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Table Of Contents

Monitoring the Cisco Unity 8.x Server

Using the Status Monitor in Cisco Unity 8.x

Using the Event Monitoring Service in Cisco Unity 8.x

Setting Up SNMP Notification

Setting Up Event Notification


Monitoring the Cisco Unity 8.x Server

•Using the Status Monitor in Cisco Unity 8.x

•Using the Event Monitoring Service in Cisco Unity 8.x

Using the Status Monitor in Cisco Unity 8.x

The Status Monitor is a Web-based application on the Cisco Unity server that runs separately from the Cisco Unity Administrator. It contains pages that provide information about system status, ports, reports, and disk drives. Each page of the Status Monitor displays key status information from the other Status Monitor pages in the taskbar at the bottom of the screen. (See Table 2-1 for information about each page in the Status Monitor.)

To access the Status Monitor, use one of the two procedures below. The method you use to log on to the Status Monitor depends on the authentication method that it uses. To learn more about the authentication methods that you can use with the Cisco Unity Administrator and the Status Monitor, see the "Determining Which Authentication Method to Use for the Cisco Unity Administrator and Status Monitor" section in the "Authentication for Cisco Unity Applications" chapter of the Security Guide for Cisco Unity Release 8.x at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/security/guide/8xcusecx.html.

For more information on the accounts that you can use to access Cisco Unity, see the "Best Practices for Accounts That Are Used to Access the Cisco Unity Administrator" section in the "Securing Accounts" chapter of the Security Guide.

To Log On to the Status Monitor When It Uses Integrated Windows Authentication

Step 1 Log on to Windows on the Cisco Unity server (or a remote computer) by using either the administration account or an applicable Active Directory account.

Step 2 If you logged on to the Status Monitor on the Cisco Unity server, double-click the desktop shortcut to the Status Monitor.

If you logged on to the Status Monitor on a computer other than the Cisco Unity server, start Internet Explorer, and go to http://<Cisco Unity server name>/status.

Step 3 If Internet Explorer prompts you for a user name and password, enter the user name, password, and domain for the administration account or for an applicable Active Directory account.

To Log On to the Status Monitor When It Uses Anonymous Authentication

Step 1 Log on to Windows on the Cisco Unity server (or a remote computer) by using any domain account that has the right to log on locally.

Step 2 If you logged on to the Status Monitor on the Cisco Unity server, double-click the desktop shortcut to the Status Monitor.

If you logged on to the Status Monitor on a computer other than the Cisco Unity server, start Internet Explorer, and go to http://<Cisco Unity server name>/status.

Step 3 On the Cisco Unity Log On page, enter either the user name, password, and domain for the administration account, or enter the user name, password, and domain for an applicable Active Directory account, and click Log On.

Table 2-1 describes each page in the Status Monitor.

Table 2-1 Status Monitor Pages 

Button
Page Name
Description

System Status

Shows whether Cisco Unity is operating, and allows you to start and exit from Cisco Unity. You can choose to exit after all calls are finished or to interrupt calls in progress with a message and then disconnect all calls and exit.

Port Status

Shows the status of each port. This page is useful for testing and troubleshooting. For example, you can monitor an incoming call to see which call handlers the call is routed to.

Report Status

Shows the status of reports that have been generated.

Disk Drive Status

Shows the total size and the available space of each drive and partition on the Cisco Unity server.

Help

Displays Help.


Access to the Status Monitor is controlled by class of service. Internet Explorer is also required to view the Status Monitor pages.

To Set Up or Modify Access to the Status Monitor

Step 1 In Cisco Unity Administrator, go to any Subscribers > Class of Service page.

Step 2 Click the Find icon.

Step 3 Double-click the class of service that you want to modify.

Step 4 Go to the System Access page.

Step 5 Check the Cisco Unity Administrator Application Access check box.

Step 6 Under Troubleshooting and Administration, check the Status Monitor Access check box.

Step 7 Click the Save icon.

Using the Event Monitoring Service in Cisco Unity 8.x

The Event Monitoring Service (EMS) utility sends email, voice messages, or both to subscribers or public distribution lists in response to an error condition or potential problem on the Cisco Unity server. The EMS can also send SNMP alerts and syslog notifications for Simple Network Management Protocol (SNMP) configurations. The utility monitors the Windows application log and sends a notification when a specified event occurs, such as "Disk almost full."

The EMS has one predefined event notification, All Unity Errors, that sends notification for all errors that originate from a Cisco Unity component. This predefined event notification is disabled by default and cannot be deleted. However, you can modify the All Unity Errors event by excluding individual sources.

By using the EMS, you can do the following:

•Create new event notifications

•Modify existing event notifications

•Add recipients

•Delete recipients

•Enable and disable event notifications

•Individually enable and disable the receipt of event notifications for specific recipients

•Configure how frequently recipients are notified for a particular event

•Choose the message type with which EMS notifies recipients (for details, see Table 2-2)

Table 2-2 Types of Message Notifications That EMS Can Send 

Message Type
Description

Voice message

A recorded notification is sent to one or more subscribers or public distribution lists. With this option, you can use the default message, or you can record the message you want to be sent. The recording must be a WAV file. If Cisco Unity is configured for failover, the WAV file must also be saved on the secondary server. You can use a recording and playback device on the active primary server to record your message.

Email message

A text message is sent to one or more subscribers or public distribution lists.

SMTP message

A text message is sent by using the SMTP server included with IIS. This capability is useful when you want to send notification through the Internet to an email address at another location. Because this method does not depend on Cisco Unity for the notification, it can be used to monitor events that indicate catastrophic failure of Cisco Unity.

SNMP trap

SNMP trap notification works with the Remote Serviceability Kit (RSK) to allow you to configure SNMP notifications for monitored Windows Event log entries. You configure the SNMP destinations via the SNMP Service properties in the Services configuration manager in Windows. For information on setting up SNMP on the Cisco Unity server, see the "Setting Up SNMP Notification" section.

Syslog

A Windows Event log entry is sent through the IP network to a syslog server.

Failover

Failover notification initiates a failover on any event for which this recipient is enabled. Use this type of notification with extreme caution. Create a unique recipient for failover notification and use this recipient only for very specific Cisco Unity error events.


The EMS monitors the Windows Event logs; it does not write events to the system or security logs. For information on how to generate an Event log report for all application events on the Cisco Unity server, or for the events that apply only to Cisco Unity, see the "Event Log Report in Cisco Unity 8.x" section on page 10-10. You can also view application events by using the Windows Event Viewer (on the Windows Start menu, click Programs > Administrative Tools > Event Viewer). You can identify the Cisco Unity events as those events that begin with CiscoUnity (for example, "CiscoUnity_LogMgr"). For more information on Windows events, refer to the Windows Event Viewer Help.

Setting Up SNMP Notification

Do the following procedures if you want to use Simple Network Monitoring Protocol (SNMP) notification with the Event Monitoring Service (EMS) utility.

Note that SNMP notification requires that the following services be set up before doing these procedures:

•Microsoft Windows Simple Network Monitoring Protocol service. For configuration instructions, see the Microsoft Windows Help.

•EMS. For configuration instructions, see the "Setting Up Event Notification" section.

To Set Up the Remote Serviceability Kit

Step 1 On the Cisco Unity server, double-click the Cisco Unity Tools Depot icon.

Step 2 In the left pane, under Diagnostic Tools, double-click Remote Serviceability Kit Configuration Wizard.

Step 3 Follow the on-screen instructions.

Step 4 Close the Tools Depot window.

Step 5 Continue with the following "To Set Up SNMP Security" procedure.

To Set Up SNMP Security

The Windows SNMP agent provides security through the use of community names and authentication traps.

Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Administrative Tools > Services.

Step 2 In the Services window, right-click the SNMP Service.

Step 3 Click Properties.

Step 4 In the SNMP Service Properties dialog box, click the Security tab.

Step 5 Under Accepted Community Names, click Add.

Step 6 In the Community Name field, enter the name of the community.

Step 7 In the Community Rights field, choose either Read Only or Read Write. (If you want to be able to change the Cisco Unity configuration parameters, choose Read Write.)

Step 8 Click Add.

Step 9 Choose the Accept SNMP Packets from These Hosts option if you want to allow only specific Network Management System (NMS) hosts to query the SNMP extension agent.

Step 10 Click Add.

Step 11 Enter the IP address for the hosts that are allowed to query the SNMP extension agent.

Step 12 Click Add.

Step 13 If you want to receive SNMP authentication failure traps, check the Send Authentication Trap check box.

Step 14 Click Apply.

Step 15 Continue with the following "To Set Up the SNMP Trap Receiver" procedure. Do not close the SNMP Service Properties dialog box.

To Set Up the SNMP Trap Receiver

Step 1 In the SNMP Service Properties dialog box, click the Traps tab.

Step 2 In the Community Name field, enter the community name that you want to use in the trap messages that are generated from this host.

Step 3 Click Add to List.

Step 4 Under the Trap Destinations field, click Add.

Step 5 In the SNMP Service Configuration dialog box, enter the IP address or hostname of the trap destination.

Step 6 Click Add.

Step 7 Repeat Step 4 through Step 6 for each trap destination that you want.

Step 8 In the SNMP Service Properties dialog box, click Apply.

Step 9 Continue with the following "To Confirm that the SNMP Service Is Started" procedure. Do not close the SNMP Service Properties dialog box.

To Confirm that the SNMP Service Is Started

Step 1 Click the General tab.

Step 2 Confirm that the Startup Type field is set to Automatic. If the Startup Type is set to any other value, click Automatic.

Step 3 Confirm that the Service Status is Started. If the Service Status is any other value, under Service Status, click Start.

Step 4 Click OK.

Setting Up Event Notification

Do the following procedure to set up event notification. For instructions on modifying events, message types, or recipients, refer to the Event Monitoring Service (EMS) Help.

To Set Up Event Notification

Step 1 On the Cisco Unity server, click the Cisco Unity Tools Depot icon.

Step 2 In the left pane of the Tools Depot window, expand Diagnostic Tools, and double-click Event Monitoring Service.

Step 3 If you are starting the Event Monitoring Service for the first time, when prompted, enter the password for the account that the AvCsMgr service logs on as, and click OK. Otherwise, continue to Step 4.

Step 4 On the File menu, click New > Recipient. The Create New Recipient dialog box appears.

Step 5 In the Recipient Name field, enter a name for the recipient.

Step 6 To select the methods of notification for this recipient, complete the information on one or more of the tabs as applicable:

•Click the Voice Mail tab. Select either a Subscriber or a Distribution List.

•Click the E-Mail tab. Select either a Subscriber or a Distribution List.

•Click the SMTP tab. Enter a fully qualified SMTP address that you want to receive notification. Click >> to add one or more SMTP addresses to the SMTP Addresses list.

•Click the SNMP Trap tab. Check the SNMP Trap Enabled check box.

•Click the Syslog tab. Check the Enabled check box. In the Destination Host Address field, enter the IP address of the syslog server that you want to receive the Event log message.

•To initiate failover on any event for which this recipient is enabled, click the Failover tab. We recommend that you create a unique recipient that is used only for initiation of failover.

Step 7 Click OK.

Step 8 In the File menu, click New > Event. The Add New Event dialog box appears.

Step 9 In the Source list, click the name of the source for the error you want to monitor. Or, you can import an event that you have copied from the Windows Event log to the clipboard.

Step 10 Under ID, click one of the following:

All Event IDs

Sends notification for all Event log messages from the source you selected in Step 9.

Specific Event ID

Sends notification only for the Event ID you enter in the field to the right of this option.


Step 11 In the Type list, click one of the following:

Errors

Sends notification only for error events that appear in the Event log.

Errors & Warnings

Sends notification for error and warning events that appear in the Event log.

Errors, Warnings & Informational

Sends notification for error, warning, and informational events that appear in the Event log.


Step 12 In the Notes field, enter text to indicate what this event monitors.

Step 13 To configure a voice message for use with message notifications, continue with Step 14.

To configure email or SMTP content for use with message notifications, continue with Step 15.

Step 14 Select a voice message for use with voice message notifications by doing the following sub-steps:

a. To the right of the Voice Mail File Name field, click ..., browse to the WAV file you want to use as the voice message, and click Open. EMS will send this recording as a voice message.

b. In the Voice Mail Priority list, click Urgent or Normal, as applicable.

c. Click OK.

d. Continue with Step 16.

Step 15 Configure email or SMTP content for use with email or SMTP notifications by doing the following sub-steps:

a. In the E-Mail Subject field, enter the subject line for the email or SMTP notification that EMS will send. You can enter text, or right-click to see a menu of insertion strings that EMS provides. For example, you can enter Cisco Unity Failover Occurred.

b. In the E-Mail Priority field, click Urgent or Normal, as applicable.

c. In the E-Mail Body field, accept the default body text, or enter customized text for the email or SMTP notification that EMS will send. You can enter text, or right-click to see a menu of insertion strings that EMS provides.

d. Click OK.

e. Continue with Step 16.

Step 16 In the left pane of the Event Monitoring Service window, click the monitored event for which you want to add recipients.

Step 17 In the right pane, under Recipients, click the Add Recipients icon.

Step 18 In the Edit Recipients for Event dialog box, check the Active check box for the recipients you want to receive the event notification, and click OK.

Step 19 Near the top of the right pane, check the Active check box.

Step 20 At the top of the right pane, click Apply.

Step 21 Close the Event Monitoring Service window and the Tools Depot window.