Table Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W - Z
Index
A
active calls
backup 87
restore 90
administration
CLI 5
differences 6
GU and CLI 19
GUI 5
administrative privilege 66, 215, 216
Administrator, Cisco CME 6
Administrator, Cisco Unity Express 6
Administrator, web 6
AIM
AIM module
usage 64
wear 64
alternate welcome greeting 14
application command 111
applications
deleting 58
atrace.log file 64
auto attendant
configuring 47
GMS 51
maximum retries 47
maximum sessions 47
operator extension 47
recording a greeting 47, 51, 53
telephone number 47
uploading greeting file 52, 53
auto-provisioning 8
B
backup
active calls 87
command 85
FTP server 83
manual 2
numbering scheme 87
offline mode 83
parameters 85
procedure 87
revision number 83
backup category command 87, 130
backup command 128
backup history report 97
bootloader file
downloading 29
installling 32
broadcast messaging restrictions 7
bulk provisioning 2
C
call agent 6
capacity
configuring 61
ccn application command 44, 48, 63, 108, 132
ccn copy command 134
ccn delete command 52, 54, 138
ccn subsystem command 142
ccn subsystem sip command 42
ccn trigger command 54, 111, 144
centralized message storage 8
Cisco CME
description 6
Flash memory files 12
IP path command 12
web administrator 13
Cisco Unity Express
description 6
software files 29
Cisco Unity Express prompt 115
Cisco Unity Express software website 26, 29, 30
CiscoWorks configmaker 8
CLI
administration 5
clock timezone command 123, 146
CNS/SNAP 8
command
application 111
ccn application 44, 48, 63, 108, 132
ccn copy 134
ccn subsystem 142
ccn subsystem sip 42
contine 148
continue 87
copy running-config 67, 72, 93, 151
enabled
enabled command 48
erase startup-config 159
expiration 76
gateway address 42
gateway port 42
greeting 76
groupname 160
config mode 72
EXEC mode 72
idletimeout 112
interface Service-Engine 16
ip address 16
IP path 12
ip unnumbered 16
locale 112
log trace 64
mailbox size 76
maxsessions 44, 48, 54, 108, 112
maxsteps 106
message size 76
no ccn application 58
no parameter 112
parameters
voicemail 44
restore 172
restore id 90
script 108
session 18
show backup history 87, 90, 175
show backup server command 87
show ccn applicable 44
show ccn application 48, 58, 108, 180
show ccn prompts 183
show ccn scripts 44, 48, 108, 185
show ccn subsystem sip 42, 187
show ccn trigger 54, 56, 58, 112, 188
show clock detail 123, 188, 190
show group detail groupname 72, 192
show interface ide 0 64
show ntp associations 200
show ntp configuration 118, 120
show ntp servers 208
show ntp source 210
show running-config 218
show software 221
show software license 40
show software version 39
show startup-config 223
show user detail username 67, 225
show version 228
shutdown 234
software install package 34
telnet 18
troubleshooting
log 101
show 101
trace 101
username 235
config mode 67
EXEC mode 67
voice mailbox unlock 80
voicemail capacity time 62
voicemail mailbox 76
voicemail mailbox owner 240
voicemail mailbox unlock 243
voicemail operator telephone 62, 244
voicemail recording time 62, 245
write 246
command environment 17
commands 99
commnd
voicemail capacity time 237
communication link to Cisco CME 15
configuration 100
running 93
startup 92
TFTP 94
configuration mode
backup commands 83
definition 17
configurations, copying 92
configuring
auto attendant 47
capacity 61
dial peer 13
DNS server 116
ephone-dn 13
expiration date 61
greeting management system 46
host name 115
IP addresses 15
language 61
mailbox size 61
message length 61
multiple triggers 111
MWI lights 63
NTP server 118
operator extension
parameters
operator extension 1
recording time 61
script steps 106
system parameters 106
voice mail 43
configuring time zone 123
connectivity to Cisco CME 15
console display, system messages 121
copy running-config command 67, 72, 93, 151
copy startup-config command 92, 153
copying
configurations 92
copying log files, troubleshooting 100
creating users and telephones 13
D
databases
synchronization 13
date and time restrictions 7
daylight savings time 99
default gateway 15
default values
system-wide 61
deleing messages 75
deleting applications 58
deleting triggers 58
deployment
Cisco CME 5
Cisco Unity Express 5
description command 48, 76, 108
dial peer 13
differences
administration 6
Cisco Unity Express and Cisco CME 5
distribution lists restrictions 7
DNS server
resolving host name to IP address 118
DNS server, configuring 116
documentation
additional sources 9
downloading license files 26
E
ephone 13
ephone-dn 13
erase startup-config command 159
EXEC mode
definition 17
exiting Cisco Unity Express 18
expiration command 76
expiration date
configuring 61
expired messages 75
expiry timer 75
extension
group 71
external syslog server 121
F
factory-set system limits 3
Fast Ethernet ports 8
file
atrace.log 64
file size
messages.log 64
prompt 51
script 53
Flash memory 93
log and trace 64
Flash memory module
wear 64
FTP
directory 30
FTP configuration 93
FTP server 2
backup and restore 83
G
G.711 ulaw 13
G711 ulaw 51
gateway address command 42
gateway port command 42
GDM 75
general delivery mailboxes 75
recording a greeting 51
telephone numbers 46
graceful shutdown 12
greeting
recording alternate 14
greeting command 76
greeting management system 66, 215, 216
configuring 46
greeting types 76
greetings
greetings restrictions 7
group
definition 71
mailbox 71
owner 71
groupname command 160
config mode 72
EXEC mode 72
groups
extension 71
H
hard disk
replacing restrictions 8
hardware platforms 7
helper image 27
host name 42
host name configuration 115
I
idletimeout 111
idletimeout command 112
initialization wizard 19
installer file 26
integration
Cisco Unity Express and Cisco CME 6
interaction
Cisco Unity Express and Cisco CME 6
interface Service-Engine command 16
IP
addressing 99
default-gateway 99
unnumbered 99
ip address command 16
IP address, Cisco Unity Express module 14
IP addressing 15
IP communication link 15
ip domain-name command 116, 163
ip name-server command 116, 164
IP network access 2
IP path for Cisco CME 12
ip unnumbered command 16
J
JTAPI route point 111
L
language
configuring 61
language restrictions 7
license
SKUs 2
upgrading 25
license files 26
downloading 26
installling 26
Linux software 2
Linux system access 8
locale command 112
log files
system 2
log trace command 64
logging off Cisco Unity Express 18
loop, voice mail 62
lost data, troubleshooting 100
M
mailbox
zerooutnumber 76
mailbox size
configuring 61
mailbox size command 76
mailboxes 75
expiration time 76
general delivery 75
greetings 76
group 71
limitations 75
message size 76
number supported 66
personal 75
storage size 75
storage stize 75
telephones supported 75
types 75
unlocking 80
manual backup 2
manual restore 2
maximum retries
auto attendant 47
auto attendant 47
maximum steps 106
maximum users
voice mail 44
maxsessions command 44, 48, 54, 108, 112
maxsteps command 106
maxsteps parameter 106
members of a group
definition 71
message
tutorial 76
message length
configuring 61
message size command 76
message storage
restrictions 8
messages
expired 75
messages.log, file size 64
modes
EXEC and configuration 17
module IP address 14
modules restrictions 8
MWI extensions 14
MWI lights
configuring 63
off extension 63
on extension 63
refresh 63
refreshing 81
troubleshooting 101
N
network module
restrictions 8
spare 2
network module card
processor 2
software 2
networking restrictions 7
no ccn application command 58
no parameter command 112
NTP server
hostname 118
IP address 118
removing 119
ntp server command 118, 120, 168
NTP server, configuring 118
number of
number of concurrent administrators 7
number of concurrent users 7
numbering scheme, backup files 87
O
backup commands 83
OIR
restrictions 8
troubleshooting 99
online insertion and replacement
restrictons 8
operator extension
auto attendant 47
configuring 61
owner of a group 71
P
parameters
backup 85
capacity 61
expiration date 61
language 61
mailbox size 61
maxsteps 106
message length 61
recording time 61
system-wide
configuring 61
parameters command
voicemail 44
passwords
characters allowed 6, 66, 68, 69
personal mailboxes 75
pinging internal address 99
platforms
hardware 7
software 7
ports
Fast Ethernet 8
restrictions 8
privilege
prompt
file size 51
prompt, formation 115
provisioning
bulk 2
proxy server 42
R
rebooting network module 98
rebooting router 98
recording
GMS 51
recording a greeting 47
recording time
configuring 61
removing an NTP server 119
reports
backup 97
call history 97
CPU usage 97
mailbox 97
mailbox size 97
memory 97
message status 97
restore 97
system 2
system hardware 97
resolving host name to IP address 118
restore
active calls 90
FTP server 83
manual 2
procedure 90
selective 8
restore command 172
restore history report 97
restore id command 90
restrictions
administrators 7
auto-provisioning with CNS/SNAP 8
backups 8
broadcast messaging 7
centralized message storage 8
CiscoWorks configmaker 8
date and time 7
distribution lists 7
greetings 7
language 7
Linux system access 8
managing with SNMP 8
modules 8
OIR 8
replacing hard disk 8
restores 8
selective backup 8
selective restore 8
users 7
voice mail 7
router
call agent 6
router, Cisco CME 6
S
saving data, troubleshooting 100
script
file size 53
script command 108
script steps 106
selective backup restrictions 8
selective restore restrictionsbackup
selective 8
server
syslog 121
service-module, troubleshooting 99
session command 18
setting daylight savings time 99
severity level, system messages 121
show backup history command 87, 90, 175
show backup server command 90, 178
show ccn applicable 44
show ccn application command 48, 58, 108, 180
show ccn engine command 106, 182
show ccn prompts command 183
show ccn scripts command 44, 48, 108, 185
show ccn subsystem sip command 42, 187
show ccn trigger command 54, 56, 58, 112, 188
show clock detail command 123, 188, 190
show group detail groupname command 72, 192
show interface ide 0 command 64
show ip route command 116, 198
show ntp associations command 200
show ntp configuration command 118, 120
show ntp servers command 208
show ntp source command 210
show ntp status command 118, 120, 213
show running-config command 218
show software command 221
show software license command 40
show software version command 39
show startup-config command 223
show user detail username command 67, 225
show version command 228
show voicemail command 76, 229
shutdown command 234
shutdown, network module 25, 33
SIP dial peer 13
SIP proxy server 42
hostname 42
ports 42
SIP triggers 54
deleting 56
SNMP 8
software files 29
installer 26
installing 33
license 26
software image, upgrading 25, 29
software install command 27, 28, 32
software install package command 34
software platforms 7
spare network modules 2
speed of internal line 99
Startup configuration 92
steps
configuring 106
maximum number 106
synchronization of databases 13
syslog server 121
system access using IP network 2
system limits
factory set 3
system log files 2
system messages
console display 121
severity 121
system parameters
configuring 106
system-wide
default values 61
system-wide parameters
configuring 61
T
Table
Table 22 show ntp status Field Descriptions 203, 204, 209, 210, 211
TCP port 42
telephone number
auto attendant 47
telephone numbers
auto attendant 47
GMS 46
voice mail 43
telephones supported for voice mail 75
telnet command 18
Telnet session 17
TFTP
directory 30
TFTP configuration 94
time zone
configuring 123
timeout 111
triggers
auto attendant 54
configuring multiple 111
timeout 111
voice mail 54
troubleshooting
access to GUI 98
copying log files 100
IP address 99
IP unnumbered 99
IP, default-gateway 99
log files 98
lost data 100
MWI lights 101
OIR 99
opening a session 99
pinging internal address 99
rebooting network module 98
rebooting router 98
saving data 100
service-module status 99
speed of terminal line 99
unknown caller 101
user password 98
user PIN 98
users and groups 98
voice mail 101
TUI
recording a greeting 51
tutorial command 76
U
UDP port 42
uninterruptible power supply 12
unknown caller
troubleshooting 101
unlocking a mailbox 80
upgrading
new license 25
upgrading the bootloader file 32
UPS 12
usage
Flash memory 64
user IDs
characters allowed 6, 66, 68, 69
user password, troubleshooting 98
user PIN, troubleshooting 98
username command 235
config mode 67
EXEC mode 67
users
adding 66
modifying 66
number supported 66
V
voice mail
configuring 43
conflicting extensions 62
supported telephones 75
telephone numbers 43
telephones supported 75
troubleshooting 101
voice mail loop 62
voice mailbox unlock command 80
voicemail
maximum users 44
voicemail capacity time command 62, 237
voicemail default command 62, 238
voicemail mailbox command 76
voicemail mailbox owner command 240
voicemail mailbox unlock command 243
voicemail operator telephone command 62, 244
voicemail recording time command 62, 245
W
wav file 51
wear
Flash memory 64
Web admiinistrator 6
web administrator 13
write command 246
Z
zerooutnumber command 76