multimedia applications.
CLI
Command line interface—A method of interacting with a computer by giving it lines of textual commands (that is, a sequence of characters) either from keyboard input or from a script.
Contact
A call that reaches the auto attendant.
CTI
Computer telephony integration—Technology that allows interactions on a telephone and a computer to be integrated or co-ordinated.
D
DNS
Domain Name System—A system that stores information about hostnames and domain names in a kind of distributed database on networks, such as the Internet. Most importantly, it provides a physical location (IP address) for each hostname, and lists the mail exchange servers accepting e-mail for each domain.
Dual-Tone Multi-Frequency (DMTF) digits
Dual-Tone Multi-Frequency (DMTF) digits include the following digits on a standard touchtone telephone keypad: ABCD0123456789#*. In DMTF, when you touch a button on the touchtone keypad, it creates a tone or combination of two tones (one high-frequency and one low-frequency).
F
FTP
File Transfer Protocol—A software standard for transferring computer files between machines with widely different operating systems.
G
GUI
Graphical user interface—A method of interacting with a computer through a metaphor of direct manipulation of graphical images and widgets in addition to text.
I
Init Wizard
Initialization wizard—A web-based GUI software tool that runs automatically when the Cisco Unity Express software is loaded. The Init Wizard assists with configuring the Cisco Unity Express software applications.
IP
Internet Protocol—A data-oriented protocol used by source and destination hosts for communicating data across a packet-switched internetwork.
ITS
Cisco IOS Telephony Services—The earlier version of Cisco Unified Communications Manager Express.
IVR
Interactive Voice Response—The Cisco Unity Express data processing technology that allows a person to interact with information stored on a Cisco module using a phone line. The Cisco Unity Express IVR system is also capable of sending outbound fax information.
J
JTAPI
Java Telephony Application Programming Interface—Supports telephony call control. It is an extensible API designed to scale for use in a range of domains, from first-party call control in a consumer device to third-party call control in large distributed call centers.
JTAPI user
A special type of user created on the Cisco Unified Communications Manager application. This user is a placeholder for pairings of CTI ports with route points.
M
MGCP
Media Gateway Control Protocol—A protocol used within a Voice over IP system.
MWI
Message Waiting Indicator—The light on a telephone that turns on when a new voice message is stored in the telephone user's voice mailbox.
N
NM
Network module—The hardware component that stores the Cisco Unity Express application software.
NTP
Network Time Protocol—A protocol for synchronizing the clocks of computer systems over packet-switched, variable-latency data networks.
P
Parameter
A property of a variable that allows it to be modified outside of the script editor.
Prompt
An audio file with a wav extension. These are the system prompts, greetings, and so on.
R
route point
A telephone number or extension on the Cisco Unified Communications Manager application that is associated with a CTI port. When a call comes in to the route point, the call is routed through the CTI port to an appropriate endpoint. This is similar to a trigger on Cisco Unity Express.
S
Script
One or more steps executed in sequence. A script file has an aef extension.
SIP
Session Initiation Protocol—A protocol to provide a superset of the call processing functions and features present in the public switched telephone network.
Step
The basic building block in a script. Each step is the most basic executable unit in a script.
Subflow
These are independent scripts that can be reused within a script or by other scripts. Equivalent to a procedure or subroutine.
T
TAC
Technical Assistance Center
trigger
A telephone number or extension that is associated with a Cisco Unity Express application. When a call comes in on the trigger number, Cisco Unity Express activates the associated application.
TUI
Telephone user interface—The set of prompts that guide the telephone user who has an assigned voice mailbox in sending, retrieving, and creating voice messages and greetings.
V
Variable
Variables store user-defined data or the data resulting from the completion of a step or expression.
VM
Voice Mail—The Cisco Unity Express software application that creates and maintains voice message mailboxes.
