Cisco Unity Express 2.3 Installation and Upgrade Guide - Upgrading From the Previous Cisco Unity Express Release [Cisco Unity Express]

Table Of Contents

Upgrading From the Previous Cisco Unity Express Release

Prerequisites

Task List

Downloading and Installing an Upgrade Image

What to Do Next

Upgrading From the Previous Cisco Unity Express Release

Last Updated: December 21, 2006

This chapter describes the procedures for upgrading the previous release of Cisco Unity Express software to the newest release using the software installer in the application.

Use this procedure if you are upgrading from Cisco Unity Express 2.2.2 to Cisco Unity Express 2.3.2, 2.3.3, or 2.3.4. If you are upgrading from any other Cisco Unity Express 2.x.x release, use the procedure described in "Upgrading From an Earlier Cisco Unity Express Release" on page 33.

An upgrade installation replaces only those files on the disk necessary to create the new software image. Your existing configuration and voicemail will not be erased.

Note When upgrading the Cisco Unity Express software, you are not prompted for a language. The language will stay as configured.

With this procedure, you download the software files in the background while Cisco Unity Express continues to operate. Anytime after the download is finished, you can perform the upgrade. Only an FTP server is required.

This section includes the following subsections:

•Prerequisites

•Task List

•Downloading and Installing an Upgrade Image

•What to Do Next

Prerequisites

•Cisco Unity Express 2.2.2 is currently installed.

•Ensure that the FTP server is configured and active.

•The following information is required:

–FTP server IP address

–FTP server user ID

–FTP server password

–Software package name

•Ensure that you can ping the Cisco Unity Express network module from the FTP server.

•If Cisco Unity Express is configured to use DNS, hostnames can be used to identify the FTP server. If Cisco Unity Express is not configured to use a DNS, use the IP address of the FTP server.

Task List

Upgrading to a new software image entails the sequence of tasks described in Table 8:

Table 8 Task List for Upgrading From the Previous Cisco Unity Express Release

Checklist

Checkoff

1. (Recommended) Backing up your data and configuration files. See"Appendix A: Backing Up Files" on page 55.

2. Downloading and installing the software image files. See "Downloading and Installing an Upgrade Image".

3. (Optional) Restoring the data and configuration files. See "Appendix B: Restoring Files" on page 57.

Downloading and Installing an Upgrade Image

Use this procedure to upgrade an existing Cisco Unity Express release.

Note If you have not already done so, back up your data and configuration files before starting the upgrade. See "Backing Up Files" in the Cisco Unity Express 2.3 CLI Administrator Guide.

SUMMARY STEPS

1. Go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/public/sw-center/sw-voice.shtml.

2. Download the Cisco Unity Express software files.

3. Copy the other software files to the FTP server.

4. (Optional) Enter the software download upgrade command to download the new software.

Note Although the software download command is optional, it is useful for staging the installation. The command stores the software files on the hard disk, which can save time during any subsequent installation or upgrade.

5. (Required for Step 4.) Enter y to continue the download.

6. (Optional) Enter the software download status command to verify the download.

7. Enter the software install upgrade command to install the new software.

8. Enter y to install the upgrade or n to stop the installation procedure.

The system automatically reloads after the upgrade is complete.

9. Enter the show software versions command to verify the upgrade.

DETAILED STEPS

Step 1 Go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/public/sw-center/sw-voice.shtml.

Step 2 Download the Cisco Unity Express software files.

–cue-vm.2.3.x.pkg (main package files)

–cue-vm-full.2.3.x.prt1 (voice-mail application)

–cue-vm-lang-pack.2.3.x.pkg (language package file)

–cue-vm-language-pack.2.3.x.prt1 (language prompts)

where language is one of several available languages. See the Release Notes for Cisco Unity Express Release 2.3 for a list of the available languages.

–cue-vm-upgrade.x.x.x_2.3.x.prt1

–cue-vm-language-upg-lang-pack.x.x.x_.2.3.x.prt1

where language is one of the supported languages.

Step 3 Copy the software files to the FTP server.

Step 4 (Optional) Enter the software download upgrade command to download the software from the FTP server:
se-172-16-0-0# software download upgrade url ftp://ftp-server-ip-address/cue-vm.2.3.1.pkg
Note This example uses the default anonymous FTP user.

or, if the FTP server has been configured:
se-172-16-0-0# software download upgrade cue-package.pkg
Note If the FTP server has been set in configuration mode, you do not need to use the FTP parameters.

Step 5 (Required for Step 4.) Enter y to begin the download:
WARNING:: This command will download the necessary software to 
WARNING:: complete an upgrade.  It is recommended that a backup be done 
WARNING:: before installing software. 
Would you like to continue? [n] y
Downloading  cue-vm.2.3.pkg
Bytes downloaded :  63648 
Validating package signature ... done
Validating installed manifests ..........complete.
Note When you download the software, there are no other prompts for user input. The software package is downloaded from the FTP server to the Cisco Unity Express network module.

At this point the new software will load from the FTP server and the system will restart.

Step 6 (Optional) Enter the software download status command to check the download status:
se-172-16-0-0# software download status 
Download request in progress.
downloading file : cue-vm.2.3.prt1
bytes downloaded : 18612224
se-172-16-0-0# 
se-172-16-0-0# software download status
Download request completed successfully.
se-172-16-0-0# 
Step 7 Enter the software install upgrade command to install the new software:
se-172-16-0-0# software install upgrade url ftp://ftp_server_ip_address/cue-vm.2.3.1.pkg
Note This example uses the default anonymous FTP user.
se-172-16-0-0# software install upgrade pkg cue-package.pkg
Note In this example, the files were previously downloaded using the software download command or the FTP server has been configured.

Step 8 Enter y to begin the upgrade:
WARNING:: This command will install the necessary software to
WARNING:: complete an upgrade.  It is recommended that a backup be done
WARNING:: before installing software.
Would you like to continue? [n] y
Caution An upgrade does not replace everything on the disk, just the files necessary to make the upgrade. It is recommended that you do a backup before any software installation.

Note When upgrading the Cisco Unity Express software, you are not prompted for a language. The language will stay as configured.

The system reloads after the upgrade is complete.

Step 9 Use the show software versions command to verify an upgrade. The following shows the versions after upgrading to version 2.3.4.
se-172-16-0-0# show software versions
Installed Packages:
 - Bootloader (Primary)  2.1.2
 - Global  2.3.4
 - GPL Infrastructure 2.1.2
 - Voice Mail  2.1.2
 - Bootloader (Secondary)  2.1.2
 - Installer  2.1.1
 - Core  2.1.2
 - Auto Attendant  2.1.2
Installed Languages:
 - US English  2.1.0
se-172-16-0-0#
Note In the show software versions display, the current Cisco Unity Express software version is shown as the Global version. The other versions shown are for internal components of the product and may not correspond to the actual software version.

What to Do Next

Reboot the system.