Table Of Contents
Command Reference
This chapter contains an alphabetical listing of the Cisco Unity Express CLI commands listed in Table 6. For information on Cisco IOS commands, refer to the Cisco IOS Configuration Guides and Command References, Release 12.3T.
Cisco Unity Express command-line interface (CLI) commands are available in Cisco Unity Express EXEC mode, Cisco Unity Express configuration mode, or offline mode.
backup
To set the backup parameters, use the backup command in Cisco Unity Express configuration mode. To delete the number of revisions or the backup server URL, use the no form of this command.
backup {revisions number | server url ftp-url username ftp_username password ftp_password}
no backup {revisions number | server url ftp-url}
Syntax Description
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
Set these parameters before backing up any files.
Consider the amount of storage space each backup file requires when setting the number of files to store. When the number is reached, the next backup file overwrites the oldest stored backup file.
The system automatically numbers and dates the backup files and identifies the revision number in a backupid field. Reference this backup ID value when restoring a file.
Performing different backup types at various times causes different backup IDs for data backups and configuration backups. For example, the last data backup ID might be 3 and the last configuration backup might be 4. Performing an all backup might result in a backup ID of 5 for both data and configuration.
Examples
The following example sets 7 revisions on FTP server /branch/vmbackups.
se-10-0-0-0> enablese-10-0-0-0# config tse-10-0-0-0(config)# backup revisions 7se-10-0-0-0(config)# backup server url ftp://branch/vmbackups username "admin" password "mainserver"Related Commands
Specifies the type of data to be backed up.
Displays statistics for backed up files.
Displays the FTP server designated to store back up files.
backup category
To specify the type of data to be backed up, use the backup category command in Cisco Unity Express offline mode.
backup category {all | configuration | data}
Syntax Description
all
Backs up all data.
configuration
Backs up only system and application settings.
data
Backs up only voice mail messages and application data.
Defaults
All data is backed up.
Command Modes
Cisco Unity Express offline
Command History
Usage Guidelines
This command indicates the type of Cisco Unity Express data to be backed up to the FTP server.
When the backup procedure begins, all active calls are terminated. In Release 1.0, Cisco Unity Express does not support scheduled restores. Consider doing the backup procedure when the telephones are least active.
Examples
The following examples illustrate all the backup categories:
se-10-0-0-0> enablecue-10.0.0.0# offlinese-10-0-0-0# backup category allse-10-0-0-0# continuese-10-0-0-0> enablecue-10.0.0.0# offlinese-10-0-0-0# backup category configurationse-10-0-0-0# continuese-10-0-0-0> enablecue-10.0.0.0# offlinese-10-0-0-0# backup category datase-10-0-0-0# continueRelated Commands
Activates the backup or restore process.
Initiates Cisco Unity Express offline mode.
Displays details about backed up files.
Displays details about the backup server.
ccm-manager address
To configure the Cisco CallManager servers, use the ccm-manager address command in Cisco Unity Express JTAPI configuration mode. To delete a server address, use the no form of this command.
ccm-manager address primary-server-ipaddress | primary-server-hostname {secondary-server-ipaddress | secondary-server-hostname {tertiary-server-ipaddress | tertiary-server-hostname}}
no ccm-manager address server-ipaddress | server-hostname
Syntax Description
Command Modes
Cisco Unity Express JTAPI configuration
Command History
Usage Guidelines
Use the ccm-manager address command to specify a maximum of 3 Cisco CallManager servers. Enter multiple IP addresses or hostnames on one command line or use separate command lines to enter each IP address or hostname.
The no form of the command sets the server's IP address to 0.0.0.0.
Examples
The following example configures the JTAPI subsystem with three Cisco CallManager servers, JTAPI user jtapiuser with password myjtapi, and eight CTI ports.
se-10-0-0-0# config tse-10-0-0-0(config)# ccn subsystem jtapise-10-0-0-0(config-jtapi)# ccm-manager address 10.100.10.120 10.110.10.120 10.120.10.120se-10-0-0-0(config-jtapi)# ccm-manager username jtapiuser password myjtapise-10-0-0-0(config-jtapi)# ctiport 6400 6500 6600 6700 6800 6900 7000 7100se-10-0-0-0(config-jtapi)# endRelated Commands
ccm-manager username
To specify the Cisco CallManager JTAPI user, use the ccm-manager username command in Cisco Unity Express JTAPI configuration mode. To delete the JTAPI user, use the no form of this command.
ccm-manager username jtapi-user-id password jtapi-user-password
no ccm-manager username
Syntax Description
Command Modes
Cisco Unity Express JTAPI configuration
Command History
Usage Guidelines
Use the ccm-manager username command to specify the Cisco CallManager JTAPI user.
The no form of the command removes the user ID and password.
Examples
The following example configures the JTAPI subsystem with three Cisco CallManager servers, JTAPI user jtapiuser with password myjtapi, and eight CTI ports.
se-10-0-0-0# config tse-10-0-0-0(config)# ccn subsystem jtapise-10-0-0-0(config-jtapi)# ccm-manager address 10.100.10.120 10.110.10.120 10.120.10.120se-10-0-0-0(config-jtapi)# ccm-manager username jtapiuser password myjtapise-10-0-0-0(config-jtapi)# ctiport 6400 6500 6600 6700 6800 6900 7000 7100se-10-0-0-0(config-jtapi)# endRelated Commands
ccn application
To specify an application to configure, use the ccn application command in Cisco Unity Express configuration mode. To delete the application, use the default or the no form of this command.
ccn application fullname
no ccn application fullname
Application configuration mode:
(Optional) default parameter
(Optional) description "text"
enabled
maxsessions number
(Optional) no parameter
parameter name "value"
script name description ["description"]Syntax Description
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
This command specifies the name of the application to configure on the Cisco Unity Express module. The mode switches to application configuration mode that supports several configurable parameters.
The sequence in which the parameters are configured is optional.
Examples
This example shows the configuration command for auto attendant:
se-10-0-0-0# config tse-10-0-0-0(config)# ccn application AutoAttendantse-10-0-0-0(config-application)# description "Release 1 AA"se-10-0-0-0(config-application)# script naa.aef "New"se-10-0-0-0(config-application)# maxsessions 8se-10-0-0-0(config-application)# parameter prompts "5"se-10-0-0-0(config-application)# enabledRelated Commands
Displays details for each configured application.
Displays configured script names and descriptions.
ccn copy
To copy customized prompt and script files to Cisco Unity Express, use the ccn copy command in Cisco Unity Express EXEC mode.
ccn copy url source-ip-address [prompt prompt-filename | script script-filename]
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
Use this command to copy prompts and script files to Cisco Unity Express.
The prompts must be previously recorded .wav files. Use the greeting management system (GMS) to record the prompts from the telephone user interface (TUI).
Use the Cisco Unity Express script editor program to create the scripts, which specify how the incoming auto attendant calls are handled. This includes what prompts the caller hears, when alternate prompts are played, which extensions should be dialed based on the caller's key presses, and other similar call handling characteristics.
Examples
The following example copies a welcome prompt AAHello.wav from the FTP server:
se-10-0-0-0# ccn copy url ftp://172.168.10.0/AAHello.wav prompt AAHello.wavThe following example copies a script AAnight.aef from a PC:se-10-0-0-0# ccn copy url 172.168.20.10/Scripts script AAnight.aefRelated Commands
Configures an application.
Deletes a prompt or script file from Cisco Unity Express.
Displays configured CCN prompt files.
ccn copy prompt
To copy customized prompt files from Cisco Unity Express to another location, use the ccn copy prompt command in Cisco Unity Express EXEC mode.
ccn copy prompt prompt-filename url destination-ip-address
Syntax Description
prompt-filename
Name of the prompt file to be copied.
url destination-ip-address
Destination URL where the prompt file will be stored.
Command Modes
Cisco Unity Express EXEC
Command History
Examples
The following example copies a prompt file AAHello.wav to an FTP server:
se-10-0-0-0# ccn copy prompt AAHello.wav url ftp://172.168.10.0/AAHello.wavThe following example copies a prompt file AAHello.wav to a PC:se-10-0-0-0# ccn copy prompt AAHello.wav url 172.168.20.10/PromptsRelated Commands
ccn copy script
To copy customized script files from Cisco Unity Express to another location, use the ccn copy script command in Cisco Unity Express EXEC mode.
ccn copy script script-filename url destination-ip-address
Syntax Description
script-filename
Name of the script file to be copied.
url destination-ip-address
Destination URL where the prompt file will be stored.
Command Modes
Cisco Unity Express EXEC
Command History
1.1
This command was introduced on the Cisco Unity Express network module (NM), Advanced Integration Module (AIM), and Cisco CallManager 3.3(3).
Examples
The following example copies a script file AAnight.aef to an FTP server:
se-10-0-0-0# ccn copy script AAnight.aef url ftp://172.168.10.0/ScriptsThe following example copies a prompt file AAHello.wav to a PC:se-10-0-0-0# ccn copy script AAnight.aef url 172.168.20.10/ScriptsRelated Commands
ccn delete
To delete a script or prompt from the Cisco Unity Express module, use the ccn delete command in Cisco Unity Express EXEC mode.
ccn delete {prompt prompt-filename | script script-filename}
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
Use this command to delete auto attendant .wav greeting prompts or an application .aef script file. Use the show ccn prompts or show ccn scripts command to display configured prompts and scripts before deleting one.
Examples
The following example deletes a script vm.aef:
se-10-0-0-0# show ccn scripts...se-10-0-0-0# ccn delete script vm.aefThe following example deletes a welcome prompt AAHello.wav:
se-10-0-0-0# show ccn prompts...se-10-0-0-0# ccn delete prompt AAHello.wavRelated Commands
Configures an application.
Copies a file from a URL to Cisco Unity Express.
Displays configured CCN prompt files.
Displays configured CCN script files.
ccn engine
To configure the features shared by all the Cisco Unity Express subsystems, use the ccn engine command in Cisco Unity Express configuration mode.
ccn engine
Engine configuration mode:
default parameter
maxsteps steps-limit
no parameterSyntax Description
Defaults
maxsteps: 1000 steps
Command Modes
Cisco Unity Express configuration
Command History
Examples
The following example assigns 200 as the maximum number of steps to all Cisco Unity Express applications:
se-10-0-0-0> enablese-10-0-0-0# config 5se-10-0-0-0(config)# ccn enginese-10-0-0-0(config-engine)# maxsteps 200
Related Commands
Configures an application.
Configures the subsystems on Cisco Unity Express.
Configures the triggers for handling calls to Cisco Unity Express.
Displays the CCN engine statistics.
ccn subsystem (jtapi)
To configure the Cisco CallManager JTAPI subsystem parameters used by Cisco Unity Express, use the ccn subsystem jtapi command in Cisco Unity Express configuration mode.
ccn subsystem jtapi
JTAPI configuration mode:
ccm-manager address server-ip-address | server-hostname
ccm-manager username jtapi-user-id password jtapi-user-password
ctiport cti-portSyntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express configuration
Command History
1.1
This command was introduced on the Cisco Unity Express network module (NM), Advanced Integration Module (AIM), and Cisco CallManager 3.3(3).
Usage Guidelines
Use the ccn subsystem jtapi command to enter JTAPI configuration mode.
Neither the delete form nor the no form of this command removes the subsystem.
Examples
The following example configures the JTAPI subsystem with three Cisco CallManager servers, JTAPI user jtapiuser with password myjtapi, and eight CTI ports.
se-10-0-0-0(config)# ccn subsystem jtapise-10-0-0-0(config-jtapi)# ccm-manager address 10.100.10.120 10.110.10.120 10.120.10.120se-10-0-0-0(config-jtapi)# ccm-manager username jtapiuser password myjtapise-10-0-0-0(config-jtapi)# ctiport 6400 6500 6600 6700 6800 6900 7000 7100se-10-0-0-0(config-jtapi)# endRelated Commands
ccn subsystem (sip)
To configure the SIP subsystem used by Cisco Unity Express, use the ccn subsystem sip command in Cisco Unity Express configuration mode.
ccn subsystem sip
SIP configuration mode:
gateway address ip_address
gateway port port_numberSyntax Description
Defaults
ip_address: 0.0.0.0
port_number: 5060Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
Use the ccn subsystem sip command to enter SIP configuration mode.
Neither the delete form nor the no form of this command removes the subsystem.
Examples
The following example configures the SIP subsystem gateway with address 192.168.0.5 and port number 5060:
se-10-0-0-0> enablese-10-0-0-0# config tse-10-0-0-0(config)# ccn subsystem sipse-10-0-0-0(config-sip)# gateway address 192.168.0.5se-10-0-0-0(config-sip)# gateway port 5060se-10-0-0-0(config-sip)# endRelated Commands
ccn trigger
To configure the triggers that activate Cisco Unity Express application functions, use the ccn trigger command in Cisco Unity Express configuration mode. To delete the trigger, use the default or the no form of this command.
ccn trigger sip phonenumber number
Trigger configuration mode:
application app-name
default parameter
enabled
end
exit
idletimeout time
locale language
maxsessions number
no parameterSyntax Description
Defaults
Language: U.S. English
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
An application may have several triggers that invoke it, but a trigger must be associated with only one application.
Examples
The following example configures 7800 as a telephone number that will trigger the voice mail application. Two callers can reach the voice mail system using this number at a given time and the system waits 3 minutes for the callers to respond to prompts before disconnecting the call.
se-10-0-0-0# enablese-10-0-0-0# config tse-10-0-0-0(config)# ccn trigger sip phonenumber 7800se-10-0-0-0(config-trigger)# application voicemailse-10-0-0-0(config-trigger)# idletimeout 180se-10-0-0-0(config-trigger)# maxsessions 2se-10-0-0-0(config-trigger)# enabledse-10-0-0-0(config-trigger)# endRelated Commands
clock timezone
To set the time zone for the Cisco Unity Express system, use the clock command in Cisco Unity Express configuration mode.
clock timezone [timezone]
Syntax Description
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
Cisco Unity Express uses the clock on the router containing the Cisco Unity Express module to date stamp system and application functions. The clock command specifies the local time zone where Cisco Unity Express is installed.
If you know the phrase for the time zone, enter it for the timezone value. If you do not know the time zone phrase, leave the timezone value blank and a series of menus appear to guide you through the time zone selection process.
Examples
The following example shows how United States Pacific Time is selected as the time zone:
se-10-0-0-0# config tse-10-0-0-0# clockPlease identify a location so that time zone rules can be set correctly.Please select a continent or ocean.1) Africa 4) Arctic Ocean 7) Australia 10) Pacific Ocean2) Americas 5) Asia 8) Europe3) Antarctica 6) Atlantic Ocean 9) Indian Ocean#? 2Please select a country.1) Anguilla 18) Ecuador 35) Paraguay2) Antigua & Barbuda 19) El Salvador 36) Peru3) Argentina 20) French Guiana 37) Puerto Rico4) Aruba 21) Greenland 38) St Kitts & Nevis5) Bahamas 22) Grenada 39) St Lucia6) Barbados 23) Guadeloupe 40) St Pierre & Miquelon7) Belize 24) Guatemala 41) St Vincent8) Bolivia 25) Guyana 42) Suriname9) Brazil 26) Haiti 43) Trinidad & Tobago10) Canada 27) Honduras 44) Turks & Caicos Is11) Cayman Islands 28) Jamaica 45) United States12) Chile 29) Martinique 46) Uruguay13) Colombia 30) Mexico 47) Venezuela14) Costa Rica 31) Montserrat 48) Virgin Islands (UK)15) Cuba 32) Netherlands Antilles 49) Virgin Islands (US)16) Dominica 33) Nicaragua17) Dominican Republic 34) Panama#? 45Please select one of the following time zone regions.1) Eastern Time2) Eastern Time - Michigan - most locations3) Eastern Time - Kentucky - Louisville area4) Eastern Time - Kentucky - Wayne County5) Eastern Standard Time - Indiana - most locations6) Eastern Standard Time - Indiana - Crawford County7) Eastern Standard Time - Indiana - Starke County8) Eastern Standard Time - Indiana - Switzerland County9) Central Time10) Central Time - Michigan - Wisconsin border11) Central Time - North Dakota - Oliver County12) Mountain Time13) Mountain Time - south Idaho & east Oregon14) Mountain Time - Navajo15) Mountain Standard Time - Arizona16) Pacific Time17) Alaska Time18) Alaska Time - Alaska panhandle19) Alaska Time - Alaska panhandle neck20) Alaska Time - west Alaska21) Aleutian Islands22) Hawaii#? 16The following information has been given:United StatesPacific TimeTherefore TZ='America/Los_Angeles' will be used.Is the above information OK?1) Yes2) No#? 1cue-10-0-0(config)#Related Commands
continue
To return the Cisco Unity Express system to online mode after a backup procedure, use the continue command in Cisco Unity Express EXEC mode.
continue
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
This command returns the Cisco Unity Express system to the previous online mode after a backup procedure. The system begins processing new calls and voice messages.
Examples
The following example illustrates the use of continue in the backup procedure:
se-10-0-0-0# offlinese-10-0-0-0# backup category datase-10-0-0-0# continueRelated Commands
copy ftp
To copy the network FTP server information to another destination, use the copy ftp command in Cisco Unity Express EXEC mode.
copy ftp: {running-config | startup-config} userid:password@ftp-server-address/directory filename
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
Copying the FTP server information to the start-up configuration overwrites the startup configuration. Cisco Unity Express displays a warning that asks you to confirm the overwrite.
The userid:password value is not necessary if your system is configured with anonymous FTP. However, you must enter a user ID and password if the remote host requires them.
If you do not specify a directory value, the software uses the default FTP directory.
The copy ftp command is an interactive command and prompts you for the necessary information. You cannot enter the parameters in one command line.
Examples
The following example shows copying the FTP server data in the default directory file start to the running configuration:
se-10-0-0-0# copy ftp: running-configAddress or name or remote host? admin:voice@10.3.61.16Source filename? startIn this example, the file start in the FTP server configs directory is copied to the startup configuration:.
se-10-0-0-0# copy ftp: startup-config!!!WARNING!!! This operation will overwrite your startup configuration.Do you wish to continue[y]? yAddress or name or remote host? admin:voice@10.3.61.16/configsSource filename? startRelated Commands
copy running-config
To copy the running configuration information to another destination, use the copy running-config command in Cisco Unity Express EXEC mode.
copy running-config {ftp:userid:password@ftp-server-address/directory |
startup-config |
tftp:tftp-server-address} filenameSyntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
The userid:password value is not necessary if your system is configured with anonymous FTP. However, you must enter a user ID and password if the remote host requires them.
If you do not specify a directory value, the software uses the default FTP directory.
When you copy to an FTP or TFTP server, the copy running-config command becomes interactive and prompts you for the necessary information. You cannot enter the parameters in one command line.
Examples
In this example, the running configuration is copied to the FTP server, which requires a user ID and password and has an IP address of 172.16.231.193. The running configuration is copied to the configs directory as file saved_start.se-10-0-0-0# copy running-config ftp:Address or name of remote host? admin:voice@172.16.231.193/configsSource filename? saved_startThe following example shows the running configuration copied to the startup configuration as filename start:
se-10-0-0-0# copy running-config startup-config startThe following example shows the running configuration copied to the TFTP server as filename temp_start:
se-10-0-0-0# copy running-config tftp:Address or name of remote host? 172.16.231.190Source filename? temp_startRelated Commands
copy startup-config
To copy the startup configuration information to another destination, use the copy startup-config command in Cisco Unity Express EXEC mode.
c.
copy startup-config {ftp:userid:password@ftp-server-address/directory |
tftp: tftp-server-address} filenameSyntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
The userid:password value is not necessary if your system is configured with anonymous FTP. However, you must enter a user ID and password if the remote host requires them.
If you do not specify a directory value, the software uses the default FTP directory.
The copy startup-config command is an interactive command and prompts you for the necessary information. You cannot enter the parameters in one command line.
Examples
In this example, the startup configuration is copied to the FTP server, which requires a user ID and password to transfer files. The IP address of the FTP server is 172.16.231.193. The startup configuration file is saved on the FTP server with filename start.
se-10-0-0-0# copy startup-config ftp:Address or name of remote host? admin:voice@172.16.231.193Source filename? startThe following example shows the startup configuration copied to the TFTP server, which does not require a user ID and password. The IP address of the TFTP server is 172.16.231.190. The startup configuration is saved in directory configs as filename temp_start.
se-10-0-0-0# copy startup-config tftp:Address or name of remote host? 172.16.231.190/configsSource filename? temp_startRelated Commands
copy tftp
To copy the network TFTP server information to another destination, use the copy tftp command in Cisco Unity Express EXEC mode.
copy tftp: {running-config | startup-config} tftp-server-address/directory filename
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
Copying the TFTP server information to the startup configuration overwrites the startup configuration. Cisco Unity Express displays a warning that asks you to confirm the overwrite.
If you do not specify a directory value, the software uses the default TFTP directory.
The copy tftp command is an interactive command and prompts you for the necessary information. You cannot enter the parameters in one command line.
Examples
The following example shows a TFTP server with the IP address 10.3.61.16. The TFTP server data in the default directory file start is copied to the running configuration.
se-10-0-0-0# copy tftp: running-configAddress or name of remote host? 10.3.61.16Source filename? startIn this example, the TFTP server has the IP address 10.3.61.16. The file start in directory configs on the TFTP server is copied to the startup configuration.
se-10-0-0-0# copy tftp: startup-config!!!WARNING!!! This operation will overwrite your startup configuration.Do you wish to continue[y]? yAddress or name of remote host? 10.3.61.16/configsSource filename? startRelated Commands
ctiport
To specify one or more Cisco CallManager CTI ports, use the ctiport command in Cisco Unity Express JTAPI configuration mode. To delete the CTI port, use the no form of this command.
ctiport cti-port
no ctiport cti-port
Syntax Description
Command Modes
Cisco Unity Express JTAPI configuration
Command History
1.1
This command was introduced on the Cisco Unity Express network module (NM), Advanced Integration Module (AIM), and Cisco CallManager 3.3(3).
Usage Guidelines
Use the ctiport command to specify the Cisco CallManager CTI ports.
The no form of the command removes the CTI port.
Examples
The following example configures the JTAPI subsystem with three Cisco CallManager server s, JTAPI user jtapiuser with password myjtapi, and eight CTI ports.
se-10-0-0-0# config tse-10-0-0-0(config)# ccn subsystem jtapise-10-0-0-0(config-jtapi)# ccm-manager address 10.100.10.120 10.110.10.120 10.120.10.120se-10-0-0-0(config-jtapi)# ccm-manager username jtapiuser password myjtapise-10-0-0-0(config-jtapi)# ctiport 6400 6500 6600 6700 6800 6900 7000 7100se-10-0-0-0(config-jtapi)# endRelated Commands
Specifies the Cisco CallManager server.
Specifies the JTAPI user ID and password.
Enters JTAPI configuration mode.
Displays statistics for the JTAPI subsystems.
default
To reset a configuration parameter to its factory-set value, use the default command in CCN configuration application mode, CCN configuration engine mode, or CCN configuration trigger mode.
default parameter
Syntax Description
Command Modes
CCN configuration application mode
CCN configuration engine mode
CCN configuration trigger modeCommand History
Usage Guidelines
The default command sets a Cisco Communication Network (CCN) configuration parameter back to its factory value.
The parameters that can be reset depends on where the default command is used. See the ccn application, ccn engine, and ccn trigger commands for lists of available parameters.
Examples
The following examples reset the specified parameters to their factory values:
se-10-0-0-0# config t
se-10-0-0-0(config)# ccn application voicemail
se-10-0-0-0(config-application)# default maxsessionsse-10-0-0-0(config-application)# endse-10-0-0-0(config)# exitse-10-0-0-0# config t
se-10-0-0-0(config)# ccn engine
se-10-0-0-0(config-engine)# default maxstepsse-10-0-0-0(config-engine)# end
se-10-0-0-0(config)# exitse-10-0-0-0# config t
se-10-0-0-0(config)# ccn trigger sip phonenumber 6700
se-10-0-0-0(config-trigger)# default idletimeout
se-10-0-0-0(config-trigger)# default maxsessions
se-10-0-0-0(config-trigger)# endse-10-0-0-0(config)# exitRelated Commands
Configures the CCN applications, such as voice mail and auto attendant.
Configures the parameters used by all CCN applications
Configures CCN trigger values for the applications.
erase startup-config
To erase the startup configuration, use the erase command in Cisco Unity Express EXEC mode.
erase startup-config
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
This command deletes the startup configuration.
Examples
The following example deletes the startup configuration from flash memory:
se-10-0-0-0# erase startup-configRelated Commands
groupname
To configure a Cisco Unity Express group, use the groupname command in either Cisco Unity Express EXEC mode or configuration mode.
EXEC Mode
groupname name [create | delete | description "description" | fullname display "fullname"]
Configuration Mode
groupname name [member username | owner ownername | phonenumber phonenumber |
phonenumberE164 fullnumber]Syntax Description
Command Modes
Cisco Unity Express EXEC
Cisco Unity Express configurationCommand History
Usage Guidelines
The EXEC version of the command stores the permitted information in Cisco Unity Express flash memory. If a problem with the disk occurs, this information is available so that the group members may access the group's voice mailbox.
The configuration version of the command is stored in the Cisco Unity Express system configuration file. If a power outage or a system shutdown occurs, the group information can be retrieved.
Examples
The following example creates a group Sales with two members and one owner:
se-10-0-0-0> enablese-10-0-0-0# groupname sales fullname display "Sales New York"se-10-0-0-0# groupname sales description "Sales group in New York branch"se-10-0-0-0# config tse-10-0-0-0(config)# groupname sales phonenumber 50120se-10-0-0-0(config)# groupname sales phonenumberE164 12225550120se-10-0-0-0(config)# groupname sales member user4se-10-0-0-0(config)# groupname sales member user5se-10-0-0-0(config)# groupname sales owner user6se-10-0-0-0(config)# exitRelated Commands
hostname
To configure the host name for the Cisco Unity Express applications, use the hostname command in Cisco Unity Express configuration mode. To delete the host name, use the no form of this command.
hostname hostname
no hostname hostname
Syntax Description
Defaults
IP address of the Cisco Unity Express module
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
The hostname value identifies the Cisco Unity Express module. The default value is the IP address of the module.
The Cisco Unity Express uses the hostname value in the module prompt.
Examples
The following example changes the host name of the module with IP address 10.0.0.0 to mybranch and then restores the default host name:
se-10-0-0-0# hostname mybranchse-mybranch# no hostname mybranchse-10-0-0-0#Related Commands
Specifies the DNS domain name.
Specifies the DNS server name.
Specifies the NTP clocking server.
Displays all configured hosts.
ip domain-name
To configure the domain name server (DNS) domain name, use the ip domain-name command in Cisco Unity Express configuration mode. To delete the domain name, use the no form of this command.
ip domain-name dns-server-name
no ip domain-name
Syntax Description
Defaults
No domain name is configured.
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
Use this command with the ip name-server command to configure the DNS server.
Examples
The following example changes the domain name to mycompany.com:
se-10-0-0-0# config tse-10-0-0-0(config)# ip domain-name mycompany.comRelated Commands
ip name-server
To configure the domain name server (DNS) server name, use the ip name-server command in Cisco Unity Express configuration mode. To delete the name server, use the no form of this command.
ip name-server ip_address [ip_address] [ip_address] [ip_address]
no ip name-server ip_address
Syntax Description
Defaults
No name server is configured.
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
Use this command with the ip domain-name command to configure the DNS server.
Examples
The following example changes the IP name server to 10.3.61.16:
se-10-0-0-0# config tse-10-0-0-0(config)# ip name-server 10.1.61.16Related Commands
log trace
To display persistent storage on the AIM Flash memory, use the log trace command in Cisco Unity Express EXEC mode. To turn off the trace function, use the no form of this command.
log trace
no log trace
Syntax Description
This command has no arguments or keywords.
Defaults
Off
Command Modes
Cisco Unity Express EXEC
Command History
1.1
This command was introduced on the Cisco Unity Express network module (NM), Advanced Integration Module (AIM), and Cisco CallManager Express 3.3(3).
Usage Guidelines
Cisco Unity Express dynamically detects the persistent storage available on the AIM Flash memory. Tracing and logging are turned off by default. Issuing the log trace command turns on the trace and log functions immediately and generates the atrace.log and messages.log files on the Flash memory. These files have a fixed 10 MB length, and logging stops when the file length is reached. New files write over old files.
Examples
The following example illustrates the output of the log trace command:
se-10-0-0-0# log traceRelated Commands
mwi refresh
To refresh the message waiting indicator (MWI) lights on one or more telephones, use the mwi refresh command in Cisco Unity Express EXEC mode.
mwi refresh {all | telephonenumber tel_number}
Syntax Description
all
Refreshes all telephones configured on the system.
telephonenumber tel_number
Specifies the telephone number or extension to be refreshed.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
Use this command to update the MWI lights when they are not in synchronization with the stored voice messages.
Refreshing an extension that does not require it will not affect that extension.
Examples
The following example refreshes the MWIs for all telephones:se-10-0-0-0> enablese-10-0-0-0# mwi refresh allThe following example refreshes the MWIs for extension 2015:
se-10-0-0-0> enablese-10-0-0-0# mwi refresh telephonenumber 2015
Related Commands
Displays a list of all configured groups.
Displays a list of all configured users.
Displays the properties of the configured voice mail system.
ntp server
To specify the Network Transfer Protocol (NTP) server for time-stamping system functions, use the ntp server command in Cisco Unity Express configuration mode. To delete the NTP server name, use the no form of this command.
ntp server {hostname | a.b.c.d_address username ftp_username password ftp_password}
no ntp server {hostname | a.b.c.d_address}
Syntax Description
hostname
Host name of the NTP server.
a.b.c.d_address
IP address of the NTP server.
username ftp_username
User ID to access the NTP server.
password ftp_password
Password to access the NTP server.
Defaults
Cisco CallManager server IP address
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
Use this command in conjunction with the clock timezone command to set the timing functions for Cisco Unity Express systems and applications.
Caution
Examples
The following example assigns the server with address 192.168.10.0 as the NTP server:
se-10-0-0-0> enablese-10-0-0-0# config tse-10-0-0-0(config)# ntp server 192.168.10.0 username admin password mynameThe following example assigns the server main_ntp as the NTP server:
se-10-0-0-0> enablese-10-0-0-0# config tse-10-0-0-0(config)# ntp server main_ntpRelated Commands
Configures the local time zone.
Displays current clock statistics.
Displays current NTP server statistics.
offline
To enter the environment for the backup and restore procedures, use the offline command in Cisco Unity Express EXEC mode.
offline
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
Backup and restore procedures require that call activity be halted before the procedures begin. The offline command terminates all active calls and no new calls are accepted. Consider scheduling this procedure when call activity is at a minimum.
The offline command does not start the backup or restore procedure. Use the continue command to return to online mode so the voice mail and auto attendant applications can receive calls and voice messages.
Examples
The following example illustrates the use of the offline command for a backup procedure:
se-10-0-0-0> enablese-10-0-0-0# show backup serverse-10-0-0-0# offlinese-10-0-0-0# backup category configurationse-10-0-0-0# continueRelated Commands
reload
To restart the Cisco Unity Express system, use the reload command in Cisco Unity Express EXEC mode.
reload
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
Use this command in these situations:
•
•
Examples
The following example illustrates the use of the reload command after a restore procedure:
se-10-0-0-0# offlinese-10-0-0-0(offline)# restore id data3 category datase-10-0-0-0(offline)# reloadRelated Commands
restore
To restore a backed up file, use the restore command in Cisco Unity Express offline mode.
restore id backupid category {all | configuration | data}
Syntax Description
Command Modes
Cisco Unity Express offline
Command History
Usage Guidelines
When the restore procedure begins, all active calls are terminated. In Release 1.0, Cisco Unity Express does not support scheduled restores. Consider restoring a file when the telephones are least active.
After the restore procedure is complete, use the reload command to activate the file data.
Use the show backup history command to locate the backupid value of the file to be restored.
Examples
The following example restored file with the ID data5 and category data.
se-10-0-0-0> enablese-10-0-0-0# offlinese-10-0-0-0(offline)# restore id data5 category datase-10-0-0-0(offline)# reloadRelated Commands
show backup
To display the server used to store backup files, use the show backup command in Cisco Unity Express EXEC mode.
show backup
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
This command displays the FTP server URL, the user account on the FTP server, and the number of backup file revisions that are to be stored on the server.
Examples
The following is sample output from the show backup command:
se-10-0-0-0# show backupServer URL: ftp://127.0.0.1/ftpUser Account on Server:Number of Backups to Retain: 5se-10-0-0-0#Table 7 describes the significant fields shown in the display.
Related Commands
show backup history
To display the success or failure of backup and restore procedures, use the show backup history command in Cisco Unity Express EXEC mode.
show backup history
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
This command displays each backup file, its backup ID, the type of data stored in the file, and the success or failure of the backup procedure.
Examples
The following is sample output from the show backup history command:
se-10-0-0-0# show backup historyStart OperationCategory: ConfigurationBackup Server: ftp://10.100.10.215/CUE_backupOperation: BackupBackupid: 1Restoreid: -1Description: test backup 1Date: Sun Jun 13 12:23:38 PDT 1993Result: FailureReason: Script execution failed: /bin/BR_VMConfg_backup.sh: returnvalue:1; Server Url:ftp://10.100.10.215/CUE_backup: returnvalue:9 Unable to authenticate#End Operation#Start OperationCategory: DataBackup Server: ftp://10.100.10.215/CUE_backupOperation: BackupBackupid: 1Restoreid: -1Description: test backup 1Date: Sun Jun 13 12:23:44 PDT 1993Result: FailureReason: Script execution failed: /bin/BR_VMData_backup.sh: returnvalue:1Voicemail Backup failed; Server Url:ftp://10.100.10.215/CUE_backup: returnvalue:9Unable to authenticate#End Operation#Start OperationCategory: ConfigurationBackup Server: ftp://10.100.10.215/CUE_backupOperation: BackupBackupid: 2Restoreid: -1Description: CUE test backupDate: Sun Jun 13 12:32:48 PDT 1993Result: SuccessReason:#End Operation#Start OperationCategory: DataBackup Server: ftp://10.100.10.215/CUE_backupOperation: BackupBackupid: 2Restoreid: -1Description: CUE test backupDate: Sun Jun 13 12:32:57 PDT 1993Result: SuccessReason:#End Operation#Start OperationCategory: ConfigurationBackup Server: ftp://10.100.10.215/CUE_backupOperation: RestoreBackupid: 2Restoreid: 1Description:Date: Sun Jun 13 12:37:52 PDT 1993Result: SuccessReason:#End Operation#Start OperationCategory: DataBackup Server: ftp://10.100.10.215/CUE_backupOperation: RestoreBackupid: 2Restoreid: 1Description:Date: Sun Jun 13 12:38:00 PDT 1993Result: SuccessReason:#End OperationTable 8 describes the significant fields shown in the display.
Related Commands
Selects the backup data and initiates the backup process.
Displays the backup file ID.
show backup server
To display the details of the most recent backup files, use the show backup server command in Cisco Unity Express EXEC mode.
show backup server
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
This command displays backup files available on the backup server, the date of each backup, and the backup file ID. For information on the success or failure of a backup procedure, see the show backup history command.
The display shows the file's backup ID and the type of data stored in the file.
Examples
The following is sample output for the show backup server command:
se-10-0-0-0# show backup serverCategory: DataDetails of last 5 backupsBackupid: 1Date: Tue Jul 22 10:55:52 PDT 2003Description:Backupid: 2Date: Tue Jul 29 18:06:33 PDT 2003Description:Backupid: 3Date: Tue Jul 29 19:10:32 PDT 2003Description:Category: ConfigurationDetails of last 5 backupsBackupid: 1Date: Tue Jul 22 10:55:48 PDT 2003Description:Backupid: 2Date: Tue Jul 29 18:06:27 PDT 2003Description:Backupid: 3Date: Tue Jul 29 19:10:29 PDT 2003Description:se-10-0-0-0#Table 9 describes the significant fields shown in the display.
Related Commands
Selects the backup data and initiates the backup process.
Displays the success or failure of backup and restore procedures.
show ccn application
To display the currently configured applications, use the show ccn application command in Cisco Unity Express EXEC mode.
show ccn application
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Examples
The following is sample output for the show ccn application command:
cue-10-0-0# show ccn applicationName: ciscomwiapplicationDescription: ciscomwiapplicationScript: setmwi.aefID number: 0Enabled: yesMaximum number of sessions: 8strMWI_OFF_DN: 8001strMWI_ON_DN: 8000CallControlGroupID: 0Name: voicemailDescription: voicemailScript: voicebrowser.aefID number: 1Enabled: yesMaximum number of sessions: 8logoutUri: http://localhost/voicemail/vxmlscripts/ mbxLogout.jspuri: http://localhost/voicemail/vxmlscripts/login.vxmlName: autoattendantDescription: Auto AttendantScript: aa.aefID number: 2Enabled: yesMaximum number of sessions: 8MaxRetry: 3operExtn: 0welcomePrompt: AAWelcome.wavcue-10-0-0#Table 10 describes the significant fields shown in the display.
Related Commands
Displays the application engine parameters.
Displays configured scripts.
Displays configured subsystems.
Displays configured triggers for applications.
show ccn engine
To display the configured Cisco Unity Express software engine, use the show ccn engine command in Cisco Unity Express EXEC mode.
show ccn engine
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Examples
The following is sample output for the show ccn engine command:
se-10-0-0-0# show ccn engineMaximum number of Tasks: 0Maximum number of Steps: 1000LDAP root basedn: ldap://localhost:389/ou=craCME, ou=workflows, ou=CCN Apps, ou=branch123, o=cisco.comse-10-0-0-0#Table 11 describes the significant fields shown in the display.
Related Commands
Displays configured applications.
Displays configured scripts.
Displays configured subsystems.
Displays configured triggers for applications.
show ccn prompts
To display the configured auto attendant greeting prompt files, use the show ccn prompts command in Cisco Unity Express EXEC mode.
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
Use this command before configuring a new prompt file to verify the filenames that exist or before deleting a prompt to verify the name of the prompt file that must be removed.
Examples
The following is sample output for the show ccn prompts command:
se-10-0-0-0# show ccn promptsName: AABusyExtn.wavLength: 20400Name: AABusyPhone.wavLength: 12940Name: AAEnterExtn.wavLength: 20078Name: AAExtnOutOfService.wavLength: 25462Name: AAInvalidChoice.wavLength: 24532Name: AAInvalidExtn.wavLength: 16450Name: AAInvalidPhone.wavLength: 12620Name: AAMainMenu.wavLength: 80934Name: AAOutOfServicePhone.wavLength: 13922Name: AAPhoneReach.wavLength: 15642Name: AASorry.wavLength: 32730Name: AAWelcome.wavLength: 15860Name: enter_phone_number.wavLength: 11430se-10-0-0-0#Table 12 describes the significant fields shown in the display.
Table 12 show ccn prompts Field Descriptions
Name
Name of the prompt file.
Length
Length in seconds of the prompt file.
Related Commands
show ccn scripts
To display script filenames, use the show ccn scripts command in Cisco Unity Express EXEC mode.
show ccn scripts
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Examples
The following is sample output for the show ccn scripts command:
se-10-0-0-0# show ccn scriptsName: setmwi.aefDescription: setmwi.aefName: voicebrowser.aefDescription: voicebrowser.aefName: aa.aefDescription: aa.aefse-10-0-0-0#Table 13 describes the significant fields shown in the display.
Table 13 show ccn scripts Field Descriptions
Name
Name of the script file.
Description
Optional description of the script file.
Related Commands
show ccn subsystem jtapi
To display the JTAPI parameters, use the show ccn subsystem jtapi command in Cisco Unity Express EXEC mode.
show ccn subsystem jtapi
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
1.1
This command was introduced on the Cisco Unity Express network module (NM), Advanced Integration Module (AIM), and Cisco CallManager 3.3(3).
Examples
The following example displays the JTAPI parameters:
se-10-0-0-0# show ccn subsystem jtapiCisco Call Manager: 10.30.40.50CCM Username: adminCCM Password: *****Call Control Group 1 CTI ports: 7008,7009,7010se-10-0-0-0#Table 14 describes the significant fields shown in the display.
Related Commandss
Specifies the Cisco CallManager server.
Specifies the JTAPI user ID and password.
Enters JTAPI configuration mode.
Specifies the Cisco CallManager CTI ports.
show ccn subsystem sip
To display the configured application subsystems, use the show ccn subsystem sip command in Cisco Unity Express EXEC mode.
show ccn subsystem sip
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Examples
The following example displays the Session Initiation Protocol (SIP) gateway and SIP port number for the Cisco Unity Express module:
se-10-0-0-0# show ccn subsystem sipSIP Gateway: 10.100.6.9SIP Port Number: 5060se-10-0-0-0#Table 15 describes the significant fields shown in the display.
Table 15 show ccn subsystem sip Field Descriptions
SIP Gateway
IP address of the SIP gateway.
SIP Port Number
SIP port number on the module.
Related Commands
Displays configured applications.
Displays configured application engine parameters.
Displays configured scripts.
Displays configured triggers for applications.
show ccn trigger
To display the currently configured triggers, use the show ccn trigger command in Cisco Unity Express EXEC mode.
show ccn trigger
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
Before deleting an application, use this command to display the triggers associated with the application. All triggers for the application must be deleted. If they are not deleted, an incoming call that is configured as a trigger will invoke the application.
Examples
The following is sample output for the show ccn trigger command:
cue-10-0-0# show ccn triggerName: 6800Type: SIPApplication: voicemailLocale: en_USIdle Timeout: 5000Enabled: yesMaximum number of sessions: 8Name: 6700Type: SIPApplication: autoattendantLocale: en_USIdle Timeout: 5000Enabled: yesMaximum number of sessions: 8cue-10-0-0#Table 16 describes the significant fields shown in the display.
Related Commands
show clock detail
To displays clock statistics, use the show clock detail command in Cisco Unity Express EXEC mode.
show clock detail
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
Cisco Unity Express uses the Network Transfer Protocol (NTP) server for clocking functions. Use the show clock detail command to display the Cisco Unity Express module clock status.
Examples
The following is sample output for the show clock detail command:
se-10-0-0-0# show clock detail19:20:33.724 PST Wed Mar 17 1993time zone: America/Los_Angelesclock state: unsyncdelta from reference (microsec): 0estimated error (microsec): 175431time resolution (microsec): 1clock interrupt period (microsec): 10000time of day (sec): 732424833time of day (microsec): 760817se-10-0-0-0#Table 17 describes the significant fields shown in the display.
Related Commands
Configures the local time zone.
Specifies the NTP server for Cisco Unity Express.
Displays statistics for the NTP server.
show group detail groupname
To display the configured details for a specific group, use the show group detail groupname command in Cisco Unity Express EXEC mode.
show group detail groupname groupname
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
This command displays details for a group that was configured using either the Cisco Unity Express EXEC version or Cisco Unity Express configuration version of the groupname command.
Examples
The following is sample output for the show group detail groupname command:
se-10-0-0-0# show group detail groupname salesFull Name: salesDescription:Phone:Phone(E.164):Language: en_USOwners:Members: user2 user8se-10-0-0-0#Table 18 describes the significant fields shown in the display.
Related Commands
Configures a Cisco Unity Express group.
Displays a list of group names.
Displays a list of user names.
Configures a Cisco Unity Express user.
show groups
To display a list of configured groups, use the show groups command in Cisco Unity Express EXEC mode.
show groups
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
This command displays a list of all groups that were configured using either the Cisco Unity Express EXEC version or Cisco Unity Express configuration version of the groupname command.
Examples
The following is sample output for the show groups command:
se-10-0-0-0# show groupsAdministratorssalestechpolicyse-10-0-0-0#Related Commands
Configures a Cisco Unity Express group.
Displays the configuration details for a specific group.
Displays a list of configured users.
Configures a Cisco Unity Express user.
show hosts
To display information about the configured hosts, use the show hosts command in Cisco Unity Express EXEC mode.
show hosts
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Examples
The following is sample output for the show hosts command:
se-10-0-0-0# show hostsHostname: se-10-100-6-10Domain: localdomainDNS Server1: 10.100.10.130se-10-0-0-0#Table 19 describes the significant fields shown in the display.
Table 19 show hosts Field Descriptions
Hostname
Name of the Cisco Unity Express host system.
Domain
Domain name of the host.
DNS Server1
IP address of the DNS server.
Related Commands
show interface ide
To display the AIM usage and wear status, use the show interface ide command in Cisco Unity Express EXEC mode.
show interface ide 0
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
1.1
This command was introduced on the Cisco Unity Express network module (NM), Advanced Integration Module (AIM), and Cisco CallManager 3.3(3).
Examples
The following is sample output for the show interface ide 0 command:
se-10-0-0-0# show interface ide 0IDE hd0 is up, line protocol is up3499 reads, 39217152 bytes0 read errors51588 write, 324714496 bytes0 write errors0.099333333333% wornse-10-0-0-0#Table 20 describes the significant fields shown in the display.
Related Commands
show ip route
To display the IP route configurations, use the show ip route command in Cisco Unity Express EXEC mode.
show ip route
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Examples
The following is sample output for the show ip route command:
se-10-0-0-0# show ip routeDEST GATE MASK IFACE10.0.6.0 0.0.0.0 255.255.255.0 eth1172.16.0.0 0.0.0.0 255.0.0.0 lo0.0.0.0 10.0.6.9 0.0.0.0 eth1se-10-0-0-0#Table 21 describes the significant fields shown in the display.
Related Commands
show ntp status
To display statistics for the Network Transfer Protocol (NTP) server, use the show ntp status command in Cisco Unity Express EXEC mode.
show ntp status
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Examples
The following is sample output for the show ntp status command:
se-10-0-0-0# show ntp statusNTP reference server 1: 10.100.6.9Status: sys.peerTime difference (secs): 3.268110005008586E8Time jitter (secs): 0.17168384790420532se-10-0-0-0#Table 22 describes the significant fields shown in the display.
Related Commands
Sets the local time zone.
Specifies the NTP server for Cisco Unity Express.
Displays clock statistics.
show running-config
To display the current running configuration, use the show running-config command in Cisco Unity Express EXEC mode.
show running-config [paged]
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
This command displays the running configuration stored in the flash memory.
Use the paged keyword to display the output in screen-length pages.
Examples
The following is sample output for the show running-config command:
se-10-0-0-0# show running-configGenerating configuration:! Timezone Settingsclock timezone America/Los_Angeles! host namehostname se-10-0-0-0! domain nameip domain-name localdomain! DNS Serversip name-server 10.100.10.130ntp server 10.100.6.9groupname Administrators creategroupname sales creategroupname tech createusername user1 createusername user2 createusername user3 createusername user4 createusername user5 createusername user6 createusername user7 createusername user8 createusername user9 createusername user1 phonenumber "2004"username user2 phonenumber "2005"username user4 phonenumber "2008"username user6 phonenumber "2006"username user7 phonenumber "2001"username user8 phonenumber "2012"username user9 phonenumber "2002"groupname Administrators member user4groupname Administrators member user6groupname sales member user1groupname sales member user9backup server url "ftp://172.16.0.1/ftp" username "" password ""ccn application autoattendantdescription "Auto Attendant"enabledmaxsessions 8script "aa.aef"parameter "MaxRetry" "3"parameter "operExtn" "0"parameter "welcomePrompt" "AAWelcome.wav"end applicationccn application ciscomwiapplicationdescription "ciscomwiapplication"enabledmaxsessions 8script "setmwi.aef"parameter "strMWI_OFF_DN" "8001"parameter "strMWI_ON_DN" "8000"parameter "CallControlGroupID" "0"end applicationccn application voicemaildescription "voicemail"enabledmaxsessions 8script "voicebrowser.aef"parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/parameter "uri" "http://localhost/voicemail/vxmlscripts/login.end applicationccn engineend engineccn subsystem sipgateway address "10.100.6.9"end subsystemccn trigger sip phonenumber 6700application "autoattendant"enabledlocale "en_US"maxsessions 8end triggerccn trigger sip phonenumber 6800application "voicemail"enabledlocale "en_US"maxsessions 8end triggervoicemail default mailboxsize 3000voicemail mailbox owner "user1" size 3000description "User 1"end mailboxvoicemail mailbox owner "user2" size 3000description "User 2"end mailboxvoicemail mailbox owner "user3" size 3000description "User 3"end mailboxvoicemail mailbox owner "user4" size 3000description "User 4"end mailboxvoicemail mailbox owner "user5" size 3000description "User 5"end mailboxvoicemail mailbox owner "user6" size 3000description "User 6"end mailboxvoicemail mailbox owner "user7" size 3000description "User 7"end mailboxvoicemail mailbox owner "user8" size 3000description "User 8"end mailboxendse-10-0-0-0#Related Commands
show software
To display characteristics of the installed software, use the show software command in Cisco Unity Express EXEC mode.
show software {licenses | packages | versions}
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Examples
The following is sample output for the show software command:
se-10-0-0-0# show software licensesCore:- application mode: CME- total usable system ports: 8Voicemail/Auto Attendant:- max system mailbox capacity time: 6000- max general delivery mailboxes: 20- max personal mailboxes: 100Languages:- max installed languages: unlimited- max enabled languages: 1se-10-0-0-0# show software packagesInstalled Packages:- Core (Integrated Voice Services - Core)- Auto Attendant (Integrated Voice Services - Auto Attendant)- Voice Mail (Integrated Voice Services - Voice Mail)- Boot Loader (Service Engine Bootloader)Installed Languages:- US English (Integrated Services Voice Mail US English Prompts)se-1-100-6-10# show software versionsInstalled Packages:- Core 1.0.0.21- Auto Attendant 1.0.0.21- Voice Mail 1.0.0.21- Boot Loader 1.0.5Installed Languages:- US English 1.0.0.21Related Commands
Displays the configured applications.
Displays properties configured for the voice mail system.
Configures default values for the voice mail application.
show startup-config
To display the current startup configuration, use the show startup-config command in Cisco Unity Express EXEC mode.
show startup-config [paged]
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
This command displays the startup configuration stored in flash memory.
Examples
The following is sample output for the show startup-config command:
se-10-0-0-0# show startup-config! This adds all the platform CLI commands!! host namehostname se-10-0-0-0! domain nameip domain-name localdomain! DNS Serversip name-server 10.100.10.130! Timezone Settingsclock timezone America/Los_Angelesendse-10-0-0-0#Related Commands
show user detail username
To display the configured details for a specific user, use the show user detail username command in Cisco Unity Express EXEC mode.
show user detail username username
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
This command displays users who were configured using either the Cisco Unity Express EXEC version or Cisco Unity Express configuration version of the username command.
Examples
The following is sample output for the show user detail username command.
se-10-0-0-0# show user detail username user1Full Name: User 1First Name:Last Name: user1Nickname: user1Phone: 2004Phone(E.164):Language: en_USse-10-0-0-0#Table 23 describes the significant fields shown in the display.
Related Commands
show users
To display a list of configured users, use the show users command in Cisco Unity Express EXEC mode.
show users
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
This command displays a list of all users who were configured using either the Cisco Unity Express EXEC version or Cisco Unity Express configuration version of the username command.
Examples
The following example lists the users configured in the voice mail system:
se-10-0-0-0# show usersuser1user2user3user4user5user6user7user8user9se-10-0-0-0#Related Commands
Displays the configuration details for a specific user.
Configures a Cisco Unity Express user.
show voicemail
To display the properties of the voice mail system, use the show voicemail command in Cisco Unity Express EXEC mode.
show voicemail {detail {mailbox | user} name | limits | mailboxes [idle number-of-days] | usage | users}
Syntax Description
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
If the user specified with the name value has a personal mailbox and is the owner of a general delivery mailbox, the show voicemail detail mailbox command displays the detail for all the user's mailboxes.
Examples
The following is sample output for the show voicemail command:
se-1-100-6-10# show voicemail detail mailbox techOwner: /sw/local/groups/techType: General DeliveryDescription:Busy state: idleEnabled: enabledMailbox Size (seconds): 3000Message Size (seconds): 60Play Tutorial: trueSpace Used (seconds): 0Total Message Count: 0New Message Count: 0Saved Message Count: 0Expiration (days): 30Greeting: standardCreated/Last Accessed: Oct 15 2003 04:38:28 GMT+00:00se-10-0-0-0# show voicemail detail mailbox user1Owner: /sw/local/users/user1Type: PersonalDescription: user1Busy state: idleEnabled: enabledMailbox Size (seconds): 3000Message Size (seconds): 60Play Tutorial: trueSpace Used (seconds): 0Total Message Count: 0New Message Count: 0Saved Message Count: 0Expiration (days): 30Greeting: standardCreated/Last Accessed: Nov 05 2003 04:38:28 GMT+00:00Table 24 describes the significant fields shown in the display.
The following is sample output for the show voicemail limits command:
se-10-0-0-0# show voicemail limitsDefault Mailbox Size (seconds): 3000Default Caller Message Size (seconds): 60Maximum Recording Size (seconds): 900Default Message Age (days): 30System Capacity (minutes): 6000Default Prompt Language: en_USOperator Telephone: 6700se-10-0-0-0#Table 25 describes the significant fields shown in the display.
The following is sample output for the show voicemail mailboxes command:
se-10-0-0-0# show voicemail mailboxesOWNER MSGS NEW SAVED MSGTIME MBXSIZE USED"user1" 0 0 0 0 3000 0 %"user2" 0 0 0 0 3000 0 %"user3" 0 0 0 0 3000 0 %"user4" 0 0 0 0 3000 0 %"user5" 0 0 0 0 3000 0 %"user6" 0 0 0 0 3000 0 %"user7" 0 0 0 0 3000 0 %"user8" 0 0 0 0 3000 0 %"user9" 0 0 0 0 3000 0 %Table 26 describes the significant fields shown in the display.
The following is sample output for the show voicemail mailboxes idle command:
se-10-0-0-0# show voicemail mailboxes idle 7OWNER IDLE MSGS MSGTIME MBXSIZE"user1" 11 0 0 3000"user2" 11 0 0 3000"user3" 11 0 0 3000"user4" 11 0 0 3000"user5" 11 0 0 3000Table 27 describes the significant fields shown in the display.
The following is sample output for the show voicemail usage command:
se-10-0-0-0# show voicemail usagepersonal mailboxes: 8general delivery mailboxes: 0orphaned mailboxes: 0capacity of voicemail (minutes): 6000allocated capacity (minutes): 400.0message time used (seconds): 0message count: 0average message length (seconds): 0.0greeting time used (seconds): 0greeting count: 0average greeting length (seconds): 0.0total time used (seconds): 0total time used (minutes): 0.0percentage used time (%): 0Table 28 describes the significant fields shown in the display.
The following is sample output for the show voicemail users command:
se-10-0-0-0# show voicemail users"user1,/sw/local/users""user2,/sw/local/users""user3,/sw/local/users""user4,/sw/local/users""user5,/sw/local/users""user6,/sw/local/users""user7,/sw/local/users""user8,/sw/local/users""user9,/sw/local/users"se-10-0-0-0#Related Commands
shutdown
To turn off the Cisco Unity Express system, use the shutdown command in Cisco Unity Express EXEC mode.
shutdown
Caution
Syntax Description
This command has no arguments or keywords.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
Use this command before installing new hardware or software or before removing existing hardware or software.
Related Commands
username
To configure a Cisco Unity Express user, use the username command in either Cisco Unity Express EXEC mode or configuration mode.
EXEC Mode
username name [create | delete |
fullname [first `first" | last "lastname" | display "fullname"] | group groupname |
language | password password | pin number]Configuration Mode
username name [password "password" | phonenumber phonenumber |
phonenumberE164 fullnumber | pin number]Syntax Description
Defaults
language: U.S. English
Command Modes
Cisco Unity Express EXEC
Cisco Unity Express configurationCommand History
Usage Guidelines
The EXEC version of the command stores the permitted information in Cisco Unity Express flash memory. If a problem with the disk occurs, this information is available so that the user may access the voice mail system.
The configuration version of the command is stored in the Cisco Unity Express system configuration file. In a power outage or a system shutdown occurs, the user information can be retrieved.
Examples
The following example creates a user user1, assigns her as a member to the sales group, and assigns the extension 0190, a password, and a PIN.
se-10-0-0-0# username user1 fullname display "User 1"se-10-0-0-0# username user1 group Salesse-10-0-0-0# username user1 password "sales123"se-10-0-0-0# username user1 pin 4122se-10-0-0-0# config tse-10-0-0-0(config)# username user1 phonenumber 50190se-10-0-0-0(config)# username user1 phonenumberE164 12225550190se-10-0-0-0(config)# endse-10-0-0-0# show user detail username user1Full Name: User 1First Name:Last Name: user1Nickname: user1Phone: 2004Phone(E.164): 12225550190Language: en_USse-10-0-0-0#Related Commands
Displays the configured groups.
Displays details for a specific user.
Displays a list of all user names.
voice mailbox owner
To create a mailbox for a user or a group, use the voice mailbox owner command in Cisco Unity Express configuration mode.
voice mailbox owner name [size seconds]
Mailbox configuration mode:
default
description "text"
disable
expiration time
greeting [alternate | standard]
mailboxsize mailboxsize_seconds
messagesize messagesize_seconds
no parameter
tutorial [disabled | enabled]Syntax Description
Defaults
expiration: system-wide value
mailbox size: system-wide value
message size: system-wide value
tutorial: enabledCommand Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
This command initiates the mailbox configuration mode for mailbox subcommands.
If the name value refers to a user, this command creates a personal mailbox. If the name value refers to a group, the command creates a general delivery mailbox that several users and other groups can access.
The users and groups must be configured before assigning them to a mailbox. If you have not created the user or group, see "Adding and Modifying a User" or "Adding and Modifying a Group" for the procedures.
The mailbox owner records a standard greeting and an alternate, if needed, from the telephone user interface (TUI). If the mailbox owner has not recorded any greetings for the mailbox, Cisco Unity Express uses a default greeting.
The mailboxsize_seconds and messagesize_seconds values depend on the number of mailboxes to be created and the storage capacity of the voice mail system. Some mailboxes may need to be larger than others to accommodate more or longer messages. For example, a customer service department may need a larger mailbox to accommodate messages from customers. Consider the purpose of the mailbox when assigning its size and message length.
The sequence in which the parameters are configured is optional.
Examples
The following example shows a mailbox created for a user:
se-10-0-0-0# config tse-10-0-0-0(config)# voice mailbox owner user7se-10-0-0-0(config-mailbox)# description "User 7's mailbox"se-10-0-0-0(config-mailbox)# greeting standardse-10-0-0-0(config-mailbox)# mailboxsize 360se-10-0-0-0(config-mailbox)# messagesize 150se-10-0-0-0(config-mailbox)# expiration 21se-10-0-0-0(config-mailbox)# no tutorialse-10-0-0-0(config-mailbox)# exitse-10-0-0-0(config)#Related Commands
Configures a Cisco Unity Express group.
Displays the properties of a voice mailbox.
Configures a Cisco Unity Express user.
Configures system-wide default voice mailbox values.
voice mailbox unlock
To unlock a voice mailbox, use the voice mailbox unlock command in Cisco Unity Express EXEC mode.
voice mailbox unlock {owner name | telephonenumber tel_number}
Syntax Description
owner name
Name of the mailbox owner. For a general delivery mailbox, this must be the owner's name, not a group member's name.
telephonenumber tel_number
Telephone number assigned to the mailbox.
Command Modes
Cisco Unity Express EXEC
Command History
Usage Guidelines
When a mailbox becomes locked, the owner hears a message stating that the mailbox is unavailable.
Examples
The following example unlocks an individual mailbox:
se-10-0-0-0> enablese-10-0-0-0# voice mailbox unlock owner user3The following example unlocks a general delivery mailbox:
se-10-0-0-0> enablese-10-0-0-0# voice mailbox unlock owner salesThe following example unlocks a mailbox using the extension number:
se-10-0-0-0> enablese-10-0-0-0# voice mailbox unlock telephonenumber 61122Related Commands
voicemail capacity time
To specify the maximum storage space for all recorded messages and greetings, use the voicemail capacity time command in Cisco Unity Express configuration mode.
voicemail capacity time minutes
Syntax Description
minutes
Total storage time in minutes for all recorded messages and greetings in the voice mail system.
Defaults
Licensed storage time
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
This command sets the maximum storage time for all recorded voice mail messages and greetings. The maximum value permitted is determined by the capacity of your Cisco Unity Express module.
Examples
The following example sets the total capacity for all recorded voice mail messages and greetings to 100 hours (6000 minutes):
se-10-0-0-0# config tse-10-0-0-0(config)# voicemail capacity time 6000Related Commands
Displays the properties of a configured mailbox.
Configures a mailbox.
Configures the maximum recording time for any message or greeting in the voice mail system.
voicemail default
To assign default values for all new mailboxes, use the voicemail defaults command in Cisco Unity Express configuration mode.
voicemail default {expiration days | language | mailboxsize mailboxsize_seconds |
messagesize messagesize_seconds}Syntax Description
Defaults
language: U.S. English
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
This command assigns default values for new individual and general delivery mailboxes. These values can be configured later to other values for specific users or mailboxes.
Examples
The following example sets the default values for new mailboxes:
se-10-0-0-0> enablese-10-0-0-0# config tse-10-0-0-0(config)# voicemail default expiration 30se-10-0-0-0(config)# voicemail default mailboxsize 360se-10-0-0-0(config)# voicemail default messagesize 90Related Commands
voicemail operator telephone
To assign an extension as the voice mail operator, use the voicemail operator telephone command in Cisco Unity Express configuration mode.
voicemail operator telephone tel_number
Syntax Description
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
A mailbox owner dials this extension while in the voice mail system to reach the voice mail operator. Do not assign this extension to a group.
This operator extension need not be the same as the auto attendant operator extension. If they are the same, the voice mail user who dials the operator extension while in voice mail reaches the auto attendant menu and then presses "0" to get the operator.
Examples
The following example assigns extension 9000 as the voice mail operator:
se-10-0-0-0# config tse-10-0-0-0(config)# voicemail operator telephone 9000Related Commands
voicemail recording time
To specify the maximum recording length for any message or greeting, use the voicemail recording time command in Cisco Unity Express configuration mode.
voicemail recording time minutes
Syntax Description
Command Modes
Cisco Unity Express configuration
Command History
Usage Guidelines
This command sets the maximum length for any recorded voice mail message and greeting. The maximum value permitted is determined by the capacity of your Cisco Unity Express module.
Examples
The following example sets the maximum recording time for any message or greeting to 15
