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Cisco Unity Express 2.3 GUI Administrator Guide
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Cisco Unity Express Feature Roadmap
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Overview of Cisco Unity Express Voice Mail and Auto Attendant
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Configuring the System Using the Initialization Wizard
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Logging In and Out of Cisco Unity Express
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Cisco Unity Express Windows and Menus
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Sequence of Administrative Tasks
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Troubleshooting Cisco Unity Express
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Appendix A: Software Copyrights and Licenses
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Index
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Table Of Contents
Cisco Unity Express Feature Roadmap
Platforms and Cisco IOS Software Images
Cisco Unity Express Feature List
Cisco Unity Express Feature Roadmap
Last Revised: July 25, 2006
This guide introduces you to the set of graphical interface screens and tasks for configuring, administering, and maintaining Cisco Unity Express voice mail and auto attendant applications. This guide does not require knowledge of command-line interface (CLI) commands.
Comparable CLI commands are described in the Cisco Unity Express 2.3 CLI Administrator Guide.
The focus of this guide is the Cisco Unity Express application. It does not provide information on installation of Cisco routers, Cisco network modules, the Cisco Unified CallManager server, or the Cisco Unified CallManager Express router. For more information about those topics, see "Additional References" on page 20.
Use this guide after the Cisco Unity Express hardware and software are installed. See the Cisco Unity Express 2.3 Installation and Upgrade Guide for the procedures to install Cisco Unity Express.
This chapter contains the following sections:
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Platforms and Cisco IOS Software Images
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Platforms and Cisco IOS Software Images
Cisco Unity Express applications use a set of commands that are similar in structure to Cisco IOS software commands. However, the Cisco Unity Express commands do not affect the Cisco IOS configuration.
The Cisco Unity Express hardware modules and platforms do use the Cisco IOS command-line interface (CLI) commands for their operation.
See the Release Notes for Cisco Unity Express Release 2.3 for detailed information about the Cisco Unity Express hardware and software platforms.
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Cisco Unity Express Feature List
Table 1 lists Cisco Unity Express features by release. Features that are introduced in a particular release are available in that and subsequent releases.
Table 1 Cisco Unity Express Features by Release
2.3
Multiple languages
CIsco Unity Express supports several languages for voice-mail prompts. Only one can be installed on the system.
See the Release Notes for Cisco Unity Express 2.3 for a list of available languages
Increased system capacity
Cisco Unity Express supports increased number of mailboxes, increased number of remote and cached users, larger storage capacity, and number of public distribution lists.
Integrated Messaging
Cisco Unity Express voice-mail subscribers can access and manage their voice messages and e-mail using an e-mail client on a single PC.
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Message Notification
Cisco Unity Express can notify voice-mail subscribers of new voice messages on their cell phones, home phones, work phones, numeric pagers, text pagers, and e-mail inboxes.
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VoiceView Express
Cisco Unity Express voice-mail subscribers can browse, listen, manage, and send voice messages and manage their mailbox options from their Cisco IP phone. VoiceView Express supports only Cisco IP phones 7940, 7941, 7960, 7961, 7970, and 7971.
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Future message delivery
Voice-mail subscribers can schedule messages to be delivered at a future time to subscribers on local or remote systems.
Local broadcast privilege
Voice-mail subscribers with this privilege can send broadcast messages only to other voice-mail subscribers on the local system.
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Mailbox selection
This configurable option specifies the mailbox in which a voice message is stored.
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Voice mail box mask
This feature permits Cisco Unity Express to send a redirected incoming call from Cisco Unified CallManager 4.2 to the correct mailbox.
Consulting call transfers (SIP Call Control only)
Cisco Unity Express permits attended and semi-attended call transfer modes in addition to blind transfers.
DTMF relay (SIP Call Control only)
This feature handles incoming and outgoing DTMF signals for SIP calls.
MWI Notifications in Cisco SRST mode
Cisco Unity Express includes the MWI status update capability to Cisco SRST mode.
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Mandatory message expiry
This feature forces the subscriber to delete messages when they expire.
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Cisco Unity Express Script Editor enhancements
Enhanced debugging procedures and two new steps are available.
Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts
Cisco Unity Express GUI enhancements
New configuration screens and options are available through the Cisco Unity Express GUI. These new options parallel most of the new CLI commands.
AvT enhancements
Rerecord existing prompts and returning the status of the alternate greeting are new capabilities for the AvT.
Support for Cisco Unified CallManager 4.2 and 5.0
Cisco Unity Express supports Cisco Unified CallManager 4.1, Cisco Unified CallManager 4.2, and Cisco Unified CallManager 5.0. Previous Cisco Unified CallManager releases are not supported.
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Change in support for AIM-CUE.
Cisco Unity Express does not support the 512 MB AIM-CUE.
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CISCO-UNITY-EXPRESS-MIB
Monitor the health, conduct performance monitoring, data collection, and trap management for Cisco Unity Express voice mail and auto attendant applications.
Additional languages support.
Danish, U.K. English, Latin American Spanish, Italian, and Brazilian Portuguese were added as choices for the default language of the telephone user interface (TUI) system prompts and greetings.
From the CLI: Cisco Unity Express 2.3 CLI Administrator Guide
Distribution lists.
Create public and private distribution lists of local and remote subscribers for sending messages to more than one subscriber.
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Broadcast messages.
Privileged subscribers can send messages to all subscribers on the network.
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Schedules for holidays and business hours.
Create schedules of holidays and business hours to automatically play alternate auto attendant greetings to callers.
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Increased security for passwords and PINs.
Set minimum lengths and expiry times for passwords and personal identification numbers (PINs).
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Support for caller ID information in incoming messages.
Permit playing of caller identification information as part of the message envelope for new incoming voice mail messages.
Addition of remote subscribers to the local directory.
Add frequently called remote subscribers to the local directory, which permits local subscribers to address voice mail messages to remote subscribers using dial-by-name and to receive spoken name verification of the remote subscriber address.
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Support for vCard information from remote subscribers.
Permit vCard information from remote subscribers to update their directory entries.
Simple auto attendant script.
Simple aa_simple.aef script is available for handling alternate, holiday, and business hours greetings.
Undelete voice messages.
Permits subscribers to restore a voice mail message that was deleted during the current voice message retrieval session.
Restore to factory defaults.
Permits the administrator to reset the entire system to the factory default values.
Increased port density.
Network modules with 512 MB of SDRAM now support 16 voice ports. Advanced integration modules (AIMs) running at 300 MHz now support 6 ports on new router platforms.
Repurposing of general delivery mailboxes (GDMs)
GDMs may be repurposed as personal mailboxes, which expands the personal mailbox capacity of each license level.
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Support for multiple languages.
Cisco Unity Express supports several languages for the telephone user interface (TUI) and auto attendant prompts. See the Release Notes for Cisco Unity Express Release 2.2 for the list of available languages.
"Configuration Data Required for the Initialization Wizard" on page 24
Streamlined software upgrade process.
Modified upgrade process to reduce installation time.
Increased storage on the AIM.
AIM flash storage capacity is increased from 512MB to 1GB and now supports 14 hours of voice-mail message storage.
Housing Cisco Unity Express and Cisco CallManager Express software on different routers.
Cisco Unity Express software installed on a router communicates with Cisco CallManager Express installed on a different router.
Networking across multiple sites.
Voice Profile for Internet Mail version 2 (VPIMv2) support for voice-mail messaging interoperability between Cisco Unity Express sites and between Cisco Unity Express and Cisco Unity with Non-Delivery Record (NDR) for networked messages and blind addressing.
Support for Cisco CallManager Release 3.3(3),3.3(4), and 4.0(1).
Capability of auto detecting the Cisco CallManager JTAPI version version on a remote system for handling call control and user import functionality.
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NTP server configuration support
New commands permit configuration of the NTP server.
Advanced integration module (AIM) card
AIM card has an Intel Celeron
300 MHz processor, 256 MB RAM, and 512 MB of compact flash memory, network connectivity through the PCI interface, and access to Cisco IOS software and the console using back-to-back Ethernet through the parallel interface. No external interfaces or cabling is required.Custom auto attendant script creation using the Cisco Unity Express script editor
Script editor creates custom scripts for handling incoming calls to the automated attendant (AA). Activating a custom script deactivates the default auto attendant script that ships with Cisco Unity Express. The default script cannot be modified. The network module (NM) and the AIM supports up to four customized auto attendants.
Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts
Alternate auto attendant greetings and prompts
Recording of alternate AA greetings and prompts that can be uploaded or downloaded as needed. These alternate greetings and prompts are in addition to the default greetings and prompts that ship with Cisco Unity Express. The NM supports up to 50 alternate prompts. The AIM supports up to 25 alternate prompts.
"Recording an Auto-Attendant Greeting or Prompt File" on page 17
Access to a greeting management system from the telephone user interface (TUI)
Access from the TUI to a greeting management system (GMS) for recording alternate greetings and prompts. Users with administrative privileges have access to the GMS.
Cisco Unity Express 2.3 Voice-Mail System User's Guide
Linux-based software
Linux-based software installed on a module card that is installed in the Cisco CallManager router. (See the Release Notes for Cisco Unity Express Release 2.2 for the supported hardware and software platforms.) The software includes the operating system, application software, and ordered license information.
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Network module card
Network module card with the Intel Low Power PIII 500 MHz processor, a 20 GB IDE hard drive, and access to Cisco IOS software using back-to-back Ethernet and console. No external interfaces or cabling is required.
Orderable license packages
Four orderable license packages. A license must be ordered for each voice mail system.
Spare modules
Spare modules with factory installed software and license. Upgrades to larger capacity require purchase of a license and download of the license file.
License upgrades and downgrades
Upgrades or downgrades from one license size to another.
Two administrative interfaces
Two administrative interfaces. (See the "Administration Interfaces" on page 18.)
Integrated GUI with Cisco CallManager Express
An integrated administration GUI for both Cisco Unity Express and Cisco CME. The integrated interface permits configuration of some Cisco CME parameters, such as telephones and extensions.
Bulk provisioning of multiple sites
Bulk provisioning of multiple sites using CLI scripts not provided by Cisco Unity Express. Systems are administered individually.
System access anywhere in the IP network
Systems accessible anywhere on the IP network. If the Cisco Unity Express installer uses TFTP, the site running the installer must be closely located to the TFTP server. All other functions use FTP, which allows the servers to be anywhere in the IP network.
Manual backup and restore
Manual backup and restore using an FTP server located anywhere in the customer network.
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System reports and log files for troubleshooting.
Reports are available from the Cisco Unity Express GUI screens. All troubleshooting reports and files are available using the Cisco Unity Express CLI commands.
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1 Features that are introduced in a particular release are available in that and subsequent releases.
