Cisco Unity Express 2.3 Installation and Upgrade Guide - Overview of Cisco Unity Express Installation [Cisco Unity Express]

Table Of Contents

Overview of Cisco Unity Express Software Installation

Checklist for New Software Installations

Types of Cisco Unity Express Software Upgrades

Software Upgrade Process

Platforms and Cisco IOS Software Images

Uninterruptible Power Supply Recommendations

Differences Between the AIM and the NM

Software Licenses and Factory-Set Limits

Additional References

Documents Related to Cisco Unity Express

Related Cisco IOS Documents

MIBs

RFCs

Technical Assistance

Overview of Cisco Unity Express Software Installation

Last updated: December 21, 2006

This guide describes the set of Cisco Unity Express command-line interface (CLI) commands and graphical user interface (GUI) options for installing and upgrading the Cisco Unity Express software.

Use the tasks and procedures in this guide before performing the administrative tasks described in the Cisco Unity Express 2.3 CLI Administrator Guide and Cisco Unity Express 2.3 GUI Administrator Guide.

The focus of this guide is the Cisco Unity Express installation. It does not provide information on installation of Cisco routers, Cisco network modules, the Cisco Unified CallManager server, or the Cisco Unified CallManager Express (Cisco Unified CME) router. For more information about those topics, see "Additional References".

This chapter contains the following sections:

•Checklist for New Software Installations

•Types of Cisco Unity Express Software Upgrades

•Software Upgrade Process

•Platforms and Cisco IOS Software Images

•Differences Between the AIM and the NM

•Software Licenses and Factory-Set Limits

•Additional References

Checklist for New Software Installations

A new Cisco Unity Express installation requires the following procedures:

Checklist

Checkoff

1. Review the prerequisites for your system to prepare for the Cisco Unity Express installation. See "Prerequisites for Installing Cisco Unity Express Software" on page 13.

2. Follow the instructions to activate the IP link between the Cisco Unity Express module and your call platform. See "Installing Cisco Unity Express Software on a New System" on page 23.

3. Run the initialization wizard to populate the Cisco Unity Express database with system-wide parameters and an initial set of subscribers. See Cisco Unity Express 2.3 GUI Administrator Guide.

4. Configure other components and subscribers. See the Cisco Unity Express 2.3 CLI Administrator Guide and the Cisco Unity Express 2.3 GUI Administrator Guide.

Types of Cisco Unity Express Software Upgrades

Several processes are available for upgrading Cisco Unity Express software. Choosing a process depends on the type of upgrade required.

•Upgrade installation—Upgrade using the online installer with the software install upgrade command. This process is available for upgrading from the previous software release to the current one.

Note This upgrade method is not supported in Cisco Unity Express 2.3.1.

•Clean installation—Upgrade using the online installer with the software install clean command. This installation process is available for upgrading licenses and for upgrading software releases later than 2.0 to the current one.

Using this process, the system remains operational while the new software files are downloaded in the background. For a new license, you must back up and restore configuration files; for a new software image, you must back up and restore both configuration and data files. Only an FTP server is required. See "Upgrading the Cisco Unity Express License" on page 49 or "Upgrading From an Earlier Cisco Unity Express Release" on page 33 for more details.

•Clean installation with the boot helper—Upgrade using the boot helper with the software install clean command. This clean installation process is available for upgrading licenses, upgrading software releases prior to 2.0.1 to the current release, and when the other upgrade processes are unsuccessful.

Using this process, the system must be offline while the new software files are downloaded. This installation erases and repartitions the disk before loading the new files on the disk. You must back up and restore your configuration and data files. Both an FTP and a TFTP server are required. See "Upgrading Using the Boot Helper" on page 41.

Software Upgrade Process

For a complete list of releases and the upgrade processes available for them, see the software upgrade process matrix in the Release Notes for Cisco Unity Express 2.3.

Caution Cisco Unity Express 2.3 does not support versions of Cisco Unified CallManager prior to 4.1. If you are using an earlier version of Cisco Unified CallManager, you must upgrade to version 4.1 or higher to interoperate with Cisco Unity Express 2.3.

Upgrading an existing Cisco Unity Express system requires the following procedures:

1. Follow the appropriate upgrade process.

2. If necessary, run the initialization wizard. See the Cisco Unity Express 2.3 GUI Administrator Guide for the procedure to run the initialization wizard.

3. Configure new features, if appropriate. See the Cisco Unity Express 2.3 CLI Administrator Guide or the Cisco Unity Express 2.3 GUI Administrator Guide.

Platforms and Cisco IOS Software Images

Cisco Unity Express applications use a set of commands that are similar in structure to Cisco IOS software commands. However, Cisco Unity Express commands do not affect the Cisco IOS configuration.

Cisco Unity Express hardware modules and platforms use the Cisco IOS command-line interface (CLI) commands for their operation.

See the Release Notes for Cisco Unity Express Release 2.3 for detailed information about the Cisco Unity Express hardware and software platforms.

Uninterruptible Power Supply Recommendations

We highly recommend attaching an uninterruptible power supply (UPS) to the router that houses the Cisco Unity Express module. Any reliable UPS unit provides continuous power to maintain the operation of the router and the Cisco Unity Express module. Consider the unit's capacity and run time because power consumption differs among Cisco platforms. Ideally, a UPS should include a signaling mechanism that directs the router to shut down Cisco Unity Express properly and then powers off the router.

Cisco IOS Release 12.3(4)T supports automatic switchover to the UPS device if the following configuration is added to the router:

    line aux 0
    privilege level 15
    modem Dialin
    autocommand service-module service-engine slot/0 shutdown no-confirm

where slot is the Cisco Unity Express module's slot number.

Differences Between the AIM and the NM

Cisco Unity Express is supported on both the advanced integration module (AIM) and the network module (NM). Cisco Unity Express features work the same way on both modules with the following exceptions:

•The AIM is a 4-port module with 1GB flash memory that stores a maximum of 50 voice mailboxes and 14 hours of voice messages. The NM is an 8-port module that stores a maximum of 100 voice mailboxes and 100 hours of voice messages.

•A trace or log command issued on the NM automatically saves the data to the disk. On the AIM, the trace and log data are not saved to flash memory. A Cisco Unity Express CLI command is available to save the data to the AIM flash memory.

•Cisco Unity Express tracks the use and wear activity of the AIM flash memory. This tracking is not necessary for the NM. The CLI command show interface ide 0 and the GUI option Reports > System displays the flash memory wear data.

•The AIM and NM support different capacities for scripts and prompts. See "Software Licenses and Factory-Set Limits" section for these capacities.

Software Licenses and Factory-Set Limits

The following system capacity increases are available starting with Cisco Unity Express 2.3.

•Number of voice mailboxes—The NM-CUE-EC supports new licenses for 150, 200, and 250 voice mailboxes. Each new license size supports 25 general delivery mailboxes (GDMs).

•Voice-mail storage capacity—Voice-mail storage is increased from 100 hour to 300 hours on the NM-CUE-EC, regardless of license size.

•Number of remote subscribers—The number of remote subscribers is increased from 50 to 100 on the NM-CUE-EC.

•Number of cached users—The number of subscribers cached in the LRU is increased from 50 to 100 on the NM-CUE-EC.

•Number of public distribution lists—The number of public distribution lists is increased from 15 to 25 on the NM-CUE-EC.

•Number of custom prompts—The number of custom prompts that can be recorded, uploaded, and stored on the system is increased from 50 to 120 on the NM-CUE and NM-CUE-EC.

Factory-set system limits are determined by the ordered license.

Cisco Unity Express supports a maximum of 8 SIP triggers and 8 JTAPI triggers for all applications combined. This applies to both the NM and the AIM.

Table 1 and Table 2 list the system limits for the NM-CUE-EC.

Table 3 and Table 4 list the system limits for the NM-CUE.

Table 5 and Table 6 list the system limits for the AIM-CUE.

Table 1 NM-CUE-EC System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts

Cisco Unity Express License/Software SKU

Total Mailbox Storage (Hours)

Default Mailbox Size (Seconds)¹

Number of Concurrent VoiceMail and Auto Attendant Ports/Sessions

Number of Scripts

Number of Prompts

Number of Public Distribution Lists

SCUE-LIC-12CCM
SCUE-LIC-12CME

300

63529

16

8

120

25

SCUE-LIC-25CCM
SCUE-LIC-25CME

300

36000

16

8

120

25

SCUE-LIC-50CCM
SCUE-LIC-50CME

300

16115

16

8

120

25

SCUE-LIC-100CCM
SCUE-LIC-100CME

300

9600

16

8

120

25

SCUE-LIC-150CCM
SCUE-LIC-150CME

300

6171

16

8

120

25

SCUE-LIC-200CCM
SCUE-LIC-200CME

300

4800

16

8

120

25

SCUE-LIC-250CCM
SCUE-LIC-250CME

300

3297

16

8

120

25

¹The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).

Table 2 NM-CUE-EC Maximum Number of Mailboxes, Users, Groups, Owners, and Members

Cisco Unity Express License/Software SKU

Default Number of Personal Mailboxes

Default Number of General Delivery Mailboxes

Total
Number of
Mailboxes

Number of Users

Number of Groups

Number of Owners

Number of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

20

400

880

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

20

400

1000

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

30

400

1000

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

20

120

200

40

400

1000

SCUE-LIC-150CCM
SCUE-LIC-150CME

150

25

175

300

40

400

1000

SCUE-LIC-200CCM
SCUE-LIC-200CME

200

25

225

300

40

400

1000

SCUE-LIC-250CCM
SCUE-LIC-250CME

250

25

275

300

40

400

1000

Table 3 NM-CUE System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts

Cisco Unity Express License/Software SKU

Total Mailbox Storage (Hours)

Default Mailbox Size (Seconds)¹

Number of Concurrent VoiceMail and Auto Attendant Ports/Sessions

Number of Scripts

Number of Prompts

Number of Public Distribution Lists

SCUE-LIC-12CCM
SCUE-LIC-12CME

100

21120

8

8

120

15

SCUE-LIC-25CCM
SCUE-LIC-25CME

100

10260

8

8

120

15

SCUE-LIC-50CCM
SCUE-LIC-50CME

100

5520

8

8

120

15

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

3000

8

8

120

15

¹The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).

Table 4 NM-CUE Maximum Number of Mailboxes, Users, Groups, Owners, and Members

Cisco Unity Express License/Software SKU

Default Number of Personal Mailboxes

Default Number of General Delivery Mailboxes

Total
Number of
Mailboxes

Number of Users

Number of Groups

Number of Owners

Number of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

20

400

880

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

20

400

1000

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

30

400

1000

SCUE-LIC-100CCM
SCUE-LIC-100CME

100

20

120

200

40

400

1000

Table 5 1-GB AIM-CUE System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts

Cisco Unity Express License/Software SKU

Total Mailbox Storage (Hours)¹

Default Mailbox Size (Seconds)²

Number of Concurrent VoiceMail and Auto Attendant Ports/Sessions

Number of Scripts

Number of Prompts

Number of Public Distribution Lists

SCUE-LIC-12CCM
SCUE-LIC-12CME

14

2700

4 (Cisco 2600XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700 series,
   Cisco 3800 series)

4

25

15

SCUE-LIC-25CCM
SCUE-LIC-25CME

14

1320

4 (Cisco 2600XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700 series,
   Cisco 3800 series)

4

25

15

SCUE-LIC-50CCM
SCUE-LIC-50CME

14

720

4 (Cisco 2600XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700 series,
   Cisco 3800 series)

4

25

15

¹Cisco Unity Express 2.3 does not support the 512 MB AIM-CUE.

²The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).

Table 6 1-GB AIM-CUE Maximum Number of Mailboxes, Groups, Owners, and Members

Cisco Unity Express License/Software SKU

Default Number of Personal Mailboxes

Default Number of General Delivery Mailboxes

Total Number of Mailboxes

Number of Users

Number of Groups

Number of Owners

Number of Members

SCUE-LIC-12CCM
SCUE-LIC-12CME

12

5

17

24

20

100

200

SCUE-LIC-25CCM
SCUE-LIC-25CME

25

10

35

50

20

100

200

SCUE-LIC-50CCM
SCUE-LIC-50CME

50

15

65

100

20

100

200

Additional References

The following sections provide references related to Cisco Unity Express.

Documents Related to Cisco Unity Express

Related Topic

Document Title

Cisco Unity Express administration

•Cisco Unity Express 2.3 CLI Administrator Guide

•Cisco Unity Express 2.3 GUI Administrator Guide

•Cisco Unity Express 2.3 Command Reference

•Cisco Unity Express 2.3 Installation and Upgrade Guide

•Cisco Unity Express AvT Administrator Guide

•Release Notes for Cisco Unity Express 2.3

Cisco Unity Express voice-mail scripts

Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts

Cisco Unity Express voice-mail subscriber information

Cisco Unity Express User Guides

Cisco modules hardware installation

•Cisco Unity Express Network Modules

•AIM Installation Quick Start Guide: Cisco 2600, 3600, and 3700 Series

•

Cisco Unity Express software copyrights and licenses

Cisco Unity Express Software Copyrights and Licenses

Technical support documentation for Cisco Unity Express

Cisco Unity Express Troubleshoot and Alerts

Cisco Unified CallManager

5.0.4

•Cisco Unified CallManager Administration Guide, Release 5.0(4)

•Cisco Unified CallManager System Guide, Release 5.0(4)

•Cisco Unified CallManager Features and Services Guide, Release 5.0(4)

5.0(2):

•Cisco Unified CallManager Administration Guide, Release 5.0(2)

•Cisco Unified CallManager System Guide, Release 5.0(2)

•Cisco Unified CallManager Features and Services Guide,
Release 5.0(2)

5.0(1):

•Cisco Unified CallManager Administration Guide, Release 5.0(1)

•Cisco Unified CallManager System Guide, Release 5.0(1)

•Cisco Unified CallManager Features and Services Guide,
Release 5.0(1)

4.2(1):

•Cisco Unified CallManager Administration Guide, Release 4.2(1)

•Cisco Unified CallManager System Guide, Release 4.2(1)

•Cisco Unified CallManager Features and Services Guide,
Release 4.2(1)

4.1(3)

•Cisco Unified CallManager Administration Guide, Release 4.1(3)

•Cisco Unified CallManager System Guide, Release 4.1(3)

•Cisco Unified CallManager Features and Services Guide,
Release 4.1(3)

4.1(2):

•Cisco Unified CallManager Administration Guide, Release 4.1(2)

•Cisco Unified CallManager System Guide, Release 4.1(2)

•Cisco Unified CallManager Features and Services Guide,
Release 4.1(2)

Cisco Unified CallManager Express

4.0:

•Cisco Unified CallManager Express System Administrator Guide

•Cisco Unified CallManager Express Command Reference

3.4:

•Cisco CallManager Express 3.4 Configuration Guide

•Cisco CallManager Express 3.4 Command Reference

3.3:

•Cisco CallManager Express 3.3 System Administrator Guide

•Cisco CallManager Express 3.3 Command Reference

Cisco Unity

•Networking in Cisco Unity Guide

Cisco hardware platforms

•Cisco 2600 Series Hardware Installation Guide

•Cisco 2800 Series Hardware Installation

•Cisco 3700 Series Hardware Installation Guide

•Cisco 3800 Series Hardware Installation

Related Cisco IOS Documents

Related Topic

Document Title

Cisco IOS configuration

•Cisco IOS Debug Command Reference, Release 12.4T

•Cisco IOS Voice Command Reference

Note For general voice configuration topics, see the Cisco IOS Voice Configuration Library, Release 12.4.

Cisco IOS voice troubleshooting information

Cisco IOS Voice Troubleshooting and Monitoring Guide

MIBs

MIBs

MIBs Link

•CISCO-UNITY-EXPRESS-MIB

•CISCO-VOICE-CONNECTIVITY-MIB

•CISCO-VOICE-APPLICATIONS-OID-MIB

•CISCO-PROCESS-MIB

•SNMPv2-MIB

•IF-MIB

•IP-MIB

•SYSAPPL-MIB

To locate and download MIBs for selected platforms, Cisco IOS releases, and feature sets, use Cisco MIB Locator found at the following URL: http://www.cisco.com/go/mibs

RFCs

RFCs

Title

1869

SMTP Service Extensions

1893

Enhanced Mail System Status Codes

2045

Multipurpose Internet Mail Extensions Part One: Format of Internet Message Bodies, RFC

2421

Voice Profile for Internet Mail - Version 2

2821

Simple Mail Transfer Protocol

2833

RTP Payloads for DTMF Digits, Telephony Tones and Telephony Signals

3261

SIP: Session Initiation Protocol

3501

Internet Message Access Protocol - Version 4rev1

Technical Assistance

Description

Link

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