Table Of Contents

A - B - C - D - E - F - G - H - I - L - N - O - P - R - S - T - U - V - W -

Index

A

Active Directory, importing from 4-5

Alarms field 5-4

application, creating new 6-1

auto negotiation settings, changing 11-5

B

Backup Data field 8-4

Basedn field 4-7

C

call session flow 1-2

Call Summary report 9-1

Cancel setting 6-3

Cisco Unified Communications Manager

integration steps 10-1

PIMG integration (for Cisco Unified CM 4.x) 10-4

PIMG integration procedures 10-4

SIP integration (for Cisco Unified CM 5.x) 10-9

SIP integration procedures 10-9

TIMG integration (for Cisco Unified CM 4.x) 10-1

TIMG integration procedures 10-2

Client Recognition Summary report 9-6

Confirm setting 6-3

console administration 5-7

Cumulative Data report 9-2

D

data file

department 4-15

employee 4-10

Day settings 6-6

default application 3-2

department administration 7-5

department data file 4-15

Department Prompt report 9-2

department records

adding 7-5

deleting 7-7

finding 7-6

modifying 7-7

Departments report 9-4

Diagnostics field 5-4

Diagnostic Snapshot procedure, running 11-4

dialing rules 5-1

directories

Feeds 4-3

scfeeds 4-3

ssp/prompts/seaa/1/spoken_name 4-4

Directory Update field 8-4

disambiguation history 5-5

disambiguation settings 6-5

DNIS setup 6-2

duplex settings, changing 11-5

E

employee administration 7-1

employee data file 4-10

employee records

adding 7-1

deleting 7-5

finding 7-4

modifying 7-4

error reporting 5-4

F

Failed Utterance Report 9-7

Feeds directory 4-3

G

grammar, rebuilding 4-17

H

hard drive requirements 2-2

hardware requirements 2-1

Holiday settings 6-8

Hourly Summary report 9-3

I

importing data

multiple sources 4-1

multiple sources, process flow illustrated 4-2

installation

license 5-2

post-installation procedures 2-6

L

license installation 5-2

Logging field 5-4

logging in 3-1

N

Name Directory setting 6-3

Names Tuning

overview 8-1

registration 8-2

report 9-6

scheduling tasks 8-2

network speed settings, changing 11-5

Night settings 6-6

NTP time source, changing 2-10

O

Operator Summary report 9-3

P

passwords, changing 5-14

peers, setup 5-5

prompt settings 6-6

R

RAM requirements 2-2

rebuilding grammar 4-17

recognition settings 6-3

Reporting Email field 5-4

reports

Call Summary 9-1

Client Recognition Summary 9-6

Cumulative Data 9-2

Department Prompt 9-2

Departments 9-4

Failed Utterance 9-7

Hourly Summary 9-3

Names Tuning 9-6

Operator Summary 9-3

System Logs 9-8

Transfer Summary 9-5

TTS Employees 9-5

User Summary 9-5

requirements

hardware 2-1

software 2-2

reverting to previous version 2-7

S

sc_sys backup 5-10

sc_sys chpass 5-14

sc_sys commands 5-7

sc_sys eula 5-13

sc_sys license 5-13

sc_sys reip 5-12

sc_sys restart 5-9

sc_sys restore 5-11

sc_sys set SSP_LOGLEVEL 5-14

sc_sys show-license 5-13

sc_sys start 5-8

sc_sys status 5-9

sc_sys stop 5-8

sc_sys version 5-10

scfeeds directory 4-3

Scheduled Tasks

Get Synonyms 8-3

Retrieve Dictionary 8-3

Send Transcription Logs 8-3

Send Word Lists 8-3

Scope field 4-7

script error 3-2

SEAA overview 1-1

Search Filter field 4-7

Security field 4-7

Server DNS Name field 4-6

server models supported 2-1

sFTP

communication, testing 8-2

data transfer 4-3

software requirements 2-2

Speech-Enabled Automated Attendant (SEAA) 1-1

speed dial, setting up 2-6

spoken names

compression format 7-4

importing 4-4

ssp/prompts/seaa/1/spoken_name directory 4-4

SSP logging levels, changing 11-3

System Logs report 9-8

system operation, verifying 3-3

T

Tiebreaker 1 field 4-6

Tiebreaker 2 field 4-6

Transfer Attribute field 4-6

Transfer Summary report 9-5

troubleshooting

application prompts, stuttering 11-3

calls to operator, failure 11-3

name recognition 11-1

name recognition, new employee 11-2

Names Tuning sFTP connection 11-2

transfer failures 11-3

TTS Employees report 9-5

U

upgrading 2-6

User Summary report 9-5

V

Voicemail setting 6-9

W

Weekend settings 6-8