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User Guide for the Cisco Unity Phone Interface (Release 8.x with Microsoft Exchange
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Enrolling as a Subscriber
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Voicemail Basics
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Managing Deleted Messages in the Deleted Items Folder
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Using the Fax Option
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Finding Messages
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Monitoring Messages as Callers Leave Them
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Managing Your Personal Greetings
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Changing Message Notification Settings
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Managing Private Lists
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Changing Your Personal Settings
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Changing Message Settings
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Using Voice Recognition
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Changing Settings for Call Transfer Rules
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Changing Recording and Playback Settings
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Broadcast Messages
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Managing the Size of Your Mailbox
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Feedback
Table Of Contents
Managing Your Personal Greetings
Enabling or Disabling Personal Greetings
Setting Personal Greetings to Use the System Greeting
Managing Your Personal Greetings
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About Your Personal Greetings
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About Your Personal Greetings
Cisco Unity allows you to record up to five personal greetings. You can enable as many greetings as you want, and you can specify how long you want a greeting enabled.
This section describes the personal greetings available to you. Note that Cisco Unity plays the greetings that you enable for the applicable situation, while some greetings override other greetings when they are enabled.
Standard Greeting
This greeting plays during the work hours that your Cisco Unity administrator specified for your organization, or in other situations when no other greeting is enabled.
By design, the standard greeting cannot be disabled.
Alternate Greeting
Enable this greeting to play during a specific time period when you want to indicate special circumstances, such as when you are on vacation. (For example, "I will be out of the office until....")
As long as it is enabled, the alternate greeting overrides all other greetings.
Your Cisco Unity administrator specifies whether Cisco Unity transfers callers to your greeting without ringing your phone, whether callers are able to skip your greeting, and whether callers can leave you a message when your alternate greeting is enabled. The Alternate Greeting page in the Cisco PCA indicates the caller options that your administrator has enabled for you. It is important to note that caller options do not apply when an outsider caller or another subscriber dials your extension directly.
Your Cisco Unity administrator also determines whether alternate greeting notices are enabled for the system. Alternate greeting notices are a type of message receipt and work as follows: whenever a subscribers leaves or sends a message to another subscriber who has the alternate greeting enabled, Cisco Unity delivers the message and also sends the sender an alternate greeting notice. The notice says: "The alternate greeting for <subscriber name or ID> is on and will remain on until <expiration date for the greeting>. The message you sent was delivered, but the recipient may not be available to play it."
Tip
Cisco Unity may play a prompt to remind you when your alternate greeting is enabled after you log on by phone.
Busy Greeting
Enable this greeting to indicate when you are on the phone. (For example, "I am currently on another line, please leave a message....")
As long as it is enabled, the busy greeting overrides the standard, closed, and internal greetings when your phone is busy.
Note that not all phone systems provide the support necessary for the Cisco Unity busy greeting to work. For assistance, talk to your Cisco Unity administrator.
Closed (Off Hours) Greeting
Enable this greeting if you want Cisco Unity to play a special greeting during the nonwork hours that your Cisco Unity administrator specified for your organization. (For example, "Sorry, I am not available to answer your call. Company office hours are...")
As long as it is enabled, the closed greeting overrides the standard greeting during nonbusiness hours.
Internal Greeting
Enable this greeting to provide information that coworkers need to know. (For example, "I will be in conference room B until noon today....")
As long as it is enabled, the internal greeting overrides the standard and closed greetings, and plays only to callers within your organization when you do not answer your phone.
Note that not all phone systems provide the support necessary for the Cisco Unity internal greeting to work. For assistance, talk to your Cisco Unity administrator.
Recording Personal Greetings
Note
This section contains two procedures:
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To Rerecord Your Current Greeting
Step 1
Step 2
Step 3
Tip
To Record Another Greeting
Step 1
Step 2
Step 3
Step 4
Step 5
Tip
Enabling or Disabling Personal Greetings
When you enable a greeting, you specify how long you want it enabled. Cisco Unity will play the greeting in the applicable situation until the date and time that you specified arrives, and then the greeting is automatically disabled. (For example, you can set your alternate greeting to stop playing on the day that you return from a vacation.) You can also enable a greeting to play indefinitely, which is useful when you enable a busy or a closed greeting.
When a greeting is enabled but not recorded, Cisco Unity plays a prerecorded system greeting.
Note
You can disable a greeting at any time. When a greeting is disabled, Cisco Unity no longer plays it, although the recording is not erased. (However, note that if you enable the system greeting when you already recorded a personal greeting, your personal greeting is no longer available by phone.)
This section contains two procedures:
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To Enable or Disable Your Alternate Greeting
Step 1
Step 2
Step 3
Step 4
Step 5
To Enable or Disable Your Closed, Busy, or Internal Greeting
Step 1
Step 2
Step 3
Step 4
Step 5
Tip
Step 6
Setting Personal Greetings to Use the System Greeting
A system greeting is a prerecorded greeting that Cisco Unity plays along with your recorded name (for example, "Sorry, <Your Name> is not available"). If you do not have a recorded name, Cisco Unity plays your extension instead.
To Set a Greeting to Use the System Greeting
Step 1
Step 2
Step 3
Step 4
Step 5
Tip
