Table Of Contents
Customizing the Cisco Unity 8.x Platform
Configuring a Dual NIC in the Cisco Unity 8.x Server
Installing the NIC-Configuration Utility on the Cisco Unity 8.x Server
Configuring a Dual NIC on the Cisco Unity 8.x Server
Obtaining Cisco Unity 8.x License Files
Determining the Partner Exchange Server for Cisco Unity 8.x
Installing Cisco Unity 8.x Prerequisites
Setting the SQL Server 2005 Express or MSDE 2000 System Administrator Password for Cisco Unity 8.x
Changing Folder Settings in Windows Explorer for Cisco Unity 8.x
Installing Microsoft Updates and Cisco Security Agent for Cisco Unity on the 8.x Server
Installing Antivirus Software on the Cisco Unity 8.x Server (Optional)
Connecting the Cisco Unity 8.x Server to the Network
Configuring TCP/IP Properties for the Cisco Unity 8.x Server
Verifying the IP Address and the Network Connection for the Cisco Unity 8.x Server
Installing Active Directory or Adding the Cisco Unity 8.x Server to an Existing Domain
Active Directory
Existing Domain
Disabling Antivirus Services on the Cisco Unity 8.x Server
Verifying Network Prerequisites for the Cisco Unity 8.x Server
Customizing the Cisco Unity 8.x Platform
Revised February 11, 2010
In this chapter, you do the following tasks in the order listed:
1. 
If the Cisco Unity server contains a dual NIC: Configure the dual NIC or verify the configuration. See the "Configuring a Dual NIC in the Cisco Unity 8.x Server" section.
2. Complete registration information on Cisco.com to obtain the applicable license files. See the "Obtaining Cisco Unity 8.x License Files" section.
3. Determine the Exchange server that Cisco Unity will connect with, known as the partner Exchange server. See the "Determining the Partner Exchange Server for Cisco Unity 8.x" section.
4. Use the Cisco Unity System Setup Assistant to install required Windows components, database, and required service packs. See the "Installing Cisco Unity 8.x Prerequisites" section.
5. If the system is using SQL Server 2005 Express or MSDE 2000: Set the SQL Server Express or MSDE system administrator password. See the "Setting the SQL Server 2005 Express or MSDE 2000 System Administrator Password for Cisco Unity 8.x" section.
6. Change folder settings in Windows Explorer so that all files and folders are visible during Cisco Unity troubleshooting, if applicable. See the "Changing Folder Settings in Windows Explorer for Cisco Unity 8.x" section.
7. Run the Cisco Unity Server Updates wizard to install Microsoft security updates and, optionally, Cisco Security Agent for Cisco Unity. See the "Installing Microsoft Updates and Cisco Security Agent for Cisco Unity on the 8.x Server" section.
Caution Do not install the latest service packs that are recommended for use with Cisco Unity yet. Any service packs qualified for use with the current version of Cisco Unity after the current version was released have not been tested with Cisco Unity Setup and may cause Setup to fail.
8. Optional: Install antivirus software. See the "Installing Antivirus Software on the Cisco Unity 8.x Server (Optional)" section.
9. Connect the Cisco Unity server to the network. See the "Connecting the Cisco Unity 8.x Server to the Network" section.
10. Configure TCP/IP properties. See the "Configuring TCP/IP Properties for the Cisco Unity 8.x Server" section.
11. Confirm that the server has a valid IP address and is connected to the network. See the "Verifying the IP Address and the Network Connection for the Cisco Unity 8.x Server" section.
12. Install Microsoft Active Directory, or add the Cisco Unity server to an existing domain. See the "Installing Active Directory or Adding the Cisco Unity 8.x Server to an Existing Domain" section.
13. If antivirus software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Disable antivirus services. See the "Disabling Antivirus Services on the Cisco Unity 8.x Server" section.
14. Check network prerequisites. See the "Verifying Network Prerequisites for the Cisco Unity 8.x Server" section.
When you are finished with this chapter, return to Chapter 1, "Overview of Mandatory Tasks for Installing Cisco Unity 8.x" to continue installing the Cisco Unity system.
Note The tasks in the list reference detailed instructions in the Installation Guide for Cisco Unity and in other Cisco Unity documentation. Follow the documentation for a successful installation.
Configuring a Dual NIC in the Cisco Unity 8.x Server
Note If the Cisco Unity server does not contain a dual NIC, skip this section.
We recommend that a dual NIC be configured in adapter fault tolerant mode (AFT) or network fault tolerant (NFT) mode. One NIC is designated as the primary and the other NIC as the secondary for active-passive fault tolerance. In this configuration, the primary (active) NIC handles 100 percent of the traffic. Only in the event that the primary NIC becomes unavailable does the secondary NIC then become active and handle 100 percent of the traffic.
Alternatively, if you do not want to configure AFT or NFT, or do not have a second LAN port available, the following configurations are supported, though not recommended:
•Disable TCP/IP for the second NIC, which allows you to re-enable the second NIC remotely if the first NIC fails. (Use the Network and Dial-up Connections Control Panel to disable TCP/IP for the second NIC.)
•Disable the second NIC in the BIOS. (On some Cisco Unity servers, the second NIC is disabled in the BIOS by default.)
Caution Not plugging a network cable into the second NIC is not sufficient. You must either disable TCP/IP for the second NIC or disable the second NIC in the BIOS, or Cisco Unity may not work properly.
If you installed Windows by using the Cisco Unity Platform Configuration discs, skip to the "Configuring a Dual NIC on the Cisco Unity 8.x Server" section. (The NIC-configuration utility was installed automatically.)
If you installed Windows by using a retail Windows disc, you need to install the NIC-configuration utility before you can configure the dual NIC. Do the applicable procedures in the following two sections, "Installing the NIC-Configuration Utility on the Cisco Unity 8.x Server" and "Configuring a Dual NIC on the Cisco Unity 8.x Server."
Installing the NIC-Configuration Utility on the Cisco Unity 8.x Server
Note If you installed Windows by using the Cisco Unity Platform Configuration discs, skip this section.
Do the applicable procedure in this section, depending on whether the Cisco Unity server was manufactured by Hewlett-Packard or IBM and, for IBM, depending on whether you have an Intel or a Broadcom installation disc (the disc corresponds with the brand of NIC installed in the server):
•To Install the Hewlett-Packard NIC-Configuration Utility
•To Install the IBM NIC-Configuration Utility by Using a Broadcom Disc
•To Install the IBM NIC-Configuration Utility by Using an Intel Disc
(Cisco-branded servers that have a model number ending in "H" were manufactured by Hewlett-Packard. Cisco-branded servers that have a model number ending in "I" were manufactured by IBM.)
Note The following procedures are intended for the software shipped with the Cisco Unity servers that were shipping at the time this document was published. Procedures for older or newer servers may differ.
To Install the Hewlett-Packard NIC-Configuration Utility
Step 1 Insert the Hewlett-Packard SmartStart disc in the DVD drive.
Step 2 Browse to the directory Compaq\Csp\Nt, and double-click Setup.exe.
Step 3 In the right pane of the HP Remote Deployment utility, select and delete all items except HP ProLiant Network Configuration Utility <version> for Windows 2003.
Step 4 Click Install.
Step 5 Follow the on-screen prompts to complete the installation.
To Install the IBM NIC-Configuration Utility by Using a Broadcom Disc
Step 1 Insert the Broadcom NetXtreme Gigabit Ethernet Software disc in the DVD drive.
If the installation program does not appear automatically, browse to the root of the CD, and double-click Launch.exe.
Step 2 In the installation program, click Management Programs.
Step 3 Follow the on-screen prompts until you are prompted to select the applications to install.
Step 4 Check the Control Suite and BASP check boxes.
Step 5 Follow the on-screen prompts to complete the installation.
To Install the IBM NIC-Configuration Utility by Using an Intel Disc
Step 1 Insert the Intel Ethernet Software disc in the DVD drive.
If the installation program does not appear automatically, browse to the root of the CD, and double-click Autorun.exe.
Step 2 Follow the on-screen prompts to complete the installation.
Configuring a Dual NIC on the Cisco Unity 8.x Server
To Configure a Dual NIC in the Cisco Unity Server
Step 1 Start the NIC-configuration utility:
a. On the Windows Start menu, click Settings > Control Panel.
b. Choose the applicable option, depending on the server model and NIC brand:
Hewlett-Packard or Cisco MCS server
with model number ending in "H"
|
Click HP Network.
|
IBM or Cisco MCS server
with model number ending in "I"
|
•For a Broadcom dual NIC, click Broadcom Control Suite 2.
•For an Intel dual NIC, click Intel(R) PROSet Wired.
|
Step 2 Configure the dual NIC—or verify the configuration—so that the following conditions are met:
•Both NICs are connected to the same network segment (in other words, both are connected to the same Layer 3 subnet and the same Layer 2 Ethernet broadcast domain).
•Both share the same IP address.
•Both are set up for AFT or for NFT. See the NIC-configuration utility Help.
Step 3 Write down the MAC address that now applies to both NICs. You will need it when you obtain license files in the "Obtaining Cisco Unity 8.x License Files" section.
Step 4 Restart the Cisco Unity server for any changes to take effect.
Obtaining Cisco Unity 8.x License Files
License files, which enable the features purchased by the customer, are required for installing Cisco Unity software, for some upgrades, and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.
Shortly after registration, Cisco emails the license files. The email from Cisco contains instructions on how to save and store the files. The Cisco Unity installation guide later provides specific instructions on the use of the license files. (For more information on licensing, see the white paper Licensing for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_white_papers_list.html.)
The following information is required during registration:
•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity server.
•The product authorization key (PAK), which is included with the Cisco Unity DVDs.
If the server contains a dual NIC and you configured it for fault tolerance by using the procedure in the "Configuring a Dual NIC in the Cisco Unity 8.x Server" section, you already have the MAC address. Skip to the "To Register and Obtain the License Files" procedure.
If the server contains one NIC or if the server contains a dual NIC that you did not configure for fault tolerance, do the following two procedures in the order listed.
To Get the MAC Address of the Cisco Unity Server When the Server Contains One NIC or an Unteamed Dual NIC
Step 1 On the server on which Cisco Unity will be installed, on the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Write down the value of Physical Address, excluding the hyphens, or save it to a file that you can access during online registration. (For example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5.)
If the server contains a dual NIC, two values will appear. Write down the value for the NIC that you will use to connect the Cisco Unity server to the network.
Step 4 Close the Command Prompt window.
To Register and Obtain the License Files
Step 1 Browse to the registration website at http://www.cisco.com/go/license (URL is case sensitive).
You must be a registered user on Cisco.com to obtain license files.
Step 2 Enter the PAK or software serial number, and click Submit.
Step 3 Follow the on-screen prompts.
Step 4 Shortly after registration, you will receive an email with the Cisco Unity license files.
If license files are lost, it can take up to one business day to get another copy.
If you do not receive the license files within 1 hour or to get another copy of a license file, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:
Or open a service request using the TAC Service Request Tool at http://tools.cisco.com/ServiceRequestTool/create/DefineProblem.do.
You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK, which is included with Cisco Unity DVDs.
Note Cisco Unity software comes with a default license file that has a minimal number of settings. The license file allows installation of a Cisco Unity demonstration system. For information and instructions on installing a demonstration system, see the "Cisco Unity Demonstration System" section of the Cisco Unity release notes.
Determining the Partner Exchange Server for Cisco Unity 8.x
When you run the Cisco Unity System Setup Assistant to install prerequisites, you will be prompted to select an Exchange server for Cisco Unity to connect with. The server is known as the partner Exchange server, or the partner server. You determine now which server you will use as the partner server, based on the following information:
•When Exchange is installed on the Cisco Unity server, the Cisco Unity server is the partner Exchange server.
•When all Cisco Unity subscriber mailboxes will be homed on the same Exchange server, use that server as the partner server.
•When Cisco Unity subscriber mailboxes will be homed on more than one Exchange server, consider the following general guidelines for deciding which server to use as the partner server:
–All voice messages from outside callers pass through the partner server on their way to user mailboxes. Use an Exchange server based on its ability to handle the additional traffic.
–When Exchange 2003 is configured for active/active or active/passive clustering, use either an Exchange server outside the cluster or the Exchange virtual server in the cluster. (When you run the Message Store Configuration wizard later in the installation, the wizard lists only these Exchange servers.)
–When Exchange 2007 clustering is configured, use either an Exchange server outside the cluster or a cluster mailserver. (When you run the Message Store Configuration wizard later in the installation, the wizard lists only these Exchange servers.)
•When Cisco Unity subscriber mailboxes will be homed in Exchange 2007 and in Exchange 2003, choose a partner server based on the considerations already mentioned as well as the roles installed on the server and ease of access to Exchange 2007 servers:
–To be used as the partner Exchange server, an Exchange 2007 server must have the Mailbox server role installed.
–If you choose an Exchange 2007 server, when you run the Cisco Unity Message Store Configuration wizard later in the installation process, the wizard creates scripts that must be run either on the partner Exchange 2007 server or on another Exchange 2007 server on which Exchange Management Shell is installed. (The scripts create Exchange mailboxes that Cisco Unity cannot create directly in Exchange 2007.) By default, scripts cannot be run remotely, so you may need to be at an Exchange 2007 server to run them. If physical access to the Exchange servers is restricted, you can choose an Exchange 2003 server as the partner Exchange server, and Cisco Unity can create the accounts automatically.
You specify the partner server later in the installation process.
Installing Cisco Unity 8.x Prerequisites
The Cisco Unity System Setup Assistant helps customize the platform for Cisco Unity by checking for and installing SQL Server, Windows components, Microsoft service packs, and other software required by Cisco Unity. (For a detailed list, see Components and Software Installed by the Cisco Unity Platform Configuration Discs and the Cisco Unity System Setup Assistant at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/pcd/cupcd.html.)
To Install Cisco Unity Prerequisites
Step 1 Log on to Windows by using an account that is a member of the local Administrators group.
Step 2 If Cisco Unity DVD 1, the Cisco Unity Prerequisites DVD, or the Cisco Unity Data Store DVD is located on a network share, authenticate on the other server before you continue. For example, start Windows Explorer, browse to the network share, and, when prompted, enter the username and password for an Active Directory account that has access to that location.
Step 3 If Internet Explorer Enhanced Security is enabled on the Cisco Unity server, add the network share as a local intranet site in Internet Explorer.
Step 4 In the root directory of Cisco Unity DVD 1, double-click Setup.exe.
Step 5 If prompted, double-click the language of your choice to continue the installation.
Step 6 Verify that Software Prerequisites is selected, and click Run Task.
Step 7 On the Choose Your Configuration page, set the following fields:
<x> Ports to Be Installed
|
Enter the number of voice ports that you are connecting with the Cisco Unity server.
The assistant uses the information to determine whether the system requires SQL Server, SQL Server Express, or MSDE. For systems with more than 32 ports, SQL Server is required. Otherwise, SQL Server Express or MSDE is required.
|
This Server Is a Primary or Secondary Server in a Failover Pair
|
Confirm that the This Server Is a Primary or Secondary Server in a Failover Pair check box is unchecked.
|
Choose the Exchange Version and the Location of the Partner Exchange Server
|
Choose the Exchange version and configuration that you decided on in the "Determining the Partner Exchange Server for Cisco Unity 8.x" section.
|
Step 8 Click Next. The assistant lists the applicable prerequisites and indicates whether or not they are met.
Step 9 Follow the prompts to install any missing components until you are prompted to install the data store.
If a Microsoft AutoMenu window appears when the assistant is installing an application, close the window and allow the assistant to continue.
Note The documented installation sequence allows you to install as much software on the Cisco Unity server as possible before connecting the server to the corporate network. However, the last prerequisite test, for a valid Active Directory domain controller, will fail until you make the Cisco Unity server a member server in an existing domain or a domain controller in a new domain, later in the installation process.
Step 10 If you are using a Data Store 2005 disk, skip to Step 12.
If you are using a Data Store 2000 disk and installing MSDE, skip to Step 12.
If you are using a Data Store 2000 disk and installing SQL Server 2000, do the following steps to install it in the location you made note of in the "Determining the Locations for Files on the Cisco Unity 8.x Server" section on page 2-5:
a. In the Welcome dialog box, click Next.
b. In the Computer Name dialog box, click Next to accept the default setting Local Computer.
c. In the Installation Selection dialog box, click Next to accept the default setting Create a New Instance of SQL Server, or Install Client Tools.
d. Follow the on-screen prompts until the CD Key dialog box appears.
e. Enter the key for Cisco Unity Data Store 2000 from the sticker located on the CD sleeve, and click Next.
f. In the Installation Definition dialog box, click Next to accept the default setting Server and Client Tools.
g. In the Instance Name dialog box, check the Default check box.
h. Click Next.
i. In the Setup Type dialog box, click Typical.
j. Under Destination Folder, next to Program Files, click Browse and specify the location for binaries that you made note of in the "Determining the Locations for Files on the Cisco Unity 8.x Server" section on page 2-5.
k. Under Destination Folder, next to Data Files, click Browse and specify the location for databases that you made note of in the "Determining the Locations for Files on the Cisco Unity 8.x Server" section on page 2-5.
l. Click Next.
m. At the top of the Services Accounts dialog box, click Use the Same Account for Each Service.
n. Under Service Settings, click Use the Local System Account.
o. Click Next.
p. In the Authentication Mode dialog box, we recommend that you click Windows Authentication Mode.
If you click Mixed Mode—which is supported but is less secure—under Add Password for the SA Login, enter and confirm a password for the SQL Server system administrator logon.
q. Click Next.
r. In the Start Copying Files dialog box, click Next.
s. In the Choose Licensing Mode dialog box, click Processor License For, and specify the number of processors in the Cisco Unity server.
t. Click Continue.
u. If you are prompted about shutdown tasks before continuing with the installation, click Next.
v. Click Finish.
w. Continue with Step 11.
Step 11 Install the SQL Server 2000 service pack:
a. On the Welcome screen, click Next.
b. Follow the on-screen prompts until you are prompted to choose the authentication mode.
c. Choose Windows authentication, and click Next.
d. If the SA Password Warning dialog box appears, enter and confirm the password, and click Next.
e. Follow the on-screen prompts to continue.
f. If you are prompted about shutdown tasks before continuing with the installation, click Next.
g. Click Finish to begin installing components.
h. When the Setup message appears, click OK.
i. Click Finish to restart the server.
j. Continue with Step 12.
Step 12 Follow the on-screen prompts to finish installing prerequisites.
Step 13 When the Cisco Unity System Setup Assistant has completed, click Finish.
Setting the SQL Server 2005 Express or MSDE 2000 System Administrator Password for Cisco Unity 8.x
Note If the system is not using SQL Server 2005 Express or MSDE 2000, skip this section.
If the Cisco Unity System Setup Assistant installs:
•SQL Server 2005 Express, SQL Server Management Studio is installed automatically.
•MSDE 2000, SQL Server Enterprise Manager cannot be installed automatically. You install Enterprise Manager administration software so that you can change the MSDE 2000 system administrator (sa) password and so Cisco TAC can access the Cisco Unity MSDE databases during troubleshooting.
By default, the SQL Server 2005 Express or MSDE 2000 system administrator password is blank. For security reasons, we highly recommend that you set a non-blank sa password.
If SQL Server 2005 Express is installed, do the "To Set the Sa Password for SQL Server 2005 Express" procedure.
If MSDE 2000 is installed, do the following two procedures.
•To Install Enterprise Manager for MSDE 2000
•To Set the Sa Password for MSDE 2000
To Set the Sa Password for SQL Server 2005 Express
Step 1 On the Windows Start menu, click Programs > Microsoft SQL Server 2005 > SQL Server Management Studio.
Step 2 In the Connect to Server dialog box:
•For Server Type, choose Database Engine.
•For Server Name, choose the name of this Cisco Unity server.
•For Authentication, choose Windows Authentication.
Step 3 Click Connect.
Step 4 In the left pane of SQL Server Management Studio, expand Security.
Step 5 Click Logins.
Step 6 In the right pane, right-click Sa, and click Properties.
Step 7 In the Login Properties - Sa dialog box, under SQL Server Authentication, enter and confirm the new password, and click OK.
Step 8 Close SQL Server Management Studio.
To Install Enterprise Manager for MSDE 2000
Step 1 After the server restarts (it was restarted in the preceding procedure), log on to Windows.
Step 2 If the Cisco Unity Data Store 2000 CD does not run automatically, browse to the root directory, and double-click Autorun.exe.
Step 3 Click SQL Server 2000 Components.
Step 4 Click Install Database Server.
Step 5 In the Welcome dialog box, click Next.
Step 6 In the Computer Name dialog box, click Next to accept the default setting Local Computer.radio button
Step 7 In the Installation Selection dialog box, click Next to accept the default setting Create a New Instance of SQL Server, or Install Client Tools.radio button
Step 8 Follow the on-screen prompts until the CD Key dialog box appears.
Step 9 Enter the key for Cisco Unity Data Store 2000 from the sticker located on the CD sleeve.
Step 10 Click Next.
Step 11 In the Installation Definition dialog box, click Client Tools Only.radio button
Step 12 Click Next.
Step 13 In the Select Components dialog box, in the Components list, check the Management Tools check box and uncheck all other check boxes.list with check boxes
Step 14 Select Management Tools (but do not uncheck the check box).
Step 15 In the Sub-Components list, check the Enterprise Manager check box and uncheck all other check boxes, then click Next.
Step 16 In the Start Copying Files dialog box, click Next.
Step 17 Click Finish.
To Set the Sa Password for MSDE 2000
Step 1 On the Windows Start menu, click Programs > Microsoft SQL Server > Enterprise Manager.
Step 2 In the tree, expand Console Root\Microsoft SQL Servers\SQL Server Group\(local)(Windows NT)\Security.
Step 3 Click Logins.
Step 4 In the right pane, right-click Sa, and click Properties.
Step 5 In the SQL Server Login Properties dialog box, click the General tab.
Step 6 Under SQL Server Authentication, enter the new password.
Step 7 Confirm the password, and click OK.
Step 8 Close Enterprise Manager.
Changing Folder Settings in Windows Explorer for Cisco Unity 8.x
Note If you installed Windows by using the Platform Configuration discs that are shipped with a Cisco Unity server purchased from Cisco, all files and folders are already visible in Windows Explorer. You can skip this section.
You change folder settings so that all files and folders—including system files—are visible in Windows Explorer during Cisco Unity troubleshooting.
Note If you do not do the following procedure now, Cisco TAC may ask you to do it later.
To Change Folder Settings in Windows Explorer
Step 1 On the Windows desktop, double-click My Computer.
Step 2 On the Tools menu, click Folder Options.
Step 3 Click the View tab.
Step 4 Click Show Hidden Files and Folders.
Step 5 Uncheck the Hide File Extensions for Known File Types check box.
Step 6 Uncheck the Hide Protected Operating System Files check box, and click Yes to confirm.
Step 7 Click Apply.
Step 8 Click Like Current Folder, and click Yes to confirm.
Step 9 Click OK.
Installing Microsoft Updates and Cisco Security Agent for Cisco Unity on the 8.x Server
You run the Cisco Unity Server Updates wizard that you downloaded in the "Downloading Software for the Cisco Unity 8.x Installation" section on page 2-2 to install the Microsoft updates that apply to Cisco Unity and, optionally, to install Cisco Security Agent for Cisco Unity.
Exchange software is not installed, so you cannot install Exchange service packs and updates yet. The Installation Guide for Cisco Unity alerts you when to do those installations later in the installation process.
To Install Microsoft Updates and, Optionally, Cisco Security Agent for Cisco Unity
Step 1 Insert in the drive the disc that you burned with the latest version of the Cisco Unity Server Updates Wizard.
Step 2 Run ServerUpdatesWizard.exe.
Step 3 Follow the on-screen prompts to complete the installation of Microsoft updates and, optionally, Cisco Security Agent for Cisco Unity.
Note If you are accessing the server by using Remote Desktop or a VNC client, and you are installing Cisco Security Agent for Cisco Unity, the Remote Desktop or VNC session will be disconnected when Cisco Security Agent for Cisco Unity restarts the network interface. If the session does not reconnect automatically, reconnect manually to finish the Server Updates wizard.
Step 4 Restart the Cisco Unity server.
Installing Antivirus Software on the Cisco Unity 8.x Server (Optional)
For information on supported antivirus software, see Supported Hardware and Software, and Support Policies for Cisco Unity at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/support/8xcusupp.html.
Follow the manufacturer instructions to install the antivirus software.
The installation guide alerts you when to exclude selected directories from virus scanning.
Note that scanning individual Exchange mailboxes can affect the performance of Cisco Unity.
Caution Do not configure antivirus software to block WAV attachments, or voice messages will be stripped of their recordings.
Connecting the Cisco Unity 8.x Server to the Network
To Connect the Cisco Unity Server to the Network
Attach the network cable(s) to the Cisco Unity server.
If the server contains a dual NIC, ensure that you connect the cable to the primary NIC, if you configured the dual NIC for AFT or NFT, or to the NIC that is enabled.
Configuring TCP/IP Properties for the Cisco Unity 8.x Server
The Cisco Unity server must have an IP address and must also have the IP address of a DNS server. Do the procedure in this section to specify IP addresses for the servers.
When choosing an IP address for a Cisco Unity server, note the following considerations:
•Do not choose an address accessible from the Internet. Doing so can expose the Cisco Unity server to unwanted intrusion from the Internet, even when the server is hardened.
•For detailed requirements for separating the Cisco Unity server from other servers on the network by a firewall, see the System Requirements for Cisco Unity at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/requirements/8xcusysreq.html.
To Configure TCP/IP Properties
Step 1 On the Windows Start menu, click Settings > Control Panel > Network and Dial-Up Connections > Local Area Connection.
Step 2 Click Properties.
Step 3 In the Components Checked Are Used by This Connection list, check the Internet Protocol (TCP/IP) check box.
Step 4 Click Internet Protocol (TCP/IP) (but do not uncheck the check box), and click Properties.
Step 5 Enter IP addresses for the Cisco Unity server and for the preferred and alternate DNS servers (for more information, see Windows Help).
Step 6 Click OK
Step 7 Restart the server.
Verifying the IP Address and the Network Connection for the Cisco Unity 8.x Server
To Verify the IP Address and the Network Connection
Step 1 On the Windows Start menu, click Programs > Accessories > Command Prompt.
Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.
Step 3 Verify the IP address of the Cisco Unity server.
Step 4 Find the IP address of a router or server on the same network segment as the Cisco Unity server.
If no routers or servers are listed, either you did not specify a default gateway when you assigned an IP address in the "Configuring TCP/IP Properties for the Cisco Unity 8.x Server" section, or the Cisco Unity server is not connected to the network.
Step 5 Ping the router or other server whose IP address you found in Step 4. In the Command Prompt window, enter ping <IP address>, and press Enter.
If the device sends a reply, the Cisco Unity server has a valid IP address.
If the device does not reply, there may be a variety of causes. Some of the most common problems include:
•The assigned IP address conflicts with the IP address of another computer on the network.
•The subnet mask is incorrect.
Verify the network settings. If needed, troubleshoot any problem as you would a network connectivity problem.
Installing Active Directory or Adding the Cisco Unity 8.x Server to an Existing Domain
The Cisco Unity server must be either a member server in an existing domain or a domain controller in its own domain. Cisco Unity interactions with the message store do not allow the server to be in a workgroup.
If the Cisco Unity server will be the only server in the domain, you must install Active Directory by doing the procedure in the "Active Directory" section. However, because Active Directory is a very processor- and memory-intensive application, if you are adding the Cisco Unity server to an existing domain, we strongly recommend that you do not also install Active Directory on the Cisco Unity server. Instead, do the procedure in the "Existing Domain" section.
Active Directory
Do the following procedure to install Active Directory on the Cisco Unity server and make it a domain controller.
To Install Active Directory on the Cisco Unity Server
Step 1 Log on to the Cisco Unity server by using an account that is a member of the local Administrators group.
Step 2 On the Windows Start menu, click Run, then enter Dcpromo, and press Enter.
Step 3 Click Next.
Step 4 Follow the on-screen prompts. Consult the system administrator to determine how to set up the server.
Step 5 If a DNS message does not appear, skip to Step 6.
If the message "The wizard cannot contact the DNS server" appears, troubleshoot DNS:
a. Click OK to dismiss the message.
b. Click Cancel to exit the Active Directory Installation wizard.
c. Troubleshoot the current DNS installation.
d. Return to Step 2 to start the procedure again.
Step 6 On the Completing the Active Directory Installation Wizard page, click Finish.
Step 7 Click Restart Now.
Existing Domain
Do the procedure in this section to add the Cisco Unity server to an existing domain without making it an additional domain controller in that domain.
We recommend that you add the Cisco Unity server to the same domain as the Exchange server that homes the Cisco Unity subscribers.
To Add the Cisco Unity Server to an Existing Domain
Step 1 Log on to the Cisco Unity server by using an account that is a member of the local Administrators group.
Step 2 On the Windows Start menu, click Settings > Control Panel > System.
Step 3 Click the Network Identification tab.
Step 4 Click Properties.
Step 5 In the Identification Changes dialog box, click Domain, and enter the name of the domain that you want to join.
Step 6 Click OK.
Step 7 In the Domain Username and Password dialog box, enter the name and password of an account that has permission to add computers to the domain.
Step 8 Click OK three times.
Step 9 Click Yes to restart the server.
Disabling Antivirus Services on the Cisco Unity 8.x Server
Note If the system is not using antivirus software, skip this section.
You disable antivirus services on the server so that they do not slow down the installation of software or cause the installations to fail. The Cisco Unity installation guide alerts you when to re-enable the services after all of the installation procedures that can be affected are complete.
To Disable and Stop Antivirus Services
Step 1 See the antivirus software documentation to determine the names of the antivirus services.
Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 3 Disable and stop each antivirus service:
a. In the right pane, double-click the service.
b. On the General tab, in the Startup Type list, click Disabled. This prevents the service from starting when you restart the server.
c. Click Stop to stop the service immediately.
d. Click OK to close the Properties dialog box.
Step 4 When the services have been disabled, close the Services MMC.
Verifying Network Prerequisites for the Cisco Unity 8.x Server
With the Cisco Unity server now connected to the network, you can verify network prerequisites, for example, the presence of an Active Directory domain controller and global catalog server.
To Check Network Prerequisites
Step 1 Log on to Windows by using an Active Directory domain account.
Step 2 If Cisco Unity DVD 1, the Cisco Unity Prerequisites DVD, or the Cisco Unity Data Store DVD is located on a network share, and if you have not already authenticated on the other server, do so before you continue. For example, start Windows Explorer, browse to the network share, and, when prompted, enter the username and password for an Active Directory account that has access to that location.
Step 3 If Internet Explorer Enhanced Security is enabled on the Cisco Unity server, add the network share as a local intranet site in Internet Explorer.
Step 4 In the root directory of Cisco Unity DVD 1, double-click Setup.exe.
Step 5 If prompted, double-click the language of your choice to continue the installation.
Step 6 Verify that Network Prerequisites is selected, and click Run Task.
Step 7 Follow the on-screen prompts to complete the verification.
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