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Cisco Unity Express 2.0 CLI Administrator Guide for Cisco CallManager
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Cisco Unity Express Feature Roadmap
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Overview of Cisco Unity Express Voice Mail and Auto Attendant
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Setting Up Cisco Unity Express Software
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Installing and Upgrading Cisco Unity Express Software
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Configuration Tasks
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Configuring System Components
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Configuring Users, Groups, and Mailboxes
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Backing Up and Restoring Data
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Troubleshooting
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Advanced Configuration
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Networking Cisco Unity Express
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Appendix A: Software Copyrights and Licenses
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Index
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Table Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W - Z
Index
A
active calls
backup 107
restore 110
addressing remote messages 148
administration
CLI 14
differences 16
GU and CLI 29
GUI 14
administrative privileges 84
administrator
Cisco CallManager 16
Cisco Unity Express 16
web 16
AIM module
usage 82
wear 82
alternate welcome greeting 10, 23
application command 130
applications
deleting 76
atrace.log file 82
auto attendant
configuring 63
creating a script 70
deleting a greeting 69
deleting a prompt 69
deleting a script 70
maximum retries 64
maximum sessions 64
operator extension 64
recording a greeting 10, 64, 68
telephone number 64
uploading greeting file 68
uploading script file 70
auto-provisioning 12
B
backup
active calls 107
command 105
FTP server 103
numbering scheme 107
offline mode 103
parameters 105
procedure 107
revision number 103
backup category command 107
backup history report 117
blind addressing 148
broadcast messaging restrictions 11
bulk provisioning 5
C
capacity, configuring 79
ccn application command 61, 64, 126
ccn copy script command 70
ccn engine command 124
centralized message storage 12
Cisco CallManager
database 15
description 15
software version 2
Cisco Feature Navigator 2
Cisco IOS software images 2
Cisco Unity Express
database 15
description 15
Cisco Unity Express prompt 134
Cisco Unity Express software website 38, 41, 52
CiscoWorks configmaker 12
clock timezone command 144
CNS/SNAP 12
command
application 130
backup 105
backup category 107
ccn copy script 70
ccn engine 124
clock timezone 144
continue 107
copy ftp 113
copy running-config 85, 91, 114
copy startup-config 113
copy tftp 115
enabled
enabled command 64
expiration 96
greeting 96
groupname
config mode 91
EXEC mode 91
hostname 134
idletimeout 130
interface Service-Engine 25
ip address 25
ip domain-name 136
ip name-server 136
ip unnumbered 25
locale 130
log trace 82
mailbox size 96
maxsessions 61, 64, 71, 126, 130
maxsteps 124
message size 96
mwi refresh 102
no ccn application 76
no parameter 131
parameter 126
parameters, auto attendant 64
parameters, voicemail 61
reload 110
restore id 110
script 126
session 27
show backup 105
show ccn application 61, 64, 76, 126
show ccn engine 124
show ccn trigger 71, 74, 76, 131
show clock detail 144
show group detail groupname 91
show groups 91
show hosts 134
show interface ide 0 82
show ip route 136
show ntp configuration 138, 140
show user detail username 85
show users 85
show voicemail 96
telnet 27
troubleshooting
log 121
show 121
trace 121
username
config mode 85
EXEC mode 85
voice mailbox 96
voice mailbox unlock 101
voicemail capacity time 80
voicemail default 80
voicemail operator telephone 80
voicemail recording time 80
command environment 26
communication link to Cisco CallManager 24
configuration 120
running 114
startup, copying 113
TFTP 115
configuration mode
backup commands 103
definition 26
configurations, copying 113
configuring
auto attendant 63
capacity 79
DNS server 136
expiration date 79
greeting management system 63
hostname 134
IP addresses 24
language 79
mailbox size 79
message length 79
multiple triggers 130
NTP server 138
operator extension 79
recording time 79
script steps 124
system parameters 124
voice mail 60
configuring time zone 144
connectivity to Cisco CallManager 24
console display, system messages 142
continue command 107
copy ftp command 113
copy running-config command 85, 91, 114
copy startup-config command 113
copy tftp command 115
copying log files, troubleshooting 120
copying, configurations 113
D
database
Cisco CallManager 15
Cisco Unity Express 15
date and time restrictions 11
daylight savings time 119
default gateway 24
default values
system-wide 79
deleting
applications 76
greetings 69
messages 95
prompts 69
scripts 70
deployment
Cisco Unity 15
Cisco Unity Express 15
description command 64, 96, 126
differences
administration 16
administrators 16
users 16
distribution lists restrictions 11
resolving host name to IP address 138
DNS server, configuring 136
downloading license files 38
E
editor for scripts 10
EXEC mode, definition 26
expiration command 96
expiration date, configuring 79
expired messages 95
expiry timer 95
extension, group 90
external syslog server 142
F
factory-set system limits 13
Fast Ethernet ports 11
Feature Navigator 2
file
atrace.log 82
file size
messages.log 82
prompt 68
script 70
log and trace 82
module
wear 82
FTP
backup and restore 103
configuration 113
server 38
FTP server 5
G
G.711 U-law 10
G711 ulaw 68
GDM 95
general delivery mailboxes 95
recording a greeting 68
telephone numbers 63
GMS, recording a greeting 10
greeting
recording alternate 23
types 96
greeting command 96
greeting management system 84
configuring 63
user, privileges 84
greetings
deleting a file 69
recording alternate 10
uploading 68
greetings restrictions 11
group
definition 90
extension 90
mailbox 90
owner 90
groupname command
config mode 91
EXEC mode 91
H
hard disk
replacing restrictions 11
hardware platforms 1
hostname command 134
hostname configuration 134
I
idletimeout command 130
initialization wizard 29
installer file 38
installing
interface Service-Engine command 25
IP
communication link 24
default-gateway 119
unnumbered 119
ip address command 25
IP address, Cisco Unity Express module 10, 23
ip domain-name command 136
ip name-server command 136
IP network access 5
ip unnumbered command 25
J
JTAPI
deleting triggers 74
triggers 71
JTAPI route point 130
JTAPI traffic, prioritizing 9, 22
L
language
configuring 79
language restrictions 11
license
SKUs 5
license files 38
downloading 38
installling 38
Linux software 4
Linux system access 12
locale command 130
log files
system 5
log trace command 82
loop, voice mail 80
lost data, troubleshooting 120
M
mailbox
zerooutnumber 96
mailbox size
configuring 79
mailbox size command 96
mailboxes 95
expiration time 96
general delivery 95
greetings 96
group 90
limitations 95
message size 96
number supported 84
personal 95
storage stize 95
telephones supported 95
types 95
unlocking 101
maximum
retries, auto attendant 64
sessions
trigger 71
sessions, auto attendant 64
users, voice mail 61
maximum callers 130
maximum sessions 130
maximum steps 124
maxsessions command 61, 64, 71, 126, 130
maxsteps command 124
maxsteps parameter 124
members of a group, definition 90
message
configuring length 79
expired 95
tutorial 96
message size command 96
message storage
restrictions 12
messages.log, file size 82
modes, EXEC and configuration 26
modules restrictions 11
MWI lights
refreshing 102
troubleshooting 121
mwi refresh command 102
N
NDR 147
network module
description 15
restrictions 11
spare 5
network module card
processor 4
software 4
networked configurations 147
networking 16
no ccn application command 76
no parameter command 131
Non Deliver Record 147
hostname 138
IP address 138
removing 140
NTP server, configuring 138
number of
number of concurrent administrators 11
number of concurrent users 11
numbering scheme, backup files 107
O
backup commands 103
OIR
restrictions 11
troubleshooting 119
online insertion and replacement
restrictons 11
operator extension
auto attendant 64
configuring 79
option
owner of a group 90
P
parameters
backup 105
capacity 79
expiration date 79
language 79
mailbox size 79
maxsteps 124
message length 79
operator extension 79
recording time 79
system-wide, configuring 79
voicemail 61
passwords, characters allowed 16, 84, 86, 88
personal mailboxes 95
pinging internal address 119
platforms
hardware 1
ports
Fast Ethernet 11
restrictions 11
privileges
administrative 84
prompt
file size 68
prompt, formation 134
prompts, deleting 69
provisioning
bulk 5
R
rebooting network module 118
rebooting router 118
recording
GMS 68
recording a greeting 64
GMS 10
recording time, configuring 79
refreshing MWI lights 102
reload command 110
removing an NTP server 140
reports
backup 117
call history 117
CPU usage 117
mailbox 117
mailbox size 117
memory 117
message status 117
restore 117
system 5
system hardware 117
requirements
software 2
resolving host name to IP address 138
restore
active calls 110
FTP server 103
procedure 110
selective 12
restore history report 117
restore id command 110
restrictions
administrators 11
auto-provisioning with CNS/SNAP 12
backups 12
broadcast messaging 11
centralized message storage 12
CiscoWorks configmaker 12
date and time 11
distribution lists 11
greetings 11
language 11
Linux system access 12
managing with SNMP 12
modules 11
OIR 11
replacing hard disk 11
restores 12
selective backup 12
selective restore 12
users 11
S
saving data, troubleshooting 120
script command 126
script editor 70
script steps 124
scripts
deleting a file 70
downloading 70
editor software 10
uploading 70
selective backup restrictions 12
selective restore restrictionsbackup
selective 12
server
syslog 142
servers
service-module, troubleshooting 119
session command 27
sessions 130
setting daylight savings time 119
severity level, system messages 142
show backup command 105
show backup history command 107, 110
show backup server command 107, 110
show ccn application 61
show ccn application command 64, 76, 126
show ccn engine command 124
show ccn scripts command 61, 64, 126
show ccn trigger command 71, 74, 76, 131
show clock detail command 144
show group detail groupname command 91
show groups command 91
show hosts command 134
show interface ide 0 command 82
show ip route command 136
show ntp configuration command 138, 140
show ntp status command 138, 140
show user detail username command 85
show users command 85
show voicemail command 96
SNMP 12
installer 38
license 38
software image, installing 40, 51
software requirements 2
spare network modules 5
speed of internal line 119
startup configuration, copying 113
steps
configuring 124
maximum number 124
superuser 84
superuser, privileges 84
syslog server 142
system access using IP network 5
system limits
factory set 13
system log files 5
system messages
console display 142
severity 142
system parameters
configuring 124
system-wide
default values 79
parameters, configuring 79
T
Table
Table 4 Configuration Task Sequence 30
Table 5 Troubleshooting Commands 121
telephone number
auto attendant 64
telephone numbers
auto attendant 64
GMS 63
voice mail 60
telephones supported for voice mail 95
telnet command 27
Telnet session 26
TFTP
configuration 115
time zone
configuring 144
trigger
maximum sessions 71
triggers
auto attendant 71
configuring multiple 130
sessions 130
voice mail 71
troubleshooting
access to GUI 118
copying log files 120
IP address 119
IP unnumbered 119
IP, default-gateway 119
log files 118
lost data 120
MWI lights 121
OIR 119
opening a session 119
pinging internal address 119
rebooting network module 118
rebooting router 118
saving data 120
service-module status 119
speed of terminal line 119
unknown caller 121
user password 118
user PIN 118
users and groups 118
voice mail 121
TUI
recording a greeting 68
TUI, recording a greeting 10
tutorial command 96
U
unknown caller
troubleshooting 121
unlocking a mailbox 101
usage, flash memory 82
user IDs, characters allowed 16, 84, 86, 88
user password, troubleshooting 118
user PIN, troubleshooting 118
username command
config mode 85
EXEC mode 85
users
adding 84
modifying 84
number supported 84
V
voice mail
configuring 60
conflicting extensions 80
loop 80
maximum users 61
networking 16
telephone numbers 60
telephones supported 95
troubleshooting 121
voice mailbox command 96
voice mailbox unlock command 101
Voice Profile for Internet Mail protocol 147
voicemail capacity time command 80
voicemail default command 80
voicemail operator telephone command 80
voicemail recording time command 80
VPIM 147
W
wear, flash memory 82
web administrator 16
Z
zerooutnumber command 96