Table Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W - Z
Index
A
access lists 41
active calls
backup 115
restore 118
administration
CLI 32
differences 34
GU and CLI 47
GUI 32
administrative privileges 94
administrator
Cisco CallManager 34
Cisco Unity Express 34
password 41
user ID 41
web 34
AIM
AIM module
usage 92
wear 92
alternate welcome greeting 41
application command 137
applications
deleting 87
atrace.log file 92
auto attendant
configuring 75
creating a script 81
deleting a greeting 80
deleting a prompt 80
deleting a script 82
GMS 79
maximum retries 75
maximum sessions 75
operator extension 75
telephone number 75
uploading greeting file 80
uploading script file 81
auto-provisioning 36
B
backup
active calls 115
command 113
FTP server 111
manual 30
numbering scheme 115
offline mode 111
parameters 113
procedure 115
revision number 111
selective 36
backup category command 115, 156
backup command 154
backup history report 125
bootloader file
downloading 57
installling 60
broadcast messaging restrictions 35
bulk provisioning 30
C
call processing 41
capacity, configuring 90
ccn application command 72, 76, 134, 161
ccn copy command 163
ccn copy script command 81
ccn delete command 80, 82, 167
ccn subsystem (sip) command 172
ccn trigger command 82, 137, 174
centralized message storage 36
Cisco CallManager
CTI ports 40
database 33
description 33
JTAPI user 41
release number 35
route point 40
Cisco IOS releases for Cisco Unity Express 35
Cisco Unity Express
database 33
description 33
IOS releases 35
software files 57
Cisco Unity Express prompt 141
Cisco Unity Express software website 54, 57, 58
CiscoWorks configmaker 36
clock timezone command 149, 176
CNS/SNAP 36
command
application 137
ccn application 72, 76, 134, 161
ccn copy 163
ccn copy script 81
ccn subsystem (sip) 172
contine 178
continue 115
copy running-config 95, 100, 122, 181
enabled
enabled command 76
erase startup-config 190
expiration 104
greeting 104
groupname 191
config mode 100
EXEC mode 100
idletimeout 137
interface Service-Engine 44
ip address 44
ip unnumbered 44
locale 137
log trace 92
mailbox size 104
maxsessions 72, 76, 82, 134, 137
maxsteps 132
message size 104
no ccn application 87
no parameter 138
parameter 134
parameters, auto attendant 76
parameters, voicemail 72
restore 203
restore id 118
script 134
session 46
show backup history 115, 118, 206
show backup server 115, 118, 209
show ccn application 73, 76, 87, 134, 211
show ccn prompts 214
show ccn scripts 73, 76, 134, 216
show ccn subsystem sip 218
show ccn trigger 82, 85, 87, 138, 219
show clock detail 149, 219, 221
show group detail groupname 100, 223
show interface ide 0 92
show ntp configuration 144, 146
show running-config 245
show software 248
show software license 68
show software version 67
show startup-config 250
show user detail username 95, 252
show version 255
shutdown 261
software install package 62
telnet 46
troubleshooting
log 129
show 129
trace 129
username 262
config mode 95
EXEC mode 95
voice mailbox 104
voice mailbox owner 264
voicemail capacity time 90, 268
voicemail operator telephone 91, 271
voicemail recording time 91, 272
write 273
command environment 45
communication link to Cisco CallManager 43
configuration 128
running 122
startup, copying 121
TFTP 123
configuration mode
backup commands 111
definition 45
configurations, copying 121
configuring
auto attendant 75
capacity 90
DNS server 142
expiration date 90
greeting management system 74
hostname 141
IP addresses 43
language 90
mailbox size 90
message length 90
multiple triggers 137
NTP server 144
operator extension 90
recording time 90
script steps 132
system parameters 132
voice mail 72
configuring time zone 149
connectivity to Cisco CallManager 43
console display, system messages 147
copy running-config command 95, 100, 122, 181
copy startup-config command 121, 183
copying log files, troubleshooting 128
copying, configurations 121
CTI ports 40
D
database
Cisco CallManager 33
Cisco Unity Express 33
date and time restrictions 35
daylight savings time 127
default gateway 43
default values
system-wide 90
deleting
applications 87
greetings 80
messages 103
prompts 80
scripts 82
deployment
Cisco Unity 33
Cisco Unity Express 33
description command 76, 104, 134
Device option 40
differences
administration 34
administrators 34
users 34
distribution lists restrictions 35
DNS server 41
resolving host name to IP address 144
DNS server, configuring 142
documentation, additional sources 37
downloading license files 53
E
erase startup-config command 190
EXEC mode, definition 45
expiration command 104
expiration date, configuring 90
expired messages 103
expiry timer 103
extension, group 99
external syslog server 147
F
factory-set system limits 31
Fast Ethernet ports 36
file
atrace.log 92
file size
messages.log 92
prompt 79
script 81
log and trace 92
module
wear 92
FTP
backup and restore 111
configuration 121
directory 58
G
G711 ulaw 79
GDM 103
general delivery mailboxes 103
recording a greeting 79
telephone numbers 74
greeting
recording alternate 41
types 104
greeting command 104
greeting management system 94
configuring 74
user, privileges 94
greetings
deleting a file 80
restrictions 35
uploading 80
group
definition 99
extension 99
mailbox 99
owner 99
groupname command 191
config mode 100
EXEC mode 100
H
H.323 interface 35
hard disk, replacement restrictions 36
hardware platforms 34
helper image 54
hostname configuration 141
I
idletimeout command 137
initialization wizard 47
installer file 54
interface
H.323 35
JTAPI 35
MGCP 35
interface Service-Engine command 44
IP
communication link 43
default-gateway 127
network access 30
unnumbered 127
ip address command 44
IP address, Cisco Unity Express module 42
ip domain-name command 142, 194
ip name-server command 142, 195
ip unnumbered command 44
J
JTAPI
deleting triggers 85
interface 35
triggers 82
user 41
JTAPI route point 137
JTAPI traffic, prioritizing 41
L
language
configuring 90
restrictions 35
license
SKUs 30
upgrading 53
license files 54
downloading 53
installling 54
Linux
software on network module card 30
system access restrictions 36
locale command 137
log files
system 30
log trace command 92
loop, voice mail 90
lost data, troubleshooting 128
M
mailbox
zerooutnumber 104
mailbox size
configuring 90
mailbox size command 104
mailboxes 103
expiration time 103
general delivery 103
greetings 104
group 99
limitations 103
message size 103
number supported 94
personal 103
storage stize 103
telephones supported 103
types 103
unlocking 108
manual backup 30
manual restore 30
maximum
retries, auto attendant 75
sessions
trigger 82
sessions, auto attendant 75
users, voice mail 72
maximum callers 137
maximum sessions 137
maximum steps 132
maxsessions command 72, 76, 82, 134, 137
maxsteps command 132
maxsteps parameter 132
members of a group, definition 99
message
configuring length 90
expired 103
storage restrictions 36
tutorial 104
message size command 104
messages.log, file size 92
MGCP inteface 35
modes, EXEC and configuration 45
module IP address 42
modules restrictions 35
MWI lights
refreshing 109
troubleshooting 129
N
network module
description 33
restrictions 36
spare 30
network module card
processor 30
software 30
networking restrictions 35
no ccn application command 87
no parameter command 138
NTP server 41
hostname 144
IP address 144
removing 145
ntp server command 144, 146, 199
NTP server, configuring 144
number of
concurrent administrators 35
concurrent users 35
numbering scheme, backup files 115
O
backup commands 111
OIR
restrictions 36
troubleshooting 127
online insertion and replacement
restrictons 36
operator extension
auto attendant 75
configuring 90
option
Device 40
User 41
owner of a group 99
P
parameters
backup 113
capacity 90
expiration date 90
language 90
mailbox size 90
maxsteps 132
message length 90
operator extension 90
recording time 90
system-wide, configuring 90
voicemail 72
passwords, characters allowed 34, 94, 96, 97, 262
personal mailboxes 103
pinging internal address 127
platforms
hardware 34
software 35
ports
Fast Ethernet 36
restrictions 36
privileges
administrative 94
prompt
file size 79
prompt, formation 141
prompts, deleting 80
provisioning, bulk 30
R
rebooting network module 126
rebooting router 126
recording a greeting 75
auto attendant 79
GMS 79
recording time, configuring 90
refreshing MWI lights 109
removing an NTP server 145
reports
backup 125
call history 125
CPU usage 125
mailbox 125
mailbox size 125
memory 125
message status 125
restore 125
system 30
system hardware 125
resolving host name to IP address 144
restore
active calls 118
FTP server 111
manual 30
procedure 118
selective 36
restore command 203
restore history report 125
restore id command 118
restrictions
administrators 35
auto-provisioning with CNS/SNAP 36
backups 36
broadcast messaging 35
centralized message storage 36
CiscoWorks configmaker 36
date and time 35
distribution lists 35
greetings 35
language 35
Linux system access 36
managing with SNMP 36
modules 35
OIR 36
replacing hard disk 36
restores 36
selective backup 36
selective restore 36
users 35
voice mail 35
route point 40
S
saving data, troubleshooting 128
script command 134
script editor 81
script steps 132
scripts
creating 81
deleting a file 82
downloading 81
file size 81
uploading 81
selective backup restrictions 36
selective restore restrictions 36
server
syslog 147
servers
DNS 41
NTP 41
service-module, troubleshooting 127
session command 46
sessions 137
setting daylight savings time 127
severity level, system messages 147
show backup history command 115, 118, 206
show backup server command 115, 118, 209
show ccn application 73
show ccn application command 76, 87, 134, 211
show ccn engine command 132, 213
show ccn prompts command 214
show ccn scripts command 73, 76, 134, 216
show ccn subsystem sip command 218
show ccn trigger command 82, 85, 87, 138, 219
show clock detail command 149, 219, 221
show group detail groupname command 100, 223
show interface ide 0 command 92
show ip route command 142, 228
show ntp configuration command 144, 146
show ntp status command 144, 146, 243
show running-config command 245
show software command 248
show software license command 68
show software version command 67
show startup-config command 250
show user detail username command 95, 252
show version command 255
show voicemail command 104, 256
shutdown command 261
shutdown, network module 53, 61
SNMP 36
software files 57
installer 54
installing 61
license 54
software image, upgrading 53, 57
software install command 55, 56, 60
software install package command 62
software platforms 35
spare network modules 30
speed of internal line 127
startup configuration, copying 121
steps
configuring 132
maximum number 132
superuser 94
superuser, privileges 94
syslog server 147
system access using IP network 30
system limits
factory set 31
system log files 30
system messages
console display 147
severity 147
system parameters
configuring 132
system-wide
default values 90
parameters, configuring 90
T
Table
Table 1 Cisco Unity Express Documentation Conventions viii
Table 10 show ccn application Field Descriptions 212
Table 11 show ccn engine Field Descriptions 213
Table 12 show ccn prompts Field Descriptions 215
Table 13 show ccn scripts Field Descriptions 216
Table 14 show ccn subsystem jtapi Field Descriptions 217
Table 15 show ccn subsystem sip Field Descriptions 218
Table 16 show ccn trigger Field Descriptions 220
Table 17 show clock detail Field Descriptions 221
Table 18 show group detail groupname Field Descriptions 223
Table 19 show hosts Field Descriptions 226
Table 20 show interface ide 0 Field Descriptions 227
Table 21 show ip route Field Descriptions 228
Table 22 show ntp status Field Descriptions 233, 234, 239, 240, 241, 244
Table 23 show user detail username Field Descriptions 252
Table 24 show voicemail detail mailbox Field Descriptions 257
Table 25 show voicemail limits Field Descriptions 258
Table 26 show voicemail mailboxes Field Descriptions 258
Table 27 show voicemail mailboxes idle Field Descriptions 259
Table 28 show voicemail usage Field Descriptions 260
Table 4 Configuration Task Sequence 47
Table 5 Troubleshooting Commands 129
Table 6 Cisco Unity Express Commands for Cisco CallManager 151
Table 7 show backup Field Descriptions 205
Table 8 show backup history Field Descriptions 207
Table 9 show backup server Field Descriptions 210
telephone number
auto attendant 75
telephone numbers
auto attendant 75
GMS 74
voice mail 72
telephones supported for voice mail 103
telnet command 46
Telnet session 45
TFTP
configuration 123
directory 58
time zone
configuring 149
trigger
maximum sessions 82
triggers
auto attendant 82
configuring multiple 137
sessions 137
voice mail 82
troubleshooting
access to GUI 126
copying log files 128
IP address 127
IP unnumbered 127
IP, default-gateway 127
log files 126
lost data 128
MWI lights 129
OIR 127
opening a session 127
pinging internal address 127
rebooting network module 126
rebooting router 126
saving data 128
service-module status 127
speed of terminal line 127
unknown caller 129
user password 126
user PIN 126
users and groups 126
voice mail 129
TUI, recording a greeting 79
tutorial command 104
U
unknown caller
troubleshooting 129
unlocking a mailbox 108
upgrading
new license 53
upgrading the bootloader file 60
usage, flash memory 92
user IDs, characters allowed 34, 94, 96, 97, 262
User option 41
user password, troubleshooting 126
user PIN, troubleshooting 126
username command 262
config mode 95
EXEC mode 95
users
adding 94
modifying 94
number supported 94
V
voice mail
configuring 72
conflicting extensions 90
loop 90
maximum users 72
telephone numbers 72
telephones supported 103
troubleshooting 129
voice mailbox command 104
voice mailbox owner command 264
voice mailbox unlock command 108, 267
voicemail capacity time command 90, 268
voicemail default command 91, 269
voicemail operator telephone command 91, 271
voicemail recording time command 91, 272
W
wav file 79
wear, flash memory 92
web administrator 34
write command 273
Z
zerooutnumber command 104