Table Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W -
Index
A
active calls
backup 115
restore 118
administration
CLI 28
differences 29
GU and CLI 43
GUI 27
administrative privilege 94, 221, 222
Administrator, Cisco CME 29
Administrator, Cisco Unity Express 29
Administrator, web 29
AIM
AIM module
usage 91
wear 91
alternate welcome greeting 38
application command 140
applications
deleting 83
atrace.log file 91
auto attendant
configuring 71
GMS 74
maximum retries 71
maximum sessions 71
operator extension 71
recording a greeting 71, 74, 76
telephone number 71
uploading greeting file 74, 76
auto-provisioning 31
B
backup
active calls 115
command 113
FTP server 111
manual 26
numbering scheme 115
offline mode 111
parameters 113
procedure 115
revision number 111
backup category command 115, 156
backup command 154
backup history report 125
boot helper command 51, 54, 58
bootloader file
downloading 53
installing 54
broadcast messaging restrictions 30
bulk provisioning 26
C
call agent 28
capacity
configuring 87
ccn application command 68, 71, 89, 136, 158
ccn copy command 160
ccn delete command 75, 77, 163
ccn subsystem command 165
ccn subsystem sip command 66
ccn trigger command 78, 139, 167
centralized message storage 31
Cisco CME
description 28
Flash memory files 36
IP path command 36
web administrator 37
Cisco Unity Express
description 29
software files 53
Cisco Unity Express prompt 143
Cisco Unity Express software website 50, 53
CiscoWorks configmaker 31
CLI
administration 28
clock timezone command 149, 169
CNS/SNAP 31
command
application 140
ccn application 68, 71, 89, 136, 158
ccn copy 160
ccn subsystem 165
ccn subsystem sip 66
copy running-config 95, 100, 121, 174
enabled
enabled command 71
erase startup-config 182
expiration 104
gateway address 66
gateway port 66
greeting 104
groupname 183
config mode 100
EXEC mode 100
idletimeout 140
interface Service-Engine 40
ip address 40
IP path 36
ip unnumbered 40
locale 140
log trace 91
mailbox size 104
maxsessions 68, 71, 78, 136, 140
maxsteps 134
message size 104
no ccn application 83
no parameter 140
parameters
voicemail 68
restore 194
restore id 118
script 136
session 42
show backup history 115, 118, 197
show backup server command 115
show ccn applicable 69
show ccn application 72, 83, 136, 202
show ccn prompts 205
show ccn scripts 68, 71, 136, 207
show ccn subsystem sip 66, 209
show ccn trigger 78, 81, 83, 140, 210
show clock detail 149, 210, 212
show group detail groupname 100, 214
show interface ide 0 91
show ntp configuration 146, 148
show running-config 224
show software 227
show software license 64
show software version 64
show startup-config 229
show user detail username 95, 231
shutdown 239
software install package 58
telnet 41
troubleshooting
log 129
show 129
trace 129
username 240
config mode 95
EXEC mode 95
voice mailbox unlock 108
voicemail capacity time 87, 242
voicemail mailbox 104
voicemail mailbox owner 245
voicemail mailbox unlock 247
voicemail operator telephone 87, 248
voicemail recording time 87, 249
write 250
command environment 41
commands 127
command
communication link to Cisco CME 39
configuration 128
running 121
startup 120
TFTP 122
configuration mode
backup commands 111
definition 41
configurations, copying 120
configuring
auto attendant 71
capacity 87
dial peer 37
DNS server 144
ephone-dn 37
expiration date 87
greeting management system 74
host name 143
IP addresses 39
language 87
mailbox size 87
message length 87
multiple triggers 139
MWI lights 89
NTP server 146
operator extension
parameters
operator extension 1
recording time 87
script steps 134
system parameters 134
voice mail 68
configuring time zone 149
connectivity to Cisco CME 39
copy running-config command 95, 100, 121, 174
copy startup-config command 120, 176
copying
configurations 120
copying log files, troubleshooting 128
creating users and telephones 37
D
databases
synchronization 37
date and time restrictions 30
default gateway 39
default mailbox size 27
default values
system-wide 87
deleting applications 83
deleting messages 103
deleting triggers 83
deployment
Cisco CME 28
Cisco Unity Express 28
description command 71, 104, 136
dial peer 37
differences
administration 29
Cisco Unity Express and Cisco CME 28
distribution lists restrictions 30
DNS server
resolving host name to IP address 146
DNS server, configuring 144
documentation
additional sources 32
downloading license files 49
E
ephone 37
ephone-dn 37
erase startup-config command 182
EXEC mode
definition 41
expiration command 104
expiration date
configuring 87
expired messages 103
expiry timer 103
extension
group 99
F
factory-set system limits 27
Fast Ethernet ports 30
file
atrace.log 91
messages.log 91
file size
messages.log 91
prompt 74
script 76
Flash memory 121
log and trace 91
Flash memory module
wear 91
FTP
directory 53
server 53
FTP configuration 121
backup and restore 111
G
G.711 ulaw 37
G711 ulaw 74
gateway address command 66
gateway port command 66
GDM 103
general delivery mailboxes 103
recording a greeting 74
telephone numbers 74
graceful shutdown 36
greeting
recording alternate 38
greeting command 104
greeting management system 94, 221, 222
configuring 74
greeting types 104
greetings
greetings restrictions 30
group
definition 99
mailbox 99
owner 99
groupname command 183
config mode 100
EXEC mode 100
groups
extension 99
H
hard disk
replacing restrictions 30
hardware platforms 29
helper kernel 57
host name 66
host name configuration 143
I
idletimeout 139
idletimeout command 140
initialization wizard 43
installer file 50
integration
Cisco Unity Express and Cisco CME 29
interaction
Cisco Unity Express and Cisco CME 28
interface Service-Engine command 40
IP
addressing 127
default-gateway 127
unnumbered 127
ip address command 40
IP address, Cisco Unity Express module 38
IP addressing 39
IP communication link 39
ip domain-name command 144, 186
ip name-server command 144, 187
IP network access 26
IP path for Cisco CME 36
ip unnumbered command 40
J
JTAPI route point 139
L
language
configuring 87
language restrictions 30
license
SKUs 26
upgrading 49
license files 50
installing 50
license files, downloading 49
Linux software 26
Linux system access 31
locale command 140
log files
system 26
log trace command 91
loop, voice mail 87
lost data, troubleshooting 128
M
mailbox size
configuring 87
default 27
mailbox size command 104
mailboxes 103
expiration time 104
general delivery 103
greetings 104
group 99
limitations 103
message size 104
number of 27
number supported 94
personal 103
storage size 103
storage size 103
telephones supported 103
types 103
unlocking 108
manual backup 26
manual restore 26
maximum retries
auto attendant 71
auto attendant 71
maximum steps 134
maximum users
voice mail 68
maxsessions command 68, 71, 78, 136, 140
maxsteps command 134
maxsteps parameter 134
members of a group
definition 99
message
tutorial 104
message length
configuring 87
message size command 104
message storage
restrictions 31
messages
expired 103
messages.log file 91
messages.log, file size 91
modes
EXEC and configuration 41
module IP address 38
modules restrictions 30
MWI extensions 38
MWI lights
configuring 89
off extension 89
on extension 89
refresh 89
refreshing 109
troubleshooting 129
N
network module
restrictions 30
spare 26
network module card
processor 26
software 26
networking restrictions 30
no ccn application command 83
no parameter command 140
NTP server
hostname 146
IP address 146
removing 147
ntp server command 146, 148, 190
NTP server, configuring 146
number of
mailboxes 27
ports 27
number of concurrent administrators 30
number of concurrent users 30
numbering scheme, backup files 115
O
backup commands 111
OIR
restrictions 31
troubleshooting 127
online insertion and replacement
restrictions 31
operator extension
auto attendant 71
configuring 87
owner of a group 99
P
parameters
backup 113
capacity 87
expiration date 87
language 87
mailbox size 87
maxsteps 134
message length 87
recording time 87
system-wide
configuring 87
parameters command
voicemail 68
passwords
characters allowed 29, 94, 96, 97
personal mailboxes 103
pinging internal address 127
platforms
hardware 29
software 30
ports
Fast Ethernet 30
number of 27
restrictions 30
privilege
prompt
file size 74
prompt, formation 143
provisioning
bulk 26
R
rebooting network module 126
rebooting router 126
recording
GMS 74
recording a greeting 71
recording time
configuring 87
reload command 51, 54, 57, 118, 193
removing an NTP server 147
reports
backup 125
call history 125
CPU usage 125
mailbox 125
mailbox size 125
memory 125
message status 125
restore 125
system 26
system hardware 125
resolving host name to IP address 146
restore
active calls 118
FTP server 111
manual 26
procedure 118
selective 31
restore command 194
restore history report 125
restore id command 118
restrictions
administrators 30
auto-provisioning with CNS/SNAP 31
backups 31
broadcast messaging 30
centralized message storage 31
CiscoWorks configmaker 31
date and time 30
distribution lists 30
greetings 30
language 30
Linux system access 31
managing with SNMP 31
modules 30
OIR 31
replacing hard disk 30
restores 31
selective backup 31
selective restore 31
users 30
voice mail 30
router
call agent 28
router, Cisco CME 28
S
saving data, troubleshooting 128
script
file size 76
script command 136
script steps 134
selective backup restrictions 31
selective restore restrictions 31
service-module, troubleshooting 127
session command 42
show backup history command 115, 118, 197
show backup server command 118, 200
show ccn applicable 69
show ccn application command 72, 83, 136, 202
show ccn engine command 134, 204
show ccn prompts command 205
show ccn scripts command 68, 71, 136, 207
show ccn subsystem sip command 66, 209
show ccn trigger command 78, 81, 83, 140, 210
show clock detail command 149, 210, 212
show group detail groupname command 100, 214
show interface ide 0 command 91
show ip route command 144, 219
show ntp configuration command 146, 148
show ntp status command 146, 148, 220
show running-config command 224
show software command 227
show software license command 64
show software version command 64
show startup-config command 229
show user detail username command 95, 231
show voicemail command 104, 234
shutdown
network module 49
shutdown command 239
shutdown, network module 56
SIP dial peer 37
hostname 66
ports 66
SIP triggers 78
deleting 81
SNMP 31
software files 53
installer 50
installing 56
license 50
software image
upgrading 49
software image, upgrading 53
software install command 51, 54, 55
software install package command 58
software platforms 30
spare network modules 26
speed of internal line 127
Startup configuration 120
steps
configuring 134
maximum number 134
storage hours 27
synchronization of databases 37
system access using IP network 26
system capacities 27
system limits
factory set 27
system log files 26
system parameters
configuring 134
system-wide
default values 87
system-wide parameters
configuring 87
T
TCP port 66
telephone number
auto attendant 71
telephone numbers
auto attendant 71
GMS 74
voice mail 68
telephones supported for voice mail 103
telnet command 41
Telnet session 41
TFTP
directory 53
server 53
TFTP configuration 122
TFTP server 50
time zone
configuring 149
timeout 139
total storage hours 27
triggers
auto attendant 78
configuring multiple 139
timeout 139
voice mail 78
troubleshooting
access to GUI 126
copying log files 128
IP address 127
IP unnumbered 127
IP, default-gateway 127
log files 126
lost data 128
MWI lights 129
OIR 127
opening a session 126
pinging internal address 127
rebooting network module 126
rebooting router 126
saving data 128
service-module status 127
speed of terminal line 127
unknown caller 129
user password 126
user PIN 126
users and groups 126
voice mail 129
TUI
recording a greeting 74
tutorial command 104
U
UDP port 66
uninterruptible power supply 36
unknown caller
troubleshooting 129
unlocking a mailbox 108
upgrading
new license 49
upgrading the bootloader file 54
UPS 36
usage
Flash memory 91
user IDs
characters allowed 29, 94, 96, 97
user password, troubleshooting 126
user PIN, troubleshooting 126
username command 240
config mode 95
EXEC mode 95
users
adding 94
modifying 94
number supported 94
V
voice mail
configuring 68
conflicting extensions 87
supported telephones 103
telephone numbers 68
telephones supported 103
troubleshooting 129
voice mail loop 87
voice mailbox unlock command 108
voicemail
maximum users 68
voicemail capacity time command 87, 242
voicemail default command 87, 243
voicemail mailbox command 104
voicemail mailbox owner command 245
voicemail mailbox unlock command 247
voicemail operator telephone command 87, 248
voicemail recording time command 87, 249
W
wav file 74
wear
Flash memory 91
Web administrator 29
web administrator 37
write command 250