Table Of Contents

Installing and Configuring a Cisco Unity 8.x Voice-Recognition Server

Installing Software on the Cisco Unity 8.x Voice Recognition Server

Configuring Cisco Unity 8.x Voice-Recognition Software

Installing and Configuring a Cisco Unity 8.x Voice-Recognition Server

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Use the following task list to install and configure voice-recognition software on the voice-recognition server.

This appendix assumes that the Cisco Unity license includes voice recognition and that you are installing and configuring a voice-recognition server for a new Cisco Unity system. If you are adding a voice-recognition server to an existing Cisco Unity system, see the "Adding Voice Recognition" section in the "Adding Features to the Cisco Unity 8.x System" chapter in the Reconfiguration and Upgrade Guide for Cisco Unity at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/upgrade/guide/8xcurugx.html.

1. Place the voice-recognition server in a dry, cool area that is free of dust and that is near a network connection.

2. Attach the network cable(s) to the voice-recognition server.

If the server contains a dual NIC, ensure that you connect the cable to the primary NIC, if you configured the dual NIC for AFT or NFT, or to the NIC that is enabled.

3. Install software on the voice-recognition server. See the "Installing Software on the Cisco Unity 8.x Voice Recognition Server" section

4. Configure the voice recognition software. See the "Configuring Cisco Unity 8.x Voice-Recognition Software" section.

Installing Software on the Cisco Unity 8.x Voice Recognition Server

To Install Software on the Voice Recognition Server

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Step 1 Insert the installation CD into the tray and restart the server, so the server boots from the CD.

Step 2 If another operating system is already installed on the voice-recognition server, an error message displays. Choose the options to overwrite the existing file system.

The installation application performs hard disk, BIOS, and RAID checks, and updates the system configuration if required. Updates may require that the system reboot again.

Step 3 On the Set Password page, enter passwords for the root user and for the cuadmin user:

•The root user account is used for console access.

•The cuadmin user account is the account that you specify when you configure voice recognition in the Cisco Unity Administrator in the next procedure. This account cannot access the console.

Step 4 On the Network Configuration page, enter the applicable values. Contact the network administrator for more information.

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Note We recommend that you specify a static IP address for the voice-recognition server.

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Step 5 On the Time Zone page, choose the time zone that most closely matches the location of your machine.

Step 6 On the Date/Time page, if you do not want to synchronize the system clock on the voice-recognition server with an NTP server on the network, specify the current date and time.

If you do want to synchronize the system clock on the voice-recognition server with an NTP server on the network:

a. Check the Enable Network Time Protocol check box.

b. Click Add, and follow the on-screen prompts to add one or more NTP servers.

Step 7 Follow the on-screen prompts to complete the installation.

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Configuring Cisco Unity 8.x Voice-Recognition Software

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Caution We recommend that you do the following procedure after hours. Configuring the voice-recognition server requires restarting Cisco Unity.

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To Configure the Voice-Recognition Server in Cisco Unity Administrator

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Step 1 In the Cisco Unity Administrator, go to the Configuration > Voice Recognition > ASR Servers page.

Step 2 On the Voice Recognition Servers page, click Add Server.

Step 3 In the Server 1 row of the table, enter values for the following settings:

a. In the IP Address field, enter IP address of the voice-recognition server.

b. In the Server Port field, enter the port on which the voice-recognition server listens. Typically this is 4900.

c. In the Session Limit field, enter the number of concurrent voice-recognition sessions that can be created on the Cisco Unity server. Use the total number of voicemail ports that are configured on the Cisco Unity server or the maximum number of supported sessions, whichever is lower. (The maximum number of supported sessions may be lower than the number of ports supported for some Cisco Unity platform overlays.) For the maximum supported session limit, see the "Voice-Recognition Session Limit" section under "Limitations and Restrictions" in the applicable Release Notes for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

d. In the Login Name and Password fields, enter cuadmin and the password that you specified for the cuadmin account when you installed software on the voice-recognition server. Note that the Login Name field is case sensitive; use all lower-case letters when entering cuadmin in this field.

Step 4 Click the Save icon.

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Note Cisco Unity does not support configuring more than one voice-recognition server.

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Step 5 Restart the Cisco Unity server:

a. Right-click the Cisco Unity icon in the status area of the taskbar.

(If the Cisco Unity icon is not in the taskbar, browse to the CommServer directory, and double-click AvCsTrayStatus.exe.)

b. Click Stop Cisco Unity.

c. Click OK to confirm that you want to exit the Cisco Unity software. Cisco Unity stops running when all calls are finished, and an "X" appears in the Cisco Unity icon.

d. Right click the Cisco Unity icon (or AvCsTrayStatus.exe) again and click Start Cisco Unity.

Cisco Unity will take up to 15 minutes to transfer information to the voice-recognition server. Until this process is complete, name recognition will not function.

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