Cisco Unity Express 2.3 Installation and Upgrade Guide
Upgrading Using the Boot Helper
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Table Of Contents

Upgrading Using the Boot Helper

Prerequisites

Task List

Downloading the Software Files

What to Do Next

Entering Configuration Parameter Values

What to Do Next

Installing the Software Image Files

Prerequisites

What to Do Next


Upgrading Using the Boot Helper

Last Updated: December 21, 2006

This chapter describes the procedures for installing a new release of Cisco Unity Express software using the boot helper.

Note The boot helper is intended for emergency use or ''first time'' installations, such as going from 1.1(2) to 2.1. The helper supports only installations of licenses and full images. The boot helper mode does not support upgrades or language-only installations.

Using this clean installation process, the system must be offline while you download the new software files. The clean installation erases and repartitions the disk before loading the new files on the disk. You must back up and restore your configuration and data files. Both FTP and TFTP servers are required.

This chapter contains the following sections:

•Prerequisites

•Task List

•Downloading the Software Files

•Entering Configuration Parameter Values

•Installing the Software Image Files

Prerequisites

•Ensure that the TFTP and FTP servers are configured and active. If the TFTP and FTP servers reside on the same computer, ensure that the TFTP and FTP programs are activated.

•Ensure that you can ping the Cisco Unity Express module from the TFTP and FTP servers.

•If you are installing a language, see the Release Notes for Cisco Unity Express, Release 2.3 for a list of available languages.

Task List

Installing a new software image entails the sequence of tasks described in Table 10:

Table 10 Task List for Upgrading Using the Boot Helper

Checklist
Checkoff

1. Downloading the software image files. See "Downloading the Software Files".

2. Backing up your data and configuration files. See "Appendix A: Backing Up Files".

3. Entering configuration parameter values. See "Entering Configuration Parameter Values".

4. Installing the software files. See "Installing the Software Image Files".

5. Restoring the data and configuration files. See "Appendix B: Restoring Files".


Downloading the Software Files

Downloading the Cisco Unity Express software files is the first software installation task. Review the prerequisites listed above to ensure that all servers and modules are active and available.

SUMMARY STEPS

1. Log in and go to the Cisco Unity Express page on the Cisco Software Center website.

2. Download the Cisco Unity Express software files.

3. Copy the cue-installer.2.3.x files to the TFTP server.

4. Copy the other software files to the FTP server.

DETAILED STEPS

Step 1 Log in and go to the Cisco Unity Express page on the Cisco Software Center website at http://www.cisco.com/public/sw-center/sw-voice.shtml.

Step 2 Download the Cisco Unity Express software files.

–cue-installer.2.3.x (Helper installer)

–cue-vm-installer.2.3.x.prt1 (installer payload file)

–cue-vm.2.3.x.pkg (main software package file)

–cue-vm-full.2.3.x.prt1 (voice-mail application)

–cue-vm-lang-pack.2.3.x.pkg (language package file)

–cue-vm-en_US-lang-pack.2.3.x.prt1 (language prompts)

–CUEEditor2.3.x.exe

Step 3 Copy the cue-installer.2.2.x file to the TFTP server.

Step 4 Copy the other software files to the FTP server.

What to Do Next

•Back up your data and configuration files. See "Appendix A: Backing Up Files".

•After backing up the files, configure several parameter values. See "Entering Configuration Parameter Values".

Entering Configuration Parameter Values

You must configure several parameters in the Cisco Unity Express server to be able to download the Cisco Unity Express software files.

SUMMARY STEPS

1. reload

2. Type "***" to enter the boot loader mode.

3. config

4. Enter the values for the following parameters:

–Network module's IP address

–Subnet mask

–TFTP server address

–Gateway router address

–Ethernet interface is internal

–Default helper image is cue-installer.2.2.x

–Default boot setting

–Default bootloader is primary

5. Boot the NM with the boot helper.

DETAILED STEPS

Step 1 Type reload to restart the system.

Step 2 Type "***" to enter the boot loader mode.

Step 3 Type config to enter configuration mode.

Step 4 Enter the values for the following parameters:

•Network module's IP address

•Subnet mask

•TFTP server address

•Gateway router address

•Ethernet interface: internal

•Default helper image: cue-installer.2.3.x

•Default boot: disk

•Default bootloader: primary

Step 5 Type boot helper to begin the installation. This will load the installer.

What to Do Next

Install the software files. See "Installing the Software Image Files".

Installing the Software Image Files

After downloading the software files and backing up your data, you are ready to install the software image files.

Prerequisites

Installing the software image files requires the following information:

•TFTP server IP address

•FTP server IP address

•FTP server user ID

•FTP server password

•Software package name

Note Back up current system configurations and data before installing new software.

SUMMARY STEPS

Starting from NM EXEC mode:

1. Select the first choice, Install Software, from the install menu.

2. Enter the package name, FTP server address, username, and password.

3. Select the language version from the language selection menu.

4. Enter x when finished with the language selection menu.

5. Enter y to begin the initial configuration in the postinstallation configuration menu.

6. Enter y to restore the configuration saved in flash memory or n to use your backup to restore your configuration.

7. Enter the Cisco Unity Express administrator ID. This is the username to log in to the Cisco Unity Express GUI.

DETAILED STEPS

Step 1 Select the first choice, Install Software, from the install menu: 

Welcome to Cisco Systems Service Engine Helper Software

Please select from the following

1       Install software

2       Reload module

(Type '?' at any time for help)

Choice: 1

Step 2 Enter the package name, FTP server address, username, and password: 

Package name: cue-vm.2.3.1.pkg

Server url: ftp://10.33.162.120/

Username: cue

Password: ******

Software installation will clear disk contents

Continue [y/n]? y

Caution This step cleans the disk. All configuration and voice messages are lost after this step. For future upgrades and installations, verify that a backup has been done. If it has not, abort at this step and do a backup. See Appendix A: Backing Up Files.

Step 3 Select the language version from the language selection menu: 

Language Selection Menu:


# Selected  SKU   Language Name

-------------------------------------------

 1          PTB   CUE Voicemail Brazilian Portuguese (2.3.0)

 2          ENG   CUE Voicemail British English (2.3.0)

 3          FRC   CUE Voicemail Canadian French (2.3.2)

 4          DAN   CUE Voicemail Danish (2.3.0)

 5          FRA   CUE Voicemail European French (2.3.0) 

 6          ESP   CUE Voicemail European Spanish (2.3.0) 

 7          DEU   CUE Voicemail German (2.3.0) 

 8          ITA   CUE Voicemail Italian (2.3.0) 

 9          ESO   CUE Voicemail Latin American Spanish (2.3.0)

 10         ESM   CUE Voicemail Mexican Spanish (2.3.2)

 11         CHS   CUE Voicemail Mandarin Chinese (2.3.3)

 12         KOR   CUE Voicemail Korean (2.3.3)

 13         JAP   CUE Voicemail Japanese (2.3.3)

 14         ENG   CUE Voicemail US English (2.3.0)


Available commands are:

# - enter the number for the language to select one

r # - remove the language for given #

i # - more information about the language for given #

x - Done with language selection


>11

Step 4 Your choice will appear as a "*" in the language selection menu. Use the menu to add, remove, or get information about languages. Enter x when finished. 

Language Selection Menu:


# Selected  SKU   Language Name

-------------------------------------------

 1          PTB   CUE Voicemail Brazilian Portuguese (2.3.0)

 2          ENG   CUE Voicemail British English (2.3.0)

 3          FRC   CUE Voicemail Canadian French (2.3.2)

 4          DAN   CUE Voicemail Danish (2.3.0)

 5          FRA   CUE Voicemail European French (2.3.0) 

 6          ESP   CUE Voicemail European Spanish (2.3.0) 

 7          DEU   CUE Voicemail German (2.3.0) 

 8          ITA   CUE Voicemail Italian (2.3.0) 

 9          ESO   CUE Voicemail Latin American Spanish (2.3.0)

 10         ESM   CUE Voicemail Mexican Spanish (2.3.2)

 11         CHS   CUE Voicemail Mandarin Chinese (2.3.3)

 12         KOR   CUE Voicemail Korean (2.3.3)

 13         JAP   CUE Voicemail Japanese (2.3.3)

 14         ENG   CUE Voicemail US English (2.3.0)


Available commands are:

# - enter the number for the language to select one

r # - remove the language for given #

i # - more information about the language for given #

x - Done with language selection


>x

The system installs the software. After the installation is complete, the system reloads.

Step 5 Enter y to begin the initial configuration: 

IMPORTANT::

IMPORTANT::    Welcome to Cisco Systems Service Engine

IMPORTANT::     post installation configuration tool.

IMPORTANT::

IMPORTANT:: This is a one time process which will guide

IMPORTANT:: you through initial setup of your Service Engine.

IMPORTANT:: Once run, this process will have configured

IMPORTANT:: the system for your location.

IMPORTANT::

IMPORTANT:: If you do not wish to continue, the system will be halted

IMPORTANT:: so it can be safely removed from the router.

IMPORTANT::


Do you wish to start configuration now (y,n)? y

Step 6 Enter the appropriate response y or n. See the output below to determine your configuration needs. 

IMPORTANT::

IMPORTANT:: A Cisco Unity Express configuration has been found in flash.

IMPORTANT:: You can choose to restore this configuration into the

IMPORTANT:: current image.

IMPORTANT::

IMPORTANT:: A stored configuration contains some of the data from a

IMPORTANT:: previous installation, but not as much as a backup. For

IMPORTANT:: example: voice messages, user passwords, user PINs, and

IMPORTANT:: auto attendant scripts are included in a backup, but are

IMPORTANT:: not saved with the configuration.

IMPORTANT::

IMPORTANT:: If you are recovering from a disaster and do not have a

IMPORTANT:: backup, you can restore the saved configuration.

IMPORTANT::

IMPORTANT:: If you are going to restore a backup from a previous

IMPORTANT:: installation, you should not restore the saved configuration.

IMPORTANT::

IMPORTANT:: If you choose not to restore the saved configuration, it

IMPORTANT:: will be erased from flash.

IMPORTANT::


Would you like to restore the saved configuration? (y,n)

Step 7 Enter the Cisco Unity Express administrator ID. This is the username to log in to the Cisco Unity Express GUI. 

IMPORTANT::

IMPORTANT::        Administrator Account Creation

IMPORTANT::

IMPORTANT:: Create an administrator account. With this account,

IMPORTANT:: you can log in to the Cisco Unity Express GUI and

IMPORTANT:: run the initialization wizard.

IMPORTANT::


Enter administrator user ID:

  (user ID): Admin

Enter password for admin:

  (password): ******

Confirm password for admin by reentering it:

  (password): ******


se-172-16-0-0>

What to Do Next

1. Restore the data and configuration files. See "Appendix B: Restoring Files".

2. Reboot the system.