Table Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W -
Index
A
active calls
backup 105
restore 107
administration
CLI 28
differences 29
GU and CLI 39
GUI 27
administrative privileges 84
administrator
Cisco CallManager 29
Cisco Unity Express 29
password 35
user ID 35
web 29
AIM
AIM module
usage 82
wear 82
alternate welcome greeting 35
application command 125
application parameters, configuring 122
applications
deleting 76
atrace.log file 82
auto attendant
configuring 64
creating a script 69
deleting a greeting 68
deleting a prompt 68
deleting a script 70
maximum retries 64
maximum sessions 64
operator extension 64
PMS 67
telephone number 64
uploading greeting file 67
uploading script file 69
auto-provisioning 31
B
backup
active calls 105
command 103
FTP server 101
manual 26
numbering scheme 105
offline mode 101
parameters 103
procedure 105
revision number 101
selective 31
backup category command 105, 142
backup command 140
backup history report 111
broadcast messaging restrictions 30
bulk provisioning 26
C
capacity, configuring 80
ccm-manager username command 118
ccn application command 62, 64, 122, 147
ccn copy command 149
ccn copy script command 69
ccn delete command 68, 70, 152
ccn subsystem (sip) command 155
ccn subsystem jtapi command 118
ccn trigger command 71, 125, 156
centralized message storage 31
Cisco CallManager
CTI ports 34
database 29
description 28
JTAPI user 34
release number 30
route point 34
Cisco IOS releases for Cisco Unity Express 30
Cisco Unity Express
database 29
description 29
IOS releases 30
software files 49
Cisco Unity Express prompt 129
Cisco Unity Express software website 46, 49
CiscoWorks configmaker 31
clock timezone command 135, 158
CNS/SNAP 31
command
application 125
ccm-manager username 118
ccn application 62, 64, 122, 147
ccn copy 149
ccn copy script 69
ccn subsystem (sip) 155
ccn susbsystem jtapi 118
contine 160
continue 105
copy running-config 85, 90, 109, 163
enabled
enabled command 64
erase startup-config 172
expiration 94
greeting 94
groupname 173
config mode 90
EXEC mode 90
idletimeout 125
interface Service-Engine 36
ip address 36
ip unnumbered 36
locale 125
log trace 82
mailbox size 94
maxsessions 62, 64, 71, 122, 125
maxsteps 120
message size 94
no ccn application 76
no parameter 125
parameter 122
parameters, auto attendant 64
parameters, voicemail 62
restore 183
restore id 107
script 122
session 38
show backup history 105, 107, 185
show backup server 105, 107, 188
show ccn application 62, 64, 76, 122, 190
show ccn prompts 193
show ccn scripts 62, 64, 122, 195
show ccn subsystem sip 197
show ccn susbsystem jtapi 118
show ccn trigger 71, 74, 76, 125, 198
show clock detail 135, 198, 200
show group detail groupname 90, 202
show interface ide 0 82
show ntp configuration 132, 134
show running-config 209
show software 212
show software license 57
show software version 57
show startup-config 214
show user detail username 85, 216
shutdown 224
software install 47
software install package 52
telnet 38
troubleshooting
log 115
show 115
trace 115
username 225
config mode 85
EXEC mode 85
voice mailbox 94
voice mailbox owner 227
voicemail capacity time 80, 230
voicemail operator telephone 80, 232
voicemail recording time 80, 233
write 234
command environment 37
communication link to Cisco CallManager 35
configuration 114
running 109
startup, copying 108
TFTP 110
configuration mode
backup commands 101
definition 37
configurations, copying 108
configuring
application parameters 122
auto attendant 64
capacity 80
expiration date 80
greeting management system 67
host name 129
IP addresses 35
JTAPI user 118
language 80
mailbox size 80
message length 80
multiple triggers 125
operator extension 80
recording time 80
script steps 120
system parameters 120
voice mail 62
configuring time zone 135
connectivity to Cisco CallManager 35
copy running-config command 85, 90, 109, 163
copy startup-config command 108, 165
copying log files, troubleshooting 114
copying, configurations 108
CTI ports 34
D
database
Cisco CallManager 29
Cisco Unity Express 29
date and time restrictions 30
default gateway 35
default mailbox size 27
default values
system-wide 80
deleting
applications 76
greetings 68
messages 93
prompts 68
scripts 70
deployment
Cisco Unity 28
Cisco Unity Express 28
description command 64, 94, 122
Device option 34
differences
administration 29
administrators 29
users 29
distribution lists restrictions 30
DNS server 35
configuring 49
resolving host name to IP address 132
DNS server, configuring 130
documentation, additional sources 32
Domain Name System server 49
downloading license files 45
E
erase startup-config command 172
EXEC mode, definition 37
expiration command 94
expiration date, configuring 80
expired messages 93
expiry timer 93
extension, group 89
F
factory-set system limits 27
Fast Ethernet ports 31
file
atrace.log 82
messages.log 82
log and trace 82
module
wear 82
FTP
backup and restore 101
configuration 109
directory 49
G
G.711 U-law 67
GDM 93
general delivery mailboxes 93
GMS
configuring 67
greeting
recording alternate 35
types 94
greeting command 94
greeting management system
configuring 67
greetings
deleting a file 68
restrictions 30
uploading 67
group
definition 89
extension 89
mailbox 89
owner 89
groupname command 173
config mode 90
EXEC mode 90
H
H.323 interface 30
hard disk, replacement restrictions 31
hardware platforms 29
helper image 46
helper kernel 51
host name configuration 129
I
idletimeout command 125
initialization wizard 39
installer file 46
interface
H.323 30
JTAPI 30
MGCP 30
interface Service-Engine command 36
IP
communication link 35
default-gateway 113
network access 26
unnumbered 113
ip address command 36
ip domain-name command 130, 176
ip name-server command 130, 177
ip unnumbered command 36
J
JTAPI
deleting triggers 74
interface 30
triggers 71
user 34
JTAPI route point 125
JTAPI user, configuring 118
L
language
configuring 80
restrictions 30
license
SKUs 26
upgrading 45
license files 46
downloading 45
installling 46
Linux
software 30
software on network module card 26
system access restrictions 31
locale command 125
log files
system 26
log trace command 82
loop, voice mail 80
lost data, troubleshooting 114
M
mailbox size
configuring 80
default 27
mailbox size command 94
mailboxes 93
expiration time 93
general delivery 93
greetings 94
group 89
limitations 93
message size 93
number of 27
number supported 84
personal 93
storage stize 93
telephones supported 93
types 93
unlocking 98
manual backup 26
manual restore 26
maximum
callers 71
retries, auto attendant 64
sessions 71
sessions, auto attendant 64
users, voice mail 62
maximum callers 125
maximum sessions 125
maximum steps 120
maxsessions command 62, 64, 71, 122, 125
maxsteps command 120
maxsteps parameter 120
members of a group, definition 89
message
configuring length 80
expired 93
storage restrictions 31
tutorial 94
message size command 94
messages.log file 82
MGCP inteface 30
modes, EXEC and configuration 37
modules restrictions 31
MWI lights
refreshing 99
troubleshooting 114
N
network module
description 29
restrictions 31
spare 26
network module card
processor 26
software 26
Network Time Protocol server 49
networking restrictions 30
no ccn application command 76
no parameter command 125
NTP server 35
configuring 49
hostname 132
IP address 132
removing 133
ntp server command 132, 134, 179
NTP server, configuring 132
number of
concurrent administrators 30
concurrent users 30
mailboxes 27
ports 27
numbering scheme, backup files 105
O
backup commands 101
OIR
restrictions 31
troubleshooting 113
online insertion and replacement
restrictons 31
operator extension
auto attendant 64
configuring 80
option
Device 34
User 34
owner of a group 89
P
parameters
backup 103
capacity 80
expiration date 80
language 80
mailbox size 80
maxsteps 120
message length 80
operator extension 80
recording time 80
system-wide, configuring 80
voicemail 62
passwords, characters allowed 29, 84, 86, 87
personal mailboxes 93
pinging internal address 113
platforms
hardware 29
software 30
PMS 84
recording a greeting 67
telephone numbers 67
ports
Fast Ethernet 31
number of 27
restrictions 31
privileges
administrative 84
prompt management system 84
user, privileges 84
prompt, formation 129
prompts, deleting 68
provisioning, bulk 26
R
rebooting network module 112
rebooting router 112
recording a greeting 64
auto attendant 67
PMS 67
recording time, configuring 80
refreshing MWI lights 99
reload command 46, 50, 107, 182
removing an NTP server 133
reports
backup 111
call history 111
CPU usage 111
mailbox 111
mailbox size 111
memory 111
message status 111
restore 111
system 26
system hardware 111
resolving host name to IP address 132
restore
active calls 107
FTP server 101
manual 26
procedure 107
selective 31
restore command 183
restore history report 111
restore id command 107
restrictions
administrators 30
auto-provisioning with CNS/SNAP 31
backups 31
broadcast messaging 30
centralized message storage 31
CiscoWorks configmaker 31
date and time 30
distribution lists 30
greetings 30
language 30
Linux system access 31
managing with SNMP 31
modules 31
OIR 31
replacing hard disk 31
restores 31
selective backup 31
selective restore 31
users 30
voice mail 30
route point 34
S
saving data, troubleshooting 114
script command 122
script editor 69
script steps 120
scripts
creating 69
deleting a file 70
downloading 69
file size 69
uploading 69
selective backup restrictions 31
selective restore restrictions 31
servers
DNS 35
NTP 35
service-module, troubleshooting 113
session command 38
show backup history command 105, 107, 185
show backup server command 105, 107, 188
show ccn application 62
show ccn application command 64, 76, 122, 190
show ccn engine command 120, 192
show ccn prompts command 193
show ccn scripts command 62, 64, 122, 195
show ccn subsystem jtapi command 118
show ccn subsystem sip command 197
show ccn trigger command 71, 74, 76, 125, 198
show clock detail command 135, 198, 200
show group detail groupname command 90, 202
show interface ide 0 command 82
show ip route command 130, 207
show ntp configuration command 132, 134
show ntp status command 132, 134, 208
show running-config command 209
show software command 212
show software license command 57
show software version command 57
show startup-config command 214
show user detail username command 85, 216
show voicemail command 94, 219
shutdown command 224
shutdown, network module 45, 49
SNMP 31
software files 49
installer 46
installing 49
license 46
software image, upgrading 45, 48
software install command 47
software install package command 52
software platforms 30
spare network modules 26
speed of internal line 113
startup configuration, copying 108
steps
configuring 120
maximum number 120
storage hours 27
superuser 84
superuser, privileges 84
system access using IP network 26
system capacities 27
system limits, factory set 27
system log files 26
system parameters
configuring 120
system-wide
default values 80
parameters, configuring 80
T
Table
Table 1 Cisco Unity Express Documentation Conventions iv
Table 10 show ccn application Field Descriptions 191
Table 11 show ccn engine Field Descriptions 192
Table 12 show ccn prompts Field Descriptions 194
Table 13 show ccn scripts Field Descriptions 195
Table 14 show ccn subsystem jtapi Field Descriptions 196
Table 15 show ccn subsystem sip Field Descriptions 197
Table 16 show ccn trigger Field Descriptions 198
Table 17 show clock detail Field Descriptions 200
Table 18 show group detail groupname Field Descriptions 202
Table 19 show hosts Field Descriptions 205
Table 2 System Capacities for the NM 27
Table 20 show interface ide 0 Field Descriptions 206
Table 21 show ip route Field Descriptions 207
Table 22 show ntp status Field Descriptions 208
Table 23 show user detail username Field Descriptions 216
Table 24 show voicemail detail mailbox Field Descriptions 220
Table 25 show voicemail limits Field Descriptions 221
Table 26 show voicemail mailboxes Field Descriptions 221
Table 27 show voicemail mailboxes idle Field Descriptions 222
Table 28 show voicemail usage Field Descriptions 222
Table 3 System Capacities for the AIM 27
Table 4 Configuration Task Sequence 39
Table 5 Troubleshooting Commands 115
Table 6 Cisco Unity Express Commands for Cisco CallManager 137
Table 7 show backup Field Descriptions 184
Table 8 show backup history Field Descriptions 186
Table 9 show backup server Field Descriptions 189
telephone number
auto attendant 64
telephone numbers
auto attendant 64
PMS 67
voice mail 62
telephones supported for voice mail 93
telnet command 38
Telnet session 37
TFTP
configuration 110
directory 49
time zone
configuring 135
total storage hours 27
triggers
auto attendant 71
configuring multiple 125
voice mail 71
troubleshooting
access to GUI 112
copying log files 114
IP address 113
IP unnumbered 113
IP, default-gateway 113
log files 112
lost data 114
MWI lights 114
OIR 113
opening a session 112
pinging internal address 113
rebooting network module 112
rebooting router 112
saving data 114
service-module status 113
speed of terminal line 113
unknown caller 114
user password 112
user PIN 112
users and groups 112
voice mail 114
TUI, recording a greeting 67
tutorial command 94
U
unknown caller
troubleshooting 114
unlocking a mailbox 98
upgrading
new license 45
usage, flash memory 82
user IDs, characters allowed 29, 84, 86, 87
User option 34
user password, troubleshooting 112
user PIN, troubleshooting 112
username command 225
config mode 85
EXEC mode 85
users
adding 84
modifying 84
number supported 84
V
voice mail
configuring 62
conflicting extensions 80
loop 80
maximum users 62
telephone numbers 62
telephones supported 93
troubleshooting 114
voice mailbox command 94
voice mailbox owner command 227
voice mailbox unlock command 98, 229
voicemail capacity time command 80, 230
voicemail default command 80, 231
voicemail operator telephone command 80, 232
voicemail recording time command 80, 233
W
wav file 67
wear, flash memory 82
web administrator 29
write command 234