Table Of Contents
Troubleshooting Cisco Unity Express
Backup and Restore Not Working
Installation Is Not Working Correctly
MWI Lights Not Working Properly
Troubleshooting Cisco Unity Express
Overview
This chapter contains the following troubleshooting procedures:
•
Backup and Restore Not Working
•
•
IP Addressing Problems
Problem: I cannot ping the Cisco Unity Express module.
Explanation The IP address of the host server is missing or wrong.
Recommended Action Click Administration > Domain Name Settings to configure the host server.
Explanation The wrong module or gateway is configured.
Backup and Restore Not Working
Problem: The backup or restore file is not loading correctly.
Recommended Action Verify that the correct FTP server is configured. Click Administration > Backup/Restore > Configuration.
Recommended Action Verify that the correct DNS server is configured. Click Administration > Domain Name Settings.
Installation Is Not Working Correctly
Problem: The installation is not loading correctly.
Recommended Action Verify that the correct FTP server is configured. Click Administration > Backup/Restore > Configuration.
Recommended Action Verify that the correct DNS server is configured. Click Administration > Domain Name Settings.
Incorrect Date and Time
Problem: The date and time on the system is not correct.
Recommended Action Verify that the correct NTP server is configured. Click Administration > Network Time & Time Zone Settings.
Recommended Action Verify that the correct time zone is configured. Click Administration > Network Time & Time Zone Settings.
Setting Daylight Savings Time
Problem: Need to set daylight savings time.
Explanation Cisco Unity Express sets daylight savings time automatically on the basis of the time zone, which is selected during the installation procedure or with the Administration > Network Time & Time Zone Settings GUI screen.
MWI Lights Not Working Properly
Problem: The MWI lights do not go on when messages are stored in a user's mailbox.
Recommended Action Refresh the MWI lights for the user. Click Voice Mail > Message Waiting Indicators > Refresh.
Recommended Action Check that the user's extension is designated as a primary extension. Click Configure > Users to designate a primary extension.
Recommended Action Check if the WAN link is down between Cisco Unity Express and Cisco CallManager. Click Configure > CallManager and click Verify. If the link is down, a failure message appears. MWI lights do not work while the WAN is down. Once the link comes back up, the system does a refresh of all MWI lights. Any MWI updates sent to Cisco Unity Express while the link was down are lost.
Configurations Disappear
Problem: I configured voice mail or auto attendant parameters but I do not see them in the current Cisco Unity Express configuration.
Explanation You did not click the Apply icon in the GUI to save the changes.
Explanation You made changes using CLI commands to the Cisco CallManager router but Cisco Unity Express did not pick them up.
Recommended Action Click Administration > Synchronize Information to synchronize the Cisco CallManager and Cisco Unity Express databases.
Explanation You made changes to the running configuration that were not saved to the start-up configuration.
Recommended Action Click Administration > Save Configuration to load the start-up configuration.
Wrong GUI Layout
Problem: When I log in to the GUI, I see a limited set of options, not the full administration screens.
Explanation Another administrator is logged in. Only one administrator can access the administration GUI at a time.
Recommended Action Find out who is logged in and log that person off or wait a few minutes for the inactivity timer to log that person out.
Auto Attendant Prompts
Problem: The custom auto attendant prompt is not working.
Recommended Action Verify that the prompt format is CCITT G.711 U-law, 8kHz, 8-bit, Mono.