Table Of Contents

Appendix C: Language Upgrade Preparation

Updating Language Support for Specific Voice-Mail Users

Updating the System Audio Prompt Languages

Updating the Application Prompt Languages in Triggers

Updating Custom Auto Attendant Steps

Verifying the New Language Support

Appendix C: Language Upgrade Preparation

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Last Updated: June 25, 2007

When upgrading your Cisco Unity Express software version, you can change the default system language supported. There are tasks required if you wish to update the system language support as part of the upgrade. If any users, audio prompts, triggers or selected custom script steps have a language defined that is different from the system default language, then those elements of the system must be updated accordingly. Otherwise, some voice-mail users may have difficulty accessing their mailboxes.

If you are changing the default system language during an upgrade, then you must use the software install clean command. For more information, see the "What to Do Next" section on page 31.

Updating Language Support for Specific Voice-Mail Users

Use this procedure to update voice-mail language support for specific users.

SUMMARY STEPS

1. show users

2. show user detail username userid

3. username language xx_yy

DETAILED STEPS

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Step 1 Enter the show users command to get a list of users.

Step 2 For each user, enter the show user detail username userid command.

The display shows the voice-mail subscriber, and the language used for prompts for the subscriber.

For each subscriber whose language support is different from the new language that is being installed, proceed to the next step.

Step 3 Enter the username userid language command, and change the language to systemDefault.

username johnsmith language SystemDefault

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Updating the System Audio Prompt Languages

Use this procedure to update the system audio prompt language.

SUMMARY STEPS

1. show ccn prompts

2. ccn copy prompt prompt-filename url ftp://destination-ip-address/prompt-filename [language xx_YY] [username name password password]

3. Perform the system upgrade.

4. ccn copy url ftp://source-ip-address/prompt-filename.wav prompt prompt-filename.wav [language xx_YY] [username name password password]

DETAILED STEPS

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Step 1 Enter the show ccn prompts command to get a list of audio prompts

Each audio prompt shown in the display must be backed up individually. You can back up the prompts using the GUI, or you can use the CLI in the next step.

Step 2 Copy each file to an FTP server using the following command syntax:

ccn copy prompt prompt-filename url ftp://destination-ip-address/prompt-filename [language xx_YY] [username name password password]

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Caution If this step is not done, then the audio prompts disappear and cannot be restored using the regular restore procedure.

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Step 3 Perform the system upgrade.

Follow the instructions in the "What to Do Next" section on page 31.

Step 4 After the system is initialized with the new language, upload each prompt using either the GUI or the following command syntax:

ccn copy url ftp://source-ip-address/prompt-filename.wav prompt prompt-filename.wav [language xx_YY] [username name password password]

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Updating the Application Prompt Languages in Triggers

Before upgrading to a different language, you must first make sure all triggers are configured to the systemDefault value. Use this procedure to update the application prompt languages in any configured triggers.

SUMMARY STEPS

1. show ccn trigger

2. config t

3. ccn trigger {jtapi | sip} phonenumber number

4. locale xx_YY

DETAILED STEPS

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Step 1 Enter the show ccn trigger command to get a list of phone numbers that are assigned to any configured triggers on your system.

Step 2 Enter config t to enter configuration mode.

Step 3 Enter ccn trigger {jtapi | sip} phonenumber number to enter either JTAPI or SIP trigger configuration mode.

Step 4 Enter the locale xx_YY command to change the language heard by the caller when a JTAPI or SIP trigger is activated for the phone number to the system default value.

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Updating Custom Auto Attendant Steps

If your system is configured with a custom auto-attendant script, then each step should be checked for any possible language dependencies. Some setups that generate prompts may allow the language to be specified. Any custom scripts should be backed up separately. You must change these steps if the language is changed during an upgrade. For more information on writing custom scripts, see the
Cisco Unity Express 3.0 Guide to Writing Auto Attendant Scripts.

Verifying the New Language Support

After you have performed the upgrade and restored the old configuration files and data, test the auto attendant and selected voice-mail boxes. Make sure that you can hear the correct system greetings when you log into a voice-mail mailbox. Check the auto attendants to make sure all prompts have been properly uploaded.