Table Of Contents

Cisco Unity Express Windows and Menus

Navigating Through the Cisco Unity Express GUI Windows

Cisco Unity Express Windows and Menus

Home Window

Configure Menu

Voice Mail Menu

Administration Menu

Defaults Menu

Reports Menu

Help Menu

Cisco Unity Express Icons

Searching for Data—the Find Icon

Alphabetizing Data—the Sort Icon

What to Do Next

Cisco Unity Express Windows and Menus

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Last updated: May 1, 2006

This chapter describes the windows, menus, and icons available in the Cisco Unity Express voice-mail system and contains the following sections:

•Navigating Through the Cisco Unity Express GUI Windows

•Cisco Unity Express Windows and Menus

•Cisco Unity Express Icons

•What to Do Next

Navigating Through the Cisco Unity Express GUI Windows

The voice-mail software groups the administrative tasks on a main toolbar that includes several options, each with drop-down menus. Each of the menus leads you to windows where data can be selected or entered. For example:

Clicking one of these options leads you to a window where data can be selected. For example:

Clicking Add brings up a window where you can enter data. For example:

Move to a fill-in field and click in the field, or use the Tab key on your keyboard.

These windows have icons that help with the task activity, such as saving data, adding or deleting an item, or finding a name or number. See "Cisco Unity Express Icons" for a description of the icons.

After reviewing the icons, continue with "Sequence of Administrative Tasks" on page 75.

Cisco Unity Express Windows and Menus

The Cisco Unity Express windows and menus for the Cisco Unified CallManager and Cisco Unified CallManager Express (Cisco Unified CME) platforms are described in this section.

Home Window

The Home window appears when you first log in to Cisco Unity Express.

You can also access this window by clicking Home in the upper right corner of any Cisco Unity Express window.

Configure Menu

The Configure menu appears when you click Configure in the Home window.

Cisco Unified CallManager Configure Menu

Cisco Unified CME Configure Menu

Table 13 describes the options on the Configure menu:

Table 13 Configure Menu Options 

Menu Option	Description
Extensions	(Cisco Unified CME only) Add, modify, or delete an extension for a subscriber.
Phones	(Cisco Unified CME only) Add, modify, or delete a telephone. Assign a telephone to an extension.
Users	Add, modify, or delete a subscriber. Assign one or more extensions to a subscriber.
Groups	Add, modify, or delete a group of subscribers. Assign at least one subscriber as the group owner.
Remote Users	Add, modify, or delete a subscriber at a remote location. The remote location must be configured in the Cisco Unity Express database before using this option. See the Administration > Networking Locations option.
System Parameters	(Cisco Unified CME only) Modify system-wide parameters. Many of these values were configured during Cisco Unified CME installation.
CallManager	(Cisco Unified CallManager only) Modify Cisco Unified CallManager parameters. Many of these values were configured during Cisco Unified CallManager installation.
CallManager Express	(Cisco Unified CME only) Modify the Cisco Unified CME hostname and SIP provider hostname that connect to Cisco Unity Express. This option also displays the web username and password.
My Profile	Modify your name as it appears on other telephone displays, your password, and your PIN.

Voice Mail Menu

The Voice Mail menu appears when you click Voice Mail on the Home window.

The Voice Mail submenus are shown below.

Table 14 describes the options on the Voice Mail menu:

Table 14 Voice Mail Menu Options 

Menu Option	Description
Mailboxes	Add, modify, or delete a voice mailbox. Assign the mailbox to a subscriber or to a group. Not all subscribers or groups need an assigned voice mailbox.
Distribution Lists	Add, modify, or delete public or private distribution lists. Only members of the Administrators group or any group with the ViewPrivateList privilege can view private lists belonging to a specific subscriber.
Message Waiting Indicators	Refresh the MWIs for one or more extensions or subscribers. Modify the MWI On and MWI Off extensions, if necessary.
Auto Attendant	Configure one or more auto attendants.
Call Handling	Modify the telephone number for dialing the voice-mail application, the voice-mail operator extension, and the maximum number of concurrent calls that the voice-mail and auto-attendant applications can handle.
Prompts	Configure prerecorded customized auto-attendant application prompts.
Scripts	Configure customized auto-attendant application scripts that were created using the Cisco Unity Express script editor. See the Cisco Unity Express 2.3 Guide to Writing Auto-Attendant Scripts.
Business Hours Setting	Add, modify, or delete schedules of the days and times of the week when the company is open for business.
Holiday Settings	Add or delete schedules of days when the company is closed for holidays.
Message Notification	Configure the Message Notification feature, set the system-wide message notification conditions, and define entries in the restriction table.
Integrated Messaging	Enable or disable the Integrated Messaging feature and set the system-wide idle timeout value, maximum number of concurrent sessions, and security mode.
VoiceView Express	Display the phone service and authentication service URLs, enable or disable the VoiceView Express feature, also set the system-wide idle timeout value and fallback authentication server URL.

Administration Menu

The Administration menu appears when you click Administration in the Home window.

Table 15 describes the options on the Administration menu:

Table 15 Administration Menu Options 

Menu Option	Description
Synchronize Information	(Cisco Unified CME only) Propagate changes to subscriber and voice-mail information from the Cisco Unified CME database to the Cisco Unity Express database. Note Cisco Unity Express cannot automatically synchronize its database with the Cisco Unified CallManager database.
Backup/Restore	Configure backup and restore parameters, and save Cisco Unity Express data and configuration changes to other locations, such as the FTP server. Restore saved files as needed.
Domain Name Settings	Modify the hostname, domain name, and DNS server.
Network Time & Time Zone Settings	Add or delete an NTP server, which is used for the date and time on Cisco Unity Express. Change the local time zone.
Control Panel	Save the call platform data and the Cisco Unity Express data to flash memory or reload the Cisco Unity Express software.
Traces	Set categories for generating trace data. Use this option for troubleshooting Cisco Unity Express.
Networking Locations	Configure the local Cisco Unity Express ID and the parameters for any remote locations.

Defaults Menu

The Defaults menu appears when you click Defaults in the Home window.

Table 16 describes the options in the Defaults menu:

Table 16 Defaults Menu Options 

Menu Option	Description
User	Select the system-wide user password and PIN creation policy (system-generated or blank). The subscriber modifies these values when logging in to the GUI or the voice-mail system for the first time.
Mailbox	Assign a system-wide mailbox size, maximum caller message size, and message expiry time. These apply to all new mailboxes. You can modify these values for specific mailboxes.
Voice Mail	Assign a total number of minutes allowed for all voice messages across the system and the maximum number of seconds for a subscriber's outgoing mailbox greeting.

Reports Menu

The Reports menu appears when you click Reports in the Home window.

Table 17 describes the options in the Reports menu:

Table 17 Reports Menu Options 

Menu Option	Description
Voice Mail	Displays statistics about the number of mailboxes configured, the number of messages and greetings, and the storage space on the system they use.
System	Displays information about the system hardware and CPU.
Backup History	Displays the backed-up files, backup dates, and success status.
Restore History	Displays the restored files, restore dates, and success status.
Network Time Protocol	Displays the NTP servers and the time difference between the NTP server and the call platform router clock.
Call History	(Cisco Unified CME only) Displays information about calls made on the system: the call ID, starting time, originating and terminating numbers, and duration.

Help Menu

The Help menu appears when you click Help in the Home window.

Table 18 describes the options in the Help menu:

Table 18 Help Menu Options 

Menu Option	Description
About	Displays the version of your call platform software and the licensing information for your Cisco Unity Express system.
Configuration	Displays help windows for configuring Cisco Unity Express.

Cisco Unity Express Icons

Table 19 describes the icons used in Cisco Unity Express windows:

Table 19 Cisco Unity Express Icons 

Icon	Purpose
	Click to add new subscribers or to add subscribers to groups.
	Click to add a new voice mailbox.
	Click to add a new extension.
	Click to add a new DNS server.
	Click to add a new network location.
	Click to add a holiday to the company's schedule.
	Click to add a new business-hours schedule.
	Click to activate changed data. Data is saved using a Save icon or the Save Configuration option.
	Click to exit the active window. Data is not activated or saved.
	Click to copy a schedule of business hours.
	Click to delete a preselected subscriber, extension, phone, voice mailbox, or group. Preselect the item by checking the box to the left of the item.
	Click to disable message notification for specified subscribers or groups.
	Click to download a personalized script or prompt from the auto attendant to another location.
	Click to enable message notification for specified subscribers or groups.
	(Cisco Unified CallManager only) Click to show available CTI ports on Cisco Unified CallManager.
	Click to find a subscriber, voice mailbox, or group name. A dialog box appears for entering the name. See the procedure below for using this icon.
	Click to open a help window with information about the fields in the window.
	Click to import subscribers from Cisco Unified CallManager or Cisco Unified CallManager Express to Cisco Unity Express.
	Click to refresh all message waiting indicators (MWIs).
	Click to refresh selected message waiting indicators (MWIs).
	Click to reset the values for an extension.
	Click to reset the values for all extensions.
	Click to save the changes made in the active window or session.
	Click to unlock one or more mailboxes.
	Click to upload a personalized, prerecorded auto-attendant greeting file or script.
	Click to verify the connection between Cisco Unity Express and Cisco Unified CallManager.

Searching for Data—the Find Icon

One or two steps are required to complete the action associated with an icon. For the Find icon, a dialog box appears asking for a search pattern to locate the desired data. For example:

Enter a pattern in any one of the three fields. For example, you may enter a subscriber's ID or the subscriber's name or the subscriber's extension. When you click the Search button, the system tries to find the subscriber that matches the data you entered.

If you do not know the entire name, ID, or extension, you may use the asterisk (*) in place of missing characters. For example, entering a user ID of sm* causes the system to return a list of all subscribers whose ID begins with sm. Similarly, if you enter an extension as *3, the system displays the names of all subscribers whose extensions end with 3.

After the list of subscribers appears, choose an entry by clicking the check box next to the name. The software uses this choice in the data entry window where you invoked the Find icon.

Alphabetizing Data—the Sort Icon

Windows that list a series of subscribers, extensions, or phones can be sorted in ascending or descending order. A triangle next to a column title indicates which column was used most recently for sorting and the direction in which the data is sorted. Any column may be used for sorting. For example:

Clicking the column title sorts the list entries in reverse order.

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Timesaver Reversing the order is useful if the list of names is too long to fit in the window and you want to look at an entry at the end of the list.

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What to Do Next

See the chapter "Sequence of Administrative Tasks" on page 75 for a list of administrative tasks.