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Cisco Unity Express 2.0 CLI Administrator Guide for Cisco CallManager Express
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Cisco Unity Express Feature Roadmap
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Overview of Cisco Unity Express Voice Mail and Auto Attendant
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Installing Cisco Unity Express Software
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Upgrading Cisco Unity Express Software
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Configuration Tasks
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Configuring System Components
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Configuring Users, Groups, and Mailboxes
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Backing Up and Restoring Data
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Troubleshooting
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Advanced Configuration
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Networking Cisco Unity Express
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Appendix A: Software Copyrights and Licenses
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Index
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Table Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W - Z
Index
A
active calls
backup 111
restore 114
addressing remote messages 154
administration
CLI 15
GU and CLI 29
GUI 15
administrative privilege 88
administrator, Cisco CME 16
administrator, Cisco Unity Express 16
administrator, web 16
AIM module
usage 85
wear 85
alternate welcome greeting 10, 24
application command 136
applications
deleting 78
atrace.log file 86
auto attendant
configuring 65
maximum retries 66
maximum sessions 66
operator extension 66
recording a greeting 11, 66, 70, 72
uploading greeting file 71, 72
auto-provisioning 13
B
backup
active calls 111
command 109
FTP server 107
numbering scheme 111
offline mode 107
parameters 109
procedure 111
revision number 107
backup category command 111
backup history report 121
blind addressing 154
broadcast messaging restrictions 12
bulk provisioning 5
C
call agent 16
capacity
configuring 81
ccn application command 63, 66, 84, 132
ccn engine command 130
ccn subsystem sip command 60
centralized message storage 12
Cisco CME
description 16
Cisco CME router 16
Cisco Feature Navigator 2
Cisco IOS software images 2
Cisco Unity Express
description 16
Cisco Unity Express prompt 140
Cisco Unity Express software website 38, 42, 53
CiscoWorks configmaker 13
clock timezone command 150
CNS/SNAP 13
command
application 136
backup 109
backup category 111
ccn application 63, 66, 84, 132
ccn engine 130
ccn subsystem sip 60
clock timezone 150
continue 111
copy ftp 117
copy running-config 89, 95, 117
copy startup-config 116
copy tftp 118
enabled
enabled command 66
expiration 100
gateway address 60
gateway port 60
greeting 100
groupname
config mode 95
EXEC mode 95
hostname 140
idletimeout 137
interface Service-Engine 26
ip address 26
ip domain-name 142
ip name-server 142
ip unnumbered 26
locale 137
log trace 85
mailbox size 100
maxsessions 63, 66, 73, 132, 137
maxsteps 130
message size 100
mwi refresh 106
no ccn application 78
no parameter 137
parameters
voicemail 63
reload 114
restore id 114
script 132
session 28
show backup 109
show backup server 114
show backup server command 111
show ccn applicable 63
show ccn application 66, 78, 132
show ccn engine 130
show ccn subsystem sip 60
show ccn trigger 73, 76, 78, 137
show clock detail 150
show group detail groupname 95
show groups 95
show hosts 140
show interface ide 0 85
show ip route 142
show ntp configuration 144, 146
show user detail username 89
show users 89
show voicemail 100
telnet 27
troubleshooting
log 125
show 125
trace 125
username
config mode 89
EXEC mode 89
voice mailbox unlock 105
voicemail capacity time 82
voicemail default 82
voicemail mailbox 100
voicemail operator telephone 82
voicemail recording time 82
command environment 27
communication link to Cisco CallManager 25
configuration 124
running 117
startup 116
TFTP 118
configuration mode
backup commands 107
definition 27
configurations, copying 116
configuring
auto attendant 65
capacity 81
DNS server 142
expiration date 81
greeting management system 65
host name 140
IP addresses 25
language 81
mailbox size 81
message length 81
multiple triggers 136
MWI lights 84
NTP server 144
operator extension
parameters
operator extension 1
recording time 81
script steps 130
system parameters 130
voice mail 62
configuring time zone 150
connectivity to Cisco CallManager 25
console display, system messages 148
continue command 111
copy ftp command 117
copy running-config command 89, 95, 117
copy startup-config command 116
copy tftp command 118
copying
configurations 116
copying log files, troubleshooting 124
creating users and telephones 10, 23
D
data loss 37
databases
date and time restrictions 12
daylight savings time 123
default gateway 25
default mailbox size 14
default values
system-wide 81
deleing messages 99
deleting applications 78
deleting triggers 78
deployment
Cisco Unity 15
Cisco Unity Express 15
description command 66, 100, 132
differences
differences in voice applications 16
distribution lists restrictions 12
DNS server
resolving host name to IP address 144
DNS server, configuring 142
downloading license files 38
E
editor for scripts 11
EXEC mode, definition 27
expiration command 100
expiration date
configuring 81
expired messages 99
expiry timer 99
extension
group 94
external syslog server 148
F
factory-set system limits 13
Fast Ethernet ports 12
Feature Navigator 2
file
atrace.log 86
file size
messages.log 86
prompt 70
script 72
Flash memory 117
log and trace 85
flash memory 27
Flash memory module
wear 85
FTP
server 38
FTP configuration 117
FTP server 5
backup and restore 107
G
G.711 U-law 11
G711 ulaw 70
gateway address command 60
gateway port command 60
GDM 99
general delivery mailboxes 99
recording a greeting 70
telephone numbers 65
GMS, recording a greeting 11
greeting
greeting command 100
greeting management system 88
configuring 65
greeting types 100
greetings
greetings restrictions 12
group
definition 94
mailbox 94
owner 94
groupname command
config mode 95
EXEC mode 95
groups
extension 94
H
hard disk
replacing restrictions 12
hardware platforms 1
host name 60
host name configuration 140
hostname command 140
I
idletimeout 136
idletimeout command 137
initialization wizard 29
installer file 38
integration
Cisco Unity Express and Cisco CME 16
interaction
Cisco Unity Express and Cisco CME 16
interface Service-Engine command 26
IP
communication link 25
default-gateway 123
unnumbered 123
ip address command 26
IP address, Cisco Unity Express module 11, 24
ip domain-name command 142
ip name-server command 142
IP network access 5
IP path for Cisco CME 8, 9, 22
ip unnumbered command 26
J
JTAPI route point 136
L
language
configuring 81
language restrictions 12
license
SKUs 5
license files 38
downloading 38
installling 39
Linux software 4
Linux system access 12
locale command 137
log files
system 5
log trace command 85
loop, voice mail 82
lost data, troubleshooting 124
M
mailbox
zerooutnumber 100
mailbox size
configuring 81
default 14
mailbox size command 100
mailboxes 99
expiration time 100
general delivery 99
greetings 100
group 94
limitations 99
message size 100
number of 14
number supported 88
personal 99
storage size 99
storage stize 99
telephones supported 99
types 99
unlocking 105
maximum retries
auto attendant 66
auto attendant 66
maximum steps 130
maximum users
voice mail 62
maxsessions command 63, 66, 73, 132, 137
maxsteps command 130
maxsteps parameter 130
members of a group
definition 94
message
tutorial 100
message length
configuring 81
message size command 100
message storage
restrictions 12
messages
expired 99
messages.log, file size 86
modes, EXEC and configuration 27
modules restrictions 12
MWI lights
configuring 84
off extension 84
on extension 84
refresh 84
refreshing 106
troubleshooting 125
mwi refresh command 106
N
NDR 153
network module
restrictions 12
shutdown 37
spare 5
network module card
processor 4
software 4
networked configurations 153
networking 17
no ccn application command 78
no parameter command 137
Non Deliver Record 153
NTP server
hostname 144
IP address 144
removing 146
NTP server, configuring 144
number of
mailboxes 14
ports 14
number of concurrent administrators 11
number of concurrent users 11
numbering scheme, backup files 111
O
backup commands 107
OIR
restrictions 12
troubleshooting 123
online insertion and replacement
restrictons 12
operator extension
auto attendant 66
configuring 82
owner of a group 94
P
parameters
backup 109
capacity 81
expiration date 81
language 81
mailbox size 81
maxsteps 130
message length 81
recording time 81
system-wide
configuring 81
parameters command
voicemail 63
passwords
characters allowed 16, 88, 90, 92
personal mailboxes 99
pinging internal address 123
platforms
hardware 1
ports
Fast Ethernet 12
number of 14
restrictions 12
privilege
administrative 88
prompt
file size 70
prompt, formation 140
provisioning
bulk 5
proxy server 60
R
rebooting network module 122
rebooting router 122
recording
GMS 70
recording a greeting 66
GMS 11
recording time
configuring 81
reload command 114
removing an NTP server 146
reports
backup 121
call history 121
CPU usage 121
mailbox 121
mailbox size 121
memory 121
message status 121
restore 121
system 5
system hardware 121
requirements
software 2
resolving host name to IP address 144
restore
active calls 114
FTP server 107
procedure 114
selective 12
restore history report 121
restore id command 114
restrictions
administrators 11
auto-provisioning with CNS/SNAP 13
backups 12
broadcast messaging 12
centralized message storage 12
CiscoWorks configmaker 13
date and time 12
distribution lists 12
greetings 12
language 12
Linux system access 12
managing with SNMP 13
modules 12
OIR 12
replacing hard disk 12
restores 12
selective backup 12
selective restore 12
users 11
router
call agent 16
router, Cisco CME 16
S
saving data, troubleshooting 124
script
file size 72
script command 132
script steps 130
scripts
creating 11
editor software 11
file size 11
selective backup restrictions 12
selective restore restrictionsbackup
selective 12
server
syslog 148
service-module, troubleshooting 123
session command 28
setting daylight savings time 123
severity level, system messages 148
show backup command 109
show backup history command 111, 114
show backup server command 114
show ccn applicable 63
show ccn application command 66, 78, 132
show ccn engine command 130
show ccn scripts command 63, 66, 132
show ccn subsystem sip command 60
show ccn trigger command 73, 76, 78, 137
show clock detail command 150
show group detail groupname command 95
show groups command 95
show hosts command 140
show interface ide 0 command 85
show ip route command 142
show ntp configuration command 144, 146
show ntp status command 144, 146
show user detail username command 89
show users command 89
show voicemail command 100
shutdown, network module 37
SIP proxy server 60
hostname 60
ports 60
SIP triggers 73
deleting 76
SNMP 13
installer 38
license 38
software image, upgrading 41, 52
software requirements 2
spare network modules 5
speed of internal line 123
Startup configuration 116
steps
configuring 130
maximum number 130
storage hours 14
superuser 88
synchronization of databases 10, 23
syslog server 148
system access using IP network 5
system capacities 14
system limits
factory set 13
system log files 5
system messages
console display 148
severity 148
system parameters
configuring 130
system-wide
default values 81
system-wide parameters
configuring 81
T
Table
Table 4 Configuration Task Sequence 30
TCP port 60
telephone number
auto attendant 66
telephone numbers
auto attendant 65
GMS 65
voice mail 62
telephones supported for voice mail 99
telnet command 27
Telnet session 27
TFTP
directory 53
server 53
TFTP configuration 118
time zone
configuring 150
timeout 136
total storage hours 14
triggers
auto attendant 73
configuring multiple 136
timeout 136
voice mail 73
troubleshooting
access to GUI 122
copying log files 124
IP address 123
IP unnumbered 123
IP, default-gateway 123
log files 122
lost data 124
MWI lights 125
OIR 123
opening a session 123
pinging internal address 123
rebooting network module 122
rebooting router 122
saving data 124
service-module status 123
speed of terminal line 123
unknown caller 125
user password 122
user PIN 122
users and groups 122
voice mail 125
TUI
recording a greeting 70
TUI, recording a greeting 11
tutorial command 100
U
UDP port 60
uninterruptible power supply 8, 22
unknown caller
troubleshooting 125
unlocking a mailbox 105
upgrading
usage
Flash memory 85
user IDs
characters allowed 16, 88, 90, 92
user password, troubleshooting 122
user PIN, troubleshooting 122
username command
config mode 89
EXEC mode 89
users
adding 88
modifying 88
number supported 88
V
voice mail
configuring 62
conflicting extensions 82
networking 17
supported telephones 99
telephone numbers 62
telephones supported 99
troubleshooting 125
voice mail loop 82
voice mailbox unlock command 105
Voice Profile for Internet Mail protocol 153
voicemail
maximum users 62
voicemail capacity time command 82
voicemail default command 82
voicemail mailbox command 100
voicemail operator telephone command 82
voicemail recording time command 82
VPIM 153
W
wear
Flash memory 85
web admiinistrator 16
Z
zerooutnumber command 100