Cisco Unity Express 2.3 GUI Administrator Guide - Sequence of Administrative Tasks [Cisco Unity Express]

Table Of Contents

Sequence of Administrative Tasks

Online Help

Initial Tasks

Ongoing Tasks

As-Needed Tasks

Sequence of Administrative Tasks

Last updated: July 25, 2006

After the prerequisite activities are completed, the administrative tasks can begin. You will do some tasks once, others regularly, and others as needed.

Online Help

For all these configuration tasks, online help windows are available with information and guidance. Look for the Help icon in each window to access these help windows.

Initial Tasks

Do the tasks listed in Table 20 to set up Cisco Unity Express:

Table 20 Initial Configuration Tasks

Task

Menu Option

1. Upload customized prompts and greetings. Alternatively, use the Administration via Telephone (AvT) system on the TUI to record the prompts.

Choose Voice Mail > Prompts.

2. Upload custom scripts. To create the scripts, use the script editor described in the Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts.

Choose Voice Mail > Scripts.

3. Configure the auto-attendant application.

Choose Voice Mail > Auto Attendant.

4. If extensions are not configured, configure them.

•For Cisco Unified CME: Choose Configure > Extensions.

•For Cisco Unified CallManager: Configure the extensions from the Cisco Unified CallManager interface.

5. If subscribers and groups are not configured, configure them.

Choose Configure > Users and Configure > Groups.

6. Configure individual and general delivery voice mailboxes.

Choose Voice Mail > Mailboxes.

7. Configure voice-mail message expiry time.

Choose Defaults > Voice Mail to enable the feature system-wide. Choose Defaults > Mailbox to set the expiry time length.

8. Configure the mailbox in which a message from a redirected call is to be stored.

Choose Defaults > Voice Mail. See the Mailbox Selection field.

9. If using a network, configure network locations.

Choose Administration > Networking Locations.

10. (Optional) Add remote subscribers to the local directory.

Choose Configure > Remote Users.

11. (Optional) Create public distribution lists.

Choose Voice Mail > Distribution Lists.

12. (Optional) Configure LRU cache.

Available through CLI commands.

13. (Optional) Configure vCard information receipt.

Available through CLI commands

14. Configure MWI notifications in Cisco SRST mode.

Choose Voice Mail > Message Waiting Indicators > Settings.

15. (Optional) Configure local and network broadcast message senders.

Choose Configure > Groups. Select an existing group or create a new group.

16. (Optional) Configure holiday schedules.

Choose Voice Mail > Holiday Settings.

17. (Optional) Configure business hours.

Choose Voice Mail > Business Hours Settings.

18. (Optional) Enable the message notification feature and configure its system-wide parameters.

Choose Voice Mail > Message Notification > Notification Administration.

19. (Optional) Configure the message notification capability for specific subscribers.

Choose Voice Mail > Message Notification > Subscriber Notification Management.

20. (Optional) Enable the integrated messaging feature and configure its system-wide parameters.

Choose Voice Mail > Integrated Messaging.

21. (Optional) Enable the VoiceView Express feature and configure its system-wide parameters.

Choose Voice Mail > VoiceView Express > Service Configuration.

Ongoing Tasks

Do the tasks listed in Table 21 on a regular basis.

Table 21 Ongoing Administrative Tasks

Task

Menu Option

Back up and restore system data.

Choose Administration > Backup/Restore.

Save Cisco Unity Express configuration changes onto the network module.

Choose Administration > Control Panel > Save Unity Express Configuration.

(For Cisco Unified CME only) Save the Cisco Unified CME configuration into the router's flash memory.

Choose Administration > Control Panel > Save CallManager Express Configuration.

Synchronize database changes between Cisco Unity Express and the call platform.

•For Cisco Unified CME: Choose Administration > Synchronize Information.

•For Cisco Unified CallManager: Use the Cisco Unified CallManager interface to configure comparable changes made to the Cisco Unity Express database.

Monitor system status.

•Choose Reports. Review all the reports periodically.

As-Needed Tasks

Do the tasks listed in Table 22 on an as-needed basis.

Table 22 As-Needed Administrative Tasks

Task

Menu Option

Add, display, modify, and delete voice mailboxes.

Choose Voice Mail > Mailboxes.

Unlock a voice mailbox.

Choose Voice Mail > Mailboxes and the Unlock icon.

Add, display, modify, and delete subscribers.

Choose Configure > Users.

Add, display, modify, and delete groups.

Choose Configure > Groups.

Change a subscriber's voice-mail password.

Choose Configure > Users and the user ID that needs to be changed.

Change the voice mailbox size or storage time.

Choose Defaults > Mailbox to change the value system-wide. Choose Configure > Users and the user ID to change the value for a specific subscriber.

Change password or PIN length.

Choose Defaults > User.

Change password or PIN expiry time.

Choose Defaults > User.

Change the voice-mail message expiry time.

Choose Defaults > Mailbox.

Change the mailbox in which a message from a redirected call is stored.

Choose Defaults > Voice Mail. See the Mailbox Selection field.

Add, display, modify and delete extensions and telephones.

•For Cisco Unified CME: Choose Configure > Extensions and Configure > Phones.

•For Cisco Unified CallManager: Use the Cisco Unified CallManager interface.

Assign an extension to another subscriber.

•For Cisco Unified CME: Choose Configure > Extensions.

•For Cisco Unified CallManager: Use the Cisco Unified CallManager interface.

Modify the auto-attendant application properties.

Choose Voice Mail > Auto Attendant.

Add, modify, and delete the auto-attendant prompts.

Choose Voice Mail > Prompts and see "Recording an Auto-Attendant Greeting or Prompt File" on page 13.

Add, modify, and delete the auto-attendant scripts.

Choose Voice Mail > Scripts and see "Configuring Auto-Attendant Scripts" on page 13.

(For Cisco Unified CallManager only) Add, display, modify, and delete Cisco Unified CallManager servers, web users, and JTAPI users.

Choose Configure > CallManager.

(For Cisco Unified CallManager only) Add, display, modify, and delete CTI ports.

Choose Voice Mail > CTI Ports.

Reload Cisco Unity Express software.

Choose Administration > Control Panel > Reload Unity Express.

Note Any unsaved configuration data will be lost if you reload Cisco Unity Express.

22. Make changes to the list of holidays.

Choose Voice Mail > Holiday Settings.

23. Make changes to the business hours.

Choose Voice Mail > Business Hours Settings.

24. Make changes to the message notification system-wide parameters.

Choose Voice Mail > Message Notification > Notification Administration.

25. Add and delete subscribers who can receive message notifications.

Choose Voice Mail > Message Notification > Subscriber Notification Management.

26. Make changes to the integrated messaging system-wide parameters.

Choose Voice Mail > Integrated Messaging.

27. Make changes to the VoiceView Express system-wide parameters.

Choose Voice Mail > VoiceView Express > Service Configuration.

28. As needed, troubleshoot software.

See "Troubleshooting Cisco Unity Express" on page 79.