Table Of Contents

Sequence of Administrative Tasks

Online Help

Initial Tasks

Ongoing Tasks

As-Needed Tasks

Sequence of Administrative Tasks

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After the prerequisite activities are completed, the administrative tasks can begin. You will do some tasks once, others regularly, and others as needed.

Online Help

For all these configuration tasks, online help screens are available with information and guidance. Look for the Help icon on each screen to access these screens.

Initial Tasks

Do the tasks listed in Table 16 to set up Cisco Unity Express:

Table 16 Initial Configuration Tasks

Task	Menu Option
1. Upload customized prompts and greetings. To record the prompts, use the GMS on the TUI.	Click Voice Mail > Prompts.
2. Upload customized scripts. To record the scripts, use the script editor described in the Cisco Unity Express Script Editor Guide.	Click Voice Mail > Scripts.
3. Configure the auto attendant application.	Click Voice Mail > Auto Attendant.
4. If extensions have not been configured, configure them.	Click Configure > Extensions.
5. If users and groups have not been configured, configure them.	Click Configure > Users and Configure > Groups.
6. Configure individual and general delivery voice mailboxes.	Click Voice Mail > Mailboxes.

Ongoing Tasks

Do the tasks listed in Table 17 on a regular basis:

Table 17 Ongoing Administrative Tasks

Task	Menu Option
Back up and restore system data.	Click Administration > Backup/Restore.
Monitor system status.	Click Reports. Review all the reports periodically.

As-Needed Tasks

Do the tasks listed in Table 18 on an as-needed basis:

Table 18 As-Needed Administrative Tasks

Task	Menu Option
Add, display, modify, and delete voice mailboxes.	Click Voice Mail > Mailboxes.
Unlock a voice mailbox.	Click Voice Mail > Mailboxes and the Unlock icon.
Add, display, modify, and delete users.	Click Configure > Users.
Add, display, modify, and delete groups.	Click Configure > Groups.
Change a user's voice mail password.	Click Configure > Users and the user ID that needs to be changed.
Change the voice mailbox size or storage time.	Click Defaults > Mailbox to change the value system-wide. Click Configure > Users and the user ID to change the value for a specific user.
Add, display, modify and delete extensions and telephones.	Click Configure > Extensions and Configure > Phones.
Assign an extension to another user.	Click Configure > Extensions.
Modify the auto attendant application properties.	Click Voice Mail > Auto Attendant.
Add, modify, and delete the auto attendant prompts.	Click Voice Mail > Prompts and see "Recording an Auto Attendant Greeting or Prompt File" on page 10.
Add, modify, and delete the auto attendant scripts.	Click Voice Mail > Scripts and see "Configuring Auto Attendant Scripts" on page 10.
Troubleshoot software problems.	See the chapter "Troubleshooting Cisco Unity Express."
Add, display, modify, and delete Cisco CallManager servers, web user, and JTAPI user.	Click Configure > CallManager.
Add, display, modify, and delete CTI ports.	Click Voice Mail > CTI Ports.