Table Of Contents
Cisco Unity Express Feature Roadmap
Platforms and Cisco IOS Software Images
Cisco Unity Express Feature List
Cisco Unity Express Feature Roadmap
The Cisco Unity Express 2.1/2.2 GUI Administrator Guide for Cisco CallManager introduces you to the set of graphical interface screens and tasks for configuring, administering, and maintaining Cisco Unity Express voice mail and auto attendant applications.
Comparable command-line interface commands are described in the Cisco Unity Express 2.1/2.2 CLI Administrator Guide for Cisco CallManager.
The focus of this guide is the Cisco Unity Express application. It does not provide information on installation of Cisco routers, Cisco network modules, the Cisco CallManager server, or the Cisco CallManager Express router. For more information about those topics, see "Additional References" on page 18.
This chapter contains the following sections:
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Platforms and Cisco IOS Software Images
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Platforms and Cisco IOS Software Images
Cisco Unity Express applications use a set of commands that are similar in structure to Cisco IOS software commands. However, the Cisco Unity Express commands do not affect the Cisco IOS configuration.
The Cisco Unity Express hardware modules and platforms do use the Cisco IOS command-line interface (CLI) commands for their operation.
See the Release Notes for Cisco Unity Express Release 2.2 for detailed information about the Cisco Unity Express hardware and software platforms.
Note
Cisco Unity Express Feature List
Table 1 lists Cisco Unity Express features by release. Features that are introduced in a particular release are available in that and subsequent releases.
Table 1 Cisco Unity Express Features by Release
CISCO-UNITY-EXPRESS-MIB
Monitor the health, conduct performance monitoring, data collection, and trap management for Cisco Unity Express voice mail and auto attendant applications.
Additional languages support.
Danish, U.K. English, Latin American Spanish, Italian, and Brazilian Portuguese were added as choices for the default language of the telephone user interface (TUI) system prompts and greetings.
From the CLI: Cisco Unity Express 2.1/2.2 CLI Administrator Guide for Cisco CallManager
Distribution lists.
Create public and private distribution lists of local and remote users for sending messages to more than one subscriber.
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Broadcast messages.
Privileged subscribers can send messages to all users on the network.
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Schedules for holidays and business hours.
Create schedules of holidays and business hours to automatically play alternate auto attendant greetings to callers.
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Increased security for passwords and PINs.
Set minimum lengths and expiry times for passwords and personal identification numbers (PINs).
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Support for caller ID information in incoming messages.
Permit playing of caller identification information as part of the message envelope for new incoming voice mail messages.
Cisco Unity Express 2.1/2.2 CLI Administrator Guide for Cisco CallManager
Addition of remote users to the local directory.
Add frequently called remote users to the local directory, which permits local users to address voice mail messages to remote users using dial-by-name and to receive spoken name verification of the remote user address.
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Support for vCard information from remote users.
Permit vCard information from remote users to update their directory entries.
Cisco Unity Express 2.1/2.2 CLI Administrator Guide for Cisco CallManager
Simple auto attendant script.
Simple aa_simple.aef script is available for handling alternate, holiday, and business hours greetings.
Cisco Unity Express 2.1/2.2 CLI Administrator Guide for Cisco CallManager
Undelete voice messages.
Permits users to restore a voice mail message that was deleted during the current voice message retrieval session.
Cisco Unity Express 2.1/2.2 CLI Administrator Guide for Cisco CallManager
Restore to factory defaults.
Permits the administrator to reset the entire system to the factory default values.
Cisco Unity Express 2.1/2.2 CLI Administrator Guide for Cisco CallManager
Increased port density.
Network modules with 512 MB of SDRAM now support 16 voice ports. Advanced integration modules (AIMs) running at 300 MHz now support 6 ports on new router platforms.
Repurposing of general delivery mailboxes (GDMs)
GDMs may be repurposed as personal mailboxes, which expands the personal mailbox capacity of each license level.
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Support for multiple languages.
Cisco Unity Express supports several languages for the telephone user interface (TUI) and auto attendant prompts. See the Release Notes for Cisco Unity Express Release 2.2 for the list of available languages.
"Configuration Data Required for the Initialization Wizard" on page 24
Streamlined software upgrade process.
Modified upgrade process to reduce installation time.
Cisco Unity Express 2.1/2.2 CLI Administrator Guide for Cisco CallManager
Increased storage on the AIM.
AIM flash storage capacity is increased from 512MB to 1GB and now supports 14 hours of voice-mail message storage.
Housing Cisco Unity Express and Cisco CallManager Express software on different routers.
Cisco Unity Express software installed on a router communicates with Cisco CallManager Express installed on a different router.
Cisco Unity Express 2.1/2.2 CLI Administrator Guide for Cisco CallManager
Networking across multiple sites.
Voice Profile for Internet Mail version 2 (VPIMv2) support for voice-mail messaging interoperability between Cisco Unity Express sites and between Cisco Unity Express and Cisco Unity with Non-Delivery Record (NDR) for networked messages and blind addressing.
Cisco Unity Express 2.1/2.2 CLI Administrator Guide for Cisco CallManager
Support for Cisco CallManager Release 3.3(3),3.3(4), and 4.0(1).
Capability of auto detecting the Cisco CallManager JTAPI version version on a remote system for handling call control and user import functionality.
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NTP server configuration support
New commands permit configuration of the NTP server.
Cisco Unity Express 2.1/2.2 CLI Administrator Guide for Cisco CallManager
Advanced integration module (AIM) card
AIM card has an Intel Celeron
300 MHz processor, 256 MB RAM, and 512 MB of compact flash memory, network connectivity through the PCI interface, and access to Cisco IOS software and the console using back-to-back Ethernet through the parallel interface. No external interfaces or cabling is required.Custom auto attendant script creation using the Cisco Unity Express script editor
Script editor creates custom scripts for handling incoming calls to the automated attendant (AA). Activating a custom script deactivates the default auto attendant script that ships with Cisco Unity Express. The default script cannot be modified. The network module (NM) and the AIM supports up to four customized auto attendants.
Cisco Unity Express Script Editor Installation and Configuration Guide,
Release 2.0Alternate auto attendant greetings and prompts
Recording of alternate AA greetings and prompts that can be uploaded or downloaded as needed. These alternate greetings and prompts are in addition to the default greetings and prompts that ship with Cisco Unity Express. The NM supports up to 50 alternate prompts. The AIM supports up to 25 alternate prompts.
"Recording an Auto-Attendant Greeting or Prompt File" on page 11
Access to a greeting management system from the telephone user interface (TUI)
Access from the TUI to a greeting management system (GMS) for recording alternate greetings and prompts. Users with administrative privileges have access to the GMS.
Cisco Unity Express Voice Mail System - Quick Start Guide, Release 1.2
Linux-based software
Linux-based software installed on a module card that is installed in the Cisco CallManager router. (See the Release Notes for Cisco Unity Express R2.1.1.) The software includes the operating system, application software, and ordered license information.
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Network module card
Network module card with the Intel Low Power PIII 500 MHz processor, a 20 GB IDE hard drive, and access to Cisco IOS software using back-to-back Ethernet and console. No external interfaces or cabling is required.
Cisco Network Modules Hardware Installation Guide, Chapter 22
Orderable license packages
Four orderable license packages. A license must be ordered for each voice mail system. See Table 2 on page 13 and Table 4 on page 13 for the system capacities available with each license.
Spare modules
Spare modules with factory installed software and license. Upgrades to larger capacity require purchase of a license and download of the license file.
License upgrades and downgrades
Upgrades or downgrades from one license size to another.
Two administrative interfaces
Two administrative interfaces. (See the "Administration Interfaces" on page 15.)
Integrated GUI with Cisco CallManager Express
An integrated administration GUI for both Cisco Unity Express and Cisco CME. The integrated interface permits configuration of some Cisco CME parameters, such as telephones and extensions.
Bulk provisioning of multiple sites
Bulk provisioning of multiple sites using CLI scripts not provided by Cisco Unity Express. Systems are administered individually.
Cisco Unity Express CLI Administrator Guide for Cisco CallManager,
Release 2.0System access anywhere in the IP network
Systems accessible anywhere on the IP network. If the Cisco Unity Express installer uses TFTP, the site running the installer must be closely located to the TFTP server. All other functions use FTP, which allows the servers to be anywhere in the IP network.
Cisco Unity Express CLI Administrator Guide for Cisco CallManager,
Release 2.0Manual backup and restore
Manual backup and restore using an FTP server located anywhere in the customer network.
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System reports and log files for troubleshooting.
Reports are available from the Cisco Unity Express GUI screens. All troubleshooting reports and files are available using the Cisco Unity Express CLI commands.
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1 Features that are introduced in a particular release are available in that and subsequent releases.
