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ccm-manager address
To configure the IP address or host name of Cisco CallManager servers, use the ccm-manager address command in Cisco Unity Express JTAPI configuration mode. To set a server address to 0.0.0.0, use the no form of this command.
ccm-manager address {primary-server-ip-address | primary-server-hostname} [secondary-server-ip-address | secondary-server-hostname [tertiary-server-ip-address | tertiary-server-hostname]]
no ccm-manager address {server-ip-address | server-hostname}
Syntax Description
Command Modes
Cisco Unity Express JTAPI configuration
Command History
Usage Guidelines
Use the ccm-manager address command to specify a maximum of three Cisco CallManager servers. Enter multiple IP addresses or hostnames on one command line or use separate command lines to enter each IP address or hostname.
The no form of the command sets the server's IP address to 0.0.0.0.
Examples
The following example configures the JTAPI subsystem with three Cisco CallManager servers.
se-10-0-0-0# config tse-10-0-0-0(config)# ccn subsystem jtapise-10-0-0-0(config-jtapi)# ccm-manager address 10.100.10.120 10.110.10.120 10.120.10.120se-10-0-0-0(config-jtapi)# endse-10-0-0-0(config)#Related Commands
ccm-manager credentials
To specify the Cisco CallManager JTAPI username and password in encrypted form, use the ccm-manager credentials command in Cisco Unity Express JTAPI configuration mode.
ccm-manager credentials hidden credentials
Syntax Description
Command Modes
Cisco Unity Express JTAPI configuration
Command History
Usage Guidelines
Use the ccm-manager credentials command to specify the Cisco CallManager JTAPI username and password in encrypted form.
Examples
The following example configures the JTAPI subsystem with an encrypted username and password.
se-10-0-0-0# config tse-10-0-0-0(config)# ccn subsystem jtapise-10-0-0-0(config-jtapi)# ccm-manager credentials hidden +DuGhIBvqsghj6p6aBUoRQ4E0vzCD5YHSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35jwAAAA A=se-10-0-0-0(config-jtapi)# endse-10-0-0-0(config)#Related Commands
ccm-manager username
To specify the Cisco CallManager JTAPI user, use the ccm-manager username command in Cisco Unity Express JTAPI configuration mode. To delete the JTAPI user, use the no form of this command.
ccm-manager username jtapi-user-id password jtapi-user-password
no ccm-manager username
Syntax Description
Command Modes
Cisco Unity Express JTAPI configuration
Command History
Usage Guidelines
Use the ccm-manager username command to specify the Cisco CallManager JTAPI user.
The no form of the command removes the user ID and password.
Examples
The following example configures the JTAPI subsystem with the JTAPI user jtapiuser with password myjtapi.
se-10-0-0-0# config tse-10-0-0-0(config)# ccn subsystem jtapise-10-0-0-0(config-jtapi)# ccm-manager username jtapiuser password myjtapise-10-0-0-0(config-jtapi)# endse-10-0-0-0(config)#Related Commands
ccn application
To create a ccn application and switch to configuration application mode, use the ccn application command in Cisco Unity Express configuration mode. To delete the application, use the no form of this command.
ccn application full-name
no ccn application full-name
Syntax Description
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
This command specifies the name of the application to configure on the Cisco Unity Express module. The mode switches to application configuration mode which supports several configurable parameters.
Examples
This example creates the application autoattendant.
se-10-0-0-0# config tse-10-0-0-0(config)# ccn application autoattendantse-10-0-0-0(config-application)# endse-10-0-0-0(config)#Related Commands
Displays details for each configured application.
Displays configured script names and descriptions.
ccn copy prompt
To copy customized prompt files from Cisco Unity Express to another location, use the ccn copy prompt command in Cisco Unity Express EXEC mode.
ccn copy prompt prompt-filename url ftp://destination-ip-address/prompt-filename [language xx_YY] [username name password password]
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
1.1
This command was introduced.
1.1.2
This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.
2.0
The language option was added.
Usage Guidelines
Using the language option copies the prompt in language xx_YY to the specified server. Otherwise, the system copies the prompt in the system default language to the server. The prompts must be previously recorded .wav files. Use the greeting management system (GMS) to record the prompts from the telephone user interface (TUI).
Examples
The following example copies a French prompt file AAHello.wav to an FTP server:
se-10-0-0-0# ccn copy prompt AAHello.wav url ftp://172.168.10.0/AAHello.wav language fr_FRRelated Commands
ccn copy script
To copy customized script files from Cisco Unity Express to another location, use the ccn copy script command in Cisco Unity Express EXEC mode.
ccn copy script script-filename url ftp://destination-ip-address
Syntax Description
script-filename
Name of the script file to be copied.
destination-ip-address
Destination URL where the prompt file will be stored.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
Use the ccn copy script command to store script files on a server. Use the Cisco Unity Express script editor program to create the scripts, which specify how the incoming auto attendant calls are handled. This includes what prompts the caller hears, when alternate prompts are played, which extensions should be dialed based on the caller's key presses, and other similar call handling characteristics.
Examples
The following example copies the script file AAnight.aef to an FTP server:
se-10-0-0-0# ccn copy script AAnight.aef url ftp://172.168.10.0/ScriptsRelated Commands
ccn copy url
To copy customized script or prompt files to Cisco Unity Express from another location, use the ccn copy url command in Cisco Unity Express EXEC mode.
To copy a prompt file:
ccn copy url ftp://source-ip-address/prompt-filename.wav prompt prompt-filename.wav [language language] [username username password password]
To copy a script file:
ccn copy url ftp://source-ip-address/script-filename.aef script script-filename.aef [username username password password]
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
1.1
This command was introduced.
1.1.2
This command was implemented on the Cisco 2800 series and Cisco 3800 series routers.
2.0
The language option was added.
Usage Guidelines
Use the ccn copy url command to retrieve prompt and script files from a server.
Examples
The following example copies the script file MyScript.aef from an FTP server:
se-10-0-0-0# ccn copy url ftp://172.168.10.0/MyScript.aef script MyScript.aefRelated Commands
ccn delete
To delete a prompt or script from the Cisco Unity Express module, use the ccn delete command in Cisco Unity Express EXEC mode.
ccn delete {prompt prompt-filename [language xx_YY] | script script-filename}
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
Use this command to delete auto-attendant .wav greeting prompts or an application .aef script file. Use the show ccn prompts or show ccn scripts command to display configured prompts and scripts before deleting one.
Use the language option to delete a user prompt from that language. Otherwise, the system deletes the prompt from the system default language. Release 2.0 supports only one installed language.
Examples
The following example deletes the script vm.aef:
se-10-0-0-0# ccn delete script vm.aefThe following example deletes the French welcome prompt AAHello.wav:
se-10-0-0-0# ccn delete prompt AAHello.wav language fr_FRRelated Commands
Configures an application.
Copies prompt files from Cisco Unity Express to another location.
Displays configured CCN prompt files.
Displays configured CCN script files.
ccn engine
To configure the features shared by all the Cisco Unity Express subsystems and switch to configuration engine mode, use the ccn engine command in Cisco Unity Express configuration mode.
ccn engine
Syntax Description
There are no options or keywords for this command.
Command Modes
Cisco Unity Express configuration
Command History
Examples
The following example enters configuration engine mode:
se-10-0-0-0> enablese-10-0-0-0# config tse-10-0-0-0(config)# ccn enginese-10-0-0-0(config-engine)# end
se-10-0-0-0(config)#Related Commands
Configures an application.
Configures the subsystems on Cisco Unity Express.
Configures the triggers for handling calls to Cisco Unity Express.
Displays the CCN engine statistics.
ccn subsystem jtapi
To enter JTAPI configuration mode, use the ccn subsystem jtapi command in Cisco Unity Express configuration mode.
ccn subsystem jtapi
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
Use the ccn subsystem jtapi command to enter JTAPI configuration mode.
Examples
The following example enters JTAPI configuration mode:
se-10-0-0-0(config)# ccn subsystem jtapise-10-0-0-0(config-jtapi)# endse-10-0-0-0(config)#Related Commands
ccn subsystem sip
To enter the SIP configuration mode, use the ccn subsystem sip command in Cisco Unity Express configuration mode.
ccn subsystem sip
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
Use the ccn subsystem sip command to enter SIP configuration mode.
Neither the delete form nor the no form of this command removes the subsystem.
Examples
The following example enters SIP configuration mode:
se-10-0-0-0> enablese-10-0-0-0# config tse-10-0-0-0(config)# ccn subsystem sipse-10-0-0-0(config-sip)# endse-10-0-0-0(config)#Related Commands
ccn trigger jtapi phonenumber
To configure the triggers that activate Cisco Unity Express SIP application functions, enter the trigger configuration mode by using the ccn trigger jtapi phonenumber command in Cisco Unity Express configuration mode. To delete the trigger, use the no form of this command.
ccn trigger jtapi phonenumber number
Syntax Description
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
The value should be the last four digits of the full telephone number that callers dial to reach the auto attendant.
Examples
The following example enters configuration mode for the trigger: 7800.
se-10-0-0-0# config tse-10-0-0-0(config)# ccn trigger jtapi phonenumber 7800se-10-0-0-0(config-trigger)# endse-10-0-0-0(config)#Related Commands
ccn trigger sip phonenumber
To configure the triggers that activate Cisco Unity Express SIP application functions, enter the trigger configuration mode by using the ccn trigger sip phonenumber command in Cisco Unity Express configuration mode. To delete the trigger, use the no form of this command.
ccn trigger sip phonenumber number
Syntax Description
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
An application may have several triggers that invoke it, but a trigger must be associated with only one application.
Examples
The following example enters configuration mode for the trigger: 7800.
se-10-0-0-0# config tse-10-0-0-0(config)# ccn trigger sip phonenumber 7800se-10-0-0-0(config-trigger)# endse-10-0-0-0(config)#Related Commands
clock timezone
To set the time zone for the Cisco Unity Express system, use the clock timezone command in Cisco Unity Express configuration mode.
clock timezone [timezone]
Syntax Description
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
Cisco Unity Express gets the time from the configured NTP server to date stamp system and application functions. The clock timezone command specifies the local time zone where Cisco Unity Express is installed.
If you know the phrase for the time zone, enter it for the timezone value. If you do not know the time zone phrase, leave the timezone value blank and a series of menus appear to guide you through the time zone selection process.
Examples
The following example shows how United States Pacific Time is selected using the timezone menu:
se-10-0-0-0# config tse-10-0-0-0(config)# clock timezonePlease identify a location so that time zone rules can be set correctly.Please select a continent or ocean.1) Africa 4) Arctic Ocean 7) Australia 10) Pacific Ocean2) Americas 5) Asia 8) Europe3) Antarctica 6) Atlantic Ocean 9) Indian Ocean#? 2Please select a country.1) Anguilla 18) Ecuador 35) Paraguay2) Antigua & Barbuda 19) El Salvador 36) Peru3) Argentina 20) French Guiana 37) Puerto Rico4) Aruba 21) Greenland 38) St Kitts & Nevis5) Bahamas 22) Grenada 39) St Lucia6) Barbados 23) Guadeloupe 40) St Pierre & Miquelon7) Belize 24) Guatemala 41) St Vincent8) Bolivia 25) Guyana 42) Suriname9) Brazil 26) Haiti 43) Trinidad & Tobago10) Canada 27) Honduras 44) Turks & Caicos Is11) Cayman Islands 28) Jamaica 45) United States12) Chile 29) Martinique 46) Uruguay13) Colombia 30) Mexico 47) Venezuela14) Costa Rica 31) Montserrat 48) Virgin Islands (UK)15) Cuba 32) Netherlands Antilles 49) Virgin Islands (US)16) Dominica 33) Nicaragua17) Dominican Republic 34) Panama#? 45Please select one of the following time zone regions.1) Eastern Time2) Eastern Time - Michigan - most locations3) Eastern Time - Kentucky - Louisville area4) Eastern Standard Time - Indiana - most locations5) Central Time6) Central Time - Michigan - Wisconsin border7) Mountain Time8) Mountain Time - south Idaho & east Oregon9) Mountain Time - Navajo10) Mountain Standard Time - Arizona11) Pacific Time12) Alaska Time13) Alaska Time - Alaska panhandle14) Alaska Time - Alaska panhandle neck15) Alaska Time - west Alaska16) Aleutian Islands17) Hawaii#? 11The following information has been given:United StatesPacific TimeTherefore TZ='America/Los_Angeles' will be used.Local time is now: Fri Dec 24 10:41:28 PST 2004.Universal Time is now: Fri Dec 24 18:41:28 UTC 2004.Is the above information OK?1) Yes2) No#? 1cue-10-0-0(config)#The following example shows how United States Pacific Time is selected using the timezone name:
se-10-0-0-0# config tse-10-0-0-0(config)# clock timezone Americas/Los_AngelesRelated Commands
continue
To return the Cisco Unity Express system to online mode after a backup procedure, use the continue command in Cisco Unity Express EXEC mode.
continue
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
This command returns the Cisco Unity Express system to the previous online mode after a backup procedure. The system begins processing new calls and voice messages.
Examples
The following example illustrates the use of the continue command in the backup procedure:
se-10-0-0-0# offline!!!WARNING!!!: Putting the system offline will terminate all active calls.Do you wish to continue[n]? : yse-10-0-0-0(offline)# backup category datase-10-0-0-0(offline)# continuese-10-0-0-0#Related Commands
copy ftp
To copy a new configuration from an FTP server to another Cisco Unity Express location, use the copy ftp command in Cisco Unity Express EXEC mode.
copy ftp: {nvram:startup-config | running-config | startup-config | system:running-config}
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
When you copy from the FTP server, the copy ftp command becomes interactive and prompts you for the necessary information.
You may add a user name and password to the server IP address if your server is not configured to accept anonymous FTP input. The format would be: userid:password@ftp-server-address/directory.
If you do not specify a directory value, the software uses the default FTP directory.
Examples
The following example shows copying the configuration file named start from the FTP server in the default directory to the startup configuration in NVRAM:
se-10-0-0-0# copy ftp: nvram:startup-configAddress or name or remote host? admin:voice@10.3.61.16Source filename? startIn this example, the file named start in the FTP server configs directory is copied to the startup configuration:.
se-10-0-0-0# copy ftp: startup-config!!!WARNING!!! This operation will overwrite your startup configuration.Do you wish to continue[y]? yAddress or name or remote host? admin:voice@10.3.61.16/configsSource filename? startRelated Commands
copy ldap
To copy the current LDAP information, stored in the CUE database, to an FTP server, use the copy ldap command in Cisco Unity Express EXEC mode.
copy ldap url ftp://[user-id:ftp-password@]ftp-server-address/[directory]/filename
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
If you do not specify a directory value, the software uses the default FTP directory.
Examples
The following example shows copying the LDAP data to the default directory on the FTP server and saving the data in the file ldapinfo.
se-10-0-0-0# copy ldap url ftp://admin:cue@10.10.67.163/ldapinfose-10-0-0-0#Related Commands
Copies the running configuration to another location.
Copies the startup configuration to another location.
copy log
To copy the current logging information stored in the CUE database to an FTP server, use the copy ldap command in Cisco Unity Express EXEC mode.
copy log {install.log | dmesg | syslog.log | atrace.log | klog.log} url ftp://[user-id:ftp-password@]ftp-server-address/[directory]/filename
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
If you do not specify a directory value, the software uses the default FTP directory.
Examples
The following example shows copying the install log data to the default directory on the FTP server and saving the data in the file installinfo.
se-10-0-0-0# copy log install.log url ftp://admin:cue@10.10.67.163/lnstallinfose-10-0-0-0#Related Commands
copy running-config
To copy the running configuration information to another destination, use the copy running-config command in Cisco Unity Express EXEC mode.
copy running-config {ftp: | nvram:startup-config | startup-config | tftp: }
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
When you copy to an FTP or TFTP server, the copy running-config command becomes interactive and prompts you for the necessary information.
You may add a user name and password to the server IP address if your server is not configured to accept anonymous FTP input. The format would be: userid:password@ftp-server-address/directory.
If you do not specify a directory value, the software uses the default FTP directory.
Examples
In the following example, the running configuration is copied to the FTP server, which requires a user ID and password and has an IP address of 172.16.231.193. The running configuration is copied to the configs directory as file saved_start.se-10-0-0-0# copy running-config ftp:Address or name of remote host? admin:voice@172.16.231.193/configsSource filename? saved_startThe following example shows the running configuration copied to the NVRAM saved configuration as filename startup:
se-10-0-0-0# copy running-config nvram:startup-config startupThe following example shows the running configuration copied to the startup configuration as filename start:
se-10-0-0-0# copy running-config startup-config startThe following example shows the running configuration copied to the TFTP server as filename temp_start:
se-10-0-0-0# copy running-config tftp:Address or name of remote host? 172.16.231.190Source filename? temp_startRelated Commands
copy startup-config
To copy the startup configuration information to another destination, use the copy startup-config command in Cisco Unity Express EXEC mode.
copy startup-config {ftp: | nvram:startup-config | startup-config | tftp:}
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
When you copy to an FTP or TFTP server, the copy startup-config command becomes interactive and prompts you for the necessary information.
You may add a user name and password to the server IP address if your server is not configured to accept anonymous FTP input. The format would be: userid:password@ftp-server-address/directory.
If you do not specify a directory value, the software uses the default FTP directory.
Examples
In the following example, the startup configuration is copied to the FTP server, which requires a user ID and password and has an IP address of 172.16.231.193. The startup configuration is copied to the configs directory as file saved_start.se-10-0-0-0# copy startup-config ftp:Address or name of remote host? admin:voice@172.16.231.193/configsSource filename? saved_startThe following example shows the startup configuration being copied to the NVRAM saved configuration as filename startup:
se-10-0-0-0# copy startup-config nvram:startup-config startupThe following example shows the startup configuration being copied to the startup configuration as filename start:
se-10-0-0-0# copy startup-config startup-config startThe following example shows the startup configuration being copied to the TFTP server as filename temp_start:
se-10-0-0-0# copy startup-config tftp:Address or name of remote host? 172.16.231.190Source filename? temp_startRelated Commands
copy tftp
To copy the network TFTP server information to another destination, use the copy tftp command in Cisco Unity Express EXEC mode.
copy tftp: {nvram:startup-config | running-config | startup-config | system:running-config}
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
The copy tftp command is an interactive command and prompts you for the necessary information.
Copying a startup configuration from the TFTP server to the startup configuration overwrites the startup configuration. Cisco Unity Express displays a warning that asks you to confirm the overwrite.
If you do not specify a directory value, the software uses the default TFTP directory.
You may add a user name and password to the server IP address if your server is not configured to accept anonymous FTP input. The format would be: userid:password@ftp-server-address/directory.
Examples
The following example shows a TFTP server with the IP address 10.3.61.16. The TFTP server data in the default directory file start is copied to the running configuration.
se-10-0-0-0# copy tftp: running-configAddress or name of remote host? 10.3.61.16Source filename? startIn the following example, the TFTP server has the IP address 10.3.61.16. The file start in directory configs on the TFTP server is copied to the startup configuration.
se-10-0-0-0# copy tftp: startup-config!!!WARNING!!! This operation will overwrite your startup configuration.Do you wish to continue[y]? yAddress or name of remote host? 10.3.61.16/configsSource filename? startRelated Commands
ctiport
To specify one or more Cisco CallManager CTI ports, use the ctiport command in Cisco Unity Express JTAPI configuration mode. To delete the CTI port, use the no form of this command.
ctiport {cti-port [cti-portn]}
no ctiport {cti-port [cti-portN]}
Syntax Description
Command Modes
Cisco Unity Express JTAPI configuration
Command History
Examples
The following example configures the JTAPI subsystem with eight CTI ports.
se-10-0-0-0# config tse-10-0-0-0(config)# ccn subsystem jtapise-10-0-0-0(config-jtapi)# ctiport 6400 6500 6600 6700 6800 6900 7000 7100se-10-0-0-0(config-jtapi)# endse-10-0-0-0(config)#Related Commands
Specifies the Cisco CallManager server.
Specifies the JTAPI user ID and password.
Enters JTAPI configuration mode.
Displays statistics for the JTAPI subsystems.
en_EN (U.S. English)