Table Of Contents
Release Notes for Cisco Unity Express 2.2
Files Included in Cisco Unity Express 2.2
Software Licenses and Factory-Set Limits
Cisco Unity Express Compatibility with Cisco Unified CallManager
Cisco Unity Express Compatibility with Cisco CallManager Express
Voice Messaging Networking between Systems
Determining the Software Version and License
Cisco Unity Express Language Support
New Features and Enhancements in Cisco Unity Express 2.2.2
New Features and Enhancements in Cisco Unity Express 2.2.1
New CLI Commands in Cisco Unity Express 2.2.2
New CLI Commands in Cisco Unity Express 2.2.1
Open Caveats—Cisco Unity Express Release 2.2.2
Resolved Caveats—Cisco Unity Express Release 2.2.2
Open Caveats—Cisco Unity Express Release 2.2.1
Resolved Caveats—Cisco Unity Express Release 2.2.1
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco Unity Express 2.2
February 22, 2006
Cisco Unity Express Release 2.2.2
Text Part Number OL-8464-02
These release notes support Cisco Unity Express 2.2 up to and including Cisco Unity Express 2.2.2. These release notes are updated as needed to describe new hardware support, features, and related documents.
We recommend that you view the field notices for this release to see if your software or hardware platforms are affected. If you have an account on Cisco.com, you can find field notices at http://www.cisco.com/warp/customer/tech_tips/index/fn.html. If you do not have a Cisco.com login account, you can find field notices at http://www.cisco.com/warp/public/tech_tips/index/fn.html.
Table 1 describes the history of this Cisco Unity Express release.
Table 1 Cisco Unity Express Release 2.2 Maintenance Release History
2.2.1
January 12, 2006
2.2.2
February 22, 2006
Note
The user documentation for Cisco Unity Express refers to this release as 2.2. The 2.2.2 release is the second release version for Cisco Unity Express 2.2. Future maintenance release versions of Cisco Unity Express 2.2 may be released.
Contents
These release notes contain the following sections:
•
•
•
•
System Requirements
This section describes the hardware and software requirements for Cisco Unity Express release 2.2. It contains the following subsections:
•
•
•
Hardware Supported
Table 2 lists supported platforms and the minimum Cisco IOS release required to support Cisco Unity Express Network Modules (NNM) and Advanced Integration Modules (AIM).
Table 2 Supported Platforms and Minimum Cisco IOS Release
Cisco 2600XM
12.3(4)T
12.3(11)T5, 12.3(14)T1, 12.4(1)
12.3(7)T
Cisco 2650XM,
Cisco 2651XM12.3(4)T
12.3(11)T5, 12.3(14)T1, 12.4(1)
12.3(7)T
Cisco 2691
12.3(4)T
12.3(11)T5, 12.3(14)T1, 12.4(1)
12.3(7)T
Cisco 2801
Not Supported
Not Supported
12.3(8)T4
Cisco 2811, Cisco 2821, Cisco 2851
12.3(8)T4
12.3(11)T5, 12.3(14)T1, 12.4(1)
12.3(8)T4
Cisco 3725, Cisco 3745
12.3(4)T
12.3(11)T5, 12.3(14)T1, 12.4(1)
12.3(7)T
Cisco 3825, Cisco 3845
12.3(11)T
12.3(11)T5, 12.3(14)T1, 12.4(1)
12.3(11)T
1 Only the 1Gb AIM module is supported in release 2.2.
Files Included in Cisco Unity Express 2.2
Table 3 lists the files available in the Cisco Unity Express 2.2 release.
Software Licenses and Factory-Set Limits
Different license levels are available for Cisco Unity Express software for the network module or the AIM and for Cisco Unified CallManager or Cisco CallManager Express. To download Cisco Unity Express software licenses, you must have an account on Cisco.com. In Cisco.com, go to the Software Center for Cisco Unity Express.
The following Cisco Unity Express licenses are available for the Cisco Unity Express 2.2 release:
Cisco Unity Express Network Module
•
–
–
–
–
•
–
–
–
–
Cisco Unity Express AIM
•
–
–
–
•
–
–
–
Note
Factory-set system limits are determined by the ordered license. Limits for the NM-CUE and NM-CUE-EC are shown in Table 4 and Table 5. Limits for the AIM-CUE are shown in Table 6 and Table 7.
Table 4 System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts on the NM-CUE and NM-CUE-EC
SCUE-LIC-12CCM
SCUE-LIC-12CME100
353
8 (NM-CUE)
16 (NM-CUE-EC)8
50
SCUE-LIC-25CCM
SCUE-LIC-25CME100
171
8 (NM-CUE)
16 (NM-CUE-EC)8
50
SCUE-LIC-50CCM
SCUE-LIC-50CME100
92
8 (NM-CUE)
16 (NM-CUE-EC)8
50
SCUE-LIC-100CCM
SCUE-LIC-100CME100
50
8 (NM-CUE)
16 (NM-CUE-EC)8
50
1 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs)
Table 5 Maximum Number of Mailboxes, Groups, Owners, and Members on the NM-CUE and NM-CUE-EC
SCUE-LIC-12CCM
SCUE-LIC-12CME12
5
17
20
400
880
SCUE-LIC-25CCM
SCUE-LIC-25CME25
10
35
20
400
1000
SCUE-LIC-50CCM
SCUE-LIC-50CME50
15
65
30
400
1000
SCUE-LIC-100CCM
SCUE-LIC-100CME100
20
120
40
400
1000
1 Per CUE system.
Table 6 System Capacities for Mailboxes, Storage Hours, Ports, Scripts, and Prompts on the AIM-CUE
SCUE-LIC-12CCM
SCUE-LIC-12CME14
45
4 (Cisco 2600XM, Cisco 2650XM, Cisco 2651XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700 series, Cisco 3800 series)4
25
SCUE-LIC-25CCM
SCUE-LIC-25CME14
22
4 (Cisco 2600XM, Cisco 2650XM, Cisco 2651XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700 series, Cisco 3800 series)4
25
SCUE-LIC-50CCM
SCUE-LIC-50CME14
12
4 (Cisco 2600XM, Cisco 2650XM, Cisco 2651XM, Cisco 2691)
6 (Cisco 2800 series, Cisco 3700 series, Cisco 3800 series)4
25
1 The storage value shown is for the AIM-CUE with the 1-GB compact flash. The earlier AIM-CUE version with the 512-MB compact flash supports
4.5 hours (270 minutes) of mailbox storage. To use Cisco Unity Express 2.2, Cisco recommends that older AIM-CUE modules with 512-MB compact flash be replaced with the 1-GB compact flash AIM-CUE module.2 The default mailbox size calculation includes the allocation for the General Delivery Mailboxes (GDMs).
Table 7 Maximum Number of Mailboxes, Groups, Owners, and Members on the AIM-CUE
SCUE-LIC-12CCM
SCUE-LIC-12CME12
5
17
20
100
200
SCUE-LIC-25CCM
SCUE-LIC-25CME25
10
35
20
100
200
SCUE-LIC-50CCM
SCUE-LIC-50CME50
15
65
20
100
200
1 Per CUE system.
Software Upgrade Overview
Depending on the Cisco Unity Express release you are upgrading from, different software upgrade methods are available. The following methods are supported to upgrade to Cisco Unity Express Release 2.2:
•
–
Cisco CallManager–
Cisco CallManager Express.This method is designated as Process "A" in Table 8.
•
–
–
Cisco CallManager Express.This method is designated as Process "B" in Table 8.
•
–
–
This method is designated as Process "C" in Table 8.
Table 8 provides a matrix of the upgrade processes available for the different software releases. The upgrade process key for Table 8 is as follows:
•
•
•
Caution
The following are important notes to consider when planning your software upgrade:
•
•
null node nameerrors are shown on the console display after Populating internal database.... during the bootup sequence. This can be resolved by installing a 2.2.1 version license. The error is benign and can be safely ignored. The new licenses only fix the display error. Also, 2.2.1 licenses are backward compatible with the 2.1.3 release.•
•
•
•
Software Compatibility
This section describes Cisco Unity Express compatibility with other software application versions. It includes the following subsections:
•
•
•
Cisco Unity Express Compatibility with Cisco Unified CallManager
Table 9 lists the Cisco Unified CallManager software versions that are compatible with supported versions of Cisco Unity Express. This table applies to Cisco Unity Express software licenses with the format SCUE-LIC-xxCCM.
Table 9
2.2.1
2.2.23.3(3), 3.3(4), 4.0(1), 4.0(2), 4.1(2), 4.1(3)
2.1.3
2.1.2
2.1.13.3(3), 3.3(4), 4.1(3)
4.0(1), 4.0(2), 4.1(3)
4.1(2), 4.1(3)2.0.2
2.0.13.3(3), 3.3(4)
4.0(1), 4.0(2)1.1.2
3.3(3), 3.3(4)
1 Prior to Release 4.0, Cisco Unified CallManager was known as Cisco CallManager.
Cisco Unity Express Compatibility with Cisco Unified CallManager
Cisco Unity Express Compatibility with Cisco CallManager Express
Table 10 lists the Cisco Unity Express releases that are compatible with different versions of Cisco CallManager Express. This table applies to Cisco Unity Express software licenses with the format SCUE-LIC-xxCME.
Table 10
2.2.1
2.2.23.0
3.1
3.2
3.2.1
3.2.2
3.3
4.012.3(4)T
12.3(7)T
12.3(11)T
12.3(11)XL
12.3(11)XL1
12.3(14)T
12.4(4)XC2.1.3
2.1.2
2.1.13.0
3.1
3.2
3.2.1
3.2.212.3(4)T
12.3(7)T
12.3(11)T
12.3(11)XL
12.3(11)XL12.0.2
2.0.13.0
3.1
3.2
3.2.1
3.2.212.3(4)T
12.3(7)T
12.3(11)T
12.3(11)XL
12.3(11)XL11.1.2
3.0
3.1
3.2
3.2.1
3.2.212.3(4)T
12.3(7)T
12.3(11)T
12.3(11)XL
12.3(11)XL1
1 Prior to Release 4.0, Cisco CallManager Express was known as Cisco CallManager Express.
Cisco Unity Express Compatibility with Cisco CallManager Express
Voice Messaging Networking between Systems
Cisco Unity Express can be deployed in a networked environment with other Cisco Unity Express or Cisco Unity systems. Table 11 identifies the software release requirement for this functionality.
Table 11
2.2.1, 2.2.2
4.0(4) and higher
2.1.3, 2.1.2, 2.1.1
4.0(4) and higher
2.0.2, 2.0.1
4.0(3), 4.0(4)
1.1.2
Not supported
1 Cisco Unity releases shown in bold indicate releases that provide Cisco Unity Voice Profile for Internet Messaging (VPIM) message interoperability with the corresponding Cisco Unity Express release.
Cisco Unity Express Compatibility
Determining the Software Version and License
Note
reports it as 2.1.2.To determine the software version of Cisco Unity Express and the license being used, perform the following steps.
Step 1
Step 2
Step 3
Step 4
enable
<router password>
service-module service-engine slot/port session
Step 5
enable
Step 6
show software versions
Step 7
show software licenses
Cisco Unity Express Language Support
Cisco Unity Express 2.2 supports different languages for the telephony user interface. The GUI pages and CLI commands are only available in English.
One language can be installed on the system at one time. Table 12 lists the languages that are supported, and the minimum Cisco Unity Express release required.
New Features and Enhancements
The following sections describe new features and enhancements available in this release:
•
•
•
•
New Features and Enhancements in Cisco Unity Express 2.2.2
There are no new features and enhancements in Cisco Unity Express Release 2.2.2. See Resolved Caveats—Cisco Unity Express Release 2.2.2 for the resolved caveat.
New Features and Enhancements in Cisco Unity Express 2.2.1
Cisco Unity Express Release 2.2.1 introduces support for the following enhancements:
•
Note
New CLI Commands in Cisco Unity Express 2.2.2
There are no new CLI commands for Cisco Unity Express Release 2.2.2.
New CLI Commands in Cisco Unity Express 2.2.1
The following CLI commands have been added in Cisco Unity Express 2.2.1. For more information, see the Cisco Unity Express 2.1/2.2 Command Reference.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Important Notes
This section provides important additional notes regarding Cisco Unity Express Release 2.2.
•
You must manually change the United States Daylight Savings Time start and end date settings using the clock timezone command. To configure the timezone using the GUI, go to Administration > Network Time Zone Settings and change the timezone accordingly.
For more information, see Field Notice FN#62682 : U.S. Daylight Saving Time (DST) policy changes effective March 2007 - for all Cisco Unity Express (CUE) releases prior to 2.3.4.
Caveats
Caveats describe unexpected behavior in Cisco Unity Express software releases. Severity 1 caveats are the most serious caveats; severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.
This section contains open and resolved caveats for the current Cisco Unity Express maintenance release.
Note
To find the latest Cisco Unity Express DDTS information, go to Bug Toolkit and search, by product, for Cisco Unity Express. Once logged in to Bug Toolkit, select the option to search for bugs in other
Cisco software and hardware products, and select the Cisco Unity Express Network Module.Open Caveats—Cisco Unity Express Release 2.2.2
This section describes possibly unexpected behavior by Cisco Unity Express Release 2.2.2. All the caveats listed in this section are open in CiscoUnity Express Release 2.2.2. This section describes severity 2 caveats and select severity 3 caveats.
The following information is provided for each caveat:
•
•
•
There are no open caveats in Cisco Unity Express Release 2.2.2.
Resolved Caveats—Cisco Unity Express Release 2.2.2
Cisco Unity Express Release 2.2.2 resolves caveat CSCsd23604.
Open Caveats—Cisco Unity Express Release 2.2.1
This section describes possibly unexpected behavior by Cisco Unity Express Release 2.2.1. All the caveats listed in this section are open in CiscoUnity Express Release 2.2.1. This section describes severity 2 caveats and select severity 3 caveats.
The following information is provided for each caveat:
•
•
•
There are no open caveats in Cisco Unity Express Release 2.2.1.
Resolved Caveats—Cisco Unity Express Release 2.2.1
This section describes the resolved caveats from Cisco Unity Express Release 2.2.1.
The following information is provided for each caveat:
•
•
•
There are no resolved caveats in Cisco Unity Express Release 2.2.1.
Related Documentation
For a list of other Cisco Unity Express documentation, see the Cisco Unity Express (All Versions): READ ME FIRST document at:
http://www.cisco.com/univercd/cc/td/doc/product/voice/unityexp/cuedocs.htm
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•
http://www.cisco.com/en/US/partner/ordering/
•
Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
•
•
•
A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
•
•
Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
•
•
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts,
Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The
Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and
Cisco will commit full-time resources during normal business hours to resolve the situation.Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•
http://www.cisco.com/go/marketplace/
•
•
•
http://www.cisco.com/go/iqmagazine
•
•
http://www.cisco.com/en/US/learning/index.html
Guest
