Table Of Contents
Configuring the System for the First Time
Before You Start: Configuration Prerequisites
Recording an Auto Attendant Greeting or Prompt File
Configuring Auto Attendant Scripts
Starting the Initialization Wizard
Overview of the Initialization Wizard
Configuration Data Required for the Initialization Wizard
Running the Initialization Wizard
Activity Timer
Buttons on the Initialization Wizard Screens
Starting the Initialization Wizard
Logging in for the First Time
Prerequisites
Logging in
What to do Next
Logging In and Out of Cisco Unity Express
Logging in to Cisco Unity Express
Logging Out of Voice Mail Administration
Navigating Through the Cisco Unity Express GUI Screens
Cisco Unity Express Screens and Menus
Home Screen
Configure Menu
Voice Mail Menu
Administration Menu
Defaults Menu
Reports Menu
Help Menu
Cisco Unity Express Icons
Searching for Data - the Find Icon
Alphabetizing Data - the Sort Icon
What to do Next
Sequence of Ongoing Configuration Tasks
Online Help
Initial Tasks
Ongoing Tasks
As-needed Tasks
Configuring the System for the First Time
This chapter describes the initial configuration process and ongoing configuration tasks, and contains the following sections:
•
Before You Start: Configuration Prerequisites
•Starting the Initialization Wizard
•Logging In and Out of Cisco Unity Express
•Navigating Through the Cisco Unity Express GUI Screens
•Sequence of Ongoing Configuration Tasks
Note You must use Microsoft Internet Explorer Version 5.5 or later with the two security patches as the web browser. (See "Supported Platforms" for information on the software patches.) The Netscape browser is not supported on Cisco Unity Express.
Before You Start: Configuration Prerequisites
Before starting Cisco Unity Express configuration, the Cisco CallManager Express (CME) system must be installed. If you did not or are not performing the Cisco CME installation, contact the installer or other support personnel to ensure that the following procedures are completed:
1. Install all Cisco CME and Cisco Unity Express hardware and verify functionality.
•Attach the telephones so that they register with the Cisco CME router.
•Verify that the Cisco CME router is configured with Cisco IOS Release 12.2(15)ZJ1 or later for the network module (NM) and Cisco IOS Release 12.3(7)T for the advanced integration module (AIM).
•For the NM, verify that the Enable LED is lit.
Caution If you are installing an AIM-CUE in your Cisco 3745 router, you must install it in the AIM slot labeled AIM1. Installing this AIM in the AIM slot labeled AIM0 of Cisco 3745 routers can damage the AIM.
Note We highly recommend attaching an uninterruptible power supply (UPS) to the router housing the Cisco Unity Express module. Any reliable UPS unit provides continuous power to maintain the operation of the router and the Cisco Unity Express module. Consider the unit's capacity and run time because power consumption differs among Cisco platforms. Ideally, a UPS should include a signaling mechanism that directs the router to shut down Cisco Unity Express properly and then powers off the router.
Cisco IOS Release 12.3(4)T supports automatic switchover to the UPS device if the following configuration is added to the router:
line aux 0
privilege level 15
modem Dialin
autocommand service-module service-engine slot/0 shutdown no-confirm
where slot is the Cisco Unity Express module's slot number.
2. Install and verify Cisco CME software functionality.
a. You should be able to access the Cisco CME configuration web page.
b. Verify that the Cisco CME router flash memory has the following files, which control the functionality of the Cisco Unity Express GUI:
- CiscoLogo.gif
- Delete.gif
- Plus.gif
- Tab.gif
- admin_user.html
- admin_user.js
- dom.js
- downarrow.gif
- ephone_admin.html
- logohome.gif
- normal_user.html
- normal_user.js
- sxiconad.gif
- telephony_service.html
- uparrow.gif
- xml-test.html
- xml.template
c. Configure the following path in Cisco CME configuration mode:
Router(config)# ip http path flash:
Verify the path with the show run command.
d. To configure ip unnumbered on the service-engine interface, use the Cisco IOS software commands on the router to create a static route to the Cisco Unity Express module, for example:
ip route 0.0.0.0 0.0.0.0 91.91.19.1
ip route 10.3.6.128 255.255.255.255 Service-Engine1/0
In this example, 10.3.6.128 is the IP address of the Cisco Unity Express module and Service-Engine1/0 is the router slot hosting the Cisco Unity Express module.
e. Verify that a SIP dial peer is configured to point to the Cisco Unity Express module, that it specifies G.711 U-law and SIP Notify for DTMF Relay, and VAD is turned off, for example:
dial-peer voice 6000 voip <------ SIP dial-peer pointing to Cisco Unity Express
session target ipv4:10.3.2.100 <---- Cisco Unity Express IP address
Configure the appropriate number of SIP dial peers to support your dial plan.
f. The FTP server that communicates with Cisco Unity Express must support passive FTP requests. Refer to the FTP server documentation to verify that capability.
g. Verify that a Cisco CME web administrator is configured with a user ID and password, for example:
web admin system name admin password user1
or
web admin system name admin secret 5 encrypted-password
Note If you plan to use the Cisco Unity Express graphical user interface (GUI) for configuration purposes, configure an administrator user ID with a password in the Cisco CME interface. You must log in to the GUI as this user. If no administrator user is created in Cisco CME, the administrator cannot proceed with the initialization wizard in the Cisco Unity Express GUI. In Release 1.1, an administrator is created during the installation procedure.
h. Configure the telephones and users. You can create additional users and telephones later using the Cisco Unity Express CLI commands or GUI options. The CLI commands and GUI options create the telephone users in the Cisco CME database; use a synchronization CLI command or GUI option to copy the users and telephones into the Cisco Unity Express database.
Use the following sample ephone-dn and ephone configurations to configure the telephones and users manually:
ephone-dn 1 <---- ephone dn configuration for a user
call-forward noan 6900 timeout 10
ephone-dn 20 <---- ephone dn configuration for a group
call-forward noan 6900 timeout 10
i. Configure the message waiting indicator (MWI) on and off extensions. Add the wildcard characters (.) to the DNs to represent the length of a telephone extension number. Cisco Unity Express requires these wildcards when importing the MWI DNs from Cisco CallManager Express during the initialization wizard. If the wildcard characters are not configured in Cisco CallManager Express, the DNs will not appear as available choices in the MWI extension field. For example:
ephone-dn 30 <---- ephone-dn configurations for MWI on
number 8000.... <---- valid MWI DN 4-digit extension
ephone-dn 31 <---- ephone-dn configurations for MWI off
number 8001.... <---- valid MWI DN 4-digit extension
ephone 1 <--- ephone configured for the ephone-dn configured above
username "admin1" password null
mac-address 0009.B7F7.556A
button 1:1 2:20 3:21 4:22 5:23
3. (Optional) If no users were created in the Cisco CME interface, create a list of all users, groups, and their extensions. Having this list eases the task of configuring many users and extensions.
4. (Optional) Create an alternate welcome message for the auto attendant application. A default welcome message comes with auto attendant. You can create a different message in a .wav file and install it as part of the auto attendant configuration. See "Recording an Auto Attendant Greeting or Prompt File" for more information.
5. (Optional) Customize the auto attendant prompt flow to meet your business requirements. See "Configuring Auto Attendant Scripts" for more information.
6. (Required) Record the IP address of the Cisco Unity Express module. Accessing the GUI to configure the system requires this IP address.
Recording an Auto Attendant Greeting or Prompt File
Two methods are available to create auto attendant greeting and prompt files:
•Create a .wav file with the following format: G.711 U-law, 8 kHz, 8 bit, Mono. The file cannot be larger than 500 KB. After creating the file, use the GUI option Voice Mail > Prompts to copy the file into Cisco Unity Express. You will need the pathname to the prompt file.
•Use the GMS on the TUI to record the greeting or prompt. Dial the GMS telephone number and select the option to record a greeting. When finished recording, save the file. GMS automatically saves the file in Cisco Unity Express.
The GMS prompt filename has the format UserPrompt_DateTime.wav, for example: UserPrompt_11152003144055.wav. You may want to use the GUI options to download the file to a PC, rename the file with a meaningful name, then upload the file back to Cisco Unity Express.
Configuring Auto Attendant Scripts
Cisco Unity Express provides a set of auto attendant prompts and a process, called a script, for handling callers' responses to the prompts. You can modify this script so that specific caller responses are handled in a different way. For example, callers can be directed to a remote operator if they call after business hours.
Use the Microsoft Windows software-based script editor software that comes with Cisco Unity Express to modify the script or create a new script. Refer to the Cisco Unity Express Script Editor Installation and Configuration Guide for guidelines and procedures.
The file cannot be larger than 1 MB.
After creating the script file, save the file on your PC. Use the CLI interface or the GUI option Voice Mail > Scripts to upload the script file to the Cisco Unity Express system.
Starting the Initialization Wizard
After the hardware and software are installed, start the Cisco Unity Express GUI. The GUI allows you to configure users, voice mailboxes, and other features of voice mail and auto attendant.
This section describes the procedures and information required to use the initialization wizard, and contains the following sections:
•Overview of the Initialization Wizard
•Configuration Data Required for the Initialization Wizard
•Running the Initialization Wizard
Overview of the Initialization Wizard
The initialization wizard is a software tool with a series of screens that help you configure Cisco Unity Express. The wizard screen appears the first time you log in to the GUI. You have the option to start the wizard or to wait until a later time.
Some of the information shown on the wizard screens comes from system parameters configured during the installation of the Cisco CME system. This includes:
•Telephone users and their extensions
•MWI on and off telephone numbers.
The remaining wizard information consists of default values calculated by Cisco Unity Express or values you must supply, which includes:
•Users who should be assigned mailboxes
•Primary extension for each user, especially for users who have more than one extension
•Users who will be assigned administrative privileges
•Size of a new mailbox
•Maximum length of a voice mail message
•Length of time a message can be stored on the system
•Whether passwords and personal identification numbers (PINs) are required for new users
•Telephone numbers for accessing the voice mail system, the auto attendant system, the operator, and the GMS
These values are described in more detail in the next section, "Configuration Data Required for the Initialization Wizard".
When you have entered all the data required in the wizard screens, the system updates the Cisco Unity Express and Cisco CME databases with this new information. At that point, you can log in to the system and add or modify the information for any user, mailbox, or system component.
Configuration Data Required for the Initialization Wizard
A series of screens appear that require the following information:
•(Required) To start the initialization wizard, you need the IP address of the module that contains the Cisco Unity Express application.
•(Required) Your Cisco CME web administrator user name and password
Cisco CME requires an administrator to configure the router and other system components. The system installer creates a user ID and password that is used to log in to the system and configure the Cisco CME hardware and software parameters.
Cisco CME does not treat this administrator as a telephone user.
The Cisco CME administrator cannot configure Cisco Unity Express. During the post-installation process, the system installer creates a user ID and password as an administrator who will log in to the Cisco Unity Express software to configure the Cisco Unity Express applications and other parameters.
•(Required) The name, user ID, and extension number for each telephone user, whether each user will require a voice mailbox, and which users will be identified as administrators. Administrators have full access to all the voice mail and auto attendant parameters. Non-administrative voice mail users have access only to their profile information.
Some users may have been configured when the Cisco CME software was installed. You may copy some or all of these users in to the Cisco Unity Express database.
Some users or extensions may not require a voice mailbox. For example, a lobby extension, a conference room extension, or a visitor office extension should not be assigned a mailbox. Review the purpose of each extension carefully so that mailbox storage space is used efficiently.
•(Required) The policy for handling passwords and personal identification numbers (PINs)
Note You must determine the level of security for your voice mail system. Requiring a new user to have a password to access the GUI and a PIN to access their voice mailbox helps discourage unauthorized personnel from gaining entry to the system or to another user's mailbox. However, not assigning a password and PIN makes it easier for a user to enter the system or mailbox the first time.
Decide whether Cisco Unity Express should generate a random password and a random PIN for each new user or if the password and PIN should be blank.
In either case, each new user and each user copied from Cisco CME is required to change the password and the PIN when logging in to the system for the first time.
•(Optional) The default language that the user hears when accessing the voice mail system
Release 1.0 supports only U.S. English.
•(Optional) The default mailbox size
The mailbox size represents the total number of seconds from all messages stored in a user's box. Cisco Unity Express calculates a default value based on the maximum number of mailboxes and the maximum storage space on the system. You can change the size value for individual users who require more or less storage space than the default.
•(Optional) The default message length
The message size represents the maximum number of seconds for any message stored in a voice mailbox. Callers who try to leave a longer message will be cut off when the maximum time is reached. Cisco Unity Express calculates a default value based on the default storage space for a mailbox. You can change the length value for individual users who require longer messages than the default.
•(Optional) The default message storage time
The message storage time is the number of days that the system will save old messages. As a message approaches this storage time, the system alerts the user to resave or delete the message. If the user takes no action when the maximum storage time is reached, the system deletes the message.
•(Required) Telephone numbers for:
–Voice mail system
The voice mail system telephone number is the number the users dial to retrieve their voice messages.
–Voice mail operator
The voice mail operator number is the number that voice mail users dial to contact the voice mail operator.
–Auto attendant
The auto attendant telephone number is the number callers dial to reach the auto attendant system.
–Auto Attendant Operator extension
The operator extension number is the extension the system dials when callers press "0" to reach the operator from the auto attendant system.
–Greeting management number
Administrators dial the greeting management number to access the GMS to modify or create prompts and greetings.
Caution The voice mail telephone number, auto attendant operator's telephone number, and GMS number should be unique values. If they are not, then a user trying to call the operator while in the voice mail system will be directed back to the voice mail system or the GMS. Also, an outside caller who presses the button for the operator might be connected to the voice mail system or the GMS.
•(Optional) Message waiting indicator (MWI) on and off numbers
The MWI on and off telephone numbers are dialed with an extension number to turn the extension's message waiting light on or off. These numbers appear on an Init Wizard screen if they were configured during the Cisco CME installation. You may change the numbers during the initialization procedure or at a later time.
Running the Initialization Wizard
Be sure to have the information outlined in "Configuration Data Required for the Initialization Wizard" before starting the wizard.
Activity Timer
The system has a timer that checks if the GUI is being used. If the GUI has been started but no screens or fields are accessed for a while, the system displays the following screen shortly before the timer expires:
If you do not click Resume, the system will cancel your activity and log you off the GUI. Data that was not saved is lost. Be sure to have all the appropriate configuration information available while you run the Init Wizard.
Buttons on the Initialization Wizard Screens
Table 4 describes the buttons used only on the initialization wizard screens. None of the other GUI screens use them.
Table 4 Initialization Wizard Screen Buttons
Button
|
Purpose
|
Back
|
Click to return to a previous screen.
|
Next
|
Click to move to the next screen.
|
Finish
|
Click to end the initialization procedure and save the data to the databases.
|
Cancel
|
Click to stop the initialization procedure. Your data entries will not be saved.
|
Help
|
Click to open a help window with information about the fields on the screen.
|
Starting the Initialization Wizard
Follow these steps to begin the initialization wizard:
Step 1 On your PC, open your web browser (Microsoft Internet Explorer Version 6.0 or later is preferred).
Step 2 In the Address box, enter http://a.b.c.d/Web, where a.b.c.d is the IP address of the module. Be sure to enter Web with upper- and lowercase letters as shown here.
The Authentication screen appears:
Step 3 In the User Name field, enter the user ID for the Cisco CME web administrator.
Step 4 Tab to or click the Password field and enter the password for the Cisco CME web administrator. The password is case-sensitive; be sure to type the password with correct upper- and lowercase letters. Asterisks (*) will appear for each character in the password.
Step 5 Click Login.
The Cisco Unity Express screen appears:
Three options are available from this screen:
•View current settings—Use this option to display several system parameters that were defined when the Cisco CME software was installed. See Step 6 below.
•Run Initialization Wizard—Use this option to initiate the installation wizard configuration procedure. See Step 8 below.
•Skip Initialization Wizard and Log off—Use this option only if you are using the Cisco Unity Express CLI command interface to configure the system parameters.
•Log off (Run Initialization Wizard later)—Use this option to log off the system without starting the initialization wizard. You may run the initialization wizard at a later time.
Step 6 To display the current settings for system parameters, click View current settings.
The Current Settings screen appears:
These values were configured during the Cisco CME application installation. They cannot be changed from this screen. Run the initialization wizard to change the values.
Step 7 Click Cancel to close this screen. The Cisco Unity Express screen appears again.
Step 8 To start the initialization wizard, click Run Initialization Wizard.
The CallManager Express Login screen appears:
Step 9 The IP address of the CallManager Express router appears in the Hostname field. This value was configured during the CallManager Express installation and cannot be changed here.
Step 10 In the User Name field, enter the Cisco CME web administrator user ID.
Step 11 In the Password field, enter the Cisco CME web administrator password.
Step 12 Click Next.
The Import CCME Users screen appears:
This screen displays any users who were configured when the Cisco CME software was installed. You can copy any or all of those users in to the Cisco Unity Express database. A checkmark automatically appears next to each user name.
Table 5 describes the columns on this screen:
Table 5 Import Users Screen Columns
Column
|
Description
|
User ID
|
ID of the telephone user.
|
Extension(s)
|
Extension or extensions assigned to the user.
|
Primary
|
User's extension that should be assigned to the voice mailbox.
|
Mailbox
|
Option to create a mailbox for the user.
|
Administrator
|
Option to assign one or more users the permission to configure the parameters for the Cisco Unity Express system.
|
Step 13 Do one of the following:
•If no users are displayed, go to Step 18. Configure users after the initialization process is completed.
•If any users are listed, go to Step 14.
Step 14 All the users in the list will be copied to the Cisco Unity Express database unless you remove the checkmarks next to the user IDs. In the column to the left of the users' names, do one of the following:
•To copy all the users in the list to the Cisco Unity Express database, leave the checkmarks as they are and go to Step 15.
•To remove a checkmark, click the box next to each user ID that should not be copied to the Cisco Unity Express database. Users who are not in the Cisco Unity Express database will not have a voice mailbox.
Step 15 In the Primary column, use the drop-down menu to select a primary extension for that user.
The primary extension is the mailbox for saving and retrieving voice mail messages. If no primary extension is designated for a user, that user cannot receive or retrieve voice mail messages.
In this field, None means that none of the displayed extensions for the user are the primary extension. You can designate a mailbox for this user now but the user cannot access it until you configure the user's primary extension at a later time.
Step 16 In the Mailbox column, do one of the following:
•To create a mailbox for all users, click the box next to Mailbox. This places a check mark in each user's box in the column. Cisco Unity Express creates the mailbox when the initialization process is complete.
Note Clicking this box creates a mailbox for all users displayed in the list. If you selected specific users in Step 14, do not click this box.
•To create a mailbox for specific users, click the box in the Mailbox column for each user who should have a mailbox.
Step 17 In the Administrator column, do one of the following:
Note Administrators have access to all system configuration and maintenance capabilities.
•To allow all users to configure the Cisco Unity Express system, click the box next to Administrator. If you selected specific users in Step 14, do not click this box.
•To allow specific users to configure the system, click the box in the Administrator column next to each user who should have this permission.
Step 18 Click Next.
The Defaults screen appears:
The values shown on this screen are Cisco Unity Express default values. These affect all users and mailboxes in the voice mail system.
Step 19 The Language field indicates the language used for all voice mail system messages and prompts heard by the telephone user. In Release 1.1 and earlier, only U.S. English is available.
Step 20 In the Password & PIN options fields, do the following:
Caution You must determine the level of security for your voice mail system. Requiring a new user to have a password to access the GUI and a PIN to access the voice mailbox helps discourage unauthorized personnel from gaining entry to the system or to another user's mailbox. However, not assigning a password and PIN makes it easier for a user to enter the system or mailbox the first time. Decide whether Cisco Unity Express should generate a random password and a random PIN for each new user or if the password and PIN should be blank. In either case, the user is required to change the password and the PIN when logging in to the system for the first time.
•The default is to generate a random password for each user. To leave the password blank for all new users, click the button next to Blank password.
•The default is to generate a random PIN for each user. To leave the PIN blank for all new users, click the button next to Blank PIN.
The values in the next three fields are automatically assigned to all new mailboxes.
Step 21 In the Mailbox Size field, enter the maximum number of seconds of stored messages allowed for each mailbox.
Step 22 In the Maximum Caller Message Size field, enter the number of seconds for the maximum length of any message stored in the voice mail system.
Step 23 In the Message Expiry Time field, enter the number of days that old messages are stored. When a message has been stored for this length of time, the user can resave it or delete it.
Step 24 Click Next.
The Call Handling screen appears:
Caution The Voice Mail Number field, Auto Attendant Access Number field, and Greeting Management Number field should contain different values. If they do not, then a user trying to call the operator while in the voice mail system will be directed back to the voice mail system or the GMS. Also, an outside caller trying to get to the operator will be connected to the voice mail system or the GMS.
Step 25 In the Voice Mail Number field, enter the telephone number that users dial to retrieve their voice messages. The telephone number should not have spaces, dashes, or periods.
Step 26 In the Voice Mail Operator Extension field, enter the extension that voice mail users dial to reach the voice mail operator.
Step 27 (Optional) In the Auto Attendant Access Number field, enter the telephone number that callers dial to access the default auto attendant.
Step 28 (Optional) In the Auto Attendant Operator Extension field, enter the telephone extension for the operator. The auto attendant application transfers the caller to this extension when the caller presses "0" for the operator.
Step 29 (Optional) In the Greeting Management Number field, enter the telephone number or extension that administrators dial to access the GMS.
Step 30 (Optional) The MWI on Number field is optional. To change this value, enter a different extension. The system uses this extension together with the user's extension to turn on the user's MWI light.
Step 31 (Optional) The MWI off Number field is optional. To change this value, enter a different extension. The system uses this extension together with the user's extension to turn off the user's MWI light.
Step 32 Click Next.
If any two of the Voice Mail Number, Auto Attendant Access Number, and Greeting Management Number fields have the same number, an error message appears:
Step 33 Click OK and repeat Step 25 to Step 32.
The first of two Commit screens appears:
This screen displays the current values of the initialization parameters. Use the scrollbar to view the other parameters:
At this point, none of these values has been saved to the Cisco Unity Express database.
Step 34 If any value is not correct, click Back to return to the appropriate screen and change the value.
Step 35 If all the values are correct, click the box next to Finally to save the values.
Step 36 Click Finish to complete the initialization.
The default values are stored in the Cisco Unity Express database.
Note You can change any of these parameters by using other menu options described in "Navigating Through the Cisco Unity Express GUI Screens".
The Initialization Wizard Status screen appears:
Table 6 describes the fields on this screen.
Table 6 Initialization Wizard Status Screen Fields
Field
|
Description
|
User ID
|
Login ID of each user copied from the Cisco CallManager Express database.
|
Password
|
Password generated for each user ID. If you selected Blank Password in the Defaults screen, this column is blank.
|
PIN
|
PIN generated for each user ID. If you selected Blank PIN in the Defaults screen, this column is blank
|
Defaults
|
Status of mailbox size, message length, message expiration time, password and PIN generation, and MWI on and off numbers.
|
User Creation
|
Status of creating the selected Cisco CME users in the Cisco Unity Express database.
|
Mailbox Creation
|
Status of creating voice mailboxes for the selected users.
|
Voicemail application creation
|
Status of initializing the voice mail system and storing the voice mail system telephone number.
|
Auto Attendant application creation
|
Status of initializing the default auto attendant application and storing the auto attendant telephone number.
|
Greeting Management application creation
|
Status of initializing the GMS application and storing the GMS telephone number.
|
MWI application creation
|
Status of initializing the MWI application and storing the MWI extension numbers.
|
IOS CLI update
|
Status of updating the corresponding Cisco IOS CLI commands with the options and values entered in the initialization wizard fields.
|
Save to startup configuration
|
Status of saving the options and values entered in the initialization wizard fields to the startup configuration database.
|
Note If Failed appears in any of the status fields, contact the person who installed your system for assistance.
Step 37 Write down the user IDs and passwords for the users. Keep them in a secure place.
•Use the administrator's user ID and password to log back in to Cisco Unity Express.
•Give these user IDs and passwords to the users so they can log in to their voice mailboxes.
Step 38 Click Logout to exit the initialization wizard.
The Logout screen appears:
Step 39 Do one of the following:
•Click Login again to log in to the administration screens. See "Logging in for the First Time" to change your password and to start Cisco Unity Express.
•Close the browser window. Log in at a later time to change your password.
Logging in for the First Time
Use this procedure the first time you log in to the voice mail system. The system asks you to create a new password.
Prerequisites
You will need the following information to log in to Cisco Unity Express for the first time:
•IP address of the Cisco Unity Express module
•If you or another administrator selected the random password generation option during the initialization procedure, you need the random password generated for you by the system. If the blank password option was selected, you do not need a password to access the system.
•A new password, 3 to 21 characters in length, comprised of letters, numbers, and the special characters underscore (_), dot (.), and dash (-). Spaces are not allowed in the password.
Logging in
Follow these steps to log in for the first time:
Step 1 Open your browser and enter http://a.b.c.d/Web, where a.b.c.d is the IP address of the Cisco Unity Express module. Be sure to enter Web with upper- and lowercase letters as shown here.
The Authentication screen appears:
This screen verifies that the user trying to log in is configured on the Cisco Unity Express system.
Step 2 In the User Name field, enter the same user ID that you used for the initialization wizard.
Step 3 Do one of the following:
•If random passwords are generated by the system, tab to or click the Password field and enter the password that was generated for you during the initialization procedure.
•If random passwords were not generated during the initialization process, go to Step 4.
Step 4 Click LOGIN.
If the user ID and password are correct, the Password Expired screen appears:
Step 5 Do one of the following:
•If you have a randomly generated password, enter it in the Current password field.
•If random passwords were not generated during the initialization process, go to Step 6.
Step 6 In the New password field, enter your new password. Be sure to type the upper- and lowercase letters carefully.
Step 7 In the Confirm new password field, retype the password from Step 6.
Step 8 Click Apply.
The Logged Out screen appears:
Step 9 Click Login again to re-enter the system. Use your new password to access the GUI screens.
What to do Next
After logging in to the system, see "Navigating Through the Cisco Unity Express GUI Screens" section.
Logging In and Out of Cisco Unity Express
Logging in and out of Cisco Unity Express is very straightforward.
Note If this is the first time you are logging in to the system, see "Logging in for the First Time".
Logging in to Cisco Unity Express
Follow these steps to log in to Cisco Unity Express:
Step 1 Open your browser and enter http://a.b.c.d/Web, where a.b.c.d is the IP address of the Cisco Unity Express module. Be sure to enter Web with upper- and lowercase letters as shown here.
The Authentication screen appears:
Step 2 In the User Name field, enter your user ID.
Step 3 In the Password field, enter your password. The password is case-sensitive; be sure to type the password with correct upper- and lowercase letters.
Step 4 Click LOGIN.
If the user ID and password were entered correctly, the Home screen appears:
All voice mail administration activity uses the menus on this screen. See "Navigating Through the Cisco Unity Express GUI Screens" for a description of the different menus.
Logging Out of Voice Mail Administration
Log out of Cisco Unity Express when you finish your current set of tasks so that unauthorized personnel will not have access to the administration functions.
Follow these steps to log out of Cisco Unity Express:
Step 1 Before logging out of the system, save changes to the screens on which you were working. Logging out does not automatically save new field entries.
Step 2 When you are ready to log out of Cisco Unity Express, go to the upper right corner of the Home screen and click Logout.
The Logout screen appears:
Step 3 Do one of the following:
•Click Login again to re-enter the administration screens.
•Close the browser window.
Navigating Through the Cisco Unity Express GUI Screens
The voice mail software groups the administrative tasks on a main toolbar that includes several options, each with drop-down menus. Each of the menus lead you to screens where data can be selected or entered. For example:
Clicking one of these options leads you to a screen where data can be selected. For example:
Clicking on Add brings up a screen where data can be entered. For example:
Move to a fill-in field with the mouse pointer and left-click in the field, or use the Tab key on your keyboard.
These screens have icons that help with the task activity, such as saving data, adding or deleting an item, or finding a name or number. See "Cisco Unity Express Icons" for a description of the icons.
After reviewing the icons, continue with "Sequence of Ongoing Configuration Tasks".
Cisco Unity Express Screens and Menus
The menus and icons are described in this section.
Home Screen
The Home screen appears when you first log in to Cisco Unity Express.
You can also access this screen by clicking Home in the upper right corner of any Cisco Unity Express screen.
Configure Menu
The Configure Menu appears when you click Configure on the Home screen.
Table 7 describes the options on the Configure Menu:
Table 7 Configuration Menu Options
Menu Option
|
Description
|
Extensions
|
Add, modify, or delete an extension for a user.
|
Phones
|
Add, modify, or delete a telephone. Assign a telephone to an extension.
|
Users
|
Add, modify, or delete a user. Assign one or more extensions to a user.
|
Groups
|
Add, modify, or delete a group of users. Assign at least one user as the group owner.
|
System Parameters
|
Modify system-wide parameters. Many of these values were configured during Cisco CME installation.
|
My Profile
|
Modify your name as it appears on other telephone displays, your password, and your PIN.
|
Voice Mail Menu
The Voice Mail Menu appears when you click Voice Mail on the Home screen.
Table 8 describes the options on the Configure Menu:
Table 8 Voice Mail Menu Options
Menu Option
|
Description
|
Mailboxes
|
Add, modify, or delete a voice mailbox. Assign the mailbox to a user or to a group. Not all users or groups need to have an assigned voice mailbox.
|
Message Waiting Indicators
|
Refresh the Message Waiting Indicators (MWIs) for one or more extensions or users. Modify the MWI On and MWI Off extensions, if necessary.
|
Auto Attendant
|
Configure the auto attendant application, including the prerecorded welcome, or greeting, prompt, and add custom auto attendants.
|
Call Handling
|
Modify the telephone number for dialing the voice mail application, the voice mail operator extension, and the maximum number of concurrent calls the voice mail application can handle.
|
Prompts
|
Configure prerecorded customized auto attendant prompts.
|
Scripts
|
Configure customized auto attendant scripts that have been created using the Cisco Unity Express script editor.
|
Administration Menu
The Administration Menu appears when you click Administration on the Home screen.
Table 9 describes the options on the Administration Menu:
Table 9 Administration Menu Options
Menu Option
|
Description
|
Synchronize Information
|
Align the information in the Cisco Unity Express and Cisco ^CME databases.
|
Backup/Restore
|
Save Cisco Unity Express data and configuration changes to other locations, such as the FTP server. Restore saved files as needed.
|
Domain Name Settings
|
Modify the host name, domain name, and DNS server.
|
Network Time & Time Zone Settings
|
Add or delete an NTP server, which is used for the date and time on Cisco Unity Express. Change the local time zone.
|
Save Configuration
|
Save the Cisco CME data and the Cisco Unity Express data to flash memory.
|
Defaults Menu
The Defaults Menu appears when you click Defaults on the Home screen.
Table 10 describes the options on the Defaults Menu:
Table 10 Defaults Menu Options
Menu Option
|
Description
|
User
|
Select the system-wide user password and PIN creation policy (system-generated or blank). The user modifies these values when logging in to the GUI or the voice mail system for the first time.
|
Mailbox
|
Assign a system-wide mailbox size, maximum caller message size, and message expiry time. These apply to all new mailboxes. You can modify these values for specific mailboxes.
|
Voice Mail
|
Assign a total number of minutes allowed for all voice messages across the system and the maximum number of seconds for a user's outgoing mailbox greeting.
|
Reports Menu
The Reports Menu appears when you click Reports on the Home screen.
Table 11 describes the options on the Reports Menu:
Table 11 Reports Menu Options
Menu Option
|
Description
|
Voice Mail
|
Displays statistics about the number of mailboxes configured, the number of messages and greeting, and the storage space on the system they use.
|
System
|
Displays information about the system hardware and CPU.
|
Backup History
|
Displays the backed up files, backup dates, and success status.
|
Restore History
|
Displays the restored files, restore dates, and success status.
|
Network TIme Protocol
|
Displays the NTP servers and the time difference between the NTP server and the Cisco CME router clock.
|
Call History
|
Displays statistics about the calls made on the voice mail system.
|
Help Menu
The Help Menu appears when you click Help on the Home screen.
Table 12 describes the options on the Help Menu:
Table 12 Help Menu Options
Menu Option
|
Description
|
About
|
Displays the version of Cisco CME software and the licensing information for your Cisco Unity Express system.
|
Configuration
|
Displays help screens for configuring Cisco Unity Express.
|
Cisco Unity Express Icons
Table 13 describes the icons used on Cisco Unity Express screens:
Table 13 Cisco Unity Express Icons
Icon
|
Purpose
|
|
Click to add new users or to add users to groups.
|
|
Click to add a new voice mailbox.
|
|
Click to add a new extension.
|
|
Click to add a new DNS or NTP server.
|
|
Click to activate changed data. Data is saved using a Save icon or the Save Configuration option.
|
|
Click to exit the active screen. Data is not activated or saved.
|
|
Click to delete a preselected user, extension, phone, voice mailbox, or group. Pre-select the item by clicking on the box to the left of the item.
|
|
Click to download a personalized script or prompt from the Cisco Unity Express system to another location.
|
|
Click to find a user, voice mailbox, or group. A dialog box appears for entering the name to be found. See the procedure below for using this icon.
|
|
Click to open a help window with information about the fields on the screen.
|
|
Click to refresh all message waiting indicators (MWIs).
|
|
Click to refresh selected message waiting indicators (MWIs).
|
|
Click to reset the values for an extension.
|
|
Click to reset all the values for all extensions.
|
|
Click to save the changes made on the active screen or session.
|
|
Click to unlock one or more mailboxes.
|
|
Click to upload a personalized, prerecorded auto attendant greeting file or script.
|
Searching for Data - the Find Icon
All the icons, except the Find icon, require one or two steps to complete their action. For the Find icon, a dialog box appears asking for a search pattern to locate the desired data. For example:
You may enter a pattern in any one of the three fields. For example, you may enter a user's ID or the user's name or the user's extension. When you click the Search button, the system tries to find the user that matches the data you entered.
If you do not know the entire name, ID, or extension, you may use the asterisk (*) in place of missing characters. For example, entering a user ID of sm* causes the system to return a list of all users whose ID begins with sm. Similarly, if you enter an extension as *3, the system displays the names of all users whose extensions end with 3.
After the list of users is displayed, you may choose an entry by clicking on the checkbox next to the name. The software uses this choice in the data entry screen where you invoked the Find icon.
Alphabetizing Data - the Sort Icon
Screens that list a series of users, extensions, or phones can be sorted in ascending or descending order. A triangle next to a column title indicates which column was used most recently for sorting and the direction in which the data is sorted. Any column may be used for sorting. For example,
Clicking the column title sorts the list entries in reverse order.
Timesaver This is handy if the list of names is too long to fit on the screen and you want to look at an entry at the end of the list.
What to do Next
See "Sequence of Ongoing Configuration Tasks" for a list of administrative tasks.
Sequence of Ongoing Configuration Tasks
After the prerequisite activities are completed, the administrative tasks can begin. You will do some tasks once, others regularly, and others as needed.
Online Help
For all these configuration tasks, online help screens are available with information and guidance. Look for the Help icon on each screen to access these screens.
Initial Tasks
Do these tasks to set up Cisco Unity Express:
| |
Task
|
Menu Option
|
Step 1
|
Upload customized prompts and greetings. Alternatively, use the GMS on the TUI to record custom prompts.
|
Click Voice Mail > Prompts.
|
Step 2
|
Upload customized scripts. To create the scripts, use the script editor described in the Cisco Unity Express Script Editor Installation and Configuration Guide.
|
Click Voice Mail > Scripts.
|
Step 3
|
Configure the auto attendant application.
|
Click Voice Mail > Auto Attendant.
|
Step 4
|
If extensions have not been configured, configure them.
|
Click Configure > Extensions.
|
Step 5
|
If users and groups have not been configured, configure them.
|
Click Configure > Users and Configure > Groups.
|
Step 6
|
Configure individual and general delivery voice mailboxes.
|
Click Voice Mail > Mailboxes.
|
Ongoing Tasks
Do these tasks on a regular basis:
Task
|
Menu Option
|
Back up and restore system data.
|
Click Administration > Backup/Restore.
|
Monitor system status.
|
Click Reports. Review all the reports periodically.
|
As-needed Tasks
Do these tasks on an as-needed basis:
Task
|
Menu Option
|
Add, display, modify, and delete voice mailboxes.
|
Click Voice Mail > Mailboxes.
|
Unlock a voice mailbox.
|
Click Voice Mail > Mailboxes and the Unlock icon.
|
Add, display, modify, and delete users.
|
Click Configure > Users.
|
Add, display, modify, and delete groups.
|
Click Configure > Groups.
|
Change a user's voice mail password.
|
Click Configure > Users and the user ID that needs to be changed.
|
Change the voice mailbox size or storage time.
|
Click Defaults > Mailbox to change the value system-wide. Click Configure > Users and the user ID to change the value for a specific user.
|
Add, display, modify and delete extensions and telephones.
|
Click Configure > Extensions and Configure > Phones.
|
Assign an extension to another user.
|
Click Configure > Extensions.
|
Modify the auto attendant application properties.
|
Click Voice Mail > Auto Attendant.
|
Add, modify, and delete the auto attendant prompts.
|
Click Voice Mail > Prompts and see "Recording an Auto Attendant Greeting or Prompt File".
|
Add, modify, and delete the auto attendant scripts.
|
Click Voice Mail > Scripts and see "Configuring Auto Attendant Scripts".
|
Troubleshoot software problems.
|
See the chapter "Troubleshooting Cisco Unity Express."
|
