Table Of Contents
Preparing for the Cisco Unity 8.x Installation
Gathering Documentation and Tools for the Cisco Unity 8.x Installation
Downloading Software for the Cisco Unity 8.x Installation
Cisco Unity 8.x Software
IBM ServerGuide Software (Only for IBM Servers and MCS Servers Manufactured by IBM)
Updated PIMG Firmware
Latest Microsoft Service Packs and Cisco Unity Server Updates Wizard
Determining the Locations for Files on the Cisco Unity 8.x Server
Locations for Files on a Platform Overlay 1 or Overlay 2 Server
Locations for Files on a Platform Overlay 3 Server in Which Drives Are Smaller than 300 GB
Locations for Files on a Platform Overlay 3 Server in Which Drives Are Larger than 300 GB
Preparing for the Cisco Unity 8.x Installation
In this chapter, you do the following tasks in the order listed:
1. 
Gather the documentation and tools needed for the installation. See the "Gathering Documentation and Tools for the Cisco Unity 8.x Installation" section.
2. Download the software needed for the installation. See the "Downloading Software for the Cisco Unity 8.x Installation" section.
3. Determine and record the file locations for application, log, and database files on the Cisco Unity system. See the "Determining the Locations for Files on the Cisco Unity 8.x Server" section.
When you are finished with this chapter, return to Chapter 1, "Overview of Mandatory Tasks for Installing Cisco Unity 8.x" to continue installing the Cisco Unity system correctly:
Note The tasks in the list reference detailed instructions in the Installation Guide for Cisco Unity and in other Cisco Unity documentation. Follow the documentation for a successful installation.
Gathering Documentation and Tools for the Cisco Unity 8.x Installation
You need the following items during the installation and configuration of the Cisco Unity system:
•Access to the following Cisco Unity documentation.
–Release notes for the applicable version of Cisco Unity.
–Release notes for the applicable version of Cisco Security Agent for Cisco Unity, if applicable.
–The correct version of the Installation Guide for Cisco Unity for your configuration. (See the document Use the Installation Guide That Matches the Cisco Unity 8.x Configuration at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/correct_ig/8xcuigcrct.html.)
–The current version of Software Installed by the Cisco Unity Server Updates Wizard.
–Specifications for the server on which you are installing Cisco Unity. (See the Cisco Unity Supported Platforms List at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.)
–The Cisco Unity integration guide(s) for your phone system(s).
–If you are integrating Cisco Unity with Cisco Unified Communications Manager, release notes for the applicable version of the Cisco Unity-CM TSP.
–The System Administration Guide for Cisco Unity.
–If you are setting up Cisco Unity Digital Networking, AMIS or VPIM networking, Internet subscribers, or trusted Internet subscribers (for secure messaging), the Networking Guide for Cisco Unity.
–If you are setting up AMIS, Bridge, or VPIM Networking, release notes for the applicable version of the Cisco Unity Voice Connector for Microsoft Exchange.
–If you are setting up Bridge Networking, release notes for the applicable version of the Cisco Unity Bridge, the Installation Guide for Cisco Unity Bridge, and the Networking Guide for Cisco Unity Bridge.
Cisco Unity documentation is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html.
•Two test phones.
Downloading Software for the Cisco Unity 8.x Installation
This section lists the software needed to install Cisco Unity. If your Cisco Unity DVDs are an earlier version than the currently shipping version, download all of the software listed in this section.
Note the following considerations:
•The downloads may total several GB. Use a computer with a high-speed Internet connection, and confirm that the computer has sufficient disk space or has access to a network drive with sufficient disk space.
•Most downloads are self-extracting executable files. When downloads are complete, extract the updates and burn DVDs that contain the extracted files. Then delete the downloaded .exe files to free disk space.
For detailed instructions on downloading software and burning DVDs, see the "Installation and Upgrade Information" section of the applicable release notes, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Caution Until you have installed all of the recommended service packs and updates, and, optionally, Cisco Security Agent for Cisco Unity and antivirus software, third-party components installed on the Cisco Unity server have significant security vulnerabilities. Do not connect the Cisco Unity server to the network to install software. Instead, burn DVDs that contain the downloaded software, and install the software from the DVDs.
•The Cisco Unity documentation instructs you when to install the software you download.
Note To access the software download page, you must be logged on to Cisco.com as a registered user.
Download the following software for all installations. Even if you have Cisco Unity DVDs for the currently shipping version, we recommend that you download the software, some of which may have been released or updated after the discs were produced.
Cisco Unity 8.x Software
Note You cannot download the Cisco Unity Data Store disc, which is required for all installations. You also cannot download the Cisco Unity Message Store 2003 disc, which is required to install Cisco Unity in the Voice Messaging configuration using Exchange Server 2003 as the message store.
Download disc images for the currently shipping Cisco Unity version, including:
•The Cisco Unity installation disc.
•The discs for Cisco Unity languages that you want to install on the server (other that U.S. English, which is automatically installed on all systems).
•The Cisco Unity Prerequisites disc for the version of Cisco Unity that you are installing.
See the "Downloading Software for Cisco Unity <Version>" section of the applicable Release Notes for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
IBM ServerGuide Software (Only for IBM Servers and MCS Servers Manufactured by IBM)
If you will be installing software on an IBM server or on a Cisco MCS server that is manufactured by IBM, we recommend that you download the IBM ServerGuide software. IBM ServerGuide detects the server model and optional hardware devices that are installed, provides updated device drivers and, in some cases, installs the drivers automatically.
To Download the IBM ServerGuide Software
Step 1 If you are installing software on a Cisco MCS server, see the Cisco Unity Supported Platforms List to determine the corresponding IBM model number, so you know which version of IBM ServerGuide to download. The Cisco Unity Supported Platforms List is at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.
If you are installing software on an IBM-branded server, determine the IBM model number.
Step 2 Browse to http://www.ibm.com/systems/management/serverguide/sub.html.
Step 3 Click IBM Service and Support Site.
Step 4 Follow the onscreen prompts to download an image of the ServerGuide Setup and Installation CD for your IBM server.
Updated PIMG Firmware
If the phone system integration includes PIMG units, download updated PIMG firmware. For instructions on downloading updated firmware, see the "Setting up the PIMG Units" section in the applicable Cisco Unity integration guide. Integration guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.
Latest Microsoft Service Packs and Cisco Unity Server Updates Wizard
Download the following software:
•For the Microsoft software that you are installing on the Cisco Unity server, the latest service packs recommended for use with Cisco Unity, if later than the service packs shipped with Cisco Unity. Download the service packs, and download or print the installation instructions on the Microsoft website.
For a list of the service packs that are recommended, see the section "Recommended Service Packs—Cisco Unity Server" in System Requirements for Cisco Unity at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/8x/requirements/8xcusysreq.html.
•The latest Cisco Unity Server Updates Wizard, which automatically installs the latest Microsoft updates for Windows; Exchange; and SQL Server, SQL Server Express, or MSDE that are recommended for use with Cisco Unity and, optionally, the latest version of the Cisco Security Agent for Cisco Unity.
For download instructions and for information on the Microsoft updates and the version of Cisco Security Agent for Cisco Unity that are installed by the Server Updates Wizard, see Software Installed by the Cisco Unity Server Updates Wizard at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
Determining the Locations for Files on the Cisco Unity 8.x Server
The platform overlay and RAID configuration of the Cisco Unity server determines the choices you make later in the Installation Guide for Cisco Unity, including:
•How you manually configure partitions if you are installing Windows using a retail Windows disc. (If you install Windows using the Cisco Unity Platform Configuration discs, partitions are configured automatically.)
•Where you choose to install applications, logs, and database files.
Using the applicable section, make note of the locations for files on the Cisco Unity server that you are installing:
•Locations for Files on a Platform Overlay 1 or Overlay 2 Server
•Locations for Files on a Platform Overlay 3 Server in Which Drives Are Smaller than 300 GB
•Locations for Files on a Platform Overlay 3 Server in Which Drives Are Larger than 300 GB
Following these recommendations will:
•Maximize performance, data integrity, and reliability for Cisco Unity; Microsoft Exchange; and SQL Server, SQL Server Express, or MSDE transaction logs.
•Maximize performance, data storage, and access capacity for Cisco Unity data.
For information on the platform overlay, RAID configuration, maximum number of Cisco Unity subscribers, and other specifications for the server on which you are installing Cisco Unity, see the Cisco Unity Supported Platforms List at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.
The Installation Guide for Cisco Unity alerts you when to see the file locations later in the installation process.
Locations for Files on a Platform Overlay 1 or Overlay 2 Server
Table 2-1 lists the file locations for Cisco Unity Platform Overlay 1 servers.
Note Except for the system partition, drive C:, different letters may be used to label the partitions.
Table 2-1 Locations for Files on a Platform Overlay 1 or Overlay 2 Server
Partition
|
Files
|
C
|
•Operating system
•Pagefile
•For systems up to 32 ports: SQL Server 2005 Express or MSDE 2000 program files (The default partition for SQL Server 2005 Express and MSDE 2000 program files is drive C: and cannot be changed.)
|
D
|
•Program files, including Cisco Unity, Exchange, and, for systems over 32 ports, SQL Server 2005 or SQL Server 2000
•SQL Server 2005, SQL Server 2000, SQL Server 2005 Express, or MSDE 2000 databases and transaction logs
•Unity Message Repository (UMR)
•Cisco Unity trace logs
|
Locations for Files on a Platform Overlay 3 Server in Which Drives Are Smaller than 300 GB
Table 2-2 lists the file locations for Cisco Unity Platform Overlay 3 servers in which each drive is smaller than 300 GB.
Note Except for the system partition, drive C:, different letters may be used to label the partitions.
Table 2-2 Locations for Files on a Platform Overlay 3 Server with Drives Smaller than 300 GB
Disk Array
|
Partition
|
Files
|
First
|
C
|
•Operating system
•Pagefile
•For systems up to 32 ports: SQL Server 2005 Express or MSDE 2000 program files (The default partition for SQL Server 2005 Express and MSDE 2000 program files is drive C: and cannot be changed.)
|
First
|
D
|
•Program files, including Cisco Unity and, for systems over 32 ports, SQL Server 2005 or SQL Server 2000
•SQL Server 2005, SQL Server 2000, SQL Server 2005 Express, or MSDE 2000 transaction logs
•Cisco Unity trace logs
|
Second
|
E
|
•SQL Server 2005 or SQL Server 2000 databases
•Unity Message Repository (UMR)
|
Locations for Files on a Platform Overlay 3 Server in Which Drives Are Larger than 300 GB
Revised February 10, 2010
Table 2-3 lists the file locations for Cisco Unity Platform Overlay 3 servers in which each drive is larger than 300 GB.
Note Except for the system partition, drive C:, different letters may be used to label the partitions.
Table 2-3 Locations for Files on a Platform Overlay 3 Server with Drives Larger than 300 GB
Disk Array
|
Partition
|
Files
|
First
|
C
|
•Operating system
•Pagefile
•For systems up to 32 ports: SQL Server 2005 Express or MSDE 2000 program files (The default partition for SQL Server 2005 Express and MSDE 2000 program files is drive C: and cannot be changed.)
|
First
|
D
|
•Program files, including Cisco Unity and, for systems over 32 ports, SQL Server 2005 or SQL Server 2000
•Cisco Unity trace logs
|
First
|
E
|
•SQL Server 2005, SQL Server 2000, SQL Server 2005 Express, or MSDE 2000 transaction logs
|
Second
|
F
|
•SQL Server 2005, SQL Server 2000, SQL Server 2005 Express, or MSDE 2000 databases
•Unity Message Repository (UMR)
|
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