Cisco Unity Express GUI Administrator Guide for Cisco CallManager Express, Release 2.1 - Sequence of Administrative Tasks [Cisco Unity Express]

Table Of Contents

Sequence of Administrative Tasks

Online Help

Initial Tasks

Ongoing Tasks

As-Needed Tasks

Sequence of Administrative Tasks

After the prerequisite activities are completed, the administrative tasks can begin. You will do some tasks once, others regularly, and others as needed.

Online Help

For all these configuration tasks, online help windows are available with information and guidance. Look for the Help icon on each window to access these help windows.

Initial Tasks

Do the tasks listed in Table 16 to set up Cisco Unity Express:

Table 16 Initial Configuration Tasks

Task

Menu Option

1. Upload customized prompts and greetings. Alternatively, use the Administration via Telephone (AVT) system on the TUI to record the prompts.

Choose Voice Mail > Prompts.

2. Upload customized scripts. To create the scripts, use the script editor described in the Cisco Unity Express Script Editor Guide.

Choose Voice Mail > Scripts.

3. Configure the auto-attendant application.

Choose Voice Mail > Auto Attendant.

4. If extensions have not been configured, configure them.

Choose Configure > Extensions.

5. If users and groups have not been configured, configure them.

Choose Configure > Users and Configure > Groups.

6. Configure individual and general delivery voice mailboxes.

Choose Voice Mail > Mailboxes.

7. If using a network, configure network locations.

Choose Administration > Networking Locations.

8. (Optional) Add remote users to the local directory.

Choose Config > Remote Users.

9. (Optional) Create public distribution lists.

Choose Voice Mail > Distribution Lists.

10. (Optional) Configure LRU cache.

Available through CLI commands.

11. (Optional) Configure vCard information receipt.

Available through CLI commands

12. (Optional) Configure broadcast message senders.

Choose Configure > Users.

13. (Optional) Configure holiday schedules.

Choose Voice Mail > Holiday Settings.

14. (Optional) Configure business hours.

Choose Voice Mail > Business Hours Settings.

Ongoing Tasks

Do the tasks listed in Table 17 on a regular basis.

Table 17 Ongoing Administrative Tasks

Task

Menu Option

Back up and restore system data.

Choose Administration > Backup/Restore.

Monitor system status.

Choose Reports. Review all the reports periodically.

As-Needed Tasks

Do the tasks listed in Table 18 on an as-needed basis.

Table 18 As-Needed Administrative Tasks

Task

Menu Option

Add, display, modify, and delete voice mailboxes.

Choose Voice Mail > Mailboxes.

Unlock a voice mailbox.

Choose Voice Mail > Mailboxes and the Unlock icon.

Add, display, modify, and delete users.

Choose Configure > Users.

Add, display, modify, and delete groups.

Choose Configure > Groups.

Change a user's voice-mail password.

Choose Configure > Users and the user ID that needs to be changed.

Change the voice mailbox size or storage time.

Choose Defaults > Mailbox to change the value system-wide. Choose Configure > Users and the user ID to change the value for a specific user.

Change password or PIN length.

Choose Defaults > User.

Change password or PIN expiry time.

Choose Defaults > User.

Add, display, modify and delete extensions and telephones.

Choose Configure > Extensions and Configure > Phones.

Assign an extension to another user.

Choose Configure > Extensions.

Modify the auto-attendant application properties.

Choose Voice Mail > Auto Attendant.

Add, modify, and delete the auto-attendant prompts.

Choose Voice Mail > Prompts and see "Recording an Auto-Attendant Greeting or Prompt File".

Add, modify, and delete the auto-attendant scripts.

Choose Voice Mail > Scripts and see "Configuring Auto-Attendant Scripts".

Troubleshoot software problems.

See the chapter ""Troubleshooting Cisco Unity Express" on page 65.