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Cisco Unity Express 2.0 CLI Administrator Guide for Cisco CallManager
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Cisco Unity Express Feature Roadmap
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Overview of Cisco Unity Express Voice Mail and Auto Attendant
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Setting Up Cisco Unity Express Software
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Installing and Upgrading Cisco Unity Express Software
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Configuration Tasks
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Configuring System Components
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Configuring Users, Groups, and Mailboxes
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Backing Up and Restoring Data
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Troubleshooting
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Advanced Configuration
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Networking Cisco Unity Express
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Appendix A: Software Copyrights and Licenses
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Index
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Table Of Contents
Networking Cisco Unity Express
Cisco Unity Express Networking Overview
Networking Cisco Unity Express
This chapter describes the procedures for configuring the networking capability on the local Cisco Unity Express voice-mail system and contains the following sections:
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Cisco Unity Express Networking Overview
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Cisco Unity Express Networking Overview
Cisco Unity Express Release 2.0 supports the Voice Profile for Internet Mail (VPIM) version 2 protocol to permit voice-mail message networking between Cisco Unity Express and Cisco Unity voice-mail systems that are not co-located on the same router or server. The voice-mail systems can reside on Cisco CallManager or Cisco CallManager Express call control platforms. Supported networked voice-mail configurations include:
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Non-Delivery Record (NDR)
Voice-mail message networking uses Non-Delivery Records (NDRs) for handling undelivered messages. Currently, when a message cannot be delivered to a local subscriber, the sender receives an immediate notification of the reason. However, when sending to a remote subscriber, immediate feedback may not be possible due to repeated attempts to contact the remote location or to deliver the message.
After a specified amount of time, the sender receives a new voice-mail message indicating the reason for non-delivery. If non-delivery is due to the recipient's mailbox being full, nonexistent, or disabled, the non-delivery message includes the sender's original message. When the sender plays the NDR, the sender can readdress and resend the original message or delete the message.
Blind Addressing
When a subscriber sends a message to another subscriber on the same (local) Cisco Unity Express voice-mail system, the sender can address the recipient using spell-by-name or an extension number. The sender hears a confirmation of the recipient's spoken name, if it is recorded, or the recipient's extension number.
When a subscriber sends a message to a remote subscriber, the sender will not hear a confirmation of the recipient's name or extension. This is blind addressing. The address of the remote recipient is the location ID of the remote system plus the recipient's extension number at the remote location.
Components
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Prerequisites
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Cisco CallManager and Cisco Unity Express Version Compatibility
Cisco Unity Express is shipped configured for interoperability with Cisco CallManager 3.3(3) and above. The following scenarios apply when installing Cisco Unity Express with a different version of Cisco CallManager, or upgrading the Cisco CallManager version:
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Restrictions
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Configuring Network Locations
To configure network locations in Cisco Unity Express, perform the following tasks at each network location.
Prerequisites
The following information is required to configure networking on Cisco Unity Express:
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SUMMARY STEPS
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DETAILED STEPS
Step 1
config t
Example:se-10-0-0-0# config t
Enters configuration mode.
Step 2
network location id number
Example:se-10-0-0-0(config)# network location id 9
Enters location configuration mode to allow you to add or modify a location.
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Step 3
name location-name
Example:se-10-0-0-0(config-location)# name "San Jose"
(Optional) Descriptive name used to identify the location. Enclose the name in double quotes if spaces are used.
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Step 4
abbreviation name
Example:se-10-0-0-0(config-location)# abbreviation sjcal
(Optional) Creates an alphanumeric abbreviation for the location that is spoken to a user when the user performs addressing functions in the telephone user interface. You cannot enter more than 5 characters.
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Step 5
email domain domain-name
Example:se-10-0-0-0(config-location)# email domain cisco.com
Configures the e-mail domain name or IP address for the location. The domain name is added when sending a VPIM message to the remote location (for example, "4843000@cisco.com"). If you do not configure a domain name or IP address, the Cisco Unity Express system at this location cannot receive network messages.
Caution
Step 6
voicemail phone-prefix digit-string
Example:se-10-0-0-0(config-location)# voicemail phone-prefix 484
Configures the phone number prefix that is added to an extension to create a VPIM address for a user at the location. A prefix is required only if an e-mail domain services multiple locations and extensions between the locations are not unique. Valid values: 1 to 15 digits. Default value: empty.
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Step 7
voicemail extension-length {number | min number max number}
Example:se-10-0-0-0(config-location)# voicemail extension-length 8
se-10-0-0-0(config-location)# voicemail extension-length min 5 max 9
Configures the voice mail extension length for the location.
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Step 8
voicemail vpim-encoding {dynamic | G711ulaw | G726}
Example:se-10-0-0-0(config-location)# voicemail vpim-encoding G711ulaw
Configures the encoding method used to transfer voice-mail messages to this location.
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Step 9
voicemail spoken-name
Example:se-10-0-0-0(config-location)# voicemail spoken-name
(Optional) Enables sending the spoken name of the voice-mail originator as part of the message. If the spoken name is sent, it is played as the first part of the received message. Default: enabled.
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Step 10
end
Example:se-10-0-0-0(config-location)# end
Exits location configuration mode.
Step 11
network local location id number
Example:se-10-0-0-0(config)# network local location id 1
Enables networking for the local Cisco Unity Express system identified by the location ID number.
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exit
Example:se-10-0-0-0(config)# exit
Exits configuration mode.
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show network locations
Example:se-10-0-0-0# show network locations
(Optional) Displays the location ID, name, abbreviation, and domain name for each configured Cisco Unity Express location.
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show network detail location id number
Example:se-10-0-0-0# show network detail location id 9
(Optional) Displays network information for the specified location ID, including the number of messages sent and received.
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show network detail local
Example:se-10-0-0-0# show network detail local
(Optional) Displays network information for the local Cisco Unity Express location, including the number of messages sent and received.
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show network queues
Example:se-10-0-0-0# show network queues
(Optional) Displays information about messages in the outgoing queue that are to be sent from this Cisco Unity Express system. The queue information contains three displays: one for urgent job queue information, one for normal job queue information, and one for running job information.
Examples
The following examples illustrate the output from the show network commands on company ABC's call control system in San Jose with remote voice-mail provided by six remote Cisco Unity Express sites.
se-10-0-0-0# show network locationsID NAME ABBREV DOMAIN101 'San Jose' SJC sjc.cue.abc.com102 'Dallas/Fort Worth' DFW dfw.cue.abc.com201 'Los Angeles' LAX lax.cue.abc.com202 'Canada' CAN can.cue.abc.com301 'Chicago' CHI chi.cue.abc.com302 'New York' NYC nyc.cue.abc.com401 'Bangalore' BAN bang.cue.abc.comse-10-0-0-0# show network detail location id 102Name: Dallas/Fort WorthAbbreviation: DFWEmail domain: dfw.cue.abc.comMinimum extension length: 2Maximum extension length: 15Phone prefix:VPIM encoding: G726Send spoken name: enabledSent msg count: 10Received msg count: 110se-10-0-0-0# show network detail localLocation Id: 101Name: San JoseAbbreviation: SJCEmail domain: sjc.cue.abc.comMinimum extension length: 2Maximum extension length: 15Phone prefix:VPIM encoding: dynamicSend spoken name: enabledThe following example illustrates output from the show network queues command. The output includes the following fields:
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se-10-0-0-0# show network queuesRunning Job Queue=================ID TYPE TIME RETRY SENDER RECIPIENT107 VPIM 06:13:26 20 jennifer 1001@sjc.cue.abc.com106 VPIM 06:28:25 20 jennifer 1001@sjc.cue.abc.comUrgent Job Queue=================ID TYPE TIME RETRY SENDER RECIPIENT123 VPIM 16:33:39 1 andy 9003@lax.cue.abc.comNormal Job Queue=================ID TYPE TIME RETRY SENDER RECIPIENT122 VPIM 16:33:23 1 andy 9001@lax.cue.abc.com124 VPIM 16:34:28 1 andy 9003@lax.cue.abc.com125 VPIM 16:34:57 1 andy 9002@lax.cue.abc.com126 VPIM 16:35:43 1 andy 9004@lax.cue.abc.comTroubleshooting Commands
To troubleshoot network configuration in Cisco Unity Express, use the following commands in EXEC mode.
SUMMARY STEPS
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DETAILED STEPS
